Godrej Appliances Complaints & Reviews

Hello,

IPurchased My Godrej Refrigerator in August 2008, and in September figured an issue with regard to freezer door and registered a complaint #996736. After few calls a technician visited our place and confirmed that the door needs to be replace, After that no one turned up. After innumerous calls got a response that the stack is not present. But till date haven't done anything to get that replaced.

The customer service is too bad and truly regret in a getting a Godrej Refrigerator.

Iam also face problem of rust and the response of company is very poor no one bothered after the sale of the product godrej is totally cheated to public but iam plan to fight against the godrej I want help of all consumers who in trouble after purchasing godrej product.Thanks
nEED MY SUPPORT iAM ALWAYS READY

Bad service response
Dear sir,

We have Godrej Refrigerator of capacity 183 ltrs purchased by us on 27th April, 2009.

We have first faced difficulty with complain of Door problem. the lock is not working and cocraches and other insects are coming into the regrigerator. we have called godrej customer care 5 times in this month. only one time the technician has attended. but the problem has not been rectified. the bulb is also not working since immediately after the technician went out. atleast the technician also not been attending.

Complaint No. Is :- 574937
Secunderabad

Godrej — DOOR PROBLEM

i purchase the frige(260 lit singal door) on 16/03/10 from mital electronics ,akola ph:[protected].
after 2nd day.the is move from his place 1 incease which having door lock problem.
mital electronic say they open the door and correct the error.
but i refuse due to new frige and i am not confort to open new frige on 2nd day.
plz help me

Godrej Refrigerator — door

Our godrej Axis (190 lt) refrigerator door is not closing properly. Please respond to this complaint.

door is not getting closed properly

i had purchased godrej refrigerator on august 2009. after 1 tear and 5 months, its door started not working. the door is not closing. this company is having only name/fame but product is very shame. i will never suggest anyone to buy godrej refrigerator.


adarsh c. gupta

refrigerator water leakage on the floor through bottom.

Three years back I got a refrigerator in which water is leakage on the floor . ie, at the bottom of refrigerator. It is to be serviced.

I had purchased a 230 Lt Fridge of Godrej make from Vijay Sales. M/S Vijay Sales is worst ever company ever seen in India! First instance the compressor is not OK. Then again replaced by a differenct color and then again replacement.
After this, then Godrej Service case to see how they harass the customer. First of all, call will go on hold for unlimited time unless you disconnect. Then sometimes, it is considered to respond with a reply that contact my subordinate for it! The biggest joke made by the person!
This is the fate of Indian Customer!!!

Bad service response
Dear sir,

We have Godrej Refrigerator of capacity 180 ltrs and model GD 19 purchased by us on oct 2002 from nariman sales & services 22, 23 janta bazar, shivagi nagar nanded-431602 ph-235224

We have first faced difficulty with complain of compressor problem within a yer and which was under warranty and got replaced with lot many difficulty and hard chasing with service center,

Now a days freez not cooling, after several calls service people not came my villegenow a days time and then ask to be sent to there service center, but one time they replace my compressor but problem came again i live in villege there no transport
plese told nariman person come soon to kundalwadi.i paid any to them.

Dear Sir,
We had purchased a refrigerater from your kakkanad(cochin)
near Infopark dealer.The next day we facing the cooling problem.
And we many times inform the dealer, the complaint no:711 but till now we can't get the service.Please inform them for service.
Sasi Thurayil.
Maneed P.O
Piravom
Ernakulam (dt)
Kerala

Dear Sir,
We had purchased a refrigerater at Bijpuriya Elctronics from Datia
And after 2 years ago we facing a cooling & gas leekaging problem
and i complaint before 2 months ago but till now we can't get the service.
Please inform them for service.

Atul Shrivastava
c/o Shri Durga Floor Mill,
Bundela Colony,
Datia (M.P.)
Pin Code:- 475661

I have similar bad experience with Godrej Pentacool refrigerator as their service is just horrible and the service centre fellows just cheat us. They only want to sell some spares and take the consumers for a ride. I had severe compressor problems and the refrigerator never worked satisfacfactorily. I had bought it from Khosla Electronics, Kolkata in 2004 and my overall experience is just terrible on this product and the service. I advise all to be careful before choosing any Godrej product.

i have bought 304lt godrej eon on 15th of may still they did not attened for demo. I have called customer call center daily, for call center say that they will send today, but none of they turn to us. there service is worst, past on week i am calling their response is poor. so whor are deicide to buy godrej be careful because service is worssssst.

i purchase goderj eon refrigerator two week ago. from company no one come for demo. so we call and inform to customer care they say they will send today this the response for past 2 weeks but no one come, so here after i will say to my friends not buy godrej product. due to my experience i will suggest to u also.

