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Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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1.8
Updated: Dec 22, 2022
Complaints 580
Resolved
207
Unresolved
373
So far, so good. Hathway / Gujarat Telelink [GTPL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway / Gujarat Telelink [GTPL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Hathway / Gujarat Telelink [GTPL] reviews & complaints page 22

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M
Mirang Soni
from Ahmedabad, Gujarat
Aug 29, 2014
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Address: Ahmedabad, Gujarat

i took a broadband connetion 1st month it was good but then it started getting worse, now i have much slower speed compared to my plan and in a week i have to call in customer care 4 to 5 times for restoring my connection and even to connect to custuomer care i have to 50 time and then it may connect. Its better to not have a net connection if this is the sevice. worst servicce on the earth. it shold get a world record to irritat and harres people by giving the worst service.
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    J
    jimit_gandhi
    Aug 27, 2014
    Resolved
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    Resolved

    Address: Vadodara, Gujarat

    I took GTPL Internet service of 4mbps plan for 300 Gb on 5th of august, 2014. But from the first day i am having problems with the connection. The net disconnects every other day and remains disconnected for few days. I have talked to the local service provider for this but still the problem has not been solved. He gives excuses and fault about the router i have, but i used the Internet cable directly with laptop but still there is problem with the Internet. I am fed up of this thing, I want immediate solution for this problem .I hope you will take the necessary steps as fast as possible and I don't have to take further actions. Dipak Gandhi +91-[protected]
    Aug 14, 2020
    Complaint marked as Resolved 
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      J
      janak r shah
      from Mumbai, Maharashtra
      Aug 22, 2014
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      Resolved

      Address: Vadodara, Gujarat

      Namaskaar !!
      Very sad and soory to say...but its very true ..that...as a customer o[censored]r GTPL broadband service, i`ve been suffered a lot thro` out the year.
      Very frequent and repeted problems ofdis-connectivity and needed regular complaining is very bad for GTPL`s credential image and painful to customers too.
      Due to such kind of errors some tmes i have really bared very huge losses in my business.
      I hereby express my feelings and urge to compensate the loss occurred due to GTPL technical/service faults - which I have bared for last offer subscription period in any way or any form.
      Else it will be necessarily needed to take up my issue with Consumer protection forum.
      Anticipating ur best cooperation and justifiable support.

      Earlier also i`ve communicated 2/3 times..but not responded till date Kindly go thr` the matter sincerely.
      Pls do the needful
      Aug 14, 2020
      Complaint marked as Resolved 
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        V
        Vimalkumar Gajjar
        from Delhi, Delhi
        Aug 21, 2014
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        Address: Surat, Gujarat

        Dear sir, I am regularly paying my cable rent. But cable operator not solve my problem regarding some of the channels not coming even after paying full rent. Also please note that in our society another cable operator also serves connection of gtpl. And its service is also good. Our existing cable operator not providing noc for change of service provider. Request to do the needful for the same.
        Aug 21, 2014
        Updated by Vimalkumar Gajjar         My contact no [protected]
        View replies
        Dear sir,
        I am regularly paying my cable rent. But cable operator not solve my
        problem regarding some of the channels not coming even after paying full
        rent.

        Also please note that in our society another cable operator also serves
        connection of gtpl. And its service is also good.

        Our existing cable operator not providing noc for change of service
        provider.

        Request to do the needful for the same.
        Reply
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          D
          Dakshesh Rabari (Dhinoj)
          from Ahmedabad, Gujarat
          Aug 21, 2014
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          Address: Ahmedabad, Gujarat

          Hi, I m Daxesh Desai. I have applied for new cable connection on 5th Aug with required documents to local agent for gtpl set top box. But today is 21th Aug and still I have not received set top box. If you are not be able to provide the service, kindly
          My address is
          34, Avadhtirth flat
          near jantanager crossing
          ghatlodiya
          ahmedabad
          Aug 21, 2014
          Updated by Dakshesh Rabari (Dhinoj)           Please help fast, I need the fast Setupbox Some of the connections you make your cable operator talking to
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            H
            Hitesh Bhattacharya
            from Ahmedabad, Gujarat
            Aug 19, 2014
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            Address: Ahmedabad, Gujarat

            Sir, I, Hitesh Bhattacharya have taken GTPL Broadband Plan last month after paying Rs.2500/- in advance. But unfortunately for last 7-8 days I haven't received Internet connectivity. I called your customer case 3 to 4 time but till date no body has visited my place. My user ID is hitesh404. You are kindly requested to solve this problem as earliest.
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              M
              mehraj ghoghai
              from Mumbai, Maharashtra
              Aug 19, 2014
              Resolved
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              Resolved

