Godrej Interio Complaints & Reviews

My new oven's door lock chipped off in january. i called the service centre to replace it. A technician Sonu Bansiwal came and assured us that lock will be replaced in two days. From 7th january and today is 22nd march, whenever i call them they keep on giving me new dates on pretext that the part is not in the stock. When i asked them to return my part, then also they are not paying attention. this is mental harresment.

I have godrej washing machine 7.2 kg semi automatic whose complete warrenty extended for 2 years from 12/12/2012 to 11/12/2014 vide application no.[protected] dated 29/06/2012 by godrej salesman Mr.Jatin(9681). That time they were commited me to give regular service, but from 12/12/2012 to 12/03/2014 neither they give any service nor any technician visit to us. Unfortunately on 12/03/2014 i face some water dranage problem on my machine and given a complain vide my complain no. D[protected] Dated 12/03/2013. Mr Manish from NANAK Service attended this call and he charged me Rs. 138/- because he found a coin from machine. you know better no body put coin intensially in the maachine. If i will pay for this so where my AMC will help me. moreover during 2 years i was not taken a single service from company.Unfortunately in future if Motor will brake down they obviously blame me due to your wrong electricity supply motor was broken down which you will bear.Godrej will not take any responsibility. Even we request to Mr Manish, Techinician to whose visited to attend our call for servicing of this machine, he simple refused for servicing. I can not open any screw from you machine, if some parts will brake/damage then i will not responsible. when technicial ask me to share a security code for closing of this call no.D[protected] i was not share with him and told him i will give a complain regarding this. still my complain should open. but yesterday i got a sms, i.e you complain has closed. without me/ my satisfaction how this complain was closed by them. This is very serious matter for me. Please consider this hope will get back proper response from them. rgds Suresh Behera M-[protected]

I have got a brand new modular kitchen from Godrej Interio, Pune from Karve road in November and I am still waiting for a damaged cabinet door to be replaced. I have contacted Mr. Rajesh Davare the sales engineer who had taken the order for me. A soon the door was fitted Iemailed Mr Davare and he promised me that within 15 days he will fix the issue. I had sent the email on Thu, 12 Dec 2013, 16:05. Afterwords also I called Mr Davare at least 5 times. The door is still not changed.

Sir, I bought a sofa of your very known company and was shocked to experience the quality a GODREJ product .. from the first year since i got your sofa .. problems started arousing .. Spring broke .. leather literally cracked etc. sir in one year I have several times complaint about my SOFA .. but as far as services are concerned they are as your SOFA quality .. just one word AWFUL ..Dealer has always said tht he will send a guy to get the htings right but till now there is no response ..I got your sofa from ROYAL FURNITURE (ekta dwar, moradabad, UP) now it has been 6 months since i have complained .. and there is no response of my complaint .. I have suggested and will suggest to all my relatives never to buy a GODREJ product .. I am still shocked that GODREJ INTERIO make such quality products .. and if you really make .. you should stop your COMPANY .. do not cheat other people as you have cheated me on account of the company name .. SANJAY ([protected])

pillow holder of queen bed has been broken bed can not be used complaint lodged vide no.k[protected] on 05 02 2014 no action has been taken so far contacted Mr. Supriojyoti Rana Depot. manager for redressal of complaint he expressed his inablity for rectification of fault due to non availability of spares over ph. no.[protected] bed not in use immediate replacement of bed is requested.a company like godrej interio should not treat their customer in this way. the company should not market this type of product to harass customers.Immediate redressal is solicited

I had recently repaired my freidge in the month of nov 2013 paying a one yr warranty and again today tht is feb 2014 its not working, all the important producrts from milk, vegetables, cooked food, dahi, cheese, butter, bread and many more items have gone waste and i had to throw it now will the company riemburse me i wnt a strict action to be taken on godrej or else i will give this in the local mediad and press, as i have to waste my day and time on this faulty service like godrej, , who s goiing to help me is this wht i have paid for how the timer goes off within 3 months wht s the type of product a company like godrej comes out with, its shame on godrej, ,
Regards

I have godrej rafrigerators am bought on[protected] .Now this is not working am also complaint on customer cell they are not given complaint no. And not to attend & solving my complaint i want to solucation as soon as possible address-e 3/39 mukand vihar karawal nagar delhi-110094 name - abhishake singh s/o rakesh mob-no-[protected]. I want to solve my complaint as soon as possible .

