[Resolved] Godrej Smart Care — AMC contract for 3 years - poor services | |||
AMC contract no: [protected] purchase on: 3/06/2008 AMC contract expiry on 04/06/2011. So far 2 servicing done recently godrej Technion promise to come but failed. in 2008 rs.2074/- was collected on 13/05/2007. this again the terms of service .The matter will be referred to Consumer Court. My address: Antony George, 24/8 R L Flats, B block, 2nd floor,Jayalakshmipuram 1st street, Nungambakkam, chennai 60034(mobile no. [protected]) Early action is requested. A. George Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I have one Godrej Edge refrigerator. I have made a service contract for 2 years w.e.f 22.10.2010. According to the terms of the said AMC, mandatory service to be done quarterly. But I am sorry to say that quarterly mandatory services( 1 Wet+3 Dry ) are not done regularly. I reported a fault which was booked vide [protected] on 30.04.2012 and the service centre personnel promised me that the fault will be attended on the very next day before 2 p.m positively. Today after 2.30 p.m when one service personnel( Mr. Siladitya ) was contacted over phone ( [protected]), I was told that my complaint will be attended tomorrow evening. I am helpless and invariably of the impression of being cheated by one of the repured company of this country.
Dear Antony George,
Your complaint has been closed as on March
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Your complaint has been closed as on March
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Hi, I am suhas and I had a very strange experience of fake service call. I received a service request with this id P[protected], upon contacted service person told me that this is regular service call which he will attend but i find he was just saying, after that i received a sms saying that service is completed. I have had this experience previously also as these AMC people just register the call to show that they have done it without actually doing nothing, when contacted service center they gave me a number of manager he was hesitating to help on the issue and told me he will call after half an hour but never called and never picked the phone, will Godrej look in this matter? Thanks
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+91 22 6796 5959
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Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
Every time your engineers are changed, giving different openion for the brakedown washing machine. They come with different parts and change those parts with old one which is working properly, carry old parts with them and ask for charges cash payment. Today at 1.30 p.m. your service person Mr. Lalman came to our house without information to us when we were in our offices. Not repaired the machine, which was repaired on 16.06.11 and 18.06.11 by Mr. Sanjay Prasad, who replaced V Belt and drain pipe charging Rs. 300/= and again the machine was not working since 20.06.11. Again today Mr. Jaysing came to our house at 9.00 p.m. with Motor and pulley and replaced in the machine. We were not informed about the defects of machine and pulley. He also asked us to pay Rs. 350/= which we did not pay to him and we asked him to report to service station. Accordingly we wrote our remarks on the service card which he carried. He has taken our old motor and pulley with him.
We are told by Mr. Sanjay Prasad that the trolley is not OK, hence we removed the same and kept the machine on floor, but your Mr. Jaysing told us, because of non availability of trolley your machine is not working.
Please guide us for your proper service available to us. Since we are office going family we requested service station to send service persons in the evening when we return from offices.
Your service is non satisfactory.
Regards
Tavsalkar
[protected]@yahoo.co.in