Futurebazaar — False Promises About My Product

Address:

Salem, Tamil Nadu

Future Bazzar is providing false promises about my order for Nokia Lumia 620 (Order No: 1044424) which was placed on May 22, 2013. At that time, the delivery time mentioned in there was 5-7 working days. Most of the times when i place a shopping order with other companies, I have received the product well within the delivery time. So i contacted them two days back, to check the status of the order. Please check the transcriptions here.

Start Time: 05/27/2013 17:26:07
End Time: 05/27/2013 17:31:31
Operators: Vaibhav
Transcripts:
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Operator Vaibhav has joined the chat.
[17:26:07] Vaibhav: Namaste Sathishkumar V, Thank you for contacting futurebazaar.com. My name is Vaibhav, how may I assist you today?
[17:26:33] Sathishkumar V: Hi Vaibhav
[17:26:53] Sathishkumar V: i would like to know the status of my order 1044424 which i have placed on May 22
[17:27:49] Vaibhav: Sure, I will help you with the status.
[17:27:55] Vaibhav: Please be online.
[17:27:59] Sathishkumar V: Sure
[17:28:30] Vaibhav: Thank you for your patience.
[17:29:12] Vaibhav: I have checked the status, order is being shipped from the warehouse will be dispatch in next 48 hrs post you will recieved the dispatch details through email.
[17:29:35] Sathishkumar V: Thank you!
[17:29:54] Vaibhav: You're welcome!
[17:29:57] Vaibhav: Is there anything else I may assist you with?
[17:30:15] Sathishkumar V: Nope. That's it for now
[17:31:07] Vaibhav: Thank you for contacting futurebazaar.com. Have a great day.
The visitor has left the chat.
The chat is ended.

As you can see, the customer care guy told me that my product will be shipped within 48 hours and i will get a confirmation email with shipment details. Since i haven't got any shipment emails from them even after 48 hours, i contacted them again to check the status of the order again. To my surprise, they told me this.

Start Time: 05/29/2013 19:12:54
End Time: 05/29/2013 19:19:48
Operators: Mitesh
Transcripts:
Please wait for a site operator to respond...
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Operator Mitesh has joined the chat.
[19:12:54] Mitesh: Namaste Sathishkumar, Welcome to Futurebazaar.com Live Chat. My name is Mitesh. How may I assist you?
[19:13:02] Sathishkumar: Hi Mitesh
[19:13:47] Sathishkumar: Sathishkumar here. I would like to know the status of my order (Order No: 1044424) which i have placed on May 22, 2013.
[19:13:54] Mitesh: Let me check this for you. I will be back in 2 minutes.
[19:14:27] Sathishkumar: Sure
[19:14:50] Mitesh: Thank you for your patience.
[19:14:51] Mitesh: As checked, the fresh stock of the ordered products is getting arranged, and the same is likely to be be available on or before 06 June 2013 post which we would try to get the same dispatched and delivered to you on urgent basis.
[19:16:18] Sathishkumar: Can you elaborate me what you have told here? I have got a response from one of the employee two days back that the product is ready on warehouse and it will be shipped in a day.
[19:16:35] Sathishkumar: But now you are telling me this.
[19:17:17] Mitesh: As per the present information available to us, I can confirm that fresh stock is likely to be available on or before the given date above. Once available, it would be dispatched in 2 working days and courier details would be sent to you. I apologize for the inconvenience caused to you.
[19:18:07] Sathishkumar: Okie. I will be waiting.
[19:18:49] Mitesh: We thank you for your co-operation. Is there anything else I may assist you with?
[19:19:44] Sathishkumar: Nope. That's it for now
The visitor has left the chat.
The chat is ended.

I was really surprised to hear this from them. Are you guys really running a business? How come one of your customer care representative told me that the product will be shipped in 48 hours and after 48 hours, then another guy can tell me that i have to wait 8 more days to see my order shipped from your warehouse. None of these informations sound credible to me.

Now either you can guys ship me my product shortly or grant me a full refund! I don't want wait any more longer than 48 hours. If you can't do both, then i may have to file a petition against your company with all these proofs!