Sir, I am a Godrej customer since 1998.My opinion is Godrej Furniture is very valuable in my life till Oct 2013. Unfortunately My opinion is changed. Because I have been purchased a GodreJ D Neo Apple Dining Table on 25 Oct 2013 from VALIYAVEETTIL Furnishers Vide their bill No VFB748/13-14 Dt 25 Oct 2013.After One day I found a hairline crack.I informed the said matter to dealer.They replace the table. After the replacement the same hairline crack I found within 4 days. I informed the dealer, they sent Your rep for the Verification . He found the hair line crack . As per his Information to the dealer agreed to replace the same item.But I am not satisfied, with your same Dining table, Because I cared my table like as a Mother care her baby . Therefore I request you to please take necessary action please.

I had purchased a godrej door lock bearing product code no 8107 four month back. I contacted the company call centre through no[protected] for installation of the above lock and the concerned company person given me a reference no 233222 and told me that their company personnel will visit me within 48 hours, but unfortunately no one responded my request ie attended me. Again I have contacted on 27.01.2014 for installation of the said lock and given me a ref no 387840 and told me that within 48 hours their company person will execute my request. This time also till now no one has contacted me for the same. I feel this is breach of promise to its esteemed customers. Therefore, I request you kindly to look in to the matter and arrange to install the above lock at an early date.

I booked a Godrej Minor locker (order number 28704 dated 30.12.2013) from Godrej Interio brand shop at Bhubaneswar under title "Freezeco PVT LTD by making full payment in advance. I was assured delivery of the material im maximum 2 weeks time.Despite repeated reminders I am yet to receive my material. There is no definite answer from the shop too regarding the exact reason of the delay. The shop also does not bother to call & give a feedback. All the calls & follow ups have been from my side. I want a definite date of delivery & the exact reason of the delay.

Sir, An order was placed on 25.09.2013, order no 237379. It was a package of Cupboard (with utility drawer), Queen Size Bed (with mattress and pillow) and Dressing Table (with sitting tool). The above item were deliverd at Dhakuria residence - Meheli Apartment, 1st Floor, Nazir Bagan Road, Kolkata 78 on 03.11.2013. However the utility drawer was missing! The technicians who came for installation were a. unaware of the utility drawer - though full payment was done. b. Also the cupboard was mis-fitted. The alignment was improper because out of the 4 adjusting screws at the bottom of the cupboard - one of them was non-functional. c. As the alignemtnt was not correct, the lock of the cupboard was not opertaing smoothly enough. d. Above all these, the left door had a big scratch on the rear end. Though we pointed out these problems to the technician who was present, he was not convinced. Instead he said that assembled items may have some defects in them! We therefore launched a complaint to Godrej Interio for the first problem, that is the missing drawer. After numerous calls and follow ups, the drawer was delivered to the residential address after 2 weeks time. However we were not assured when the drawer would be fitted. Again after complaint/escalation, the technician fibnally came to our house to fit the utility drawer - 4th Jan 2014 - ie. 2 months post the initial delivery. This technician could not complete the fitting of the utitlyy drawer as the cupboard was not aligned due to the non-functional screws. Today the drawer is attached to the cupboard - but very oddly - wherein there is a gap of 1 inch between the drawer upper edge and the cupboard basement - which leaves the drawer open from top! THE EXPERIENCE HAS BEEN VERY AWFUL AND FRUSTRATING FROM SUCH A REPUTED ORGANISATION GODREJ! May I therefore request you: a. Send a technician ASAP to get the cupboard set up checked! b. Change the cupboard and provide a fresh cupboard alongwith utility drawer. Cup;board No: SLINE 2 DR BODY LKR MTL.B - STSLB2LK097 Looking ahead for a speedy response. Thanks, Priyanka Bandyopadhyay

Hi,

I, m writing this mail with great regret .On 4th December, 2013 we purchased one Godrej Storewell wardrobe & one godrej orthomatic mattress from your local dealer Rajib

enterprise.We chose your brand over others as we were confident about your product & after sales service .Soon it became nightmare .First of all the wardrobe we received

is got manufacturing defect .There is a gap between the both doors .PFA the pics FYR .I must say the people deployed to support your post sales issues are really callous

& unskilled they are not at all adhere to the standard of your brand .PLEASE TAKE THE CALL SERIOUSLY as it your brand value tarnishing end of the day .On 4th

December after delivery when your support staff fitted the glass in my wardrobe did in wrong alignment .That time we have not noticed about the other defect .Its a huge

embarrassment for my in laws as it is a marriage gift unfortunately they chose "BRAND GODREJ " .My question is how a product like this can passed your quality check

process !!! Next 8-9 days we were busy in marriage .Now when we observe it we inform Rajib Enterprise & after 2-3 follow up calls finally he send a guy on 20th December

who did nothing but spoiled my stuff to further extent .He hammered the wardrobe so badly that in some places it lost its sheen & color but unable to fix it up .Please find

the attached pics FYR .

