Godrej Appliances Complaints & Reviews

MY name is DEEPAK VISHWAS MOHITE Ihad purchased Godrej fully automatic machine on 5/08/2012 from Kalyan Vijaysells Maharashtra with 2 yrs warranty but from the beginning machine was givingproblem due to major defect in product. Idid so many calls/compliants many times technician came and return back withoutsolving the problem & after long struggle company de sided togive me my refund money excluding vat tax Iagreed on that and company taken machine from my house and I was waiting forthe cheque but this timecompany play new policy against me that they purposefully given me wrong namecheque, my name is DEEPAK VISHWAS MOHITE they put my name DEEPAK VILAS MOHITE on cheque and refuse to give me correct cheque they told me in Invoice the name is like this that's why we made this and we unableto give new cheque but my question is this who makes Godrej invoice is thismade by customer or company I send my machinesale/purchaser copy, customer cash memo receipt, my id proof all are having my correct name on it and nowthey are not answering my calls, smart care only gives new compliant numberwithout solving the problems I send hard copy of all the mails with companyside reply to company address by post RD………. so is this companies new business policy to cheat the customer in thisway by sailing faulty product without refunding money ! Is company CEO also adopting this type o[censored]nnaturalbusiness polices thorough his staffs who is related to this/in this case?

Hello sir I purchased the GODREJ refrigerator in Chennai ( 26.06.2009 ). I face lot of problems, From purchased date to still now. Mainly I realize, the more Noise and ice forming from your refrigerator. Same problem occurs day by day. I had to complained more times to customer care. But there is NO RESPONSE. 3 years Before your executive came and check something, collect rs.800 from my side 15 days before the refrigerator is shutdown. .ITS UNUSUABLE. The same day I complained to customer care but they take my complaint after 5 days. I think your customer care is very busy to attend the complaints. Some executive came and tell, that is gas leakage problem, compressor problem .etc… They said compressor failed. Already they charged rs.250. again they want rs.5000. Now my fridge position is fully ‘DISMANDLING’ My mother is diabetes patient and she need to carry some medicine in fridge for cooling condition and my 3 months child has to be need carry some medicine and foods etc. Already I informed those problems to your CUSTOMER CARE lot of time but there is no response. The complaint number 1) C [protected] The complaint number 2) C[protected] Customer care give the number of your manager and executive and Personally I call to them. First time they attend the call and said ‘ I take action very soon ‘ like this….after there is no response from your side. ( particularly they are not attend my call ) Last 15 days I realize that I am mentally disturbed Last 8 years I am changing 2 GODREJ fridge. IS THIS YOUR CUSTOMER RELATIONSHIP?????? IS THIS YOUR QUALITY??? Are you looking only for MONEY?? Are You don’t want customer satisfaction ??? You know very well, In market we have new fridge available Rs.6000. I want to RESPONSIBLE REASON from your side. Otherwise I am going to CONSUMER COURT, there is no way. Best regards Rajasekar [protected]

I am Srinivasan, my mobile number is [protected]. I bought a RT EON 260 Godrej frost free fridge on[protected] from Viveks, north usman road, T nagar. Bill no is [protected]. It was working fine till 8 months, in the month of August, we noticed some change in the cooling, in the next couple of days, it completely stopped cooling. I made a first complaint on 13th August, call no is C[protected]. A technician called balaraman came and examined and said, the gas needs to be filled. Then another technician called Ganesh came and he filled the gas. It was working fine for 2 weeks, again i faced the same problem. I made second complaint on 8th September, call no is C[protected]. Again they re-filled the gas. it worked only for a week. On 18th September i made 3rd complaint, call no is C[protected], again balaraman technician came and he said some block was there and tomorrow they will fix it. Next Ganesh came, he said condenser has a problem and the company will call back. When i called the service company today ( [protected] ), he says that, he expected i will call him because condenser does not comes under warranty and it can be fixed only on Monday. I spent 21K to buy this Fridge, and now for the past 2 months, I am struggling with this Fridge, the technicians who attends the complaint are not technically stronger to identify the correct problem, and each time i had to wait at least a week to get is solved. After spending so much money, why should i be bothered with all these issues ? I am really frustrated and fed off with the godrej Fridge and the service provided. This is irritating me too much. I need a replacement, I hope at least i will get a proper response.

