[Resolved] Godrej Refrigerator — Bad service response | |
Dear sir, We have Godrej Refrigerator of capacity 235 ltrs and model GF 24 purchased by us on march 2004 We have first faced difficulty with complain of compressor problem within a yer and which was under warranty and got replaced with lot many difficulty and hard chasing with service center, Now our fridge was getting colled but not so nicely and we faced a problem of water dripping inside the refrigerator, after several calls service people turn to us after 7 days time and then ask to be sent to there service center, now it is almost 20 days now where in we have send the fridge for a small problem of water dripping in these peak summer season, Now those didnt lift the phone, on our personnel visit they always find excuse that they are testing, everyday thet giove a new date and very bad performance and bad service response, We are fedup with a company like Godreg having such a bad service people with no responsibilty and ownership to solve the problem, On asking they refuse to give teh no or email id of there bosses in Godreg We request to pls help us with the solution and making the thing done atthe earliest Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 13 Comments | |
Comments
Bad service response
Dear sir,
We have Godrej Refrigerator of capacity 180 ltrs and model GD 19 purchased by us on oct 2002 from nariman sales & services 22, 23 janta bazar, shivagi nagar nanded-431602 ph-235224
We have first faced difficulty with complain of compressor problem within a yer and which was under warranty and got replaced with lot many difficulty and hard chasing with service center,
Now a days freez not cooling, after several calls service people not came my villegenow a days time and then ask to be sent to there service center, but one time they replace my compressor but problem came again i live in villege there no transport
plese told nariman person come soon to kundalwadi.i paid any to them.
Dear sir,
We have Godrej Refrigerator of capacity 180 ltrs and model GD 19 purchased by us on oct 2002 from nariman sales & services 22, 23 janta bazar, shivagi nagar nanded-431602 ph-235224
We have first faced difficulty with complain of compressor problem within a yer and which was under warranty and got replaced with lot many difficulty and hard chasing with service center,
Now a days freez not cooling, after several calls service people not came my villegenow a days time and then ask to be sent to there service center, but one time they replace my compressor but problem came again i live in villege there no transport
plese told nariman person come soon to kundalwadi.i paid any to them.
Dear Sir,
We had purchased a refrigerater from your kakkanad(cochin)
near Infopark dealer.The next day we facing the cooling problem.
And we many times inform the dealer, the complaint no:711 but till now we can't get the service.Please inform them for service.
Sasi Thurayil.
Maneed P.O
Piravom
Ernakulam (dt)
Kerala
We had purchased a refrigerater from your kakkanad(cochin)
near Infopark dealer.The next day we facing the cooling problem.
And we many times inform the dealer, the complaint no:711 but till now we can't get the service.Please inform them for service.
Sasi Thurayil.
Maneed P.O
Piravom
Ernakulam (dt)
Kerala
Dear Sir,
We had purchased a refrigerater at Bijpuriya Elctronics from Datia
And after 2 years ago we facing a cooling & gas leekaging problem
and i complaint before 2 months ago but till now we can't get the service.
Please inform them for service.
Atul Shrivastava
c/o Shri Durga Floor Mill,
Bundela Colony,
Datia (M.P.)
Pin Code:- 475661
We had purchased a refrigerater at Bijpuriya Elctronics from Datia
And after 2 years ago we facing a cooling & gas leekaging problem
and i complaint before 2 months ago but till now we can't get the service.
Please inform them for service.
Atul Shrivastava
c/o Shri Durga Floor Mill,
Bundela Colony,
Datia (M.P.)
Pin Code:- 475661
I have similar bad experience with Godrej Pentacool refrigerator as their service is just horrible and the service centre fellows just cheat us. They only want to sell some spares and take the consumers for a ride. I had severe compressor problems and the refrigerator never worked satisfacfactorily. I had bought it from Khosla Electronics, Kolkata in 2004 and my overall experience is just terrible on this product and the service. I advise all to be careful before choosing any Godrej product.
i have bought 304lt godrej eon on 15th of may still they did not attened for demo. I have called customer call center daily, for call center say that they will send today, but none of they turn to us. there service is worst, past on week i am calling their response is poor. so whor are deicide to buy godrej be careful because service is worssssst.
i purchase goderj eon refrigerator two week ago. from company no one come for demo. so we call and inform to customer care they say they will send today this the response for past 2 weeks but no one come, so here after i will say to my friends not buy godrej product. due to my experience i will suggest to u also.
