Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi, It is regarding the poor quality of bed purchased from hometown pune. We have purchased one bed of Rs. 36000 from hometown, Amanora, Magarpatta, Pune on 1st May 2013. The bed was broken in six months due to poor quality. We have registered complaint in customer care of hometown on urgent priority. Next day they have sent a person to take pics of broken bed. Now from more than 30 days there is no any responce from them whereas we have taken follow up three times. Order number- [protected] Complaint id- 5023432 Now we need refund of the amount Rs. 36000 at the earliest. Its very poor quality of bed supplied which broken within 6 months. In addition, its under warranty of 12 month. Thank you, Rajani Varma

Hi, i am Harish Kumar writing this from chennai, i had visited your Bigbazar branch at Velachery Phoenix market city on 08.12.2013 at around 7:30 PM. the challenge for the customer is billing, big lines even though you have more billing counters, i can't blame big bazaar for this since more buyers are there i have to follow the lane for billing, after waiting in the big lanes the billing was done and i am interested in paying thru ticket restaurant coupons for food items and remaining by cash/card to my surprising the cashier says i should inform that i will use ticket restaurant coupons before billing. when i inquired your system should show how much i can use coupons and how much is cash/card, the cashier replied they don't have such system in place, i don't see any display boards what one should do before billing except collect T24 talk time, this is bit annoying other retail outlets has the facility and how come big giant like Big bazaar doesn't have?, i bought one mortein spray which says 500 ML Harpic free, it is not reflecting in the bill finally i have to leave this. The parking in this mall is expensive to my knowledge for a bike 100/- for 2 Hours, there is no point in going to store by paying 100/- for 2 hours unless i want to spend some time. My highest concern here is the billing you should have the facility of redeeming food coupons because many corporate employees take is as part of their salary, hope you understand the challenge, unless this is sorted we can't use coupons in Big bazaar outlets. Thanks and Regards Harish Kumar [protected]@gmail.com retail Invoice no. 0146678, Tr:46083, 08/12/13 20:50

They keep postpoing the deleivery dates. They will take your money and will not deliver the product. When you ask for refund, noone takes your refund request. STAY AWAY FROM THIS STORE. DONT WASTE YOUR HARD EARNED MONEY ON THE CHEAP CHINA MADE PRODUCTS.

my name mehta mukesh purchase bigbazaar schme rs 5500 in date[protected] payment my credit card.after 5 days
i have contat to bigbazaar helpline.answer festival of diwali late your couries.after 10days i contact bigbazaar helpline pankajkumar/abhay goutam.answer your couries got to surat.he camited me your couries meet me after 1 days.but not meet me couries.his boss anubhai give me refund id[protected].but not today credit my account.bigbazaar minimam telephone 35 but no respontion.bigbazaar .all time new date and all time new staff answer cheak the matter.


Meenakshi Garden (NF281)
To meenakshigarden.[protected]@fr.dtdc.com'CRE_SURAT'css.[protected]@dtdc...⇄ and 4 More...
25 Nov
Dear team,



Its high time, please initiate RTO for the said case, no attempt has been
taken yet from you all.



Rgds!

Ashwani



From: Meenakshi Garden (NF281) [mailto:meenakshigarden.[protected]@fr.dtdc.com]
Sent: 19 November 2013 13:45
To: 'meenakshigarden.[protected]@fr.dtdc.com'; 'CRE_SURAT';
'css.[protected]@dtdc.com'; 'CSS.AHMEDABAD'; 'BranchAMD.Surat';
'sachingidc.[protected]@fr.dtdc.com'
Cc: '[protected]@yahoo.co.in'
Subject: RE: Z[protected] Kint Attn-Mr gopesh singh
Importance: High



Dear Team,



After giving you so much remainders, still the same has been forwarded to
Surat, we are asking to RTO the same to AHD and deliver to below address!!



Address:


102 RAJNI APPARTMENT MAHALAXMI SOCIETY BEHIND UNNATI SCHOOL PALDI
AHEMDABAD-380007

AHMEDABAD

380007

CONTACT NO- [protected]



Rgds!

