Godrej Appliances Complaints & Reviews

I bought Godrej EON PF650 washing machine from M/s Jain Traders - Thane on 20.10.2013. On 26.10.2013 It had drain problem, attended by technician. Again on 6th & 18th June 2014 drain problem occurred. On 21st June 2014 they replaced drain motor. On 30 Sept 2014 display disappeared, they replaced PCB board. On 7th November abnormal sound started while spin operation. Now they advised for replacement of Drum assembly. I had argument with service provider for replacement of faulty machine, they advised to lodge complaint to smartcare website. I lodged complaint on 8th November to Godrej smart care through e-mail. Till now nobody has responded. The noise problem is also unattended. I want replacement or refund fro faulty machine as after two year of warranty period we cannot afford the cost of replacement of major parts. Nitin Hule

We purchased Godrej Eon A.C on 13th march2014, and it has started having gas leakage problems. when we first complained on 15th oct 2014 and then they send an engineer, who said the A.C is having gas problems, he will have to add a can of gas, but then does not bother to show up, again after a week we complained, the engineer came and told last time he had forgotten to fill up the gas can into the AC. and now again, we are having the same problem with it, we have complained on the 4th Nov 2014, still the problem is pending. What a third class product. We demand a replacement of the AC. as they have such low quality and worst service in all India. It seems no one is cared about Godrej's name value or so. Such disappointing service. on that they dont provide us with anyones number so as to we can complain a responsible person.

I had bought a godrej split AC on 29th of may 2014 from seals india, ahmedabad, gujarat. Since that this AC heaving a problem with gas leakage. I complaint 3 time in last 5 months. But the issue is same, last complaint i made on 22nd of Oct. Your service engineer said that issue is same with gas problem, they took my AC for replacement of some parts. Today is 11th November and still my AC is with you people. Yesterday I call your service manager Mr Irfan and he give me answer that your AC is in spacial case so it will take 3 to 4 more days. They promise me that they will come and fit my AC last week on Wednesday. I had talk your both service manager in ahmedabad Mr irfan and Mr Mukesh both are lying to me. Yestarday I call to your customer care no which is[protected] for two time and your customer care exucative told me some will call me in 15 min to talk to me regarding this issue. But yet i have not receive any call from your side. Now i think to solve this issue i need to go for consumer court to get justice. Thank You

I purchased Godrej eon washing machine 650 PF from M/s Jain traders on 12.10.2013. On 22.10.2013 Machine had drain problem. M/s Mansi Ent. attended the problem saying setting error. Same problem occurred on7.6.2013, 18.6.2013 & 21.6.2014. They replaced drain motor. On 1.10.2014 display of machine disappeared, they replaced PCB board. yesterday today i.e.8.11.2014 error E3 started appearing frequently & abnormal sound started while drying operation. Now they will replace mechanical assembly. I want to replace the faulty machine with new one as after two years of warranty period we cannot afford to pay for these major repairs.

Sir/Madam, I had purchased one Microwave machine (Rs.10, 260) and fully automatic washing machine (Rs.15, 940) on 09.08.2014 through your salesman Mr.Bappa Dey (Code:2624 and Contact No.[protected]) vide order booking application no.1796525. At the time of booking order your saleman promised to give one Bajaj Iron and one Laundry bag as gift alongwith the delivery and the same was recorded on the order booking application. Both the Microwave machine and Washing machine was delivered on 11.08.2014 against cash payments. However, the gift items were never delivered. I requested your salesman Mr. Bappa Dey a number of times over phone and each time he assured to deliver the gift items very shortly.Since almost three months had already been passed away since the purchase of products, I request you to look into the matter to ensure that the gift items are delivered to me at the earliest without any further delay. Thanks & regards, N.K.Bagchi Kalyannagar Housing Co-Operative. P.O.Kalyannagar. Dist.North 24 Parganas. Kolkata-700112. West Bengal Mobile no. [protected]

I'm Saket Shukla. I have purchased 2 Godrej Split ACs of 2.0 TON (3*) capacity from Sargam Electronics on and around April'14 . One of the Split AC is having issues (Not Cooling) from the day I purchased it and raised 5-6 complaints regarding the same, Every time technician comes and fill in the gas.It cools for 1 day to two and same problem comes again. I have raised the point that this is faulty product delivered to me and asked for replacement but Godrej service executive never gave any positive response. I wrote the same issue to Godrej around 2 months back about the ACs. On which I got assurance from Mr. Ravi Sethi (Area manager, Godrej) that if the issues occured again proper resolution will be done as I was insistng and telling him that the product is faulty and asked him for product replacement. Now The number provided by Mr Ravi sethi ([protected]) is itself not working. And its now clear that Godrej is planning to pass the time and wanted the warrenty period to be over so that no responsibility lie on their shoulder. I'm now totally frustrated with the Godrej product and even with the services Godrej has provided.

