[Resolved]  Godrej — not working properly

We have purchased the Godrej GDS 950 semi automatic machine in the year 2008, November month. after purchasing within 15 days it was giving technical problem, washer tub problem etc. we called many times from customer care services but after that still its giving some kind of prolem.

i would like to suggest to everybody please do not purchase the product of Godrej Company, its a worst company in my view.

I PURCHASED AN FULLY AUTOMATIC WASHING MACHINE IN NOVEMBER 2008 MODEL NO. GWF 650FS DAC. SINCE THEN WE HAVE FACED A LOT OF PROBLEMS. THE MACHINE IS NOT FUNCTIONING PROPERLY. THOUGH YOU R MECHANIC COMES BUT I DO NOT THINK YOUR MECHANICS ARE WELL QUALIFIED PERSONS. THEY ATTEND THE COMPLAINT BUT WITHIN FEW DAYS SOME OR THE OTHER PROBLEM OCCUR.

KINDLY NOT MY COMPLAINT AND SEND A WELL QUALIFIED MECHANIC SO THAT WE MAY NOT HAVE REPENTANCE FOR PURCHASING THE GODREJ PRODUCT.

ALSO DIRECT YOUR CUSTOMER CARE PEOPLE TO ATTEND THE CALLS PROPERLY AND READ THE MSG TO CALL THE CUSTOMER BACK AS EXPLAINED IN YOUR FEEDED MSG.

D S RAWAT
13/9, VIKAS NAGAR LUCKNOW
MOBILE NO. [protected]

Godrej — air conditioner not working

i have made complaint 40 days before to godrej service that my AC is not working.
they gave service call no 417569.Two times service personnel attended and unable to rectify.Today i have received a SMS as your service call 417569 is completed.thank you for your payment of Rs.NIL to your auth.service provider...
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i have not not signed any papers confirming fault rectified.without rectifying they sent SMS. Kindly tell me how to file a case in consumer court and what are the formalities.

mallikarjun p

I purchased a semi automatic washing machine model GDS-950 on 17.8.2010 but since very beginning it is not working properly and has manufacturing defect. I made a complaint vide no.425104 on 24.8.2010 with the company but till date no one attended my complaint. I feel cheated. Product is very poor and equally the support service of the company. Company people will talk softly but work hardly.

GODREJ Air Conditioner — Not Cooling since installation

Airconditioner purchased from Vasanth & Co., Tambaram on 30th April is not at all cooling since installation. Lodged a complaint with the Service Call Centre on 4th May vide Service Call No.450344. In spite of continuous followup with the Service Call Centre it is not attended till now.

Please let me know what is the lead time in attending the customer complanits in GODREJ. Don't you have the process to review the complaint log and ensure the complaints are attended and closed.

Thanks for deputing your service technician immediately.

Dear varmakarthik12,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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