Ashwani



From: Meenakshi Garden (NF281) [mailto:meenakshigarden.[protected]@fr.dtdc.com]
Sent: 19 November 2013 11:54
To: 'CRE_SURAT'; meenakshigarden.[protected]@fr.dtdc.com; css.[protected]@dtdc.com;
'CSS.AHMEDABAD'; 'BranchAMD.Surat'
Cc: [protected]@yahoo.co.in
Subject: RE: Z[protected] Kint Attn-Mr gopesh singh
Importance: High



Dear Gopesh Singh,



This is very serious escalation, please get this closed today!!



Rgds!

Ashwani



From: Meenakshi Garden (NF281) [mailto:meenakshigarden.[protected]@fr.dtdc.com]
Sent: 19 November 2013 11:29
To: 'meenakshigarden.[protected]@fr.dtdc.com'; 'css.[protected]@dtdc.com';
'CSS.AHMEDABAD'; 'BranchAMD.Surat'; 'CRE_SURAT'
Subject: RE: Z[protected] pls confirm delivery status



Dear Team,



Till now we have not received any update on the same!!

Rgds!



From: Meenakshi Garden (NF281) [mailto:meenakshigarden.[protected]@fr.dtdc.com]
Sent: 18 November 2013 12:41
To: 'meenakshigarden.[protected]@fr.dtdc.com'; 'css.[protected]@dtdc.com';
'CSS.AHMEDABAD'; 'BranchAMD.Surat'; 'CRE_SURAT'
Subject: RE: Z[protected] pls confirm delivery status



Dear team,



Please arrange delivery on below address!!



Address:


102 RAJNI APPARTMENT MAHALAXMI SOCIETY BEHIND UNNATI SCHOOL PALDI
AHEMDABAD-380007

AHMEDABAD

380007

CONTACT NO- [protected]

Rgds!

Ashwani



From: Meenakshi Garden (NF281) [mailto:meenakshigarden.[protected]@fr.dtdc.com]
Sent: 18 November 2013 12:02
To: 'css.[protected]@dtdc.com'; 'CSS.AHMEDABAD'; 'BranchAMD.Surat'
Subject: Z[protected] pls confirm delivery status



Dear Team,



Please confirm the delivery status, as the same has been not delivered yet,
and the consignee is shouting like anything!!



Rgds!

Ashwani





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I had purchased furniture's from home town on 4th Nov'13 which was delivered on 15th Nov'13. After receiving the materials we were informed that the installation team would come within 24 hrs which was not so after following they finally send a person to install the furniture on 17th Nov'13. To our dismay we were surprised the know that the hardware kit was missing in the sealed box supplied to us. The installer confirmed that we would fix up the same within next 2 days which did not happen, our constant followup only proved futile. We finally received a call from their Biwandi warehouse confirming that they dont have the stock of the hardware kit and would another six days since they will require it to call from Nagpur warehouse. The customer service since then as been giving false promises. I have been asking them for a fresh piece which they denied. I dont understand why should a customer face all the agony for the fault of seller. Till date the hardware has not been fixed nor been replaced. I have burnt my fingers by purchasing the furniture's from home town and swear near to never to purchase any thing from there they are the cheaters. I am planning to go to consumer court.

I bought a sofa and office chair from Home town at Aditya mall, Indirapuram on 5th Nov, 13. At the time of buying, they do not have the items in their stock and the sales representative has told me the items will be delivered to you within 10days however I am mentioning the date 17th Nov considering 12days as maximum period in the invoice. To keep the track of my items I was constantly calling the customer support and I always have the same reply of ''your items will be delivered to you on 17th. When I contacted them on 17th, the store person told me that the items are still not received in the store. They have only the chair available but they do not have the sofa which later on they told me is lying somewhere in the other district o[censored]P.I failed to get my items inspite of my constant follow up!!! I have given a new date then which was 20th Nov. I asked them to deliver me the office chair first and later on 20th they can deliver the sofa.The store person agreed but ...no success today on 20th I have not received the chair. I have contacted the customer support today..the first answer I got ''no delivery instruction has out today for your items may be items are not available in the store and you will get the revised delivery date today''. Anyway I was very annoyed with the answer and asked CS to lodge the complaint immediately. I am just waiting to here from them. I want to cancel my order and get my money back if I will not get all my items today. I am serious and I mean it. The item purchased having SO no# [protected]. for any reference purposes. Thanks

