Godrej Interio Complaints & Reviews

sir i purchased a washing machine in Mar 2009.in 29th July 2012 i lodged a complain in godrej customer care my complain no is [protected].but today 12the Aug no solution atall.several times i contac.but no respond from them every time they are telling spare parts is outof stock.so sir plz help me to shortout my problem.My address is-Sibasish nanda.plot no-1088.mahanadi vihar college square cuttack odisha 753004.ph no-[protected].email id-nanda.[protected]@mail.com

The new damaged double door fridge purchased from Chopro Electronics (Barmer) not replaced in spite of repeated remainders. Complain no: J[protected] and CSN 688 on 2/8/12.

Mwo S.S.Shukla
Contact No: [protected]

Godrej TV purchased on 3 years back now it had the problem with not starting so i compliant the same to Godrej customer care as on 22.06.2012 but still i did not get the service person to repair my TV for this regarding i was called and informed to customer care frequently they are saying ok sir we will send service technician but still not sent. Please help on this me

We bought Godrej sofa(D Alphina 3+1+1) from Godrej interio in banaswadi, Bangalore in October 2009. Just after the completion of warranty period(1 year), the sofa had defects - the 3 seater sofa near the stitches is coming off, cloth under the sofa is gone and we could not get the repair done, they had informed the charges to be Rs.7368 then. Just for inspecting the sofa and giving the estimate, they charged Rs.600. We thought why to spend so much money in 1 year and left it like that. Now the condition of the sofa has completely worn off. The cloth under the sofa(this is never impacted by the usage, how will it get worn off??!!!!!) has totally come off, it looks like quality of material used for the sofa was very very bad.

Now for fixing all these together, we asked for 1 more quotation by paying Rs.600 again and they have informed us the new quotation as Rs.10,284. And that too the warranty for this is 1 year only from the date of repair. Even after spending this Rs.10,284 we are not sure how long the sofa will be fine.


Why do we need to pay pay around Rs.10,000 every year, for a Rs.35,000 worth sofa?

Even unbranded sofas last for atleast 4-5 years without any issues.


We are really surprised by the quality delivered by a company like godrej. After so much of checking we went with godrej sofa just with the belief that quality will be fine because of the brand godrej.


Godrej Interio sent a person to inspect the sofa and the person who came for inspection also felt that quality of material was not that good, he collected the material sample to be sent for inspection. But after 2/3 weeks, they called and said there is no problem with the quality of sofa and are very stubborn about that, which came as a surprise to us. They are not ready to disclose the test report even if we requested for the it.


This is causing lot of mental stress for us. The sofa is spoiling the look of the house, while all other furniture in the house is looking in good condition.


Please help me to resolve the issue.

Regards,
Rathi.
ph.no - [protected]

i will purchase refigerator godrej double door from ashok & company korba in the year of 2008 name of mohan lal agrawal kosabadi 239 near nirmala school korba mobile no. [protected], [protected]

problems in fridge 1. not cooling properly
2. doors of frige was full rusted


company given 10 years warrenty on any rust i will complain many times in company but no response given today my refrigerator is waste

I have purchased one Godrej Interio Slimline 3 door wardrobe in the year 2009. Being into a transferable job we need to change places in every 6 months. Everytime to dis-mental and assemble my wardrobe i face problem. whenever i call up in the call centre they take atleast half an hour to come online and listen to the problem. After listening they only apologies for the inconvenience cost to me and shut the call with a complain no. thats it. again after 2-3 days i have to bark the same problem again and again. i am sick and tired of it. i dont know how to go to their grievance address cell so i am writing my complain on consumer complain cell. hope my issue will not go unheard.

