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[Resolved]  HDFC Bank — Not giving me the RC book, telling lie and harassing for EMI

Dear Sir,

Please find the mentioned below mails sent to me by your bank. It is very disheartening to say that Bank is playing a foul game with me.

The mail sent to me (against my complaints) On
Fri, Mar 28, 2008 at 9:04 PM
Wed, Apr 2, 2008 at 1:08 PM
Thu, Apr 17, 2008 at 10:45 AM
Mon, Apr 21, 2008 at 3:38 PM
Thu, May 1, 2008 at 2:01 AM
Fri, May 9, 2008 at 1:04 PM
Sat, May 10, 2008 at 12:09 PM
Mon, May 12, 2008 at 2:25 PM
Tue, May 20, 2008 at 7:05 PM
Mon, May 26, 2008 at 12:28 PM


The bank has written to me that

(On 28th March) - The bank is looking into the matter (

(On 2nd April) - You will get the RC within 15days (before 17th of April).

(On 17th April) - We regret for the delay in receipt of RC book to you as per our earlier
commitment.

(On 21st April) Rc transfer documents already submitted in RTO expected anytime now.

(On 1st May) - We would like to inform you that the process of R.C transfer has been completed. You are requested to contact Mr. Mukesh of M.S. Motors to collect the R.C Copy.

(On 9th May) - We confirm that the R. C. Book has been already forwarded to your dealer. You are requested to contact Mr.Mukesh of M.S. Motors to collect the R.C Copy.

(On 10 th May) - At the very outset, we are sorry that your experience regarding the R.C.Copy has been less than pleasant. We apologize once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest.

(On 12 th May) - that R.C has been transferred and you can collect the same from Mr.Mukesh (Mobile no [protected]) owner of M.S Motors.

(On 19 th May) - regarding RC Book, we will reply to you in 3 working days. We request your co-operation in the interim

(On 26 th May) - We confirm that the RC Book has been transferred in your name, however
the same is pending with RTO for signature. The RC book will be delivered to you with in next 10 days

It seems through all your replies that Bank was not telling me the truth and was giving all the wrong information to me.
Now 5 months has gone by and I have not been given the papers to me.
1. I am not been able to drive the car with peace of mind.
2. I am suffering from mental torture and not been able to sell the car in case of financial crunch.
3. Meanwhile I stopped the EMI after giving proper information to bank through my mails (See my mails on different dates sent to bank) as I was not getting the RC. Even Bank did not bother to write to me on this.
4. And now, the goons of the bank are giving calls to pay the EMI with Interest and all that. They are threatening to me and my family.
5. I told one of them the whole story, but they continued the threatening.
6. Tell me why this is being done to Me.?
7. And why should I continue paying the EMI?
8. Who is responsible for all this and what bank is going to do against them?
9. Why should I not initiate legal action against the bank? (Bank has not responded to this also as I had mentioned this too in my mail).

Regards
Arjun Deshpremi
Director- ADS Media Pvt. Ltd
Ex Head- internet Coordination- Outlook Group
News Editor- Dainik Jagran (The No.1 Daily newspaper in India)


RE:'HBL=[protected]' Complaint/Feedback for - Used car Loan NET.CS.Hpg
16 messages
________________________________________
loansupport <[protected]@hdfcbank.com> Fri, Mar 28, 2008 at 9:04 PM
To: "[protected]@gmail.com" <[protected]@gmail.com>
Dear Mr. Deshpremi,

We thank you for your e-mail dated March 27, 2008 regarding Car Loan.

Your query is being attended to. We will revert to you within 4 working days.

Looking forward to your co-operation and patience in the interim.

Warm regards,
Pramod Patwa
Customer Support,
HDFC Bank Ltd.


________________________________________
loansupport <[protected]@hdfcbank.com> Wed, Apr 2, 2008 at 1:08 PM
To: "[protected]@gmail.com" <[protected]@gmail.com>

Dear Mr. Deshpremi,

Further to our e-mail dated March 28, 2008 regarding RC book.

We understand the our official Ms. Smriti Kaushik has contacted to you and confirmed the you will receive the RC book in next 15 days.


Warm Regards,
Pramod Patwa
Customer Support
HDFC Bank Ltd.
[protected][protected][protected][protected]---


________________________________________
Arjun Deshpremi <[protected]@gmail.com> Wed, Apr 2, 2008 at 1:45 PM
To: loansupport <[protected]@hdfcbank.com>
Dear Mr. pramod
Thanks a lot for this. I am waitin for this
Regards
Arjun
[Quoted text hidden]

________________________________________
Arjun Deshpremi <[protected]@gmail.com> Wed, Apr 16, 2008 at 3:32 PM
To: loansupport <[protected]@hdfcbank.com>
Dear Sir,
Please refer to your reply below. 'HBL=[protected]' Complaint/Feedback for - Used car Loan NET.CS.Hpg
As per Your reply I was supposed to get the RC book by Today. But I am sorry to say that I have not recieved the RC book yet. As per your assurances I allowed the EMI to be withdrwan from my account But Now I am ging to stop the future EMIs.
I would also bring to your notice that
1. I am suffering from mental torture due to non having the RC book even after 3-1/2 month.
2. I do not know what will hapen if something goes wrong with the CAR.
3. I had made it clear in my first mail that some conivence is there with the bank with the seller through Bank DSA. But i have been assured through calls from Bank and your below mail that I will get the RC. but I still feel some 420 is there in this case and there is defenite conivence between Bank and Seller. And that is the reason why I was given so many assurances which has never been fulfilled.
5. I am going through a mental trauma with Financial loses. If I would had been provided the RC which was promissed to be handed over to me within 15 days, I would had been sold the car to meet my loses on time. But it is not happening and I am making financial loses till date.
6. Again I suspect that bank through its DSA will not provide me the genuine/origional RC book.
I had taken loans from your bank and always returned the loans through EMIS without any fault or complain. As on date too, I am paying the EMI for a personal loan without any fault or complain. But this time in case of this CAR loan my faith is eroded.I hope you will understand my problem and do the right thing to retain the faith of people like me in your bank.
Regards
Arjun Deshpremi



On Wed, Apr 2, 2008 at 1:08 PM, loansupport <[protected]@hdfcbank.com> wrote:
[Quoted text hidden]


________________________________________
loansupport <[protected]@hdfcbank.com> Thu, Apr 17, 2008 at 10:45 AM
To: Arjun Deshpremi <[protected]@gmail.com>
Dear Mr. Deshpremi,

We regret for the delay in receipt of RC book to you as per our earlier commitment.