We had ordered the modular kitchen from Home town. Snehal took the order & confirmed that it would be installed in just 20 days. After paying the down payment of 28000, we got to know she left & sneha & sachin has replaced her. None of them had any clue about the order placed. We had to give them the details. The order was placed in last week of Feb-13, they confirmed the material would be delivered in 0-15 days and complete installation would be done in remaining days. Till today the installation is not completed properly. Below are the problem areas. 1. the dustbin holder & detergent holder was delivered on 29-Sep-13 month after multiple reminders & phone calls. 2. Its still not installed.The doors quality is worst, the nuts, bolts, hinges used are not of good quality.The doors are falling apart 3. The trolley is now rust & a replacement was ordered, replacement received but not of correct size. They took the trolley back & now replacement is yet provided.No call since then, neither is the replaced product still available with them to provide it to us. 4. The handles had quoting which is now not available. These are not fitted properly. 5. Everytime we call up they say the, material is orders but not received .. am not sure how long does it takes to order the material. Its been like more than 7 months now & i still do not have my kitchen trolleys, doors & others things delivered by hometown nor fitted properly.6. I have already done the full payment (1 Lac 14 thousands) in Apr-13 month & still I am struggling to receive some parts & for replacement. I am cheated. no value for money, Worst customer service & inpsite of paying all the amount even after 7 months iu dont get the product, how pathetic & frustrating is this.7. Everytime I call they say will come on weekends, we stay at home for them & there is no one coming nor do they have courtesy to call and inform about the change in schedule. 8. This is really frustrating and no one from the Home town is ready to take the complaint & provide the service ASAP. I have also dropped couple of emails to Priya ([protected]@futuregroup.in) complaint reference id 12363, still no response. Its been 19 days no response to my email. 9. Its been more than 7 months now & still the kitchen is not set-up whereas I was promised it would be done in just 10-30 days while purchasing the modular kitchen. 10. VERY BAD SERVICE AND NO FOLLOW-UP DONE FROM THEIR TEAM TO COMPLETE THE SET-UP OF THE KITCHEN. Could this be look into please. Thanks.

hello i have made purchase worth RS 5301 and the cashier swiped my card two times, when i asked him why he did so he said some connection problem, i was a little suspicious and asked him will i be debited twice he said "no sir the first transaction is cancelled" then i returned home and i crosschecked with my online banking and i was surprised to see there were two debits 5301 + 5301 = RS.10, 602. i rushed back to them and they said it will be credited back to my a/c in 8 hrs but its been 24 hrs no response i have registered a complaint with their customer care and raised a ticket no as well 7019466. invoice no 0079933 tid no 54311996 so please help me out with this mohsin [protected] mohsinabrar.[protected]@gmail.com

I have purchased of Amount 4400/- on 22/9/2013 (Vide st-2545, ch-277641, tr-49514) of which returned some garment of Rs 827/-(vide credit note st-2545, ch-172448, tr-21523).

In my next visit to you on 5/11/13 (Purchased of Rs 1722/-), your counter is refusing to take the credit note as it is expired in one month which i was not noticed at that time.

Is there any other option to get the amount. please revert to us as it is a big amount for us.

Regards,

Swapan Das
+[protected]

Hi, Request all people who read this post to check your bill against the MRP or promised discount on offer signage, I'm sure you will realize how brazenly Big Bazaar is cheating us of our hard earned money.

Day before yesterday I bought two cans of Real Juice with offer signage claiming INR 161 for two together for select flavours. I selected the flavours mentioned. My bill should therefore show 161 but it showed 178. I was shocked, I asked the staff, they had no clue. The staff asked to go online and register the compliant, this felt extremely criminal to me, as Big Bazaar fraudulently overcharged me in the garb of discount. I had already paid by credit card. I then asked the staff to ask the store manager to see me immediately, as needed an explanation. No headway but utter incompetent behaviour and pleading to let go or over look.

