GODREJ & BOYCE MFG CO. LTD./ EON REFRIGERATOR GFE 25 AD — FALSE COMMITMENT OF DELIVERY

Address: Mumbai City, Maharashtra

WE HAD BOOKED GODREJ EON REFRIGERATOR, MODEL NO.GFE 25 AD, 230 LTS ON 6.8.2010 VIDE APPLICATION FORM NO. 1308356. WE ARE HAVING RECEIPT MENTIONING DELIVERY DATE AS 7.8.2010. FOR WHICH WE HAD ALSO PAID AN ADVANCE. ON 7.8.2010, WE CALLED UP THE SALES PERSON MR. INGLE ON [protected], HE TOLD US THAT STOCK IS NOT AVAILABLE SO THE DELIVERY WILL BE MADE ON MONDAY i.e. 9.8.2010.ON MONDAY THERE WAS NO CALL FROM THE COMPANY SAYING THAT THE DELIVERY WILL NOT BE MADE. WE CALLED UP AGAIN ON THE COMPANY NO.[protected] AND SPOKE TO THE SALES MANAGER MR. ALOK SINGH, HE COMMITED US THE SAID DELIVERY WILL BE DONE ON WEDNESDAY i.e. 11.8.10 TILL 7:00 PM AND FORWARDED US HIS MOBILE NO. [protected]. BUT THE DELIVERY IS NOT DONE. AFTER CALLING HIM ON HIS MOBILE ON WEDNESDAY NIGHT AT 8:00PM, THE SALES MANAGER MR. ALOK SINGH SAID THAT IT WILL BE DELIVERED AFTER 3-4 DAYS, WE ASKED HIM WHAT ABOUT YOUR COMITTMENT AND ASKED FOR REFUND INSTEAD OF THE PRODUCT TO WHICH IN A RUDE MANNER HE TOLD US THAT YOU CAN DO WHAT EVER YOU WANT AND YOU WILL NOT GET ANY PAYMENT BACK, GO TO ANY POLICE STATION OR GIVE A COMPLAINT TO GODREJ COMPANY. IS THIS THE WAY OF RESPONSIBLE PERSON OF THE COMPANY TO TALK WITH THE CUSTOMER.
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    GODREJ & BOYCE MFG CO. LTD./ EON REFRIGERATOR GFE 25 AD
    KANJURMARG, MUMBAI
    Maharashtra
    India
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