              Address: Ahmedabad, Gujarat

              Dear Sir, I have put an application on 4th july, 2014 that because of shifting to mumbai we need to close your broad band service So kindly refund my balance money. Actually, we take broadband service from GTPL on 17/12/2013 and pay 3 years connection money Rs. 12, 700 in advance. After 6 months I need to shift to mumbai so I contacted GTPL to close this connection and refund my balance money. they suggest me to put an application by mail and wait for 45 days for the processing time to refund. I do the same as i advised like that. To day after 50 days still they are not giving any answer. Kindly provide me my money back. My User ID : msghoghai I attached the slip for the same. Kindly help for the same. Thanks & Regards, Mehraj Ghoghai [protected]
              +2 photos
              Aug 14, 2020
              Complaint marked as Resolved 
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                K
                Krunal thakar
                from Mumbai, Maharashtra
                Aug 19, 2014
                Resolved
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                Resolved

                My self KRUNAL THAKAR, 3rd Floor Ganesh Complex, Sultanpura Desai's lane, Baroda. I have given Ch to your service man on 15th of AUG 2014, after that just cable was there till date. ch no. 000003 HDFC BANK 15th AUG 2014...RECEIPT NO. 17368. NAME OF SERVICE ATTENDER KAMLESH SOLANKI. pls do the needful AEAP.
                +1 photos
                Aug 14, 2020
                Complaint marked as Resolved 
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                  K
                  khatu
                  from Delhi, Delhi
                  Aug 19, 2014
                  Resolved
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                  Resolved

                  Address: Ahmedabad, Gujarat

                  Hello I m from gurukul road last five days and channels not coming and subscibers are not recieve call also my main complain is that if channels not coming it is ok but atleast u should answer the customer call and this is your bogas service . I knw I complaint it is waste of my time.u can close the channels abt 10 days bt atleast u answer one time ...our subscribers office near asia school drive-in road .
                  +1 photos
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    S
                    Smit Banker
                    from Ahmadnagar, Maharashtra
                    Aug 18, 2014
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                    Address: Ahmedabad, Gujarat

                    Hello, My name is Meet Banker and I am living in Chandkheda area.I am paying 250rs/month for my subscription but from last 2 days channels are not coming and my cable operator is not answering the phone so what should i do? Hope, you would response soon thanking you
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                      D
                      drdspatel
                      from Ahmedabad, Gujarat
                      Aug 16, 2014
                      Resolved
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                      Resolved

                      Address: Sabarkantha, Gujarat

                      dear sir i am using yr broad band plan since about 1 mo. but in this period many times i am not getting continuous service by u. i request u to extend my validity of given duration acc. to yr failure to provide net services so i can use my data for which i had paid my money my id is drdspatel at MODASA
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        A
                        ashvin89
                        from Delhi, Delhi
                        Aug 16, 2014
                        Resolved
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                        Resolved

                        Address: Navsari, Gujarat

                        Name- ashvinbhai bhagvanjibhai bhanderi
                        Mo. No. [protected]

                        Address- 406, samarth apt., opp. Ramji mandir, jalalpore, navsari- 396421 (Gujarat)
                        Payment made to gujarat telelink pvt. Ltd.- rushikesh apt., ground floor, jalalpore road, navsari- ph. No.[protected]

                        Payment details-
                        1) date- 23.04.2014 vide receipt no. 8875 for rs. 500 indicating connection charges
                        2) date- 25.04.14 vide receipt no. 12746 for rs. 2400 indicating rent from may-2014 to april- 2015 with setup box.

                        Plz solve my problem.

                        Thank you.
                        +1 photos
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          R
                          ROY1932
                          from Surat, Gujarat
                          Aug 14, 2014
                          Resolved
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                          Resolved

                          Address: Surat, Gujarat

                          ERROR 04: This Service is blocked, please call customer care!!! ser Num:24659 Card inner ID : 29896859 PARTH CABLE... [protected] parth cable is not provide services for tv settop box...its not answring the call of customer...
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Aug 14, 2014
                          Updated by ROY1932                           dindoli area...
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                            R
                            rekha_205
                            from Mumbai, Maharashtra
                            Aug 14, 2014
                            Resolved
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                            Resolved

                            Address: Ahmedabad, Gujarat

                            id rekha_205,


                            last one month my net speed didn't work according to my net plan, although i have 10mbps speed, but what is the benefit of that speed, if i have no connectivity and net speed drops and moves like snale...

                            I already complain about this many times and call unlimited times, which gone in dust bin of GTPL...

                            So, kindly do the needful on urgent basis for the speed up of my current net plan... hope you all will help in this case ASAP...
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              K
                              kinjal zaveri
                              from Silvassa, Dadra and Nagar Haveli
                              Aug 13, 2014
                              Resolved
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                              Resolved

                              Address: Anand, Gujarat

                              I have GTPL plan 60 GB of 4mbps, but the speed test is very slow.I cant talk via Skype clearly, even i want to do also the automatic connection when i open my laptop, also i want to do convert my laptop via WI-FI., so plz help me, and regards me THANKS KINJAL ZAVERI
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              View replies
                              Hello
                              i have

                              UNLIMITED


                              365 Days


                              12999

                              2 MBPS

                              Plan

                              but i am not happy with this speed.

