[Resolved]  Glen Electric Chimney — Service

pls. provide glen gas stove service center in Kanpur

yes its true that if glen company cannot provide good service and products to customers then government official should cancel their licence immediately its my personal request I too bought new 1000 suction glen chimney one & half year back but not with so many reminders and calls they glen chimney service provioders have not get my complaint corrected Complaint No-is 036 dated 12/02/2009 till date its pending.

I myself bought a chimney set from Glen in Noida just about a month and a half back. The chimney was installed by the company professionals after discussing all the aspects with us.
The set is not serving its purpose and the kitchen as well as the house is getting filled with smoke - MUCH TO THE DISCOMFORT OF MY PARENTS WHO ARE SUFFERING FROM BREATHING PROBLEMS.
On informing the service people several times, the first person
(Mr.Chaudhary) turned up after 4 days of complaining, just to make fake promises before leaving.
On repeated calls, the second person (Mr.Raja) turned up just to share that the chimney was effective only 30% because it had been installed incorrectly. He promised to get it corrected within a day. He never turned up after that, because " will consult Boss", "Boss not available".
Its shocking and i am forwarding this note to the consumer forum also.

I had also bought a glen chimney for which they had promised to give me a lifetime warranty. But even after one year the warranty card is not provided. Everytime one excuse or other is given. I had contacted Mr Rajesh benjan of Mumbai who had promised several times to do the necessary. But now he has stopped answering the phones. Their faridabad office also have stopped responding.

Glen - Four Stove Burner — Ridiculous service and bad attitude towards customers

I purchased a Glen Four Stove Burner for about Rs, 20000 (approx) a couple of years ago and had some problems with it, the problem is that the metal burner of the Stove is rusted and has Bent downwards probably due to heat.
Now, its been a month or so after I have called the staff from Glen to send their technician to get it changed as I am not able to get the same size or the same Burner from any other shop or company.
Their attitude towards the customer and the complaint is just pathetic and unexplainable, first of all they really need to be trained on how to speak with a customer on the phone, secondly after lots of phone calls and harassment they gave me a complaint number which is still with me but the complaint has not been attended by any of their technician. I have called them again and again just to request them to send a technician as we are facing problems making our daily meals, but they have not responded at all and they keep giving me false promises that the technician is on his way, he will be there tomorrow and other excuses like that. I am sick and tired of complaining henceforth I want to take a legal action against them, a harsh action if possible.
Please let me know of how I can deal with them ?
Thanking You, (pankaj.[protected]@gmail.com)

I purchased Glen Chimney from Ideal stores Coimbatore, about 2 years back. It was working fine but I requested the service center in poomarket, coimbatore to clean the internal. A technician with no knowledge on this want sent, he removed the motor parts and after cleaning he fitted it. The chimney produced a huge noise that is totally troublesome, the service center could not help on fixing this problem further. so, I am unable to use the chimney.

Glen Appliance Pvt Ltd — Mis Selling of Chimney

I Have never seen the pathetic service like Glen appliances had. They People have loose their commitment , that the service is free of cost but at the time of service , they demand for the payment of charges.

Their is absolutely a mess between company & the dealer & Company is not ready to accept the fact.

GLEN Appliances is NOT at all a customer centric Company.

Please think [protected] times before purchase anything from GLEN Appliances.

My Glen chimney is not properly work, kindly send your service person immed. to my address as follows anshul garg, 167/6 south civil line muzaffarnagar(u.p) m.no.[protected], [protected]

Glen 4 Burner Cook Top — home shop has collected cash but the product is not yet delivered even after 1 month

I had ordered for Glen 4 burner cook top on 20th Oct 2010 for Rs. 3145/- . The company collected cash through Blue dart on 27 th Oct 2010. The ORDER NO is[protected] and the sub ORDER no is 31185853. I also received SMS on[protected] form Home shop 18 saying that the product will be delivered in 2-3 working days but till dated the product has not been delivered. On enquiry I only get an answer saying that they are following-up with the courier company which they say is VEGA Couriers and the docket no. they have given is 78872.

kindly provide me with step by step details of cleaning an electric chimmney, along with details
of chemicals and accessories required.

I purchased Glen stove and chimney almost two years back. About 9 months ago the suction fan in the chimney stopped working. When I telephoned the Bangalore service center they told me that the chimney does not have the life time warranty and we will have to pay for the repair. Since then, we have been telephoning the Bangalore service center - shree sai enterprises @[protected]. They keep saying they will send the technician "tomorrow" but the tomorrow has not yet come. We don't know who else to go to. If they don't have technicians then at least they can direct us to some other center to other technicians. I searched on the web and all the paper work I have - there is only one service center listed and we are not having any luck getting someone from this service center.

It was a terrible mistake buying Glen product. We should have bought this stove and chimney from another company. After this company, we are sure we will never again buy Glen products and also spread this word to family and friends.

Glen — COMPLAINT FOR GLEN STOVE NOT WORKING

ADDRESS OF THE CUSTOMER MOHAMMED IQBAL JEPPY SEMINARY 3RD CROOS NEAR KINGS GARDEN MAJILA ROAD MOBILE NO: [protected] / [protected]

Very bad Glen company . Never purchase his company product