Godrej-Refrigerator — Bad service

I have purchase one Godrek 19-B refrigerator on 3rd April 2009. It was working properly till 20th may 2009. So on 24th May 2009 I have logged one compalint with Godrej Smart care. My complaint no is 899364. They are saying that my area is in NCR so they are giving once in a week service in my area. I agreed that. One electrician also visited my home and he was saying that there is some gas is block in my Refrigerator. I agreed. Then he was saying that he can only inspect the equipment, another person will chek the fault and fill the gas in it. Till now no one came to my door. Daily i spending 20 to 30 rs to call to customer care. Daily they are saying that ya sir today we will resolve ur issue. Now they are notaking me serious. Before completing my sentence they peopple are saying Thank you for calling Godrej, have a great day. I have talked with Vinod, Amit and Deepak, Ashu. Ritika reagrding my concern.
they all are related to delhi customer care. Now i m totaly frustated. really Godrej is providing such a bad service.

Dear Sir,
I have purchased a referigerator BL-19 180 L model few days back ( 25 days ), on friday night 12-06-09 it stopped working . After complaining to customer care Comp. No-173270 dt.13-06-09 time morning 8.00 am to their customer care executive, service engineer Mr. Sanjay Nath came same day an checked the machine found some connector was loose after beating it through hand the fridge started working, but after an hour it stopped again,
Again called to CCE Mr. Deepak assured that their engineer will come on sunday and again called on monday evening CCE Mr. Jitendra assured that the same service will come on tuesday .

Now shall request you to expedite, as I am suffering for ulcer and doctors had advised me to take chilled water/milk etc .

Ravi

Godrej/Refrigerator — bad service

sir,
i bought a godrej refrigrator on 09/04/09
after one month the fridger door started leakin from its gasket(i think its called sweatin)
i have lodged a complain 3 times but nothin substantial has been done...we r still facin th prb
when asked we weren even th complain no.
i hope at some level godrej people is customer friendly nd not wat we hav witnessed so far
MODEL NO:GFE25B2
SERIAL NO:[protected]

yes i am called godrej service they are visit my house and view my refrigerator and charged rs.250/ he has no work.i told him return my payment he refused my request they are fruad

sir,
i have a godrej refrigerator. it was bought in 2006. 4 months ago there was a cooling problem. then i contacted your service centre at Kottarakara, Kerala. i had paid 3050 rs . they didn giv us the receipt and warranty card. two weeks ago same problem came again. now they are showing a bill of 1850 rs. am in dobt that some of the technicians had cheated us. please enquire about this..

godrej service is very poor i bought the refrigerator gde 23 dx4 one month back from the day beginning itself it creating a problem water dripping inside the refrigerator and gasket leakage atmosphere air going inside the refrigerator and drain pan not evaporating weekly twice we are cleaning the drain pan
i complaint from the day beginning itself first one technician came and he says no problem in refrigerator he adjusted the thermostat to low after that also the problem not solved again i compliant another technician came and he adjusted the thermostat to high but the problem not solved now i complained 10 days before no one came till now daily am calling the call center[protected] there is no proper response. any one can help what can i do, i need my money back i am so frustration with godrej service how can i solve this problem can i go to consumer court what is the procedure for that please give me some suggestions.
sathish kumar
[protected]@gmail.com

namaste godrej
we have taken refrigerator 5 years back.it was working fine.now from 2 months it is not cooling regularly.suddunly
it will stop cooling for 2 days so we will switch off and again if we on after 2 days it will work properly for 1 week and same problem countineous.
please tell us what to do, whom to contact in bengaloore.i searched in web for service in bengaloore.i could not get it.
we r facing lot of problem this summer, kindly do the needful as soon as possible.