This is suvadeep ghosh, purchased one godrej washing machine(GODREJ GWS 6502PPC/6.5 K.G.--RED) on 19/10/2014 from "GREAT EASTERN APPLIANCE PVT. LTD.(CHANDANNAGAR), certain object delivered on 21/10/2014 to my postal address which is... "38 BANERJEE PARA ROAD, P.O-SHYAMNAGAR, P.S-JAGGADAL, DIST-24 PARGANAS(N) PIN--743127" Till today no technician has visited to my address for demonstration. I have repeatedly called your customer care no:[protected] several time but nobody has respond taken care of this problem. Today afternoon again I have been said(by MR. SHAH) that some one will call me certainly within 5 p.m. but as usual no phone call has been landed up to my registered cell no which is [protected] till now. Tell me one thing have I done any crime purchasing a Godrej product?If anser is yes then from tomorrow I will make sure that nobody surrounding me should do the above crime. Before purchasing it I had quit good experience about godrej servicing. I hope this complain should make some positive move from your side.Find out the exact problem and solve it as early as you can.Waiting for your positive feedback eagerly, otherwise I have no option to knock the consumer forum for further assistance.

Hi, This is suvadeep ghosh, purchased one godrej washing machine(GODREJ GWS 6502PPC/6.5 K.G.--RED) on 19/10/2014 from "GREAT EASTERN APPLIANCE PVT. LTD.(CHANDANNAGAR), certain object delivered on 21/10/2014 to my postal address which is... "38 BANERJEE PARA ROAD, P.O-SHYAMNAGAR, P.S-JAGGADAL, DIST-24 PARGANAS(N) PIN--743127" Till today no technician has visited to my address for demonstration. I have repeatedly called your customer care no:[protected] several time but nobody has respond taken care of this problem. Today afternoon again I have been said(by MR. SHAH) that some one will call me certainly within 5 p.m. but as usual no phone call has been landed up to my registered cell no which is [protected] till now. Tell me one thing have I done any crime purchasing a Godrej product?If anser is yes then from tomorrow I will make sure that nobody surrounding me should do the above crime. Before purchasing it I had quit good experience about godrej servicing. I hope this complain should make some positive move from your side.Find out the exact problem and solve it as early as you can.Waiting for your positive feedback eagerly, otherwise I have no option to knock the consumer forum for further assistance.

I purchased (18th Oct 2014) "Godrej 20 litre GMX 20CA3MKZ Microwave Oven Convection Microwave OvenMetallic Silver" for which I have been requesting product demo (request : P[protected]) since (20th Oct 2014) last 7 days. We called godrej customer care case numerous times but each time they said technician will contact within 4 hours. 3-4 days they just fooled us. Later they gave us service station number from Pune city. Again, Local person/technician confirmed to send person same day. I insisted him to commit on exact time, he replied as if he is doing social service by sending person the same day and did not confirm time. And as usual no one turned. I re-dail the local number to check status but I found that local number was on switched-off mode in most of time during the working hour and when it ringed no one use to pick it up. Local service person did not have ethic on how to talk with lady. Godrej customer care really sucks. I really ashamed of buying godrej product. I advised not to buy godrej product at any cost. These people are unprofessional and tell lies. They wasted my entire diwali by keeping me busy and waiting with them. Worst purchase and experience of my life...! Never buy Godrej products...!

my double door fridge is not working. 1st complaint lodged on 24 MAy 2014. since then complaint has been closed 4 times without resolution unilaterally. fridge still not working. my compaint no. is [protected]. first they said part is not avaiable, then they changed that, ...than they say relay needs change...now they say bring it to showroom, or sell it off ...

Dear Sir, I bought Godrej split AC in 2010, I face problem in the AC when this summer is started out I launched the complaint at least more then 20 times till now, there technician came and make the temporary arrangement & now at last they told to buy new indore unit as this one have problem and they are not able to sort out. I m really surprised to heare this thing frm them as the unit is only 3 year old. Is the Godrej using this much cheap quality stuff now, as we generaly buy the product to see the reputation of the company but heare I m really surprised to see too much bad quality of the unit & the response of the service center. The response is really very bad after so many reminder they send there person to attend the complaint. Can u please help me out to resolve my problem, as the problem is still going on.