Then the staff made a hugely insulting gesture offering a couple of coins, which was so infuriating for me as my intention was to understand the problem, rightful apologies and remedial action.

But I'm so hurt and disillusioned by there cheating and incompetent system and staff that I know seek compensation for such criminal harassment and they money they have stolen from me.

Anyway my friends were also getting their billing done in parallel aisle, they randomly checked three products and they were overcharged (more than MRP) for a product of Amul. And the signage discount offer on Cherry Shoe Polish and again like my case Real juice not honoured and charged more.

I have recorded video of the whole incident, and if I will release it and it will be extremely shameful for Big Bazaar to see it. I also have photographs of the bill, signage and products.

We had asked the staff to give us contact details of the store manager a hundred times, which they did not do. So we are forced to shame Big Bazaar on the internet. I will post the pics now but giving las chance I'm holding on the explosive videos for now.

Not to mention the staff had promised that they will contact us today and no body has contacted us. Also we have overpaid by our credit cards.

In the bill look for the item Real with amount of 178, which should be 161. I will ask my friends to also elaborate their compliant here.

Thanks, Yogi Kulwant Singh

We have recently shifted our house and hence the entire furniture was dismantled..Urgently we wanted it to be re-assembled to get settled at the new place...Mind you...a normal carpenter cannot fix it..Now, even after calling them up for the past 5 working days they haven't turned up till tow to re-assemble it...They committed to arrive today, hence I called up today morning to remind them to ensure that they send someone today at any cost..But all in Vain..Once again.. While writing this, I am on my 6th call with the Home Town customer care deptt...who has put me on hold for the past 17 minutes on the pretext that he is connecting to the local home town store... BUYRS BE WARE...THEIR AFTER SALES SERVICES IS PATHETIC..

On 02/11/2013 I went to Big Bazar, Avani Riverside Mall, Howrah, and shopped amounting to Rs. 1401. First I tried to pay the amount from my Axis Bank Debit Card No. [protected], but according to the staff who was present at that time in the cash counter the transaction was not completed. So, I paid the amount of Rs. 1401 from my SBI Debit Card No.[protected].

Later, when I checked my Axis Bank statement, I found the amount was debited from my account. E-receipt which I got from my Axis Bank e-banking is enclosed herewith for you ready reference. I am also enclosing the copy of the bill, which was billed using my SBI debit card.

I also contact to the customer care present in the Big Bazar Avani Riverside Howrah, they wrote down my Axis Bank card number, my contact number, name etc. for contacting me about the matter, but I yet not received any call from them.

I have also booked a complain to Axis Bank as per suggestion of Customer Care, Big Bazar Avani Riverside Howrah. but as per reply from Axis Bank they have not received any refund from the merchant i.e. Big Bazar. I am attaching herewith a screenshot of the mail from Axis Bank for your ready reference.

Sir, I had booked two of the wall paper from Home Town on date 27/07/13, vid. receipt no 0001002. After some days about two weeks when I had taken rigorous follow up for delivery than they replied that the stock is not available. I requested to refund my money, then one of the sales people Mrs. Anuradha (Mobile no. [protected]) accept my request, and promise me to refund my money within two days. But it was not happen. Then I approached to Mrs. Renu for refund, she replied that they cannot refund money but they can make possible of next purchase by credit note. This was not acceptable to me so I approached to customer care and register one complain no [protected]. On date 07/10/2013. But they close my complain saying that with your concern we are closing your complain but actually I didn’t give any concurrence. I again launched complain with customer care No of complain was [protected] saying without my concern how can my complain can closed. But this complains as often closed by same day. This clears the picture of business practices of Future group. It seems to be organized frauds. This group has no value to the customer. All these event made me feel bad I request to you please intervene. It is my promise to me and to other civilians that I will fight this corruption and frauds to my last extent and I make ensure that all involve person must penalize. This series of event and breach of promise made me upset, I demand for full value of my money (Rs 4000) with 24 % interest and Rs 4000 as recompense. In Hope of justice ….. Nagendra Singh (nagendra.[protected]@ranbaxy.com) Research Scientist Mob – [protected] /[protected] Other contact Details: - [protected]@yahoo.com

