Godrej — AMC not carried out | |||
hii, This is AMITA JAIN from Delhi NCR(ghaziabad). Around 6 years past i bought a godrej fully automatic washing machine. To avoid future inconveinence i got it claimed through godrej only after paying due amount. In beginning they served me very well. But now after renewing my AMC(claim) policy, godrej is not serving me properly. Now they have turned into a rude , harsh and negligent people, who don't pay any heed to my complaints. Nevertheless, there executives converse in very illmannered terms. They make promises to their customers to serve their complaints within 24 hours after submitting complaints. My previous application number is 1100695.I lodged a complaint on 3 may 2011 but not obeying their promise they served me on 5 may 2011. They mended my washing machine on temporary basis coz again it had stopped working on 11 may 2011. I again filed a complaint but till today i have not been served. My previous complaint number is 822228 and new is 823965.I am really fed up of these people. I give them reminder calls twice a day but all my efforts have gone in vain. So please tell me how to seek redressal and how to get out of this evasiveness. Thanks and regards, Amita jain [protected] nishtha.[protected]@gmail.com Was this information helpful? | |||
 3 Comments | |||
Comments
Sir,
Your comtomer care people are very rude and donot come upto there promises made, as i have told you earlier also. Whenever i call at cumtomer care, your executive over there, always told me to contact service centre. And when i rang up service centre, they told me to contact customer care.
What the hell is this...??
Every week i have to lodge a complain for my washing machine. You may check your records. My recent complain (complaint number is 826564) was lodged on[protected], but till now no action has been taken. I can't take this anymore.
I want a permanent solution for this hellish situation. Either you return my AMC money or provide me proper services. Or i will SUE you people now coz its heights now.
amita jain
[protected]
[protected]@gmail.com
Your comtomer care people are very rude and donot come upto there promises made, as i have told you earlier also. Whenever i call at cumtomer care, your executive over there, always told me to contact service centre. And when i rang up service centre, they told me to contact customer care.
What the hell is this...??
Every week i have to lodge a complain for my washing machine. You may check your records. My recent complain (complaint number is 826564) was lodged on[protected], but till now no action has been taken. I can't take this anymore.
I want a permanent solution for this hellish situation. Either you return my AMC money or provide me proper services. Or i will SUE you people now coz its heights now.
amita jain
[protected]
[protected]@gmail.com
Dear Amita,
Your complaint has been closed as on June
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Your complaint has been closed as on June
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
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Godrej / Washing Machine fully automatic — Service not done after taking AMC money
I purchased Godrej washing machine (GDF 1204 Force 4, fully automatic) on 7th June 2007 and paid in full the AMC amount (for 2 + 2 years) on 6th June 2009.I booked complain (No. 163692) around 1st June 2009 for which the technician came on 6th June. The machine started malfunctioning in the same way from the very next day.
Subsequently, I booked complain 173282 for which nobody came.
Then I booked complain 177458, made at least 10 calls to toll-free number and nobody has even cared to come till date. Each time, they assured that within 24 hours, the complain will be attended.
Finally, a person came on 7th July but did not fix the problem. The call centre on further telephone informed that repeat visit is necessary. Till this night, nobody came.
We sent 3 emails for Mr Ravi Bhat, the Service Head as per company website. Nothing has happened.
Now, I am finding that similar thing has happened to others.
Can anybody help me for moving to consumer court and get back my hard earned money which no doubt is feeding these parasites "providing services to the customers".