MY name is DEEPAK VISHWAS MOHITE Ihad purchased Godrej fully automatic machine on 5/08/2012 from Kalyan Vijaysells Maharashtra with 2 yrs warranty but from the beginning machine was givingproblem due to major defect in product. Idid so many calls/compliants many times technician came and return back withoutsolving the problem & after long struggle company de sided togive me my refund money excluding vat tax Iagreed on that and company taken machine from my house and I was waiting forthe cheque but this timecompany play new policy against me that they purposefully given me wrong namecheque, my name is DEEPAK VISHWAS MOHITE they put my name DEEPAK VILAS MOHITE on cheque and refuse to give me correct cheque they told me in Invoice the name is like this that's why we made this and we unableto give new cheque but my question is this who makes Godrej invoice is thismade by customer or company I send my machinesale/purchaser copy, customer cash memo receipt, my id proof all are having my correct name on it and nowthey are not answering my calls, smart care only gives new compliant numberwithout solving the problems I send hard copy of all the mails with companyside reply to company address by post RD………. so is this companies new business policy to cheat the customer in thisway by sailing faulty product without refunding money ! Is company CEO also adopting this type o[censored]nnaturalbusiness polices thorough his staffs who is related to this/in this case?

Hello sir I purchased the GODREJ refrigerator in Chennai ( 26.06.2009 ). I face lot of problems, From purchased date to still now. Mainly I realize, the more Noise and ice forming from your refrigerator. Same problem occurs day by day. I had to complained more times to customer care. But there is NO RESPONSE. 3 years Before your executive came and check something, collect rs.800 from my side 15 days before the refrigerator is shutdown. .ITS UNUSUABLE. The same day I complained to customer care but they take my complaint after 5 days. I think your customer care is very busy to attend the complaints. Some executive came and tell, that is gas leakage problem, compressor problem .etc… They said compressor failed. Already they charged rs.250. again they want rs.5000. Now my fridge position is fully ‘DISMANDLING’ My mother is diabetes patient and she need to carry some medicine in fridge for cooling condition and my 3 months child has to be need carry some medicine and foods etc. Already I informed those problems to your CUSTOMER CARE lot of time but there is no response. The complaint number 1) C [protected] The complaint number 2) C[protected] Customer care give the number of your manager and executive and Personally I call to them. First time they attend the call and said ‘ I take action very soon ‘ like this….after there is no response from your side. ( particularly they are not attend my call ) Last 15 days I realize that I am mentally disturbed Last 8 years I am changing 2 GODREJ fridge. IS THIS YOUR CUSTOMER RELATIONSHIP?????? IS THIS YOUR QUALITY??? Are you looking only for MONEY?? Are You don’t want customer satisfaction ??? You know very well, In market we have new fridge available Rs.6000. I want to RESPONSIBLE REASON from your side. Otherwise I am going to CONSUMER COURT, there is no way. Best regards Rajasekar [protected]

I am Srinivasan, my mobile number is [protected]. I bought a RT EON 260 Godrej frost free fridge on[protected] from Viveks, north usman road, T nagar. Bill no is [protected]. It was working fine till 8 months, in the month of August, we noticed some change in the cooling, in the next couple of days, it completely stopped cooling. I made a first complaint on 13th August, call no is C[protected]. A technician called balaraman came and examined and said, the gas needs to be filled. Then another technician called Ganesh came and he filled the gas. It was working fine for 2 weeks, again i faced the same problem. I made second complaint on 8th September, call no is C[protected]. Again they re-filled the gas. it worked only for a week. On 18th September i made 3rd complaint, call no is C[protected], again balaraman technician came and he said some block was there and tomorrow they will fix it. Next Ganesh came, he said condenser has a problem and the company will call back. When i called the service company today ( [protected] ), he says that, he expected i will call him because condenser does not comes under warranty and it can be fixed only on Monday. I spent 21K to buy this Fridge, and now for the past 2 months, I am struggling with this Fridge, the technicians who attends the complaint are not technically stronger to identify the correct problem, and each time i had to wait at least a week to get is solved. After spending so much money, why should i be bothered with all these issues ? I am really frustrated and fed off with the godrej Fridge and the service provided. This is irritating me too much. I need a replacement, I hope at least i will get a proper response.

Dear Sir/Madam I have purched Godrej refrigrator on 30/08/2014, Your Staff Mr.Ramesh (Contact No.[protected]) promised to give the gift worth Rs.1000/- but I did not get sofar, I was mentioned the Tax invoice cum challan also. Regarding this I have many time contact your personnel but he did not given proper answer . I have exchanged old refrigrator In the application form the old refrigrator cost mentioned Rs.4, 220/- but Tax invoice cum challan mentioned Rs.800/- which one is correct. More over he said the new refrigrator contains tuffend glass door but no such a door available, regarding this I asked your Person (Mr.Ramesh) he is not answer properly. Please look into the matter and clarify the same. Godrej Item description in the Tax invoice cum challan 2LZBCL RTEON240 P 2.3 CARBON In application form : RTCON 240 P2.3 2 LZB. Regards R.Sudhakar