Cockroach Infested Refrigerator. i found so many cockroach in side the fridge.I found hundreds of what I think are Cockroach eggs.i am very afraid of that. what can i do ? newly bayed fridge.

i complained washing machine leakage and working problem to godrej consumer care on[protected] and complaint call no; is [protected] , compliant was not done but complaint was suo-moto closed. again i complained the same on[protected] call no;is [protected]. still not proper attend and rectify the above complaint

dear sir
i purchased godrej washing machine from your dealer DIGI WORD at ratanada area on 28/02/2012 product no GWS7002PPC 7 KG after some time water comes out from washer as washer was cracked inside than we
lodge complaint no j[protected] and than again no j[protected] than technician came and say that now this
part is not available and when it came we will replace it but after 15 day i again lodge complain j[protected] than
call came from GULAB SMARTCARE JODHPUR that you bring machine at out service centre than i say that
you came and bring this machine at your service centre as i am working outside and nobody is there who bring
this machine than he talking very rudely and say why you purchase godrej washing machine sir is this way of
talking and what we have done wrong to purchase godrej product if this machine is not repaired within seven day
than i have no option to go consumer court

Dear sir,
I am the owner of a godrej fridge which i bought in 2006, december. As you must be aware of, the compressors that your company supplies come with a 5 year warranty. The compressor of the product in question breathed its last, a comfortable 5 years and 6 months from its purchase date. I,therefore , registered a complaint ,on the 2nd of july, at your toll free number [protected], the complaint ID being X[protected]. i was assured that somebody would contact me within 24 hours. This , however , didnt happen. when i called again, my calll was abruptly and rudely disconnected by your consumer service expert. My second call wsa routed to a courteous lady who helped me out and a technician reached my place in about 2 hours. he couldn't solve the problem as he hadn't brought with himself a spare compressor. Anyways, day after that, another guy shows up, replaced the compressor and took away the requisite 5700 bucks.. no problems till here. But today, after a mere fortnight, the fridge's cooling is gone again, the symptoms being exactly like the last time. Is this the type of consumer service one should expect from a company like yours?? When i decided to go for your product, it wasn't because you guys were offering some discount or anything like that. I chose Godrej because i was under the impression that you people offer good after sales service. but if this is the type of service you re offering, i see no sense in further going for your products ever again, or even recommending them. Your customer care representatives dont have the sense of politely responding to queries, your customer care centers don't have stock of spare parts, and if they do, they supply us with junk that only compounds the problem.. i have paid Rs. 5700 to end without a working fridge!! Do you guys seriously think that we customers are a fool or baffoon?? if this matter is not sorted out, i am afraid i would have to consider Legal options. Awaiting your reply,
With regards,
Karuna Roy
Asso. Prof.
SGGS college,
Patna
ph no- +91-[protected],[protected]

i am using my godrej refrigerator from past 15 yrs.... in october 2010 i got problem with cooling so i lodged complaint with godrej and technician has came and said compressor problem and have to change, as per i changed it spending nearly 5000.. again nw same problem arised when i contacted company they saying we give one yr warranty only... i truely beleived company product. hw it happens when compressor s working for 13 yrs and the other just 1 .5 yrs.... i want to take this issue to concern company man... i lodged my complaint through this mobile num [protected]..

Dear Sir,
we Baught a Semi Automatic washing machine of Godrej From ( Shri Mangla Electronics B2/80 Janak Puri ND-58 ) Model no 7202, 7.2 kg that machine from the time we baught its not working properly, after one or two month it just stop working and machine still in guarantee period.Even we are giving call to the godrej helpline no the guy is always coming after one or two days he is always repairing it ( its already happen five or six time from the time we baught ) but we did`t get the proper solution for the same pls reslove our problem Asap.
Name-Rahul
M-[protected]

dear Sir /Madam,

we purchased a Semi automatic washing machine model (4GG217,GWS7002 PPC TWIN TUBE) from SHAH'S ELECTRONICS on 1-3-2012 bearing a invoice number (SEHDC-141).

From date of purchase we are having a lot of problems as the clothes get struck in the wheel and we have to drain the water Every time to run and it consumes lot of time for this process ,due to which we have lodged a complaint (522075) with client support and the technician keeps on telling that they do not have the parts to replaced as it is out of stock it has been 2 months we are having this difficulties,when we approched the showroom where we purchased and they redirect us to contact GODREJ,

please find us a resolution for our problem and can contact us on[protected] for any queries.

We have purchased 4 Godrej locker few months ago and we told them to come after fixing our new doors, after that we called them several time through consumer services but still there is no responsibilities, whether they are coming to fix or otherwise we can engage other person...

