[Resolved] Godrej Refrigerator — Irresponsible Godrej Cstomer Care | |
this is a final email or complain from my side. i have a godrej refrigeretor bearing model no. GFP 430 X. since february of ths year, i have been repeatedly calling godrej customer care of bhopal and its head office, filing few email complaints as well. with so much regretion i have to admit that Godrej s one of the most irresponsible compnies of India having no value for its customers at all and i mean it. Many a times your people came, contacted us, took my refrigerator to your service centre here at bhopal but wern't able to rectify the problem. since last few months i have been contacting the concerned authorities to replce the product but nothing happened. After its return from the workshop the new transformation which i happened to figure out was just new beautiful SCRATCHES on its body, without a change in its functionality. i have spent far too much calling the customer care and now it has cost my temper. i will be approaching the leagal authorities at the earliest if nothing concrete is being done on our behalf. Please take it really seriously. i also had a chair which dates a few years back. it had a snag upon delivery itself. i comlained aout it but afterall nothing was done. the problem still persists. my refrigerator is home to rotten food, cockroaches, ants of all sizes and types, spiders and etc...sort of a mini domestic zoo... you may be having lots of fun reading it but let me asure you that i m very serious this time. hoping nothing will be done on your part, i wait for a day and will be approaching the legal procedure to make things right. thank you Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 15 Comments | |
Comments
I have also a complaint & I already send a letter through register AD & many mails & many calls but nothing has been done yet.
Reply
I purchased a new 221 liters single door refrigerator on 23.01.09 from your dealer in Hyderabad Godrej & Boyce Mfg Co Ltd, G.R.R. Godown Complex, Byramulguda, L.B.Nagar. Till now your technician has not come to give the demo of the refrigerator.
Request you to do the needful immediately.
Regards,
P.Rajkumar
Request you to do the needful immediately.
Regards,
P.Rajkumar
Godrej Ind. / Refregerator — Refrigerator not deliver after booking..
Dear Sir/Mam,I am the resident of Jui Nagar Navi mumbai, and my family is one the good godrej customer,
On 4th Apr. at from Company sale
I book the godrej Refregerator C2 Model and i paid the 500/-, At the time of devilery,
That model was not C2 model which booked, They people send me the B2 model which is not
same as shown in demo and which i booked.
So i talked to sales person, he said rudely that model model are same and C2 model will deliver to you
You can take this model otherwise revert the refrejerator and ur booking amount will pay to you.
My requested to you, please do my favour and take action against salesman and godrej company.
I'm looking reply & action soon.
Regards,
Sanjay Gupta
[protected]
Navi Mumbai
Sir,
I had given a complaint regarding no-cooling in my Godrej Ultra (235 ltrs.) on 7/7/07 at Hyderabad. Till date the problem has not been solved. Initially, they told that there was a gas problem. It took a week for the gas to be filled. But, the problem continued. Then, they said it was a compressor problem, and since, the stock had to be procured from Mumbai, it took another week for the same to be done. After replacement of the compressor, we were subjected to electrical shocks on opening the fridge. This was
reported immediately. It is a week since then and there is silence from the customer care centre at Hyderabad. I keep making a few phone calls daily basis regarding the problem of my fridge, but, no convincing answer is given. This ritual is on for the past one week.
I have come to the end of my tether. The service centre manager nor the Area Manager respond to my
calls on their mobile.
The piece is a problematic one right from the day it was purchased about 10 years ago. I have been repeatedly taking AMCs, which I feel is a waste of my hard earned money, as a problem takes ages for getting solved. The customer service is pathetic.
I had taken this fridge just on the brand name GODREJ. I hope Godrej makes amends and replace my defective piece for the mental agony my family and myself have been suffering since it was purchased.
