HDFC Bank Complaints & Reviews

My balancepayable was Rs50452.96 as at Dec2008. I have paid lumpsum payment as detailed below
09.02.09 5000.00 total 32100.00 Yet i am informed balance of Rs 40000
07.03.09 5000.00 my request to recredit penal charges late payment charges
03.06.09 4400.00 other charges etc., change of address M J P DEVADOSS
15.07.09 4500.00 SENIOR MANAGER CANARA BANK RAMNAD ROAD
10.09.09 4500.00 ARYEMPI TOWERS 132 EASTMASI STREET MADURAI
15.12.09 4500.00 625001 TO BE NOTED AND COMMUNICATIONS SENT
13.01.10 2200.00 either to this address or my emailid:[protected]@gmail.com
24.02.10 2000.00

BE AWARE of hidden charges of HDFC bank credit card. The co. will send a message that GET MY CITY card and no surcharge on fuel charges but they will not inform you about the charges and when you receive the monthly statements surcharges are added.
Bank should give complete details instead of cheating customers through leavying hidden charges.

My card number is [protected].

I did a shopping on 13th Feb and that time called HDFC credit cards.
I got the update that my account has been upgraded to platinum plus from Gold and a new card will be dispached very soon.

Note this talk happened on 13th Feb 2010.

During the call I was told that once I receive my new card, I have to call to HDFC for activation of new card and deactivate my old card (GOLD).

Then on next day I was booking rail and Air ticket as well but the transaction was declined due to GOLD card block. (This was not informed me). Then I called HDFC asking about the transaction and updated that my card was blocked.

I lost my journey ticket due to this. Then I kept calling HDFC for this issue and was following up with Aayasha Sayyad she commetted to call me back on thursday, no call received from her.

Since then I am trying to catch either Aayasha or her supervisor Mr. Vinod Hiremath but no response from both of them.

I am very very regular payment payer even I make prepayments.

This is very pathetic and custumer harrashing service from HDFC bank.

I want to discuss this with Vinod's supervisor on this issue.

This is my e-mail which I have sent to all the people related to HDFC Bank and V Customer Employee:

To whom it may concern

I am writing this as "To whom it may concern" as HDFC has been acting as if they are not concerned at all about my problem. TO KNOW MORE ABOUT MY PROBLEM PLEASE SEE THE E-MAIL BELOW WHICH I HAD SENT ON 4TH FEB 2010 AND OTHER AROUND 8-10 E-MAILS AND HUNDREDS OF CALLS MADE.

Anyway now this is the case since 2-3 months I have been fighting with HDFC to reduce my policy premium from 2400/- to 1000/- AS PROMISED by the issuing manager during the time of the issue. But when I visited the office of HDFC Standard Life in Sec-63 and called thecustomer care several times they told me that this cannot be done until 3 years of issuing. And I was misinformed.

I am writing down my grief in points below so that you can understand better:

1. My policy was issued by Ms Vibha Rai from New Friends Colony, in July 2009.
2. I was promised that the first premium has to be 2400/- and thereafter I can pay AS MUCH AS I CAN as premium as I will receive a call every month before deduction of my premium (WHICH I NEVER DID).
3. Then when I called back the issuing agents to confirm this they said that yes it is possible.
4. When I received the welcome call from HDFC and they told me the T&C I confirmed from that person as well, he said NO it is not possible, and you will have to pay first 6 installments as 2400/- and then you can reduce it, I CLEARLY TOLD HIM THAT I DO NOT WANT SUCH POLICY AND PLEASE ARRANGE TO RETURN BACK THE DOCUMENTS, so he told me that he will arrange a call back within 24 hours, which never came.
5. I waited for 6 months to complete and then I went to HDFC office to reduce my premium amount but to my surprise they told me that it cannot be done for 3 years.
6. I suspected something was wrong, I went back and checked the documents closely and saw that there were COUNTERFEIT signatures of me on the documents, which were done because I was not made aware of the policy facts.
7. Now now one is looking into the matter since 2 months, so as grieved about my situation as I am as no one is bothered about the situation, I have decided to go the other way around.

I owe HDFC 54,000/- as a Personal Loan and around 14,000/- as Credit Card balance which are linked to my account. I decided not to pay the HDFC loan premium unless they clear off the matter and since 10 days when I have not made the payment and told the collections agent the reason why, I have been receiving calls from HDFC to solve my problem, please visit this office please visit that office, and HDFC Loan division does not care about what policy you have and it is not their concern.

