Good Mineral Ro Bangalore / Kent Grand+ — Cheated by replaced duplicate spares and extracted rupees 1600 from me even though the product was still under the warranty period | |||
Dear Sir, I purchased Kent Grand+ RO Water purifier from "Goodmineral Ro, #58, 14th Main 22nd Cross, H.S.R. Layout, 3rd Sector, Bangalore-560034 Phone 080 65656561, Mobile [protected]" on 05-Mar-2011 for rupees 14,500 (Bill Number:5726). On 25-Feb-2012, two main components of the Kent Grand+ RO Water purifier were gone(i.e Choke and UV Bulb). I called up Goodmineral Ro, Bangalore for service. on 26-Feb-2012, they replaced Choke and UV Bulb and extracted rupees 1600 from me even though the product was still under the warrenty period. Later on i realised that the Choke which they had replaced is a wrong part and does not fit for Kent Grand+ RO Water purifier. I have raised a complaint (complaint number : 3436) with Goodmineral Ro and i have been following up with them over phone but till now i have not received and response. I have spoken to the owner of "Goodmineral Ro" Nagesh but he also refused to respond. I have written an email to the General Manager of Kent RO Systems (Mr Rao) asking him to advise distributor Goodmineral Ro also. I have raised a complaint in Kent service Center Bangalore(complaint number 6985) to help me get this problem resolved but they are also not responding. Please help me in getting this problem resolved. Regards, Khader Basha [protected] Was this information helpful? | |||
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Forgot to say this: "We spoke with Kent Head office. The manager, Mr.Sunil Gupta, was very supportive o[censored]s and helped us get out of this mess...
Horrible experience with Good Mineral RO
I asked for a regular service. They wanted to change many
items in the Kent machine, which I told I dont want at this stage as I had
replaced those eight months back only. That moment onwards the service engineer
started showing his face. He screwed up the machine and went. I called him with
in five mts. He promised to come in 5 mts but did not. The whole day[protected] I waited. I called
their company and the gave many promises to come . Next day morning I called
them again, Many names like anand, Ravi, Ashok, Sankar thrown to me saying,
they will be coming in 30 mts . Multiple times, Talked to their manager Nagesh
. He repeated many stories. I lost the whole Saturday as well waiting for these
guys. I had a bad experience with them 5
years back, which I realized when I checked my old records of service after
the current incident. I took annual maintenance from them paying 3750 rs. The
promised every 4 months service and many other things. They did not turn up
even single time even multiple follow ups, Surprisingly the same service
engineer came at that time too.(Ravi). While I write this I don’t have any hope
they will fix the issues, Such behavior is totally un acceptable.
I asked for a regular service. They wanted to change many
items in the Kent machine, which I told I dont want at this stage as I had
replaced those eight months back only. That moment onwards the service engineer
started showing his face. He screwed up the machine and went. I called him with
in five mts. He promised to come in 5 mts but did not. The whole day[protected] I waited. I called
their company and the gave many promises to come . Next day morning I called
them again, Many names like anand, Ravi, Ashok, Sankar thrown to me saying,
they will be coming in 30 mts . Multiple times, Talked to their manager Nagesh
. He repeated many stories. I lost the whole Saturday as well waiting for these
guys. I had a bad experience with them 5
years back, which I realized when I checked my old records of service after
the current incident. I took annual maintenance from them paying 3750 rs. The
promised every 4 months service and many other things. They did not turn up
even single time even multiple follow ups, Surprisingly the same service
engineer came at that time too.(Ravi). While I write this I don’t have any hope
they will fix the issues, Such behavior is totally un acceptable.
Horrible service by Good Mineral RO in Bangalore. They seems to be not the authorised service agency by KENT. They collect AMC but will take not less than 1 month to attend any complaint. You have to call them daily get some nice promises and wait for next day to make another call. KENT should take some action on them otherwise they will spoil the brand image.
I got filters replaced of Kent MAXX from Good Mineral RO, Bommanahalli, Bangalore in Nov 2014. We were falling sick frequently so I thought of checking on water purification. I opened the purifier myself to inspect and found that seal of circuit box was broken. So, I decided to inspect it. On opening it I found that buzzer was broken. It can be broken only by brute force. I soldered it with long wires and it started beeping! On further investigation I found that UV lamp is not working. Even the service LED was not turning green. I called another service center to replace the UV lamp. That service person told me that UF filter is connected in wrong direction. He also mentioned that wiring is not correct.I can't prove, who broke the buzzer. But, there are enough indications that Good Mineral RO representative messed up things to hide the damage that he caused to the system.
Stay away.
Stay away.
100% agreed about Good Mineral RO, Bommanahalli/HSR Layout, Bangalore. They charged Rs 5500 for AMC stating that they will cover all filters as well. They encashed the cheque and afterwards never came back. I raised a complaint 10 days back and they haven't come to visit. Each and every day, when I call them, I get a response that the technician will come, but it has never happened.
I called up KENT customer care and they state that they support an AMC for Rs 2000 which does not cover filters. So, this is not an authorized KENT servicing by "Good Mineral RO", Bommanahalli/HSR Layout, Bangalore.
I called up KENT customer care and they state that they support an AMC for Rs 2000 which does not cover filters. So, this is not an authorized KENT servicing by "Good Mineral RO", Bommanahalli/HSR Layout, Bangalore.
Very bad experience with Good Mineral RO Services Bommanahalli, Bangalore. I have taken AMC from them by paying 5500/-. I have chased them for 2 months over phone and then only they came to replace the filter. After a week the same issue with the filter what they have changed.
I need to by water from outside even after having KENT RO System and paid 5500/- for AMC.
This is too worst servicing from Good Mineral RO. I even called KENT Customer care to complain about this, but there is no use of calling them.
PLEASE DO NOT TAKE AMC WITH GOOD MINERAL RO.
I need to by water from outside even after having KENT RO System and paid 5500/- for AMC.
This is too worst servicing from Good Mineral RO. I even called KENT Customer care to complain about this, but there is no use of calling them.
PLEASE DO NOT TAKE AMC WITH GOOD MINERAL RO.
Absolutely. I am not alone then. These guys are cheating big time. Why is Kent sending them to resolve problems then? They must be their authorized service agent only. Does any of you know the way out of this problem? Can I speak to someone in Kent directly? I have written many mails in last six months. But there has never been a proper answer. They simply respond with a standard template message, which is very very frustrating. I really want to take some action against these guys. I am okay to visit Consumer court or a police station. Please suggest me the most effective solution for this. Thanks.
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The unit worked well for us...Service is very poor. Especially this good mineral RO guys...