Regards,
Subramanian
I had given a complaint regarding no-cooling in my Godrej Ultra (235 ltrs.) on 7/7/07 at Hyderabad. Till date the problem has not been solved. Initially, they told that there was a gas problem. It took a week for the gas to be filled. But, the problem continued. Then, they said it was a compressor problem, and since, the stock had to be procured from Mumbai, it took another week for the same to be done. After replacement of the compressor, we were subjected to electrical shocks on opening the fridge. This was
reported immediately. It is a week since then and there is silence from the customer care centre at Hyderabad. I keep making a few phone calls daily basis regarding the problem of my fridge, but, no convincing answer is given. This ritual is on for the past one week.
I have come to the end of my tether. The service centre manager nor the Area Manager respond to my
calls on their mobile.
The piece is a problematic one right from the day it was purchased about 10 years ago. I have been repeatedly taking AMCs, which I feel is a waste of my hard earned money, as a problem takes ages for getting solved. The customer service is pathetic.
I had taken this fridge just on the brand name GODREJ. I hope Godrej makes amends and replace my defective piece for the mental agony my family and myself have been suffering since it was purchased.
Regards,
Subramanian
I had a Godrej refrigerator purchased way back in 1985. It worked well till 2008 when it developed some troubles and we decided to buy a new one. We bought a new one on 10.12.2008. It is a model GDE 19C2 of 183 ltr capacity. Of late it developed a trouble. Whenever there is loadshedding the machine starts leaking. I tried to inform the servicing dept on phone and I could not get any of the numbers I sent the complaint thru email. Since last ten days I had sent atleast three emails. Sadly no one has been deputed to look into the defect. There was a email asking for my home address which was given although in my original mail I had sent it. On 27th July there was a phone call asking for the complaint and assured that the mechanic would visit on the next day i.e., 28th July. Again no one came.
I had a great regard for the Godrej but have been disappointed at the indifferent attitude of your centre here in Lucknow.I shall be thankful if you could do something to make the person check my refrigerator. I have also to add that there is provision of one mandatory visit in one year after 20 days of purchase. Even this visit has not been done though more than eaight months have passed.
Thanking you and expecting a quick response.
Yours etc.
R K Chaturvedi
D 2/4 Paper Mill Colony
Nishatganj, Lucknow
Ph:[protected]. Mob [protected]
I had a great regard for the Godrej but have been disappointed at the indifferent attitude of your centre here in Lucknow.I shall be thankful if you could do something to make the person check my refrigerator. I have also to add that there is provision of one mandatory visit in one year after 20 days of purchase. Even this visit has not been done though more than eaight months have passed.
Thanking you and expecting a quick response.
Yours etc.
R K Chaturvedi
D 2/4 Paper Mill Colony
Nishatganj, Lucknow
Ph:[protected]. Mob [protected]
Hello,
My GODREJ refrigerator was having problem with comprosser and your service provider "EXCEL TECHNO SERVICES " Hyderabad.Took money for warranty extension for one year and they told they will repiar after 45 days from the date of warranty extension took . I logged a call with customer support on 04/8/2009 till now noboday attended if i call the customer care i came to know call was closed with an update problem resolved . One of your call centre suppervisor SILPA was told the she will try to rectify the problem by coordiantring concern person from EXCEL Techno Services but even after also no responce . when i called to Excel supervisor he was telling he didnt no about this call and he switched off his mobile and telling about the rules and timings . when they took money excel person Akram called even after night 10 clock for warranty extension money and he collected monet at morning 7 o clock . But when i ask for service they are telling they dont have the part and giving headstrong answer . After i logged call i didnt receive any call from customer care or from the service provider but call closed with out any information to me . i love the godrej produts but this incident disappointed and shows how the service pathatic situvation with a bad impression . please request you kindly take an action and provide the service immediatly . its been morethan a month i logged a call but no responce . when you guys want money for warranty extension i got so many calls when service required no body is responsible. when godrej wants money that time no timings no rules when required service they will tell us timings and rules . when money wants they will come at any time night 11:00 pm also but when service required works timings they will tell . this is one way of cheating the customers
