[Resolved] Godrej — Refrigerator catches fire late at night. | |
Hi,this is piyush and I would like to bring it to your notice that the refrigerator model no- GODREJ GFE 27 BD COL B STEEL purchased on[protected] caught fire the last night. It was around 3:00 A.M when my Dad woke up to go to the washroom he saw the refrigerator on fire. Within few seconds there was panic in my entire house and all were trying to bring the situation under control. By the time the main supply could be turned off there was short circuit in my mains. Within few minutes the entire refrigerator was on fire,I have attached few pictures to show you the same.
My entire 14 member family is safe with no injuries by fraction of seconds.Had it been late in spotting the fire there could have been a serious accident in my house late at night when all were sleeping. I want you to look into it seriously. With companies as reputed as yours in this domain such issues shouldn't be expected,so please take it seriously.
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Aug 14, 2020 Complaint marked as Resolved | |
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Dear piyush_chandak,
We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.
For further enquiries contact us at [protected]@godrej.com or call us on:[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.
For further enquiries contact us at [protected]@godrej.com or call us on:[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Godrej Edge bought on 4/Oct/2013 catches fire.
In my house Godrej refrigerator got fire on 2/11/17 afternoon around 3.45 PM as my 3 year son and mother in law was inside bedroom. They woke-up by hearing some blowing sound, fire grew quickly and makes full home fill with black smoke. Within few seconds there was panic in my entire house and ours neighbors came and bring the situation under control. Both my son and mother in law was stand still and become more panic. Our entire village came to our house by sawing the smoke.
On the same same day person from Tamil Nadu electricity board came and checked and conformed no issues with electricity like overload or wiring problem. Even we had stabilizer for this fridge and its working fine.
We have called to toll free number and raised a complaint 2 days later once our house situation come to normal. Person from godrej visited our home 3 times and took poto and also enquired. The manager from godrej visited and mentioned that he will inform this to head office and will revert within a week. But still we didn't received any feedback from them. My son got panic and got fever a
Even after 20 days of incident we didn't get any proper reply from Godrej. Take this as priority and revert us within a day. Or else we planned to file a case in consumer court.
Consumer Name: Sridhar. S
Ph.No.: +[protected]
Fridge Purchase Date: 4/10/2013
Incident date: 2/11/2017
In my house Godrej refrigerator got fire on 2/11/17 afternoon around 3.45 PM as my 3 year son and mother in law was inside bedroom. They woke-up by hearing some blowing sound, fire grew quickly and makes full home fill with black smoke. Within few seconds there was panic in my entire house and ours neighbors came and bring the situation under control. Both my son and mother in law was stand still and become more panic. Our entire village came to our house by sawing the smoke.
On the same same day person from Tamil Nadu electricity board came and checked and conformed no issues with electricity like overload or wiring problem. Even we had stabilizer for this fridge and its working fine.
We have called to toll free number and raised a complaint 2 days later once our house situation come to normal. Person from godrej visited our home 3 times and took poto and also enquired. The manager from godrej visited and mentioned that he will inform this to head office and will revert within a week. But still we didn't received any feedback from them. My son got panic and got fever a
Even after 20 days of incident we didn't get any proper reply from Godrej. Take this as priority and revert us within a day. Or else we planned to file a case in consumer court.
Consumer Name: Sridhar. S
Ph.No.: +[protected]
Fridge Purchase Date: 4/10/2013
Incident date: 2/11/2017
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We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.
Kindly provide the complaint No. & you’re Mobile Number so that we can resolve your issue on priority.
You can get the complaint No. by calling us on our toll free number[protected]
Regards,
Godrej Appliance Team.