Well reason for my grief is HDFC I do not care what division, for a customer HDFC is same and until the day I was paying my loan premium on time no body cared about my problem but I do not pay 1 installment and I get 7 calls in 10 days telling the solution of my problem. Well, I am not going to visit any HDFC office and am not making any call to any HDFC agent/employee or customer care, because I did that already many times.

Well here is a dialogue which one of HDFC's representative said "HDFC will not run for your problem, you will have to run for your problem" well then who so ever is concerned about this problem should know that I'm not going to run for this problem any more even if I get threats from 3rd party collection or a court notice, because I have proof of CHEATING by an HDFC employee and I want SOLUTION for that, I have been grieved since 8 months and no body cares, all HDFC cares about is their money and nothing about the customer, well if HDFC is big today it is only because of customer they have. So first make customer satisfied with the services and then ask for something from them.

Well I have been mentally harassed and grieved because no one even cares about my problem and I am sick and tired of dealing with phone calls that only promise me another date or another "will try to find the solution" things. So please I am giving you a solution, RETURN MY 14,400/- which I paid as premium and I will pay off my loan and credit card otherwise I am ready to go to the consumer court and wait for them to find a solution, and until then I am not dealing with HDFC bank in any way.

And if you at all are worried about your customer then I should receive my 14,400/- in my bank account and not another call promising me that "we will find a solution shortly", I am an 8 year old HDFC customer and will QUIT HDFC bank if this issue is not resolved with immediate effect.

Please e-mail me at [protected]@ymail.com for suggestions about my problem.

Hi,
I want to make complain against HDFC CREDIT CARD collection dept.i am carrying a card no.[protected],the limit of this card is overdue,but every month i am paying them the interest on that amount which comes around 2100/- but this month i am not able to pay the said amount,so they are saying ki if don't pay the amount we will send a executive at your relatives place,the address which i never mentioned anywhere.& every month before making a call to me they always make a call to my parents.which i think not a way to get the things done.They actually shout on phone there is no professionalism in these people & the manager of these executive also don't have any manner to how to talk they use rough language & say "hum kaun sa 50000 bugs mang rahe hain" "itne din se kya kar rahe ho".& also saying "if something happens then don't blame us"
The name of the executive is Reshma & her manager name is Prakash.
& No. from which they are making call are[protected] &[protected].

I want to take some necessary action against these people.

Thanks & Regards
Priyanka Singh
# [protected]

Dear Ms. Singh,

Thank you for writing to us.

This is with reference to your e-mail regarding your recent interaction with the Bank.

We take this opportunity to clarify that finance charges per month accrue to your card account in case we are in receipt of partial payment or non receipt of any payment towards the outstanding on the card account. The late payment fees would also accrue if we are not in receipt of the minimum amount due by the payment due date.

We observe that we have not been in receipt of your payment towards the minimum amount due as per your monthly statements since November'09 within the payment due date. Owing to the same, applicable late payment charges and finance charges were levied to your card account and the same reflects in the monthly statement sent to you.

Hence, our bank representatives had contacted you to facilitate payment. While we have explained the circumstances causing the payment follow up, we regret for any inconvenience this may have caused to you.

We wish to inform you that your credit card is currently overdue and there is an outstanding of Rs. 43,363.32 due and payable as on date on your credit card account. We request you to effect necessary payment to avoid further levy of charges.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm

Assuring you of our best service at all times,

Regards,

Joyce
Customer Service Officer




Dear Credit Card Manager,

I am CREDIT CARD([protected]) holder of your bank,as my account is already overdue,every month i am paying the minimum amount due i.e 2100/-
but this month due to some personal problem i am not able to pay this amount,so it's my kind request to you that i'll surely pay this amount
at the end of next month.I was trying to arrange for that amount but somehow won't be able.
I said the same thing to your collection department but they are not ready to listen,& saying that if you wont pay this amount within one hour
we will collect this amount from your relatives place,& i have never mentioned my relatives address anywhere.
So Kindly pay attention towards my request & do the needful & plz revert asap.