namaste godrej
we have taken refrigerator 5 years back.it was working fine.now from 2 months it is not cooling regularly.suddunly
it will stop cooling for 2 days so we will switch off and again if we on after 2 days it will work properly for 1 week and same problem countineous.
please tell us what to do, whom to contact in bengaloore.i searched in web for service in bengaloore.i could not get it.
we r facing lot of problem this summer, kindly do the needful as soon as possible.

i m from surat, gujarat. my ref. not working since 7days, pls give me contact no for your service station.

i have godrej frig 242 lt buy from faridkot from electronic point
from the few days it doest work, i have told so many times to ur local dealer, but he doesnt give any response, plz solve my problem as soon as possible
my contact no is[protected] thanks a lot

I have bought a godrej refrigerator 280Ltr model no. ZOP GFP280S Chasis/Sr. No. 007564 from BE Balaji Electronics RZ-2, Zyndicate Enclave Dabri More (Opp. C3 Janakpuri) on 01/10/2006 is not functioning well,


kindly send an engineer to check its function asap,


My Adress:

K Rajendran, Flat No. 413, EIL Apartments, Pocket 6, Nasirpur, Dwarka Phase-I, New Delhi-110075

I have bought a godrej refrigerator 280Ltr model no. ZOP GFP280S Chasis/Sr. No. 007564 from BE Balaji Electronics RZ-2, Zyndicate Enclave Dabri More (Opp. C3 Janakpuri) on 01/10/2006 is not functioning well,


kindly send an engineer to check its function asap,


My Adress:

K Rajendran, Flat No. 413, EIL Apartments, Pocket 6, Nasirpur, Dwarka Phase-I, New Delhi-110075, Contact No. 25038297 & 45521457

The fridge is not working satisfactorily.

The address is Balaka Apartment 182 Jessore Road Flat no.D1
Owner Major Shukla Ghosh/Sunandan Ghosh

Model Penta cool R-40
Immedite repair needed.

I have bought Godrej cold gold model 205 refrigerator from the dealer at lucknow in july 2003. The same has started giving cooling problem and it takes more than 8 hrs for ice formation.This matter was brought to the notice of service enggr.of godrej smart care, Authorised customer care centre at Aliganj Lucknow, who visited and said that the filter is chocked and needs replacement along with gass filling on payment basis which I agreed and this was done on 21 march 08. But I found that the same problem of cooling exist and a greenish fluid appears at both ends of the filter which in my opinion is due to leakage of gas and hence cooling problem.This matter has been brought to the notice of service enginneer who has yet to take a decision. I intend to go for annual service contract but the refrigerator has to operate first.
KK Srivastava
Dated 11 june 0 C 495/E Indiranagar
Lucknow
Phone[protected], [protected]

even after lodging the complaint and telephoning the service enginnier, no proper response has been received.

I am very much thankfull to Mr Arun Chatterjee service enggr, and the franchise head for taking lot of pain to solve the problem of cooling in my fridge. k.k.srivastava 18 july 08

Refrigerator is not working. I dont know what is the problem. Please make me sure your service centre address in lucknow.

Thanking you.

Yours truly,
Bhaskar Roy
Aashiana, Lucknow
Mo.- [protected]

I am from Jamia Hamdard. i need service engineer phone no in south Delhi.


Centre for Transgenic Plant Developement
Jamia Hamdard
Hamdard Nagar
New Delhi

Godrej/Pentacool Refrigerator — not working satisfactorily

goodday sir
my godrej pentacool refrigirator does not cool satisfactorily, moreover there is no ice formation . pls advice whom do i complain to?
saleem patankar
13/17 sadakat manzil,
3rd floor,
m.e.sarang marg,
dongri, mumbai 400009
phone no.[protected]

my refrigerator is not working properly advice me where is authorised service center in lucknow

Your's
vijay awasthi
B 437 Raja ji puram Lucknow
uttar pradesh
Phone [protected]

Godrej / Refrigerator — Fridge Serviced - not functiioning Properly

Dear Sir,

I lodged a compliant to M/s. Godrej Smartcare on the first week of May 2009 regarding the non working of my refrigrator. After repeated reminders they attended on 12.05.2009 (Compliant No. 259371 ) and informed that the compressor is gone. And after 3 or 4 calls they have attended the repair and fixed a compressor. They have charged Rs. 5, 500/- ( Rs. 4700/- being the cost of compressor and Rs. 800 being the accessories).