RECENTLY I AM PURCHASES GAS STOVE GT30L 3 BURNER IT IS MRP 5540 INDIAN RUPEES BUT THEY ARE MAKING FOOL. THEY ARE SOLD IN 7750 FREE 5 SET OF PRESTIGE OTHER PRODUCT SO PLEASE DON'T PLAY THE CUSTOMER 2. I YOUR PURCHASES AMOUNT 3500 AND ABOVE THEN THEY GIVE YOU 5 GRM SILVER RUPEES BUT CONDITION 110 RS DEPOSIT THEN THEY GIVE YOU MARKET PRICE OF SILVER IS 40000 RS KG 5 GRAM PRICE IS 200 PURE SILVER BUT THAT WAS WORTH RS 150 ONLY EXACTLY YOU GAIN ONLY 40rS. SO PLEASE DON'T GIVE THE SUCH BULL SIT TYPE OF SKIM 3500 RS. PER ONLY CUSTOMER SAVE ONLY 40RS NOTHING ELSE

Hi this is chitikela.praveen i have gone to big bazzar at Phoenix mall at Velachery on Oct 27th 2013 to purchase formal dress.
I have purchased the two formal shirts and that displayed with a big hoarding as buy 2 for 699, but as i went to pay for my products at the till it took for around 1 to 1.5 hrs there where two to three issues while i was waiting in the queue as the card machine isn't working, and at once they say they do not accept cards and finally they have accepted my card at the counter, as there is no card machine the staff a has to run to another counterpart to get the transaction through my card.
The cashier name : S.uma she says that the offer is not available on the shirts that i have picked from the spot where there is hoarding displayed with the offer as buy 2 for 699, they are just fooling Customers with these big hoardings displayed irrevalent.
S.uma she has done mistake by adding a 1.5 bucket to my bill that i haven;t purchased.
From there i went to the Customer Service desk that's the worst customer service i have found there is no response from there end.
Finally after 1/2 hr there comes the manager Balaji who has said that i will give you return and he had returned me 169 that they had charged from my card.

Finally overall bad experience with the Bigbazzar the offer is relevant and bad service overall it took 3 hrs and finally they have done the mistake.
Manager : Balaji says that these staff are not trained and they are placed to serve the customers.
Kindly take some action.
I thought to take photo of the hoarding at big bazzar but unfortunately my mobile has been out of charge, so i cannot go ahead to take pictures of hoarding.
This really is bad experience and worst image on big bazzar.
Kindly take action on this.

Regards,
chitikela.praveen,
[protected].

I have purchased a 3 door wardrobe from Hometown Dahisar on 15th September 2013 and the order no. was [protected]. The said wardrobe was delivered to me on 25th September 2013. On opening the packets, in front of the carpenters who had come from hometown for assembling the wardrobe, it was found that the mirror had 2 horizontal cracks on it. Immediately we called the customer care and informed them on the same day that is 25th September 2013 about the defect. The Customercare executive took the complaint and allocated complaint no [protected] and assured would look into the matter, which would take about a week’s time. Till about that week there was no response from Hometown. On 1st October 2013, I received a call from the customer care of Hometown and they told me that the request for replacement of the damaged mirror has been approved and since the same would come from their Nagpur warehouse, it would take another week’s time that is till 7th October 2013. I waited till the given time, but no action taken from your end. So I called up the customer care again on 7th October 2013 evening, the customercare executive told me that the issue would be resolved by 11th October 2013. As usual till the said time no replacement was received by me. For the same compliant I called the customer care 3rd time on 12th October 2013, the customercare executive told me she would report the matter to her seniors and they would call me back. Accordingly the senior executive called on the same day, he was not at all aware of the nature of complaint and was no able to tell by when the issue would be resolved, and he just kept on saying that he would look into the matter. It has been a month that I purchased an item from Hometown and made the full payment for the same, however they are no even able to provide an after service for a trivial item like replacing a mirror!!! The customer service is really pathetic; they just give big full page advertisements in newspapers showing discounted prices that they offer. But the services really bad. All those who are reading this please take this a feedback and do not purchase anything from Hometown looking at the discounted price, the trouble that you will face later is much more than the so called discount given by them. It would worth to buying all your needs from somewhere else where you are assured of good services and damage free items at the first instance