Dear Sir/Madam I have purched Godrej refrigrator on 30/08/2014, Your Staff Mr.Ramesh (Contact No.[protected]) promised to give the gift worth Rs.1000/- but I did not get sofar, I was mentioned the Tax invoice cum challan also. Regarding this I have many time contact your personnel but he did not given proper answer . I have exchanged old refrigrator In the application form the old refrigrator cost mentioned Rs.4, 220/- but Tax invoice cum challan mentioned Rs.800/- which one is correct. More over he said the new refrigrator contains tuffend glass door but no such a door available, regarding this I asked your Person (Mr.Ramesh) he is not answer properly. Please look into the matter and clarify the same. Godrej Item description in the Tax invoice cum challan 2LZBCL RTEON240 P 2.3 CARBON In application form : RTCON 240 P2.3 2 LZB. Regards R.Sudhakar

I ashok kumar kasera bought a godrej fridge on 05/09/2011 model description gfe25ac candy red..From jeevandeep building, exibition road, patna..I took an extra warranty service which was covered from 11/01/2014-10/01/2015.Contract no-e[protected].. Amount paid by me rs 1779/-.My fridge has stopped condensing ice...I called up service centre several times but they did not response for service .. I complined on 27/3/14, 21/4/14 25/4/14, so please quiery upon my report and solve the solution as soon as possible..Or in other case i may go to consuner forum in patna..
Ashok kumar kasera
[protected]

Dear sir, Myself A.Prathap, I have registered complaint for over heat produced at both the sides of refrigerator and the call (C[protected]) is attended by Mr. Naresh ([protected]), he stated that due to fluid blockage inside the panel heat is produced more, Gas leaked, and also limit switch automatic On / Off is not working are the problems he informed me orally. So he asked for Rs. 2660/-, he will be changing limit switch, Filling Gas and cleaning of fluid blockage and this will cover for one year of free warranty. We have paid the same. He changed only limit switch and stated that remaining work will be done after two weeks once I need to registered a complaint. I called after two weeks [protected] and I received a call (C[protected]) from Mr. Laxman ([protected]), he said heat produced is normal and it happens for all refrigerator and need not to worry. How Mr. Naresh charged Rs.2660 + 375 for not having any problem with the refrigerator (Gas leak and Fluid block) by giving the false information ? We have wasted our time and money. We are using repeated Godrej products for more than 25 years and this never happened. (for your information) Finally we are highly disaapointed with your service and loss of money. kindly take immediate necessary action for such kind of services by your Technician team. Regards, A.Prathap

I bought Godrej EON washing machine on 10th August'14 from Vijay Sales Indrapuram after confirming about the after sales service is good. But no one turned up for Demo service even after committed 24 hours norm.

I got a call twice from Godrej service center but both the time it was for the request to change the time. Last call I received your was from the phone no [protected] and this gentleman told me to do pour usual work and not to wait for the engineer, when I asked him to confirm one time. He confirmed me that the demo guy engineer will come at 7 PM and if he was not able to make it then this will be done the next day. Now PL advice, shall I stop going to my work and keep waiting for the demo guy to come.

This is highly unprofessional of your team to keep the customer waiting for one small and important piece. With this experience I will never ever recommend to buy your product to any one nor I will buy any Godrej product in my life.

We have bought a Godrej Eon AC about 45 days old. From the day of installation the AC is consistent in not performing. The new Installation took two days to Install & which was ok but the Installation folks charged Installation charges & did not provide a bill. The AC was sold with the advertising of Free Installation. With in couple of days The Godrej Eon AC (Split) started to make annoying sound. To which we called the Customer care & the response time is 24 to 48 hrs. The repair man arrived on the 3rd or 4th day & Removed some parts from the exhaust which was making the sound. The parts could have been essential for the the Blower to work. But they were removed. The AC was not used for a week as we have two AC's in the hall. When tried to use the AC after aa week. This time the AC surprisingly blowing only Hot Air. Complained to Customer Care. The Repair man arrives & gives his opinion that the AC is not having any GAS. (A Brand New Unit) not even within the months of installation the AC is out of GAS. The response time to fill the Gas is 24 to 48 hrs again after the First Repair Man gave his expert opinion about the Gas was out. Now 6 days have passed no gas man. Next step called the Customer Care - Took the no of the service center -The service center people say that they are out of Gas - Next day called - this time they say it is raining (It rained in the morning) But these people have decided not to work the whole day. The Problem is still unsolved After 9 Days. (General turn around time is 24 to 48 Hrs) Should have thought 10 times before buying this product. which takes less current than an hair dryer? Really I dont think so.