The fridge was working for just 1 and half months, on 3.7.09 onwards once gain the fridge is not working only the fan is rotating and chillness is not coming and the items kept inside like milk, ghee, and chockelets and nuts etc in the fridge are perished (amounting to Rs. 1000/-) roughly.

Due to that again we lodged a compliant on 5.7.2009 compliant no. is 293522 (Sunday) they told that next day they will be attending the call. The next day the service man attended the fridge and informed to me parents that (because myself and wife are employed) the compressor is not working it has to be replaced.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
please note that they only changed the compressor on 15.5.2009 it worked only for 45 days and it has to be replaced oncegain.
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on contacing the service man Mr. Arun (mobile [protected]) he tells that we have changed the new compressor only we have to wait for new stock at the office. You have to wait for 2 or 3 days etc.,

At this juncture is relevant to mention that even after service at a cost of 6000/- the fridge is not working and the items worth Rs. 1000 /- are perished but sill I have to wait for 3 more days and wait for actual correction and repair of my refrigirator. In this connection i request your good self to contact the conern authorities and do the needful.

For your reference I enclose herewith the PDF file of the Service Report of M/s. Godrej smartcare.

Thanking you.

Refrigerator is not working. I dont know what is the problem. Please make me sure your service centre address in lucknow.and contact number
thanking you
your
naeem khan

TOO MUCH ICE FOUND IN FREEZER ALL TIME

dear kindly send an engineer to check its function asap,
Refrigerator is not working. I dont know what is the problem. Please make me sure your service centre address in lucknow.and contact number
thanking you
your
ashok koli .laxmi nagar jat 416404 .tal-jat dist-sangli. maharastra

i brought a refrigerator on 28/10/2005
since a month ago, its defrost automatically gets on for 2-3 hours nd then there is no cooloing in the refrigerator compartment
plz send an engineer to chk its functioning...

yours
C.P. Saxena
B-141, rajajipuram, Lucknow-226017
UP


ph[protected]

i have brought godrej pentacool refrigerator on 30.9.2006 model GFP 280S.But now it is not working properly .defrost automatically get on for much longer time n there is no proper ice formation n proper cooling in the refrigerator.

so plz kindly send an enggr. to check the functioning of the refrigerator as soon as possible.
thanking u .

yours,
suresh jayaswal
C-29 sector-A, (opp. fatima hospital)
mahanagar
lucknow-226006
UP

ph[protected], [protected], [protected]

Dear Sir

My Godrej fridge is not cooling. Needs servicing/repair.

Can you pl help

Neeraj
Lucknow
[protected]

hello sir

Refrigerator is not working. I dont know what is the problem. Please make me to solve my complaint as soon as far
my address is
d-15, tnhb colony,
austinpatti(po),
uchappatti
madurai-625008.
my ph no is [protected]

To
The Godrej Appliance Ltd


Sub:- REPLACEMENT OF DEFECTIVE REFREGERATOR
AND NOT PROVIDINGTHE SERVICE FORM DEALER.

Our establishment has purchased godrej refrigerator 300 Ltr Model No. GDD 310 P208 Srl No. 002216 on 28.12.07 form M/S Kasturi Electronics & Electricals, station Road Barmer(Raj). The above mentioned refrigerator has developed cooling problem and making unwanted sound during running condition.

I approached about mentioned dealer for rectifying the same but dealer declined to repolace/ repair. We are disheartened regarding services provided by your dealer’s / company and if this problem remains, we have to look for other companies in future.

It is requested to instruct your dealer to replace above mentioned refrigerator at the earliest.


(TARUN VERMA) Dy.Commandant (Adm) Sector Headquarter Border Security Force Barmer (Raj) Mob No: - [protected]

I fully agree with the dissatisfaction expressed by the customers on the serviciabilty of Godrej refrigerators.

I had bought a Godrej Fridge (in Jun'04 (RF 02128) from Navi Mumbai. From day one this was giving problems such as
- noisy
- less cooling / no cooling
- LED problem
- complete stoppage of working
- water leakage
- thermostat prblem
- thermo sealing problem
- PCB not working
- water condensation inside the fridge

After one year I was compelled to go for 5-year AMC[protected] knowing the frequent break-down of the fridge. During last five years I must have lodged complaints more than dozen times. Even I have paid more than Rs 3000/- to Godrej Service Agency on different account to make this fridge work properly.
On 05.05.09 again this fridge has started giving problem (water condensation inside). We have lodged a complaint (406497). Technician from Godrej Service Centre did visit on 07.05.09 and told that there was body leakage and went back to give further feedback on 08.05.09.
From my experience, I can tell confidently, either Godrej & Boyce is manufacturing sub-standar products and cashing on brand name OR providing sub-standard service thro' their Service Agency.