Dear Sir / Madam, I, Rajesh Lobo, have visited Big Bazaar located at Bharat Mall (Mangalore) several times, but never faced an issue until yesterday (October 11th, 2013) after purchasing stuff at Big Bazaar RCITY Mall (Ghatkopar, Mumbai). I purchased food items worth Rs. 1970/-. At the billing counter, they swiped my card twice. As soon as I received a notification text message from the bank, I enquired at the billing counter, for which they asked me to pay the amount in cash. When I asked for an explanation, they said that there was something wrong at the servers end and the money had not gone through hence I was asked to pay the amount in cash. I then insisted on speaking with the manager, who assured me that my money (that was debited twice electronically) would be credited to my account latest within 24 hours. I then co-operated and paid the amount through cash. I then managed to get all of this in writing from them since this is INDIA and its difficult to trust someone verbally. Its been more than 24 hours NO response from their side. On calling them, they now say that the money will be credited by Monday evening. My question to Big Bazaar / Future group is that, if you guys assure someone of encashing/crediting their money back, don't you feel its your responsibility to keep the customer informed about the status of the issue? I mean, all you could do is, inform your customer the reason for crediting the amount late and at least have the courtesy to drop a text message. I hope you guys understand the seriousness of this issue. If anyone from Future group cares to respond, below are my details: Name : Rajesh Lobo. E-mail id : [protected]@yahoo.com Complaint No. : 7017130

When we[Family] visited to Big Bazaaar Kachiguda, We looked for our stuff but the services were so worse and inconvenient so we felt to go back and when we passed from the Exit door, Another man with a bag came along with me and siren beeped, He was standing at the door and it was beeping for long.They took me to checking room and harassed and found that i was innocent and none of them apologized me for the inconvenience, i saw the manager standing at the doors but He was being unaware of this thing.

I would suggest everyone not to visit this center, Because it too crowdy with no proper Infrastructure and no proper services are there.

I purchased a dinning Table from Home Town Vikroli againng order# [protected], When was it delivered I complained it was not from werehouse and delivered me from store as display unit. I complained at your customer care center, nobody responded me for a week so I had to visit you store and your one of senior representative convienced me that it was new piece and I agreed to assembled it. When your fitter open the box there were 2 chairs in broken condition and other 4 chairs were of 2 different model. They told me that they were replace with new set of chair and when replaced 2 chairs come that was also a differnt model. Couldn't understand how are you running such a big store with this basic issue. I am chasing with your customer care center since one month to take it back refund my money as I don't have trust in Hometown even in future group. I got call 2 weeks back that some will come and tke out dinning table but no respond after that either from store or from customer care. I had a call to your customer care 2 days back and they assured me that store will call you in the morning, i waited whole day yesterday but no respond. Trying to customer care today morning but seems some technical issue. I had a made a mistake to buy dinning table from Home Town I am chasing with them more than 2 months but not got money refund

BIG BAZAR JABALPUR M.P--EMPLOYEE WAS RELUCTANT TO GIVE ME MY GIFT VOUCHER (INVOICE DATE 12SEPT 13)
I HAVE MADE PURCHASE OF 6000 SO I SHOULD GET 3 x 250 GV
THEY PROMISED THAT THEY WILL CALL AND GIVE MY GV 's as these GV's are out of stock but now 6 days passed but yet not recieved any call or my GV's

SO BAD :l I ALSO POST MY COMPLAINT ON MY FACE BOOK AND MAKE EVERY BODY AWARE That how irresponsibel BIZ BAZAR TEAM IS

THEY ALSO NOT BEHAVED WELL