Hi, I had registered a complaint on 3rd of this month with Godrej regarding wash tub of my washing machine which I had purchased on 9th April 2014 from M/s Sadana Electricals, Purania Chauraha, Aliganj, Lucknow. The issue was that the wash tub of the washing machine was damaged. While registering the complaint I had clearly mentioned all issue. A technician Mr. Yaseen visited my home after two days of my complaint and taken two snaps of the damaged wash tub. After two days I phoned to your service centre and one of your customer care person say I have completely understood the problem and we will fix it soon, On 7th of July, I received a message that some Mr. Uma Shankar will attend me, and I am still waiting him. I followed up and they said that the wash tub could not be replaced as the wash tub is not available. Now it has been more than 9 days and I am waiting for your response. The service center people say that we will not be able to do the service because the company has not sent us the part yet. Customer details: Name : Rekha w/o R.K.Varma Address: M-II-C/10, Sector-C, Jankipuram, Lucknow Ph no: [protected] Washing machine: Godrej washing machine GWS6502 Semi Automatic

Dear Team, This complaint is for Godrej Electronics. I have purchased the refrigerator in the month of February 2014 and from the same day, the refrigerator used to sound like hell in every half an hour. There were water droplets across the gasket and the freezer door was cracked internally. Freezing was completely abnormal. Even on zero level, ice deposition was abnormal. When I went on vacation, I defrosted the freeze and while cleaning the freezer, the entire freezer door came out and all cracks inside. When I registered the complaint, they sent their technician (Pramod) and he promised that the door will be replaced. All the problems were due to refrigerator main door which does not close properly – this was the manufacturing defect which was acknowledged by the technicain for which I am paying. It has been more than 20 days and no response yet. I am not ready to get the refrigerator repaired as this is a manufacturing defect and I need a replacement. This is not a wear and tear problem. The customer service manager (Prakash Gothankar - Mumbai) says that he will not do anything and asked me to do whatever I want. He also made sure that if drop an email to customer care, then he will not even repair the refrigerator. Complete blackmail. What should I do know? I am in hell. I have sent my complaint to the following emails but no response: [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com

My Ac was giving problem. After complaining to Service center in April 2014 the technician from authorized service center took the Ac PCB. He repaired the same and charged 2000 for Pcb+ 300 for servicing. The same part again started giving problem and the same was collected again this time with remote on 07 May. Till now i have not received the PCB. Complain No: 649672 and 654160 Thanks

Dear sir,

I have one Micro oven GMX 20 GA5 WKM purchased on 12.05.2013.

This has started producing unusual sound during May first week.
The complaint was launched on 29.05.2014 Vide
Call No N[protected].

Message received from Godgrej
Centre that Technician Mr Munna Ndaf of
Raghavendra Electronics Hubli Will attend the complaint.


On[protected] technician Named Raghu visited the House to check the Micro oven.

But he
clearly told us that he not technician of Micro oven and he is Technician of Refrigerator.
And he also told that our owner has sent me to take this Micro oven to Service
centre there problem will be attended. Hence he asked me to hand over to him.
Same was confirmed from Service centre receptionist and asked to hand over
Micro Oven to him. During this time they never told that for carrying Micro
oven I require to pay transportation charge. Service Centre Telephone Number.
[protected].

Accordingly
I have handed over micro oven to Mr Raghu of Raghavendra Electroniccs Hubli. I
tried to explain the problem of micro Oven but he did not understand and simply
told that your problem will be attended at service centre.

At Service
centre they are unable understand the problem and simply telling that there is
no problem in your Micro oven.


Now even after
lot of follow up Raghavndra electronics Owenr Mr Mahesh Meti is not ready to
send back the micro Oven to My residence. He is asking me to come and collect Micro
Oven after paying Service charges and Transportation charge of Rs 500. Even
after several times request he is not ready to send back my Mico Oven.I have
promised him that his service charges will be paid once I have satisfied with
the work. Actually he is not understanding the problem with Micro oven.

Since my
residence is 100 KM away from service station and I am job holder I can not go
and collect the Micro oven.

Kindly
look into the matter and help me to get My Micro Oven back


My Cell
No is [protected]., [protected]

Regards

Sham
Patil .

