Comments
My Godrej refrigerator (8 years old) is not working properly. There is no ice inside the freezer as well as in the trays kept for freezing ice. What can be the exact problems? Please let me know the nearest Godrej Service Centre as I am staying in Ghaziabad near Vivek Vihar.
Reply
I have purchased new refrigerator (MODEL No. GDE 23 C2, SR No.[protected] on 14th Mar 2009 from Radhika sales corporation, Pimpri.
When we had started the refrigerator, we came to know that the compressor was making more noise than normal. We thought that it will be ok after one or two day. After four days, condition was same. Finally we have given complaint to service station (Complaint number: XXXXXX ). After 4 days Technician had visited & given the report that Compressor is making noise & it should be replace.
We did not get any answer for next 8 days. Again we called to service station to know the status of our complaint. Next day on 09th April 2009, technician had came & replaced the compressor (I don’t know if it is new one). But the new compressor is making more noise than the previous one. Also the water tray is fouling with new compressor. (This is new problem. I think the compressor is not suitable with our refrigerator model).
Again I have submitted my complaint on 10th April 2009, This time I got answer from Manager that he will send the senior person. The senior technician Mr. Biradar had visited on 10th April 2009 in the evening. He had checked the refrigerator & he noted all the things with photographs that
1. The compressor is making lot of noise,
2. The fouling of water tray with new compressor.
3. There is gap between door bedding & refrigerator.
He has given his feedback to Mrs. Arati (Radhika sales corporation) that refrigerator should be replaced. I came to know when I visited to Radhika sales, Pimpri.
So, as usual I called to service manager Mr. Manu Sharma ([protected]). But I got answer from someone else that Mr. Sharma is out of pune. I have called several times in a week. Thank God! He has received my call after one week (on 20th April 2009) & promised me to send sanction letter of replacement. After two day I enquired about the same & he told me that he has forwarded the sanction letter for approval & he did not get the approval. And till date I get the same answer.
I would like to know that still how many days I have to suffer due to the Godrej. I am fed up with these answers. I am feeling now that I made a mistake by purchasing the Godrej Refrigerator. We used to switch off the refrigerator in the night due to the compressor noise. Why should we suffer this? I spent my lot of money on making calls to service station. Why should I spend my time to making follow up? If I am getting this kind of service, how can I go for Godrej Products in feature or refer to someone. Let me know the exact date when you are giving me replacement of refrigerator.
I have submitted my complaint before 1 ½ month still I have to wait.
When we had started the refrigerator, we came to know that the compressor was making more noise than normal. We thought that it will be ok after one or two day. After four days, condition was same. Finally we have given complaint to service station (Complaint number: XXXXXX ). After 4 days Technician had visited & given the report that Compressor is making noise & it should be replace.
We did not get any answer for next 8 days. Again we called to service station to know the status of our complaint. Next day on 09th April 2009, technician had came & replaced the compressor (I don’t know if it is new one). But the new compressor is making more noise than the previous one. Also the water tray is fouling with new compressor. (This is new problem. I think the compressor is not suitable with our refrigerator model).
Again I have submitted my complaint on 10th April 2009, This time I got answer from Manager that he will send the senior person. The senior technician Mr. Biradar had visited on 10th April 2009 in the evening. He had checked the refrigerator & he noted all the things with photographs that
1. The compressor is making lot of noise,
2. The fouling of water tray with new compressor.
3. There is gap between door bedding & refrigerator.
He has given his feedback to Mrs. Arati (Radhika sales corporation) that refrigerator should be replaced. I came to know when I visited to Radhika sales, Pimpri.
So, as usual I called to service manager Mr. Manu Sharma ([protected]). But I got answer from someone else that Mr. Sharma is out of pune. I have called several times in a week. Thank God! He has received my call after one week (on 20th April 2009) & promised me to send sanction letter of replacement. After two day I enquired about the same & he told me that he has forwarded the sanction letter for approval & he did not get the approval. And till date I get the same answer.
I would like to know that still how many days I have to suffer due to the Godrej. I am fed up with these answers. I am feeling now that I made a mistake by purchasing the Godrej Refrigerator. We used to switch off the refrigerator in the night due to the compressor noise. Why should we suffer this? I spent my lot of money on making calls to service station. Why should I spend my time to making follow up? If I am getting this kind of service, how can I go for Godrej Products in feature or refer to someone. Let me know the exact date when you are giving me replacement of refrigerator.
I have submitted my complaint before 1 ½ month still I have to wait.
what are the reasons to change the refrigirator compressor or what sort of problems occur
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