Godrej-Refrigerator — Bad service
I have purchase one Godrek 19-B refrigerator on 3rd April 2009. It was working properly till 20th may 2009. So on 24th May 2009 I have logged one compalint with Godrej Smart care. My complaint no is 899364. They are saying that my area is in NCR so they are giving once in a week service in my area. I agreed that. One electrician also visited my home and he was saying that there is some gas is block in my Refrigerator. I agreed. Then he was saying that he can only inspect the equipment, another person will chek the fault and fill the gas in it. Till now no one came to my door. Daily i spending 20 to 30 rs to call to customer care. Daily they are saying that ya sir today we will resolve ur issue. Now they are notaking me serious. Before completing my sentence they peopple are saying Thank you for calling Godrej, have a great day. I have talked with Vinod, Amit and Deepak, Ashu. Ritika reagrding my concern.they all are related to delhi customer care. Now i m totaly frustated. really Godrej is providing such a bad service.
Dear Sir,
I have purchased a referigerator BL-19 180 L model few days back ( 25 days ), on friday night 12-06-09 it stopped working . After complaining to customer care Comp. No-173270 dt.13-06-09 time morning 8.00 am to their customer care executive, service engineer Mr. Sanjay Nath came same day an checked the machine found some connector was loose after beating it through hand the fridge started working, but after an hour it stopped again,
Again called to CCE Mr. Deepak assured that their engineer will come on sunday and again called on monday evening CCE Mr. Jitendra assured that the same service will come on tuesday .
Now shall request you to expedite, as I am suffering for ulcer and doctors had advised me to take chilled water/milk etc .
Ravi
I have purchased a referigerator BL-19 180 L model few days back ( 25 days ), on friday night 12-06-09 it stopped working . After complaining to customer care Comp. No-173270 dt.13-06-09 time morning 8.00 am to their customer care executive, service engineer Mr. Sanjay Nath came same day an checked the machine found some connector was loose after beating it through hand the fridge started working, but after an hour it stopped again,
Again called to CCE Mr. Deepak assured that their engineer will come on sunday and again called on monday evening CCE Mr. Jitendra assured that the same service will come on tuesday .
Now shall request you to expedite, as I am suffering for ulcer and doctors had advised me to take chilled water/milk etc .
Ravi
Godrej/Refrigerator — bad service
sir,i bought a godrej refrigrator on 09/04/09
after one month the fridger door started leakin from its gasket(i think its called sweatin)
i have lodged a complain 3 times but nothin substantial has been done...we r still facin th prb
when asked we weren even th complain no.
i hope at some level godrej people is customer friendly nd not wat we hav witnessed so far
MODEL NO:GFE25B2
SERIAL NO:[protected]
sir,
i have a godrej refrigerator. it was bought in 2006. 4 months ago there was a cooling problem. then i contacted your service centre at Kottarakara, Kerala. i had paid 3050 rs . they didn giv us the receipt and warranty card. two weeks ago same problem came again. now they are showing a bill of 1850 rs. am in dobt that some of the technicians had cheated us. please enquire about this..
i have a godrej refrigerator. it was bought in 2006. 4 months ago there was a cooling problem. then i contacted your service centre at Kottarakara, Kerala. i had paid 3050 rs . they didn giv us the receipt and warranty card. two weeks ago same problem came again. now they are showing a bill of 1850 rs. am in dobt that some of the technicians had cheated us. please enquire about this..
godrej service is very poor i bought the refrigerator gde 23 dx4 one month back from the day beginning itself it creating a problem water dripping inside the refrigerator and gasket leakage atmosphere air going inside the refrigerator and drain pan not evaporating weekly twice we are cleaning the drain pan
i complaint from the day beginning itself first one technician came and he says no problem in refrigerator he adjusted the thermostat to low after that also the problem not solved again i compliant another technician came and he adjusted the thermostat to high but the problem not solved now i complained 10 days before no one came till now daily am calling the call center[protected] there is no proper response. any one can help what can i do, i need my money back i am so frustration with godrej service how can i solve this problem can i go to consumer court what is the procedure for that please give me some suggestions.
sathish kumar
[protected]@gmail.com
i complaint from the day beginning itself first one technician came and he says no problem in refrigerator he adjusted the thermostat to low after that also the problem not solved again i compliant another technician came and he adjusted the thermostat to high but the problem not solved now i complained 10 days before no one came till now daily am calling the call center[protected] there is no proper response. any one can help what can i do, i need my money back i am so frustration with godrej service how can i solve this problem can i go to consumer court what is the procedure for that please give me some suggestions.
sathish kumar
[protected]@gmail.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
1438
Pending
0
Resolved
678
+91 22 6796 5959
+91 22 6796 1800
+91 22 6796 5656
Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
After this, then Godrej Service case to see how they harass the customer. First of all, call will go on hold for unlimited time unless you disconnect. Then sometimes, it is considered to respond with a reply that contact my subordinate for it! The biggest joke made by the person!
This is the fate of Indian Customer!!!