[Resolved]  Glen - Gas Stove — GAS STOVE NOT WORKING

Sir,

I purchased GLEN make two burner - auto ignition gas stove before 2years, It worked well for one year without problem after that I face lot of problems in the stove. The seating diameter of removable part in gas burner was fully deteriorated due to poor quality cast iron material. The ignition system was not in operation even after changing the fresh dry cell. The vessel seating plate they had given with the stove was very thin and not strong enough to withstand the temperature and weight of the vessel. It deforms from its shape after use.

From Customer
S.Dhanabal

Dear Sir,

With great appointment I would like to inform you that there is a problem in the glass cooktop which we have purchased last year from Sony Mony and we are facing tremendous problems and it has become very risky to operate the gas as the knobs tend to open up as they have become very loose. Also, the rubber bush of the grids have broken.

We have lodged the compalint to the service station since 2 months and they are showing least concern about the same. It has come to the stage that we are planniong to buy another cook top of course not from Glen as we are facing problems with the exisitng one.

We would request you to take up with matter on a very urgent basis so as to retain our confidence in Glen or else we will have to take some serious steps.

Best regards,

Chetan Mehta

Mobile: [protected]

101, Shanta Sadan CHS,
Prarthana Samaj Road,
Vile Parle (East).
Mumbai - 400 057

We have purchased Glen made chimney along with gas stove with three burners. It hardly six months old and the base plat made of glass broken with big bang. its crystal were flying in the kitchen all along . Also one can see the cracks on the remaining part of the base plate and it has became dangerous to use it any more. we have lodged the complaint wide complaint No. 1496 on[protected]. The dealer says the plate is not under warranty. It is not understandable without the base plate what is the use of stove. whether one can use the burner without the base plate. I think it is a manufacturing defect and company should replace it or stop the manufacturing such dangerous stoves. I hope they will take it in right spirit and replace the whole stove along with the base plate.

Do not buy from Glen they are just pathetic in customer service, even their manager's manager doesn't bother to entertain your complaint

I completely agree, Glen has the worst service in the market. Their product is sub-standard and to top it all the service is third calss. They have actually hired some people to answer the calls but don't give complaint number, and these people are always busy. NEVER NEVER NEVER Buy Glen Products. Truly third class.

Dear Sir,
I Anjana Chaturvedi purchased glen company's three burner gas stove last april 2011 .Since the first month it had problems . I contacted your customer care service, but your technicians could'nt resolve the problem .Now a year has passed and the problems have increased .I have wasted a lot of money on phone complaining about the problems . A month ago I called the customer care and since then nobody has bothered to reply or visit my place .I think a product of a good company should give problems only after years o[censored]sage, but in my case the problem was since the time i purchased it .What can u do about this ????.
What if some mishap happens ??, who will be responsible ?? I want you to soon look into this matter seriously and respond
as fast as you can.

106, B-Wing
SANSKRITI- I
Near Airport Road
Daman-396210

Dear Sir,
I am using Glen four burner GL1060 MXT hob from last seven and half years without any trouble as I am technician and doing preventive maintenance in regular basis.
I would like to have spare parts such as knobs and rubber gasket for above mentioned model, I would be grateful if you provide me address of service center near by my home town Vasai (W) unable me to get require spares and technical help. I would also like to install rapid burner on my hob.

Regards,
Melwin D'Cunha

Dhondodi wadi, Mulgaon,
Vasai(W) - 401201
Thane Dist.
[protected]

Dear Sir,

I purchased Glen four burner gas stove GL 1046 GT from local dealer on 03rd November, 2013 i.e. just 23 days back. From day 01 I am facing problem in the stove as the ignition system generates spark but gas is not burning. And when flame is on and we want to reduce the flame it extinguishes.

We informed local dealer / service centre and their technician visited once and told some sort of gel is required which we shall arrange and solve the problem.

After that we call up the service centre on regular basis but nobody from their side is turning up to repair the stove. We are really fed up with the way service is provided.

Please help us out in getting the problem solved.

Seema K Todarmal
Gandhidham - Kutch - Gujarat
[protected]