[Resolved]  Glen Glass Top 3 Burner — Glass top blasted into pieces

We have bought 3 burner glass top Gas stove made by Glen in Sep 2008. Today while we were doing normal cooking all of a sudden the glass top broken into pieces with pieces thrown around. Fortunately no one is injured in this accident. It is a risky product to buy and use. I hope Glen Appliances Pvt. ltd will take note of it and replace it with a good product and suspend selling such products in future.

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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet


All companies are same, they just want to sell their product. no service, spares are not available. I am facing same problem from samsung products and many accessories I buy from other companies, when complain, they give no reply. registering complain in consumer forum useless, no one cares, no reply/solution from them also. I registerd many complaint in Cosumer forum, no reply
I bought a Glen glass top 4 burner and its beenless than
8 months and the whole toughened glass broke to pieces.
Thank s b to God that my kids weren't near it when it broke.
Glen should not be allowed to sell such products. Why should
consumer pay for their faulty production.
I was purchase 5 Burner Glen cooktop with toughend Glass on 2nd Oct 2011. Yesterday at 19 Jan 2012 Glass was cracked automatically in small piceses. When I contacted to Glen, they had informed me that glass is not cover under warranty. I requested to consumer forum to give your decision in my favour for resolving the issue.

Govt. should be banned this type of cooktop in india.

Jitendra Kanungo
HB-5, Nalanda Parisar
I bought glen stove with glass in Nov 2010. Yesterday while doing normal cooking it broken in to piece. thanks gods no kids were nearby at that point of time. Please advice how to get it repalced from company. -harish tripathi
Our Glen 4 Burner stove "toughened" glass top just shattered with a bang while cooking with pieces of glass flying all over. Luckily no one was injured. These so called big companies sell spurious and dangerous stuff. otherwise, how can heat proof toughened glass just shatter? DANGEROUS. Will somebody from Glen answer? The attached photo will clearly bring out that nothing was dropped on the glass. It just plainly shattered on the sides. Can somebody from Glen contact me on [protected] and rectify.

In regards to the problem i am facing since I purchased Glen Cooktop CT 1049GTAI.Invoice No :[protected] Dt:14.08.2012
Initially wrong product was delivered, which got rectified after a months followup.Now the new problem has arrived, The ToughnedGlass is breaking repeated.After purchasing, the Glass broke within 10 days time, which was replaced by HAS ENTERPRISES on 5/11/12 JobSheetNo:2811, the same has again broken today.Therefore in just 2 months, twice the glass has broken during normal cooking process.We know that glass doesn't come under warrantly, but then why repeated glass is getting broken.I have already paid Rs 2550/- as replacement charges to ur authorised Service Center for replacing once, but can't afford to pay again n again.The cooking process was normal and we had followed the given instruction, but still the glass is breaking for the second time.
Now I feel cheated for buying Glen product,

Plz suggest and help in resolving the problem
my no is [protected]

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