[Resolved] Godrej — water leakage and spin problem

brijgos

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

We are having problem for the past 1 month in the machine. First of all they clear the complaint without user confirmation and every time you have to log a new complaint. Second their engineers are un trend and careless. for water drainage, the engineer first suggested to change the drain pipe which cost money, On second time complaint he has changed the gear box but no resolve. on third time complaint he visited and advised change of drum (again to cost money) we are following for the past 15 days but no one is coming. they call often and tell that the engineer is coming who in most of the cases never comes and if at all comes at such an odd time like 1 o clock and before 4 pm.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

anil kumar R

from Kollam, Kerala

Washing Machine — the problem of leakage

The customer care executive has reached my house and identify my problem of leakage of out pipes on[protected]the pipes are not yet replaced since now .i have get a message to my mobile a service call no 767605 Plase take action or give the number of highier authorities to complain

anil Gourisankaram Kunnicode

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear Customer,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on :
[protected] / 1800 – 225511.

Regards,
Godrej Appliances Team
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Godrej Appliances Customer Care

from Pune, Maharashtra

Dear brijgos,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.
Regards,

Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance