[Resolved]  GTPL — poor service and no proper response from care staff and executive

Address:

Vadodara, Gujarat

sir
mayank Dave Baroda manjalpur se ..
mere pas GTPL ka connection hai..aur mere yaha se 2-3 connection gtpl ne anya customer ko diya hai 6 months se GTPL light bill ke paise nahi deti hai phone karne par hamara engg. aayega asi bat karte hai.dt 5.9.12 ko gtpl connect kiya to error 678 aati thi maine toll free [protected] par complaint kiya aur muje complaint no NT291479 diya gaya...aur 24hrs me apki problem solve ho jayegi aaisa kaha...
dt 7.9.2012
maine tol free no [protected] par 11.16,11.42,11.48,12.07,13.49hrs ko dial kiya call disconnected ho jata tha.
maine team leader [protected] par call kiya...11.15,11.40,12.08hrs call kiya ring jati thi kisi ne attend nahi kiya.
13.50hrs ko phone attend kiya aur maine apni problem batana suru kiya itne me sirf 0.9 sec meri baat hui aur usne tool free par baat karo karke phone rakh diya...
Mr.satyajit mob no.[protected]
11.25 hrs ko 0.46 sec baat hui meri problem puri tarah se suni nahi..
ccare no Baroda no[protected] and [protected]
es no par maine 11.27,12.36,12.37,12.36to 12.53 hrs ko phone kiya ring bajati rahi...
13.00 hrs miss nilam ne phone uthaya 15min tak me apni problem bata ta raha aur use request karta raha meri tumhare head/senior se baat karao.usne baat nahi karae aur phone baju me rakh diya mai HELLO Hello karta raha par meri mazaq udae gai.akhir me kya karu?????sham ko dubara phone karne par senior ne bataya 17.00hrs tak apka connection chalu ho jayega..cable cut hogaya hai..me apko call back karunga mai uske phone ka intzar karta raha connection chalu nahi huva...
22.09 hrs Mr sangrm [protected] baat hui usne kaha cable cut gaya hai kal8.9.12 ko kam hoga es prakar hame JUTHE vaade diye jate hai .
CCARE HEAD Mr.abhishek [protected]
11.43,11.49,12.10,13.50,13.51hrs ko call kiya phone nahi uthaya.
dt.8.9.2012
fir ek nayi subah es ummid ke saath ke koi mujse sahi baat kar suru kiya tool free number se[protected]
11.05,11.07,11.09,11.19,12.26hrs jisme disconnected,aur engage tone aaya...aur team leader no [protected] se 10.32 hrs phone kiya to meri baat puri nahi suni aur bola ki ye office ka number hai yaha baat nahi karne ki..ab me karu to kya karu...kisko jake apni baat sunavu...
Mr.satyajit [protected]
11.10,11.32hrs ko call kiya unse baat kiya to unka kehna tha ke apne complaint note karvae hai????jab ki me unko dt.7.9.12 ko hi bata chuka tha...usene 11.10hrs ko bola ki yaha ka senior aap se baat kare ga....11.32 hrs ko fir se call kiya to bola ki aap muje kyu call karte ho????mai to sales me hu??? to kya apne grahak ko problem ho to kya sales dept. ka person help nahi kar sakta ...unka kahne ka matlab tha ki aap muje phone mat karo....satyajit sahab jab aap sales kane aate ho to bahot vaade karte ho aur jab customer ko problem aati hai to aap unki help karne ke bajay haath upar kar dete ho ki mai to sales dept me hu...
Mr.abhishek[protected]
11.31,11.35hrs call kiya phone nahi uthaya...
CCARE GTPL Baroda[protected]/76
es number par 11.37,11.47,11.51,11.58,12.21,12.28,12.29,12.34,12.53,12.55,12.59hrs etni bar maine call kiya en me se kuch call ring puri hane tak nahi uthye.. dt.8.9.12 ko muje bataya gaya ki 1.00hrs me aapka connection chalu hoga...maine jab pucha ki kal muje 17.00hrs ka kyu bola tha.????ccare person ne koi jawab diya aur ek ki ek baat bola ki mai baat karu ya mera senior baat karega jawab ek hi rahega aur usne bhi phone cut kar diya...uske baad me ek admi aaya phone par jo apne aap ko TEAM LEADER jignesh patel name bataya unka jawab sunkar mai heran ho gaya .usne vahi cable cut wali kahani batae maine usko kaha ki mere yaha se jisko cable connection jata hai uska GTPL net chalta hai agar cable cut hai to uske yaha net kyu connect hai?????usne phone cut kar diya uske baad maine 3 bar call kiya 3 bar phone uthate the jaise hi me mayank Dave bol raha hu kahta tha to turant phone cut kar dete the...es prakar baar baar call cut karke muje pareshan kiya gaya fir se call kiya to Mr.jignesh patel ne muje bola aap GTPL office aa jao aur jabtak tumhara problem solve nahi ho jaye tab tak yaha se jane nahi dunga...call cut kar diya... muje 1hrs me service engg.aayega jo vaada kiya tha to 1hrs ke bad cull kiya to ladies(priya) ne received kiya aur muje kaha ki hamare yaha server down ho gaya hai to service engg. apke yaha aake kya karega????maine apne neighbour se pucha to kaha ke net chalu hai....
es tarah GTPL ccare ke naam par customer ko sirf heran kiya jata hai aur juthe vaade kiye jate hai...ye complaint esliye kar raha hu jo mere saath huva hai aisa misbihev aapke ccare dept. na kare...GTPL connection me apne mitro ko kabhi suggest nahi karunga....GTPL me kabhi ek bar pyar se kahne par senior/head se baat nahi karwate hai..agar aap mobile no pucho to batate nahi hai, enke senior /head jab bhi pucho ek hi jawab milta hai sir meeting me hai..kab aayege pata nahi..,hum aapko kisi senior/head ka mob.no. nahi de sakte,hamare yaha out going ki suvidha nahi hai,..hum kisi senior/head se aap ki baat nahi kara sakte...agar aap ke pas mob .no hai to call karne par uthte nahi hai.CCARE HEAD ,TEAM LEADER call uthate nahi hai,nahi miss call dekhkar call back karte hai ....
meri complaint se kisi ko man dukh ho raha ho to muje maaf karna ...
--------mayank dave [protected]
GTPL address vadodara 6th floor monalisa complex sayajigang vadodara 390020..
dt11.9.2012 again error 678
10.11 hrs complaint given no.nt293643 miss nilam
unko fir se complaint kiya aur saath me mere yaha se jo connection jate hai uske light ke bare me bataya.to jawab diya manager se baat karo maine kaha baat karao to jawab mila abhi aaye nahi haI..MAINE PHONE NO. MAGA TO DIYA NAHIaur 13.30hrs tak meri baat nahi karae..maine gtpl ki web site se noddle officer ka aur applellate authority ka number le kar no [protected] ext 337 par 13.02,13.04 ko call kiya message tha person is not available maine dono ko email de8.9.12 17.35hrs kiya aajtak koi reply nahi aaya.es tarah gtpl ccare dept. heran karte hai....