--
Thanks & Regards
Priyanka Singh
# [protected]

Dear Sir/ Madam,
I am a existing personal loan holder of HDFC Bank. I had taken one topup priviously on my existing personal loan and the process done smoothly without any dispute. but when I applied for second topup after 9 months they came to me to collect the papers but up to the last moment they never discloused the amount they are giving me as a topup. whenever I asked about it they told me that it is not finalized yet..they signed all the agreements without disclosing the tenure and amount. Since i need money very badly i thought that everything will be fine and signed all papers.
Before this i told them that don't change my tenure which is 60 months. but they changed my tenure from 60 months to 48 months because of that my EMI increased by RS 1000/- per month. After that I told them that it is wrong tenure that you had given me but now they are not intertening in this matter. they had given me 19000 check as a topup amout which is not yet encashed still they are asking for the new EM.I. I requested that i am not able to pay this much amout please reshedule my loan tenure or cancell it if it is not possible. they promissed me to do the needfull. but not doing anything. their recovery agents calling me again and again and harassing me.

Hello,
When I logged in to my HDFC netbanking account today, I got a promotional offer stating that petrol surcharges on all petrol stations will be free (there was a * above it with Terms and Conditional apply).

I clicked on the link provided hoping to read the Terms and conditions.
But the next screen I see is below:
"
The MyCity Petrol & Utility Benefits will be loaded on to your credit card in 15 working days and Rs.198 will be debited from your card account for this service.
"

It did not even ask for a confirmation.

When I contacted the customer care, I am told that I need to submit a written letter asking for cancellation.
Why should the facility be activated without asking for confirmation? And why should I run for a HDFC ATM where as it took me only one click to get this activated.

I have received an unsatisfactory response to my complaint regarding Anand Lok branch. Rather than apologizing for the behaviour of bank guard and bank staff Anchal Sharma, the manager rang up to justify their behaviour.
I had gone to drop a cheque when the guard prevented me from parking and passed insulting comments along with another guard standing nearby.On top of that, while I was filling the pay-in slip the bank staff named above, opened the door of ATM AND STARTED SHOUTING, SAYING THAT THE SPACE IN FRONT OF THE BANK IS RESERVED FOR BANK MANAGER. I asked her to show allotment/lease deed for footpath, she couldn't. How can bank staff block public roads and then shout at a customer
As a customer of the bank, I got shouted and insulted by two bank employees. My fault? I had gone to drop a cheque.

Hi,

I was contacted by HDFC bank that on application of platinum plus credit card, I will be eligible to get a VIP Alfa traveling bag once I swipe the credit card.

A separate form was also got signed in which this clause was mentioned. However, after swiping my card, I have received a cheep bag which has no connection with VIP.

Please take this issue seriously it is also affecting VIP brand loyalty.

Requesting autorities to take some immediate action on same.

Harshad

I am holder of HDFC Bank / International Gold Credit Card no. [protected] valid upto November 2010. Today I tried to make an online payment of about Rs.4,000/- but Pay Pal did not validate the credit card.
I have not been receiving credit-card bills regularly either by post or by e-mail. On the evening of[protected] I received a phone-call from one Mr.Pankil Gupta mobile no.[protected] informing me that I have to make a payment of Rs.14834/- against my credit-card. On the very next day i.e. on[protected] I deposited multicity cheque no.076858 drawn on PNB Sector-18 branch, Noida, at HDFC Bank, Civil Lines, Kanpur (where I am presently posted in my govt.job). Later I received statement dated 02.02.2010 on 10.02.2010. I did not receive any statement during last 6 months barring statement dated 02.02.2010.
Although I made payment immediately on receipt of telephonic information yet my card appears to have been deactivated which is not just. My card is valid for the last three years and I have never been a defaulter.
It is requested that:
1- My card be activated immediately as full payment was made immediately on receipt of information of dues.
2- Monthly statement be sent to me through my e-mail so that there is no chance of it's being lost in transit.
Thanks.
- Ved Prakash

to the hr manager,
hdfc bank ltd
mumbai
regardable sir,
with due respect i bag to state that i umesh kumar mishra, employee code-cu-01046, i had joined as a cse on 16june2009. i have resigned on 23rd of jan2010. the matter for sending complaints and couse for giving resinationis that slaes manager sumit verma employee code s 11345 nehru place , new delhi and team leader rakesh khosla employee code-cr19495 both person is not maintaining a good behavierwith cses as well as me .they are using abusing and dirty lunguage. this is a very remarkable thing that if the sm or tl is not satisfied with my work they can ask to me to give the resination or they can do departmental action.but why they will use abusing lunguage with me .on 22 rd jan2010 the sm and tl used very dirty and not askable lunguage.before it also they were using this type of lunguage.but on 22jan it was not affordable and they said to me to get out the branch and i gave the resination.i want to know that why they will say to me to get out the branch.is the hdfc bank is his persona;l asset. why i was treated as a bandhua mazdur i was an employeee of hdfc bank or somethin else
my second matter is that stii i m not getting my jan2010 months full and final salalry. and sm said to me he will sind my salary after 3 months. who gave the right to stay my salalry.kindlyit sould be notice to the all relevant person.