Dear Sir, This is to inform you that we purchased GodrejEon 25 AD Ref 230 ltrs in july 2011. However, it stared giving cooling problem in May 2014 and we complained accordingly at Godrej center.They sent their engineer Mr.Alam from their service centre SIDDHESH ENTERPRISES immediately. He said gas refill needs to be done and took Rs.1825/- from us.Next day he sent another person to do the refilling. It worked for few days and again started giving same problem. We again complained at Godrej Centre on 07/06/2014. Again same Engineer Mr.Alam came and this time he didnt even checked properly and just said it was a minor trip down which he has fixed and that cooling will start next day and gave his number in case problem arised. Next day, cooling was not there, so we again called him and are calling him till today, but to our surprise, neither he nor his supervisor Mr.Nitin from SIDDHESH ENTERPRISES picks up the call.We call up at Godrej and we only get the reply that we will send another executive but till today no one has come to address our complaint.Our vegetables and fruits, even milk and medicines worth Rs.1000/- got spoilt due to this problem but they dont care at all. I want to ask Godrej authorities, is this the kind of service you offer to your customers, harrasing them all way for just one complaint. We request you to help us solve this issue at the earliest as we are tired of these complaints. Refrigerator purchased in the name of Mr.Vishwanath S Mokhale (My father in law) Mob : [protected] Godrej Eon 230 ltrs Please do the needful at the earliest. Thanks & Regards Pradnya M Mokhale [protected] |

I purchased fridge in 2009. Within 2 days of installation itself it was realised that fridge cooling is not working as expected. We had asked for replacement but dealer told us that it is a very minor problem & asked godrej technician to repair it. Since then almost every year we are having some & other problem in Fridge. Recently on 22-Feb-14 it was again detected for cooling problem. Against which technician replaced the cooling box for which we paid 2500 for cooling box & 275 for visiting fee.Now after 3 month the same problem has recurred. When enquired with customer care they said will have to pay again for visiting charges of technician & if some other problem is detected then for that also. My query is if same problem is recurred then the earlier action taken by technician is not correct & our money should be returned. The problem is repetitive & was observed within 2 days after installation that means machine itself is detective. I am really tired with machine. What can be solution?

Sir, I purchased a Godrej freeze from your authorised dealer Mehsana Sales agency Mehsana Gujarat on Dt.25.06.2011 againest invoice no R=0506 dt 25.06.2011 Model no. Godrej Freeze GFE 30 TY on24.06.2013 suddenly my freeze stoped working I complain to my dealer he give me a toll free no to do complain after regeister complain the technican comes from (Umiya Electronic Mehsana) and he told us to refel gas we do that for this process he charge Rs.1370.00 Bill no.548204 dt.28.06.2013 after same problem comes on dt. 20.01.2014 we do same process and the technican told that the compressor is failed so we have to replace this he takes Rs.1400.00 for this process againest bill no 603965 dt 24.01.2014.umiya electronic mehsana the same problem comes on dt.20.05.2014 we do same process and the technican come and he told that the compressor fail and you have to pay Rs.1200.00 for this so, sir how many times I have to pay for this and having maintely harrasement for all this process so, I kindly request you to replace my freeze as early as possible. pl do needful for this. Thanks Deepak kohli

We have purchased a Double Door Refrigerator in the year of 2012 & there is always a complaint of gas in compressor. So we have taken AMC from you on dated 08/05/2014 by cash payment & on the slip your engineer mentioned the AMC start date from the same day. But we are very much upset with your services as the same complaint of gas in compressor we are facing but from your customer department nobody taking interest to solve our problem. Our all the eatable items, fruits already spoiled. We are completely unsatisfied with your this kind of bad service where only customer will survive with your brands. Take my complaint on priority...

Dear sir, i own the godrej double door 305 litre refrigerator regarding not cooling upto mark & bad smell continous flowing in fridge what can i do & where to lodge complaint thanking u in anticipation anilrajput [protected]@gmail.com [protected]

We purchased a Godrej Refrigerator with model RT EON 231CT4.2 Slvr St on 28.01.2014. Till now i.e. within 2 months we have lodged 4 complaint to the toll free number at [protected]. There are so many defects we already found in that refrigerator like water leakage, suddenly connection of, stop working etc. Previously we were using Whirlpool for last 10 years which we replace against this Godrej one for rs 800/- only.We have lodged complaint so many times but they have sent their service man only once.We requested them to change this model but they are not agreed.Please advise any body what to do?