I ashok kumar kasera bought a godrej fridge on 05/09/2011 model description gfe25ac candy red..From jeevandeep building, exibition road, patna..I took an extra warranty service which was covered from 11/01/2014-10/01/2015.Contract no-e[protected].. Amount paid by me rs 1779/-.My fridge has stopped condensing ice...I called up service centre several times but they did not response for service .. I complined on 27/3/14, 21/4/14 25/4/14, so please quiery upon my report and solve the solution as soon as possible..Or in other case i may go to consuner forum in patna..
Ashok kumar kasera
[protected]

Dear sir, Myself A.Prathap, I have registered complaint for over heat produced at both the sides of refrigerator and the call (C[protected]) is attended by Mr. Naresh ([protected]), he stated that due to fluid blockage inside the panel heat is produced more, Gas leaked, and also limit switch automatic On / Off is not working are the problems he informed me orally. So he asked for Rs. 2660/-, he will be changing limit switch, Filling Gas and cleaning of fluid blockage and this will cover for one year of free warranty. We have paid the same. He changed only limit switch and stated that remaining work will be done after two weeks once I need to registered a complaint. I called after two weeks [protected] and I received a call (C[protected]) from Mr. Laxman ([protected]), he said heat produced is normal and it happens for all refrigerator and need not to worry. How Mr. Naresh charged Rs.2660 + 375 for not having any problem with the refrigerator (Gas leak and Fluid block) by giving the false information ? We have wasted our time and money. We are using repeated Godrej products for more than 25 years and this never happened. (for your information) Finally we are highly disaapointed with your service and loss of money. kindly take immediate necessary action for such kind of services by your Technician team. Regards, A.Prathap

I bought Godrej EON washing machine on 10th August'14 from Vijay Sales Indrapuram after confirming about the after sales service is good. But no one turned up for Demo service even after committed 24 hours norm.

I got a call twice from Godrej service center but both the time it was for the request to change the time. Last call I received your was from the phone no [protected] and this gentleman told me to do pour usual work and not to wait for the engineer, when I asked him to confirm one time. He confirmed me that the demo guy engineer will come at 7 PM and if he was not able to make it then this will be done the next day. Now PL advice, shall I stop going to my work and keep waiting for the demo guy to come.

This is highly unprofessional of your team to keep the customer waiting for one small and important piece. With this experience I will never ever recommend to buy your product to any one nor I will buy any Godrej product in my life.

We have bought a Godrej Eon AC about 45 days old. From the day of installation the AC is consistent in not performing. The new Installation took two days to Install & which was ok but the Installation folks charged Installation charges & did not provide a bill. The AC was sold with the advertising of Free Installation. With in couple of days The Godrej Eon AC (Split) started to make annoying sound. To which we called the Customer care & the response time is 24 to 48 hrs. The repair man arrived on the 3rd or 4th day & Removed some parts from the exhaust which was making the sound. The parts could have been essential for the the Blower to work. But they were removed. The AC was not used for a week as we have two AC's in the hall. When tried to use the AC after aa week. This time the AC surprisingly blowing only Hot Air. Complained to Customer Care. The Repair man arrives & gives his opinion that the AC is not having any GAS. (A Brand New Unit) not even within the months of installation the AC is out of GAS. The response time to fill the Gas is 24 to 48 hrs again after the First Repair Man gave his expert opinion about the Gas was out. Now 6 days have passed no gas man. Next step called the Customer Care - Took the no of the service center -The service center people say that they are out of Gas - Next day called - this time they say it is raining (It rained in the morning) But these people have decided not to work the whole day. The Problem is still unsolved After 9 Days. (General turn around time is 24 to 48 Hrs) Should have thought 10 times before buying this product. which takes less current than an hair dryer? Really I dont think so.

Hi, I had registered a complaint on 3rd of this month with Godrej regarding wash tub of my washing machine which I had purchased on 9th April 2014 from M/s Sadana Electricals, Purania Chauraha, Aliganj, Lucknow. The issue was that the wash tub of the washing machine was damaged. While registering the complaint I had clearly mentioned all issue. A technician Mr. Yaseen visited my home after two days of my complaint and taken two snaps of the damaged wash tub. After two days I phoned to your service centre and one of your customer care person say I have completely understood the problem and we will fix it soon, On 7th of July, I received a message that some Mr. Uma Shankar will attend me, and I am still waiting him. I followed up and they said that the wash tub could not be replaced as the wash tub is not available. Now it has been more than 9 days and I am waiting for your response. The service center people say that we will not be able to do the service because the company has not sent us the part yet. Customer details: Name : Rekha w/o R.K.Varma Address: M-II-C/10, Sector-C, Jankipuram, Lucknow Ph no: [protected] Washing machine: Godrej washing machine GWS6502 Semi Automatic