thanks
umesh kumar mishra
empcode-cu0146
okhla new delhi
contact no-[protected]
[protected]@yahoo.com

I was using HDFC bank since last few years,I am having problem in downloading yearly statement with netbanking of HDFC bank

I have also tried to ask online with their contact forms but they are also failed to send my problem to bank.

So I think they are stopping complains coming by net.
I dont want to contact to branch each time the problem arise.

I was acredit card holder of standard chartered/HDFC bank with zero outstanding also recieved a NOC letter from the bank still my name is reflecting in the civil list of bank.Because of this no bank is issusing me a credit card.PLease help me out to remove my name from the civil list of bank.

Hello,

I have account with HDFC bank & I have not operated the account from last 2 year,

When I come to know there is balance of Rs 4700 than I went in bank in Pune, Chinchwad one of employee advised me that, you can request for net banking and you can transfer the fund from HDBC to any other bank, and he filled up one from me



I received net banking password and when I login that time I do not have fund transfer facility mean this is mistake of HDFC Bank



So please advise me

Today 827.00 amount is big amount to salaried person, and it has charged by bank to me - however if bank can charge me Rs 827.00 with out any notice,

Mean when customer does mistake than bank give financial penelty to customer

But if In case Bank does mistake will they give financial benifit to customer


Kindly Advise


Sushant
[protected] (call me before 12:15PM)

To whomsoever it may concern,

i have been using this card for more than 3 years. initially i have applied for payment date as 10th of every month which have never approved. they made my payment date as 1st... so every month i have been paying my late fee till now! till last three months i have made my payments every month.... y last three months including this month is because i have been requesting the telecallers (collection agents) for settlements... they have never bothered to do so for last three months including this month. and moreover for last two months they have been calling my mom and my wife on their direct mobile numbers.. .i really dont know does RBI permit this type of harassment ... .asking a wife about husbands character and telling mom that her son have taken credits from everywhere and also fearing them that they would give police case if the payments are not made.... the only reason y am writing here is because my wife tried to suicide day before yesterday (17th feb) after a collection guy told her that i have my name in cibil which will have effect on my family and my childs future...... can anybody explain who gave authority to do that...also pls suggest if am wrong... the banks forcefully give us all these my training their telecallers and are harassing for payments.... can anybody help in stopping this nonsense... i know d fact that there are so many youngsters who have ended up their life due to this situation... i beg RBI to please get into such things and please dont allow the banks to simply issue credit cards and loans to any tom, dick and harry.... to hdfc bank... please consider this seriously and i want to confirm that am not here to cheat you but i stopped paying because i found ur people cheating me... ... please reply at the earliest... my card number is 4346 **** **20 6281 sujith sudhakaran... please help!

Dear Sir

Iam Using HDFC credit card for so long , i was admitted in the hospital for an surgery on 1feb2010 and got discharged by 06/02/2010 so i couldnt able to make this month Payment . Today i recieved the call from HDFC collection department ([protected])one of the lady staff spoke to me very rudely in unparlimentry language i was so insulted ,

They are not even bother to understand my situation and did not listen my words .

I would request you to address my grievences .

My card number [protected]