                              my user name is webconfines

                              mobile number is [protected]

                              please do some-thing
                              Reply
                              Hello
                              i have

                              UNLIMITED


                              365 Days


                              12999

                              2 MBPS

                              Plan

                              but i am not happy with this speed.

                              my user name is webconfines

                              mobile number is [protected]

                              please do some-thing
                              Reply

                              internet connection not available most of the time

                              After 1 month of connection problems started and none of tue complain numbers are working of gtpl contact numbers mentioned on website are also not reachable every time. Is this company fraud?
                              Reply
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                                M
                                maulik1234
                                from Surat, Gujarat
                                Aug 13, 2014
                                Resolved
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                                Resolved

                                Address: Ahmedabad, Gujarat

                                I am using GTPL Internet Connection since last 2 months but after every 15 days there is some kind of connection problem and my internet didin't work for 1 or 2 days and i have to do compalin again again.i have to call customer care very frequently and have top waste my money and time both.I have 1 year subscriptiopn and already paid all money inspite of that connection lost very frequantly.i told it before it also and i want peramnant solution as soon as possible.My internet is not working since last 3 days from date 10/08/2014.
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  M
                                  MAHENDRA1207
                                  from Ahmedabad, Gujarat
                                  Aug 11, 2014
                                  Resolved
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                                  Resolved

                                  Address: Ahmedabad, Gujarat

                                  Dear Sir,

                                  My cable operator has installed GTPL setup box in my home before 6 month, but He ahs not informed that it is ilegal set up box. and now my setup box is stoped by GTPL and my operator not ready to change setup box so I am not able to watch TV from one months. I request you to support me.

                                  My setup box Sr.No is [protected]

                                  Thanks,
                                  Mahendra
                                  [protected]
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    A
                                    A F Khan
                                    from Mumbai, Maharashtra
                                    Aug 9, 2014
                                    Resolved
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                                    Resolved

                                    Zindagi Channel

                                    Address: Kutch, Gujarat

                                    Zee Network new channel launched 2 months back but yet not available on your GTPL Set Top Box. 1.Your GTPL Rep. Kutch Representative Mr. Shailesh is not responding since 5 to 6 days. 2. Your Customer Care No. [protected] is continously Busy and if call received then keeps on hold for long time. 3. Your Nodal Officer No. Mr. Bhavesh Bera has hoisted Land Line No. which is incorrect. 4. Rest of the above No. given in your Official...
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                                    Y
                                    Yogesh Makwana
                                    from Mumbai, Maharashtra
                                    Aug 8, 2014
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                                    Address: Ahmedabad, Gujarat

                                    Hi team, I am facing issue with Internet since last 7 days, also i have logged call with GTPS support team but no luck they are closing tickets without checking or confirmation with client. This is very ridicules service provided by GTPL and also while asking for escalation contact they are providing nodle officer number, which is not exist also same is still reflection in their website. So I don't do anything not to escalate to any senior or to any one. User ID : - yogeshmakwana Please look into this if some one can help me. Thanks, Yogesh Makwana
                                    View replies
                                    Username:mnmajmudar
                                    Mobile no.[protected]
                                    present address:18, Ankur Society-2, Bamroli Road, Godhra, Panchmahals Pin:389001
                                    Contact:[protected]
                                    Reply
                                    service provided by GTPL and also while asking for escalation contact they are providing nodle officer number, which is not exist also same is still reflection in their website. So I don't do anything not to escalate to any senior or to any one. User ID : - kushal7 Please look into this if some one can help me...
                                    Reply
                                    My internet is not working till 4 days...customer care no. [protected] is not responding...plese respond
                                    Reply
                                    Gtpl internet
                                    Name: Richa panchal
                                    Location: surat.
                                    User id: panchalrr
                                    Registered contact: [protected]

                                    My gtpl Internet not working between 2:00pm to 8:00pm. Complaining since last 15 days. U can check complaint details. MAC ID has also been mailed by me as requested by them But no positive response has been found by me.
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                                      J
                                      Jainita Bhaumin Patel
                                      Aug 7, 2014
                                      Mar 15, 2025
                                      This thread was updated on Mar 15, 2025
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                                      no signal

                                      Address: Ahmedabad, Gujarat

                                      I m a user of gtpl hd set top box. And i am not receiving good survice from it. For that i had try to call our areal service man. But he never even responce to my calls. 3 to 4 hrs there is no signal on tv. I am so disappoint with this service. I am kindly request you to help me with solving this problem of mine. And every day 11PM to 7 AM no signal show. my provider name 'Khodiyar world vision' near Ratnpura, vastral, Ahmedabad....
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