[Resolved]  Godrej — Poor Quality Product and Poor Service

Godrej washing machine — Quality

I have recently purchased two products from Godrej. 1) Micro Oven; 2) Automatic washing machine. Both of them failed miserably within two days from installations. Washing machine calls for replacement.

I want to know why Godrej had failed to detect the fault at the final stage of testing. If two products procured from two locations on different points in the time space fail, then there is serious issue.

I request others to share their views in this regards...

Dr. C Sarkar

Godrej washing machine — After selling services

I had give a Complaint of Washing Machine not spinning Properly on 02/03/2009 to Local Shop Radhika Shopee at Pimpri, Pune -17, Maharshtra. Many times follow up & communicate on telephone, they had not given satisfactory answers & disconnect the line. I am asking for Service centre No. they had give Tel. No. 24570365 . I face the same problem from Service Centre. They have not control on their repairman. In Shot " TOTAL BAD SERVICES".

I purchased GODREJ WM:GDS950 WASHING MACHING FROM ARVEE SALES AGENCIES II-J-15 CENTRAL MARKET LAJPAT NAGAR NEW DELHI VIDE INVOICE NO.K940 DATED 31.8.09.

AFTER 6 MONTH of purchase THE TIMER OF THE MACHINE BECAME OUT OF ORDER AS A RESULT WASH TUB IS MOVING IN ONE DIRECTION CONTINUOUSLY WITHOUT MOVING REVERSE.

I LODGED A COMPLAINT TWICE VIDE COMPLAINT NO.289293 AND 111804 DT. 11.3.09, THE COMPLAINT IS ATTENDED ON 13.3.09 WITHOUT DOING ANY THING EXCEPT SAYING THAT TIMER IS TO BE REPLACED NEXT TIME.

THEREFORE SINCE 13.3.09 NIETHER ANYBOADY IS HEEDING TO THE PENDING COMPLAINT NOR ANY INTIMATION IS RECEIVED FROM GODREJ.

THIS IS A VERY NEGLIGENT SERVICE BY GODREJ WHO REALISED ME THAT I SHOULD NOT PURCHASE ANY PRODUCT FROM GODREJ IN FUTURE.

ramesh-[protected]

Godrej — Defective Washing Machine and poor after sales service

Seeking an immediate redressal of our problem of malfunctioning of front loaded fully automatic washing machine (Model No - 7501) purchsed from Divya Electronic, Mayur Vihar Phase-1, on 11th Jan 2009, vide Invoice No - 1645. After telephonoc complaints lodged by me on 11th April'2009 (Ref No - 892163), Godrej Customer Care, sms dt. 11/04/2009, service person Mr. Sohan Singh visited on 15 Apr and advised for replacement of motor. No further response is forthcoming till date. Repeated inquiries/ request to HO, Godrej has elicited no response except repeated assurances that the machine will be repaired on the avaialability of new machinery parts/motor. The inconnvenience caused to a working person like me by this indifferent attitude cannot be fully expressed. This formal complaint is now being made with an expressed request that the machine should be repaired without further delay or may be replaced by another fully functional washing machine.
A speedy redressal is looked forward to this complaint

godrej/wahing machine — defective product and poor service

I ms sakina from mumbai, had bought wahing machine in april 2007, model nr GDA 902.within 15 days, machine had started giving me problems, since it was warrenty period their mechanic came and repair it free, after that 3 times in warrenty period only one part that is belt which lets the machine spin and gets the clothes dried got damaged, this was in november 2008, april 2009 and june 2009.for june 2009 they charged me Rs.500 as warrenty period was finished.as soon as my machine got repaired, very next day another problem arrised of water contineously flowing even when machine is off, when i am calling them they are charging me money and pressurising me to do a contract of some 2800 rs for 2 yrs.i spoke to senior person also in godrej, MR.PARMAR AND MR.VINAY MASKE.BUT no solution i ve till far received.I am very much dissatisfied with the service and will NEVER EVER recommend anybody to buy godrej products.I ma shocked and surprised that instead of repairing my machine they want me to sign a contract of RS 2800 for 2 yrs.why?????????????/

I purchased a semi automatic washing machine of Godrej Company model GDS 950. Since very beginning it was not working properly and has some manufacturing defect. I made a complaint vide no.425104 on 24.8.2010 with the customer care executive of the company. But to my surprise till date company has not bothered to send its technician/executive to repair/replace this machine. I contacted customer care executives of the company telephonically several times but nothing turned goood. Company has just one motto to earn the money by selling its defective products. After sale service of the company are just in words and not in deeds.

1year back purchased latest front load washing machine

from beginning some problem faced by us

now the machine instigate after switched on RE1

after attending by the technician says that tube to be changed but no stock now

complaint no 249253

I(Mr.B.C.Sahu) bought a Semi automatic Godrej washing Machine on 01.11.2010. The inlet pipe for that machine is leaking. We want to purchase one but unable. When asked to service center in phone they want to add service charges even though I do not require services. I insisted that I want only the parts they say it is not available that way. Does it mean that any time you buy a GODREJ item you are bound to give service charges whether require or not? ALL THESE TERMS MUST BE REFLECTED IN BOLD ON THE BOOKLET AS WELL AS ON THE PACKAGES. Please remember we go for all these homeland brand only reason so as avail spare parts easily and conveniently.IF SUCH SITUATION ARISES WE WOULD NOT SUGGEST ANYBODY TO BUY LOCAL BRANDS.

I have Godrej Eon 7 kgs fully automatic washing machine.Poor quality, poor service.