Treat this mail as an eye opener & do the needful ASAP .

Looking forward to your soonest reply .

Thanking you in anticipation.

Unfeigned regards,
*Pritam Dutta.*
# [protected]

we have purchased fully automatic washing machine & it is under breakdown after 7 months we have logged complaint, it has been told by godrej service team spares are not available it will take time now already 6 months passed but complaint was not attended, service manager were told us machine will be replace with new they replaced our latch but after 15 days again it is under repaire, nobody commit us when problem will be solved. kindly let us know status we have all complaint numbers with us.

I purchased the above bed from your sector 30/a vashi shop on 15/11/13, Orderno. 156925, challan no. 940693, customer code 93SRBB, Salesman code 11947. The bed was delivered and assembled on 16/11/13 by Mr Afsher mechanic, While assembling it was noticed that the left side drawer head board was damaged and was not fitting properly, complaint was lodged, somebody from Godrej visited to see and take photo but nothing further has been done so far despite my several visit to your showroom, follow up with the salesman Mr Prateek. I am very much disappointed with the service of your service. I therefore request you to correct the defect immediately else I will be forced to proceed for further course of action. Regards, N K Misra, DGM, T503, T Tower, SBI Colony, sector 13, Nerul, Navi Mumbai 400706

Your company people come, check the piece, do not repair and just go back. The complaint stands closed by your customer care center. This has happened with me twice. The complaint nos are as under: J[protected], CSN is 809 dated 24.07.2013 and J[protected], CSN 678 dated 27.11.2013. In both the cases the complaint stands satisfied without even doing any repairs to the product and no satisfaction code being passed on to the technician. In first case the satisfaction SMS received on 10.08.2013 and in Second matter on 09.12.2013. However, the complaint was for repair of sofa cum bed which is still lying in the same condition as before and deteriorated in need of repairs. This is the last customer complaint. For the next, we meet in the consumer forum.

Sir I have placed an order for one urban sofa set on 24.10.2013 by paying an advance of rs.5000 vide receipt no 08419 at ur branch off at r.s.puram, Coimbatore phone[protected]/744 I was promised delivery within 15 days but after a delay of more than one month I was informed about the arrival of the sofa for which I have pd the full value of the agreed price rs.59870 on 17.12, 2013 I was informed by ur office staff mr Rajesh and arunkumar that the product will be delivered home the next day Subsequently it was delivered today at my home by delivery personnel When I contacted the birch off they said the assembling technician will follow The delivery van The technician mr Michael raj on seeing the sofa informed me that he has not assembled this sofa not even once He started working on the assembling but he struggled for nearly three hours still he could not complete the task He tried contacting the service manager mr kesavan for help but he said he could help him out only tomorrow Why the customer after waited for more than one half months should be punished like this after paying a heavy amt Still. Not getting the satisfaction of purchasing this product and punished like this? I req ur office higher ups to look into this I matter very seriously to train the personnelSir properly before committing for sales of the product My contact no mrs geetha[protected] Pl respond to my complaint

TO WHOM IT MAY CONCERN: THIS IS FURTHER TO MY ORDER PLACED WITH GODREJ INTERIO – V GREEN FURNITURE DEALER GACHIBOWLI HYDERABAD 500034. ORDER NO – 302862 DATED DEC 05, 2013 . WE HAD PLACED AN ORDER FOR A SET OF 2 BED SIDE TABLE IN SOLID WOOD MODEL NO – WINDSOR SIDE TABLE WITH THE ABOVE GODREJ DEALER. WE RECEIVED THE CONSIGNMENT WITH WAS PEST TERMIATE EFFECTED AND FURTHER TO IT THE DELIVERY BOYS DID NOT TAKE IT BACK TO SHOWROOM BECAUSE NOW WE WERE SUPPOSE TO COORDINATE WITH CUSTOMER CARE DEPT AND CALL CENTER. STLL AFTER 2 DAYS NOBODY HAS COME TO COLLECT THE TABLE BOXES NEITHER THE SHOWROOM REPRESENTATIVES NOR THE TECHNICIANS FROM GODREJ INTERIOR . OUR MORE CONCERNS ARE IF THE PEST TERMITES GETS IN TO OUR HOME WOODEN FURNITURE THEN WHO WILL BE RESPONSIBLE . ALL WE EXPECT IS SOME ACTION FROM THE BRAND COMPANY REPRESENTATIVES WHOM WE TRUSTED AND LOST OUR FAITH.