During my last visit to KOLKATA in 3rd week of December'2009 I had applied to increase my loan amount to Rs 8 lacs from 6 lacs in my loan account no.[protected] in your Branch office in Tribeni Market, Garia , Kolkata-84. Out of 8 lacs an amount of Rs 5.73 lacs was for paying the balance amount to builder and remaining amount of Rs 2.27 lacs was to be paid to me towards refund of self payment to builder. I had submitted my latest salary slip and bank statement of salary account of that period. Because of lengthy official formalities in getting a loan sanctioned from HDFC LTD. and because of my time constraint to stay in KOLKATA it could not be possible by HDFC LTD to carry out final disbursement in my LOAN ACCOUNT NO.[protected],[protected] &[protected] inspite of my earnest request to the dealer Mr Santabhanu Gupta and Branch Manager Mr. Sandeep Bajaj. Today when contacted Mr Santabhanu Gupta over telephone I have come to know that enhancement of amount in my loan account no.[protected] has not yet been sanctioned. Once again I have been asked to submit latest salary slip and bank statement for the same.In course my service in Railway I stay in Raipur, Chhattisgarh.It becomes very difficult for me to arrange leave to come to Kolkata because of work load in office. The flats are ready for occupation. Many occupants have started residing in other flats in the same building. In another case of loan to some Mr. Sen in the same building final payment has been done by your same Branch office of Tribeni Market, Garia , Kolkata-84. But in my case it is being delayed. The builder is pressing hard for making final payment. I promised him to make final payment in the month of December'2009. But i failed to do so because of delay by HDFC LTD. Finally I promised him to make final payment in the month of March'2010. Again I will send my latest salary slip and bank statement of salary account by post to your Branch office in Tribeni Market, Garia , Kolkata-84. Somehow I will arrange leave from office for two weeks and will stay in Kolkata during the period from 15/03/2010 to 24/03/2010. You are requested to be prepared to make final disbursement in my LOAN ACCOUNT NO.[protected],[protected] &[protected] during this period.

Thanks.
BIKRAM DAS.

To

The Credit Card department
HDFC BANK LTD


Sub: HDFC credit card depute for misuse


Dear Sir
I Nitesh Kumar had a HDFC credit card around 19 months ago when I worked with a broking house in Faridabad, post blocking and destroying it I have closed my salary account with HDFC with which I was given this card. Now after such a long a time someone from Delhi Rajaori garden HDFC bank called to my father's number which I updated with the bank during availing a credit card saying that I have some amount overdue on the card which I need to repay, now one thing which I fail to understand is that when I am working in Andhra Pradesh for last 1.5 years and I have no reason whatsoever that I can go to Delhi as my whole existence is here in AP how could such a thing take place. It clearly show the lacsity that the bank has towards the customer request.

When I called to the call center guys they again confirmed the card is blocked and said that I can file a dispute case for this as I don't hold the card also don't have the number of it. But someone in Delhi is using my card post destruction and blocking of the same, this is an high degree of integrity issue, request you to kindly look to this matter very seriously. As I do not remember the card number I have mentioned the mobile numbers.

Kindly resolve this issue and have a verification done for the same.


My old mobile number mentioned with the card: [protected]

My new number where you can contact me : [protected]



With Regards
Nitesh Kumar






nitesh.[protected]@gmail.com

Sir,
I have the honor to inform you that i am an a/c holder of HDFC bank having A/C No- [protected] Netbanking ID[protected] have lost of my HDFC NetBanking Password.....

i lost my netbanking password.please re-issue my password and send it to my mail or sms to my Mobile no -[protected].

Thanks & Regards
NAVEEN KHURANA
Karnal

hi on 12th feb 2010 i got CALL from hdfc bank credit card billing dept. the phone no was[protected] and i was talking to a girl called MINAL. she asked me about my credit card billed n i said i have not yet received it so she said she will mail me the statement... i said ok... then on the next day means on 13th feb 2010 i got a call from the same no n it was a same girl... i told her that i will do it today by afternoon then she told me that today is saturday. so i told her that ya i know it is saturday but in my home branch i know people so they allow me to enter from back gate... she said ok and kept the phone... it was my bad luck that on the same day my best friend got a slipdisk attack n we haded to sdmitt her immediately so i got so busy in that, that i forgot about this payment.... on the 17th feb 2010 i got a call from the same no n it was the same girl... i picked up the phone and she started abusing on me.... then i told her that i want to talk to her senior she refused to give the phone to her senior...then i cut the phone but again that girl called n started abusing ... icut the phone again but then she called at my residential no. n started abusing my parents. she started threatning them that keep your bags packed i m sending people and all the crap ... my mom told her to call on resedential no.... then my mom informed me about this phone called then i called hdfc customer care n informed them about that abusive phone called n told them your company cannot disrespect me or my parents. if i am not doing your payment send my case to legal dept and let them take action on me.... but your billing dept. dosent have a rights to disrespect any of their customer .. then the y took my complained but stil i got tthe call from same no ...i made 4 times complained but that girl MINAL kept calling me... finally i did the payment... then it stopped ... is there any kind of way to complained about these kind of people... i am so mad this girl that if she comes in front of me i will kill her coz she abused on my parents.... ps help or suggestion in this .. if i have to complained about this case what do i do ?