Even, they are refusing to extend the AMC from Jun'09.

If this is the way Godrej & Boyce treats its customers, time is not far off where it will be pushed into history.

G Rout
Head, Logistics
Essar Steel
Cell : [protected]

Godrej & Boyce Mfg. Co.Ltd — Malfunctioning of refrigerator(less cooling)

One Godrej Refrigerator GFOP 280 S METALLIC BLUE was delivered during first week of September vide invoice dated 31.8.2006;

Due malfunctioning of the said refrigerator a new piece was delivered on 10.10.2006.

The same problem persisted. The company refused to replace again.

Even for filling up gas they deman money from us.

My appliances were supposed to be under service contract for 5 years. The period is soon going to expire. Despite my repeated requests none visited us to render the services. Latest is that I requested one Mr, Ravinder on his cell no [protected] continuously for 3-4 days last week. No one turned up despite his assurance. I am a senior citizen and feel difficult to use the faulty washing machine or defrost the fridge.
G L Mattoo
[protected] ( mob)

It is indeed highly disappointing for me also. I rue the day I got AMC done with Godrej. It seems my money has gone down the drain. They shamelessly keep saying sorry and still don't attended the complain. Almost two months have lapsed. A company of repute of Godrej is definitely going to loose its credibility in the market if same attitude continues.

I earnestly request the higher leadership in Godrej to take note of this lapse on part of their service people and arrange to get my refrigerator serviced at the earliest.

Sanjeeva

Dear Sir,

Due to your dissatisfaction of your customer service, Our own refrigerATOR has been probelm for non cooling some times.This problem for about an month iam trying to calling but there is no response from your side.

Plz contact me : [protected]

Godrej Appliances Refrigerator — NO Response after collecting the payment for AMC.

Hello
I also had a very bad experience of GODREJ Appliances AMC programme.
GODREJ Appliances is a company where there is no care for the customer.
They just believe in one time sale. Once they get money their job is over.
I have taken the AMC for 5 years on 21.02.10.
One of the company executives (Mr. B. Bhojarajan ) visited my residence and convinced us for taking the policy.
Since GoDREJ name was involved we immediately agreed for the AMC and handed him over on cheque of Rs.3166/-
After the collectionof cheque it was told that the policy will be in effect withing 20 days and there will be one visit by Godrej Executive for the general check up.
Application No. : [protected] dt. 21.02.10

I have contacted Godrej Customer Support in July and made a complaint about no activity after collecting the payment.
in spite of that there was no response.
i am seriously thinking of taking it to consumer court if there is no response from Godrej in next one month. and give a news in News Paper for this issue.
I would appeal to all the people of India, not to Buy any Godrej products as they do not deserve it.
regards
Rushikesh S.K.
Chennai

i have a problem in cooling in my godrej penta cool please give me ur customer care support to me
and my email id id [protected]@gmail.com

Hello Sir,

I have purchased a godrej refrigerator, model number GFE30CVT4N from Balaji electronics, Bangalore on 24-feb-2013. When your representative visited us for demo, we also purchased the AMC for 3 years amounting to Rs.3034/-. The representative had informed us that there is a Win-Win offer which will entitle us to a 75% refund.

However, till now we have not recieved any communication on this from your side.

Infact, we called your customer care number a couple of times. they informed that they will arrange for a call back from Bangalore center. However, we have not received any calls.

Expecting a quick reply from you.

Regards,
Sanjay
Ph. [protected]

I also purchased godrej directcool S 260 in june 06 and same problem occured gas was leaked because of improper joint near compressor and company charged 250+630=880 for no fault of mine, the leakage was due to imprper joint of company on asking technician informed that now company is avoiding these joints in new model as all these old joints are failing and company has changed the design

Consumers are paying the price for the design fault of Godrej refrigerartors

I am also aggree on that..

My refrigator 190 ltr model EDGE purchaseing date 10.02.09 that cooling not working so informed to call center but no replay your side