I'm facing lot of problem with my godreg double door refrigerator. I purchased this on 2009 and facing the gas leakage problem on 2011 and serviced by the service center and demanding 2500₹. I don't why should I pay money. (Gas leakage is typically a fault of manufacturer). Now again have problem and they r saying its compressor fault. They r saying compressor will be replace and while replacing gas will come out, do again have to fill gas for that again they r asking ₹2500. Really I don't understand why should I pay ₹5000 in just 5 yrs. instead of I can go for good brand with reasonable amount. This totally a ridiculous and cheating customers with cheap profucts

please help me for resolved my problem contact-[protected]
Godrej custemer case id is A[protected]
india times shoping Case No. 1150039

godrej cust care visit at my home for defect, its agree with me that replace within one week, but till date no any responce after many times contact to local custmer care, so today discuss with godrej cust care, i know my complaint closed without my satisfaction and no replacement.

so i informed to indiatimes custmer care centre about this today.

From: didaram oo7 [mailto:[protected]@hotmail.com]
Sent: Monday, December 09, 2013 6:43 PM
To: [protected]@indiatimes.com
Cc: didaram oo7; hitendra ghodasara; [protected]@indiatimes.co.in; [protected]@godrej.com; [protected]@godrej.com; [protected]@godrej.com
Subject: FW: Ekta, Your Case Id is 1150039

dear,

thanks a lot, for feedback after long time,

find Godrej custemer case id is A[protected] as your required.

waiting for right solution.

Regards,
Ekta Hitendra


Date: Mon, 9 Dec 2013 14:52:06 +0530
From: [protected]@indiatimes.com
To: [protected]@hotmail.com
Subject: Compalint :-[protected]

Dear Customer,

this mail is regarding your complaint ID:-1150039.

As per concern you have received defective product. Kindly register a complaint on Godreg customer care number[protected] /[protected]...and share that complaint id with us.

Regards
Indiatimes shopping.

________________________________________
Date: Tue, 5 Nov 2013 16:19:36 +0530
From: [protected]@indiatimes.co.in
To: [protected]@hotmail.com
Subject: Re: Ekta, Your Case Id is 1150039
Dear Ms. Ekta,

Thank you for replying to us at Indiatimes Shopping E-mail Support with reference to complaint ID – 1150039.

I realize the inconvenience you have faced with this transaction, had I been in your place, I would have felt the same.

As I can see the details of this complaint, the case manager assigned to this complaint is diligently working with the respective departments to get this issue resolved for you at the earliest. I would request your patience and cooperation, while we conclude a resolution to this complaint and resolve it to the best of your satisfaction.

Thank you for being a valued customer.

Regards,

E-mail Support,
Indiatimes Shopping.


On 11/3/2013 9:43 AM, didaram oo7 wrote:
Dear,
Happy diwali,
But My diwali is bad,

I received refrigerator, on 2 Nov 2013 as per customer care open the box with talking customer care centre, found defect item, at that time Custmer service and raised complaint No. 1150039, but time extended up to 27 Nov 2013, why? Suppose I again received defect item, more 25 days time extended
Order time 15 days and replacement time 25 days why? My problem?


Order No: [protected],
Product Details: Godrej Double Door Refrigerator 340L - GFE 36 CVT5N (Shell Wine Red)

Find defect item punch point

1) backside damage(attached photo)
2) one base not available
3) bottom door alignment not proper(attached photo)
4) door bottom side Air gap not close properly.
5) right side minor damage
6) bottom door color image defect

Regards,
Hitendra
Ekta Ghodasara


Indiatimes Shopping <[protected]@indiatimes.co.in> wrote:


Case Created

Hey Ekta!
We are sorry for the slip at our end. Case No. 1150039 has been created for you. Expect a response from us very soon.


Case Id Case Detail Expected Resolution Date 1150039
Customer has received defective product and wants replacement. 27 Nov 2013

Order No: [protected], Product Details: Godrej Double Door Refrigerator 340L - GFE 36 CVT5N (Shell Wine Red)

didaram oo7
[protected]
To: Indiatimes Shopping


Order Confirmation


Hey Ekta,
Your order for Godrej Double Door Refrigerator 340L - GFE 36 CVT5N (Shell Wine Red) is confirmed. We will soon send you a mail with the courier tracking ID so that you can check the real-time status of your order.

Here are the first-level details of your order:

Order Information
***

Shipping Information
***

Receive Order Status


Order ID: [protected]

Order Date: 28 Oct 2013
Payment Mode: Net Banking
Gift Voucher: DIWALIMELA