service provider name :EXCEL Techno services ( GODREJ smart care )
hyderabad
call no i logged with customer care :call no:594012
service order no:583922
date:11:02
service area:hds/041
warranty :7170
exp dt:30.6.09
contract:o/w
warranty extend date from 30/6/2009 to 29/6/2010 one year
amount :1160/-
I Hope some one will address this expect the service immediate
Thanks and regards
jagadish
[protected]
[protected]@yahoo.com
My GODREJ refrigerator was having problem with comprosser and your service provider "EXCEL TECHNO SERVICES " Hyderabad.Took money for warranty extension for one year and they told they will repiar after 45 days from the date of warranty extension took . I logged a call with customer support on 04/8/2009 till now noboday attended if i call the customer care i came to know call was closed with an update problem resolved . One of your call centre suppervisor SILPA was told the she will try to rectify the problem by coordiantring concern person from EXCEL Techno Services but even after also no responce . when i called to Excel supervisor he was telling he didnt no about this call and he switched off his mobile and telling about the rules and timings . when they took money excel person Akram called even after night 10 clock for warranty extension money and he collected monet at morning 7 o clock . But when i ask for service they are telling they dont have the part and giving headstrong answer . After i logged call i didnt receive any call from customer care or from the service provider but call closed with out any information to me . i love the godrej produts but this incident disappointed and shows how the service pathatic situvation with a bad impression . please request you kindly take an action and provide the service immediatly . its been morethan a month i logged a call but no responce . when you guys want money for warranty extension i got so many calls when service required no body is responsible. when godrej wants money that time no timings no rules when required service they will tell us timings and rules . when money wants they will come at any time night 11:00 pm also but when service required works timings they will tell . this is one way of cheating the customers
service provider name :EXCEL Techno services ( GODREJ smart care )
hyderabad
call no i logged with customer care :call no:594012
service order no:583922
date:11:02
service area:hds/041
warranty :7170
exp dt:30.6.09
contract:o/w
warranty extend date from 30/6/2009 to 29/6/2010 one year
amount :1160/-
I Hope some one will address this expect the service immediate
Thanks and regards
jagadish
[protected]
[protected]@yahoo.com
Dear sir
I purchased a new 210 liters single door refrigerator as on month may 2009, from your local dealer in M/S Bharat Electronic patel marg kotdwara (UTTRAKHAND), Our refrigerator door inner side white rekcine not properly fit. .
Plesae send your rep.& solve my problem
Thanking You
DINESH KUMAR TONK MOB. NO [protected]-
( MANAGER SPARE PARTS)
COMMERCIAL MOTORS ( D.DUN) PVT LTD
BADRI NATH MARG
KOTDWARA 246149
I purchased a new 210 liters single door refrigerator as on month may 2009, from your local dealer in M/S Bharat Electronic patel marg kotdwara (UTTRAKHAND), Our refrigerator door inner side white rekcine not properly fit. .
Plesae send your rep.& solve my problem
Thanking You
DINESH KUMAR TONK MOB. NO [protected]-
( MANAGER SPARE PARTS)
COMMERCIAL MOTORS ( D.DUN) PVT LTD
BADRI NATH MARG
KOTDWARA 246149
Dear Shri Amrish Mawandia
this is to confirm receipt of mail at my end.
I am forwarding copy of this mail to Shri Debashais at Patna for
verifying the facts and conveying proposed action details to you.
regards,
R J Havewala
cc--Shri Debashis M--For action
amrish mawandia wrote:
>
>
>
>[protected] Original message[protected]
> From:amrish mawandia< [protected]@in.com >
> Date: 11 Mar 10 09:34:41
> Subject: refrigerators complans
> To: [protected]@godrej.com
>
> dear sir
>
> my complans refrigerators complans to toll free no complans no-
> 867293 dated- 20th nov 2009 zop model ref date pf purchage 25th
> july 2007
>
> pls sir kindly complans short out
>
> Thanks
>
> Amrish Mawandia
>
> Gulab Ram lane
>
> A.c.road Hotel sadbhawna
>
> Bhagalpur(Bihar)
>
> [protected]
>
this is to confirm receipt of mail at my end.