Let us kmpw

C. Purushothamararaj
Chennai-

dear,
we compaint about our refrigerators gas on 26-06-12 have paid amout 1340/ for reparing you promised to came on 27-06-12 but there is not support from your side till knw we request i have a godhrej refrigerator.and i had some problem with refrigerator so i have called your service center in godhra named super servicesyou to take same action asa soon as possible...............i had informed your service person immediately about that problem but your service person has told me that it will start working correctly within 2 days and also given me promise to chang the same if the problem remains.but even after 8 days it is not working properly so i have called the service center they have told me that within 3 days will solve that problem but even after one week thay have not visited so today i have called him but i have not got any type of responce from his side and he was behaving very roudly to me.and was also talking with me with very rough language and i am very dissappointedthe name and address of the service center from which i have taken the service is:-
arvind ....[protected]
nd the maneger name is naresh nd the no is [protected]
the custmare care ...she was behaving very roudly to me ..thy no is[protected]

with your service.and i hope taht the godrej will take care of my complaint.
please contact to lekh raj no.is [protected] .my complaint no is 439231

my ac is keep shutting down.......what should i do now?

and temp. remains 35 very hot

Sometimes 30 but still warm

Dear sir,

We have recently purchase a new Godrej split air conditioner 1.5 ton on E.M.I., after one month of purchase there is no cooling on A.C we have complaint so may times to Godrej Service centre their people visit and repair but after 2hours problem remain same,we called again to them but no response.Then we called godrej customer centre but they are not giving any response we have called several times,then we ask our dealer to check our A.C but they are giving us service centre number, we are facing this problem for 2 months but our problems remain same. Please help us sir.

Shweta

[protected]

Dear Sir

we have a Godrej 1.5ton ac in our office there is some problem with the cooling .the com pressure is tripped automatically in every 5 to 10 minutes . please give the perfect help ASAP.
Its almost 2 months gone but no technician is visit our site & when we call at your customer care the executive tell that the call has already closed we are shocked how ??????????????? so once again we are requesting to for a early response please do the needful.



Regards

Extremely Unsatisfactory Service By Godrej Service Center Kota, Rajasthan

Hi
My Refrigerator was not working so I registered a complaint on 20 June 2012 in the Authorised Godrej Service Center Kota. The Next day after around 5-6 continous calls to the service center a technician visited us and said some components are to be replaced so keep the fridge off I will come the next day. No one came the next day. I called the service center 5-7 times again. The receptionist kept saying the technician will come but no one came. The technician and the receptionist dont know the way to talk to the customers properly Please train your staff before you authorise any service center Okay . So on 22 No one came to solve the problem. Finally after 5-7 calls again , on 23rd june, a technician visited and replaced some components of Rs 890.I paid the component cost plus service charge of Rs 350. Now the fridge is still not working its been 30 June. I have called the technician a lot of times, i have called the service center a lot. They Keep Saying It will be done today. 2 days back a technician came and said some more components are to be replaced. I guess They dont know how to fix the problem , they are replacing everything without checking whether the part is correct or not. So its been over 10 days today and my complaint is still not fixed. This is the worst kind of serivce I have ever come across.
Daily there is a 3 litre consumption in my house. All the milk , flour , vegetables are spoiling since 20 june which amounts to a lot. And in this scorching summer of 45 degree celcius I am unable to have chilled water from my Great Great GODREJ EON Fridge.

Details of my fridge and Complaint
Frigde - Godrey Eon
Service call no. J[protected].

Please take strict action against your Service Center Here in Kota , Rajasthan.

Sir,
I have complaint to the godrej custumer care regarding my AC which is not working on 22nd june,2012. My complaint no, is [protected].
I have also complaint to senior incharge Mr.Shah Alam & area incharge Mr.Nitin but no action has been taken yet. Now, even the are not picking my phone. There are only days left in my service warrant & they are passing time to avoid warranty.
I have also contact service centre in madhu Vihar where my AC was taken for repair & charged 2000Rs for gas refilled. Now they are saying no warranty left but there are still some days left in my warranty.
Please take some action so that I can get rid of this problem as soon as possible.
Thank You

M.ALAM
Mobile-[protected]