Dear Sir/Madam, This is with reference to order no: 141186 dtd:21.11.13 in ESSEN Godrej Franchise, Greams Road, Chennai, Self had booked a king size bed & dressing table with stool. The material had been delivered on 05.12.13. But, the delivered material seems to be damaged & it was informed over phone to the concerned. Proper action is not taken yet & We couldn’t receive any positive response from them. Request to...

Godrej Modular Kitchen Booking in the name of: Nisha Bhargava Dealer: Rajasthan Central stores private ltd, Jaipur Booking date: 24th Nov 2011 Promised delivery date: 24th Jan 2012 Actual delivery date: 21st Feb 2012 Fixation dates: Began from 28th Feb major fixes were made in two days but various small fixes were done in the following 15 days but not to our satisfaction. Delivery of goods was not appropriate – glass doors were missing which were delivered on 18th April 2012 with one of the glass broken. Glass on the doors were stuck using double edged tape which fell down after two months due to excessive heat (I find it difficult to digest how tape can be used in a kitchen to fix glasses in a place like Jaipur where temperature reaches 40° during summers). Fixes were not satisfactory so then began complain and repair session. We would call number of times to which we would get replies like no staff, person in charge not there, we will send somebody but no one would turn up. Then they would send somebody after repeated calls who would not be skilled enough to attend complains. Every time we called we found different person in charge attending our call who would try to blame the previous person in charge and shed the responsibility. Then after repeated complains an engineer was called from Delhi who supervised our kitchen and told us that these faults are not repairable and some kind of patchwork was done to hide these faults. Faults like: •Gaps between doors •Colour pattern according to the given design was in appropriate •Fridge top was displaced due to inappropriate measurement taken Details with image Image 1a: Both the white selves are supposed to open in opposite direction according to the design, but they are fixed in such a way that they open in the same direction and one of the doors has been inverted due to incorrect fixation. Image 1b: Glass of the door came off and dropped breaking into pieces as it was stuck to the door. Also, place is left for electric chimney which we never asked for, as we don’t plan to fix one. Even if we plan to fix one more modifications will be required for which there is no provision. Image 2a and b: Due to wrong measurement taken by the technician fridge top is displaced and has ruined the entire design and outlook of our kitchen. Image 3: Colour scheme used is inappropriate as in place of white orange is used and in place of orange white is used which is spoiling all the appearance of the kitchen Image 4: There is gap between doors Image 5: Movement of the drawer is not smooth and there is a joint in the door. Image 6: Dustbin is wrongly placed Image 7: Due to inappropriate fixes done we were unable to open the door below wash basin. To rectify white patch and smaller door was fixed. Door is now opening but appearance is ruined due white patch and uneven door sizes.

We have purchased various furniture from your store at Amboli naka, Anheri west on 15.11.2013.As per the bill, we were to receive all the goods in 20 days. Initially there was no correspondence from the unit. However, when we got restless and called, we got delivery of one order"Four door cupboard" . The engineer however came to fit it after 3 working days stating that there had been no information to him. While doing so, he reported defect in the locker, As a result, the one order that had come was also not complete. With regards to my other goods, when I called the store on 4.12.2013(being the 19th day since our purchase), I was informed that the goods are unavailable even in the production unit. Hence I would be able to receive everything only after 10 more days. Now I would like to bring forward the following facts: Sales oder no : 588718 dated 15/11/13 Cust No: [protected] Total amount paid : Rs. 100000.00(approx) Delivery date promised : 5.12.2013 As a customer I need to get my goods as per the time schedule given . If not I m entitled to receive the interest on the credit given to your company, which u r enjoying for the EXTRA DAYS till the time my order is not delivered to me in FULL. Technically, nothing except the pillows (which also came on the 18th day of my purchase) has been yet delivered to me. waiting for your early response Ranjita Sinha/Shailesh Sinha