I am forwarding copy of this mail to Shri Debashais at Patna for
verifying the facts and conveying proposed action details to you.
regards,
R J Havewala
cc--Shri Debashis M--For action
amrish mawandia wrote:
>
>
>
>[protected] Original message[protected]
> From:amrish mawandia< [protected]@in.com >
> Date: 11 Mar 10 09:34:41
> Subject: refrigerators complans
> To: [protected]@godrej.com
>
> dear sir
>
> my complans refrigerators complans to toll free no complans no-
> 867293 dated- 20th nov 2009 zop model ref date pf purchage 25th
> july 2007
>
> pls sir kindly complans short out
>
> Thanks
>
> Amrish Mawandia
>
> Gulab Ram lane
>
> A.c.road Hotel sadbhawna
>
> Bhagalpur(Bihar)
>
> [protected]
>
Some cooling Problem
MY REFRIGERATOR WAS IN OKEY CONDITION EXCEPT ITS ONE PILLER . UR TECHNICIAN TOOK AWAYS MY FRIDGE FOR 15TH DAY AND CHARGED RS 700 FOR IT. HE RETURNED IT IN A VERY BAD CONDITION. COOLING AND COMPRESSOR SYSTEM IS NT WORKING . HE PUT A HORRIBLE COLOUR AT D BOTTOM OF OUR FRIDGE WITHOUT OUR PERMISSION. FREEZER DOOR HAS BROKEN AND NT LOCKED PROPERLY NW. BOTTLE HOLDER IS ALSO MISSIND.. I TRY MANY TIME IN CUSTOMER CARE NO .. BUT GETTING NO RESPONSE . KINDLY TAKE A STRICK ACTION AGAINST DIS BAD SERVICE . AND GIVE ME RELIEF BY SERVE MY FRIDGE AGAIN IN OKEY CONDITION . the technician name is srikant koley from howrah customer care ... conatact me at [protected]
customer care of godrej is useless and they bunch o[censored]nreposible persons with main purpose to loot their customers. i had a very small problem in one piller of my refridgerator, for vich they cost rs1000 ( 250 visiting cost + 750 for it replace ). they took 15 days for replacing it and return in a very bad condition or dead. they replace broken piller but add 4 new ...
1) cooling nd compresor are nt working.
2) put a horrible colour at d bottom of fridge without my permission or information.
3) freezer door had broken and nt lock properly.
4) bottals guard missing
now i called them but getting no response .they are asking rs4000 for repairing it
its a case of fraud and unduly harrasment.
kindly take a properly action again ur technician and responsible persons and its ur co. duty to repair my refridgrator .
my cell no- [protected]
add- 48/1, rose mery lane 4th floor flat no 404 . howrah-711101
west bengal
1) cooling nd compresor are nt working.
2) put a horrible colour at d bottom of fridge without my permission or information.
3) freezer door had broken and nt lock properly.
4) bottals guard missing
now i called them but getting no response .they are asking rs4000 for repairing it
its a case of fraud and unduly harrasment.
kindly take a properly action again ur technician and responsible persons and its ur co. duty to repair my refridgrator .
my cell no- [protected]
add- 48/1, rose mery lane 4th floor flat no 404 . howrah-711101
west bengal
I purchased godrej refrigerator in 2004.In 25th October 2010 the refrigerator compressor got problem.Your Kolkata office charged me 3775 rupees and assured me that they will replace that next day on 26 th October.Still now after taking money your people are not giving any call .Customer support simply giving fake commitment.My service call no: is 357929.Cell no: is :[protected].
Please Help
Mr.Debojyoti
Please Help
Mr.Debojyoti
I have purchased Godrej refrigerator on 2 June 2010, two months back cooler got problem we have informed and gave complained to the service center, its more than two months they have not called or they did not replaced cooler, simply givining falls assurance and commitment. System need to be changed or you will have problem
S.Jacob
[protected]
S.Jacob
[protected]
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