HDFC Bank — wrong billing

Hi,
I am HDFC Credit card holder for long time.I have some problems.
First I get statement rarely, .and second that statments which i recived is wrong also. I asked to their customer care staff but they are not listening.

I have a HDFC Credit Card from past 2 years. I have been a prompt payer and never delayed my payments. I do not use my Card for any internet transaction due to fraudulant activities. But somehow, due to the Banks insecure website, there was a transaction of 5000+ amount done on my Card via internet. I contacted the Customer Care as soon as I saw this charge and they asked me to send a fax. I sent the Fax and they responded saying that they are investigating. However, all they did was gave my case to a collection agency who harrassed me to pay for something which I have never done. I told them many times about the dispute but they are so arrogant that they never listen to customers. One of the worst customer service. Then I wrote a letter directly to the Credit Card department and they responded saying that I have done the transaction. Please note that they did not provide any proof for the same. Any person can write on a letter pad and say that you have done something which do not actually prove that it is done by me. Finally they put a hold on my Savings account for the Credit Card charges. When I contacted there Credit Card divison asking for proof they just denied saying that they do not have any proof. One of the worst Customer service you can ever get.

Before allotment of the Credit Card, HDFC made so many calls and visited my house also. I have not approached anybody of providing me CC, but HDFC sales agents themselves entered my office and started giving false promises, (No surcharge on petrol filling etc)

Having paid on the due date they have charged me with Rs 552 of ‘Late Fee’ which is not acceptable to me. Though I have informed the same, no action till now has been taken.

HDFC CREDIT CARD is useless card. Requesting the Buyers to rethink before going for HDFC CC

Dear customer,

Late payment charges are levied by the bank only when the Minimum Amount Due is not paid by the payment due date. If you would like a clarification on the charges on your credit card bill, we request you to use our phonebanking service. Alternatively, you can write to us at the email id [protected]@hdfcbank.com (please mention the complaint id TTU[protected] in the subject line of your email), and we will be happy to offer you an explanation of these charges. (A schedule of the various charges can also be obtained on our website - http://www.hdfcbank.com/common/fees_default.htm)


Regards, Customer Assistance, HDFC Bank

I would like bring to kind notice regarding the charges which has been charged twice in mine credit card statement .i had made an payment to cesc for electricity bills amounted to rupees 498.52 though I received the automated message from your end once . it was really shocking when I received mine statement that it has been charged twice.
Details of mine credit card:
Card number : [protected]
Name : Yogesh agarwal.
email id : yogesh.[protected]@yahoo.co.in