Your query is being attended to. We will revert to you within 4 working days.

Looking forward to your co-operation and patience in the interim.



Warm Regards,
Pramod Patwa
Customer Support
HDFC Bank Ltd.
[protected][protected][protected][protected]---


________________________________________
loansupport <[protected]@hdfcbank.com> Mon, Apr 21, 2008 at 3:38 PM
To: Arjun Deshpremi <[protected]@gmail.com>

Dear Mr. Deshpremi,

Thank you for your patience.

Our officer tried to contact you on mobile and office landline no[protected] but not getting through. Delay in RC transfer is due to HR 26 No (Gurgaon Authority). Rc transfer documents already submitted in RTO expected anytime now.

You are requested to contact Ms.Smriti Kaushik as she is handling your case
her contact number is [protected]

In case of any further clarifications please write to us.

Warm regards,
Dayanand Chavan
Customer Support
HDFC Bank Ltd.
[protected][protected][protected][protected]---


________________________________________
Arjun Deshpremi <[protected]@gmail.com> Tue, Apr 29, 2008 at 11:04 PM
To: loansupport <[protected]@hdfcbank.com>
Dear Sir,
It seems you people are making us fool. It seems from your replirs time and again. And that with a person who is
1. head - Internet - Outlook group of magazine.
2. Who was News Editor to India's No. 1 Newspaper Dainik Jagran.
3. Who was Deputy News Editor At Hindustan Times.com
4. Who did the top level Reporting for almost 12 years and covered the banking sector too including your bank and had regular interaction with HDFC bank Chief at that time.
5. To a person who is very senior journalist.
And Now, Please note
1. I have passed the instruction to my bank to stop payments against this car loan.
2. I am going to sue the bank for the false promises made to me through all your mails.
3. And try to cheat through cnivence with DSA and Seller of the car who is a close associate of your DSA.
4. And for all this only your bank is responsible and have to pay the damages against my mental torture and financial loses apart from paying legal expenditure in future.
Regards
Arjun
[Quoted text hidden]

________________________________________
loansupport <[protected]@hdfcbank.com> Thu, May 1, 2008 at 2:01 AM
To: Arjun Deshpremi <[protected]@gmail.com>

Dear Mr. Arjun,
We would like to inform you that the process of R.C transfer has been completed. You are requested to contact Mr. Mukesh of M.S. Motors to collect the R.C Copy.

Thank you for writing to us.


In case of any further assistance please write to us.

Warm regards,
Dayanand Chavan
Customer Support
HDFC Bank Ltd.
[protected][protected][protected][protected]---


________________________________________
Arjun Deshpremi <[protected]@gmail.com> Thu, May 8, 2008 at 1:38 PM
To: loansupport <[protected]@hdfcbank.com>
Dear Mr. Chavan
I had a talk to Mr. Mukesh. He again had promissed to handover the RC to me within two days. But till date I have not recieved the same. And That is why I have stopped the payment as I had written to you earlier.
Regards
Arjun


[Quoted text hidden]

________________________________________
loansupport <[protected]@hdfcbank.com> Fri, May 9, 2008 at 1:04 PM
To: Arjun Deshpremi <[protected]@gmail.com>
Dear Mr. Deshpremi,

Thank you for writing to us.

We confirm that the R. C. Book has been already forwarded to your dealer.

You are requested to contact Mr.Mukesh of M.S. Motors to collect the R.C Copy.


Warm Regards,
Ashish Bhatia
Customer Support
HDFC Bank Ltd.



________________________________________
Arjun Deshpremi <[protected]@gmail.com> Fri, May 9, 2008 at 1:34 PM
To: loansupport <[protected]@hdfcbank.com>
Dear Mr. Ashish
How many times I should contact. 100 or 1000s. You people are misleading me for the last two months naow and I am going through the mental torture for the last 4 and half months as I do not have the papers. Even I wrote HDFC as many as 8 times ands you people told me that I will get it within 15 days. And Now its again more than two months. Even I had stopped the EMI and you people are trying to make me fool.
I had again written to you that I am going to file a suit against the bank. But your bank is agnoring my the stoipping of EMI and legal suit. This is final call from my side. Now onward I am going to file a legal case against the bank without giving you further notice or reply to your maiols.
Regards
Arjun Deshpremi


[Quoted text hidden]

________________________________________
loansupport <[protected]@hdfcbank.com> Sat, May 10, 2008 at 12:09 PM
To: Arjun Deshpremi <[protected]@gmail.com>
Dear Mr. Deshpremi,

At the very outset, we are sorry that your experience regarding the R.C.Copy has been less than pleasant.

We apologize once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest.

Warm Regards,
Dayanand Chavan
Customer Support
HDFC Bank Ltd.

"

________________________________________
loansupport <[protected]@hdfcbank.com> Mon, May 12, 2008 at 2:25 PM
To: Arjun Deshpremi <[protected]@gmail.com>

Dear Mr. Deshpremi,

Thank you for your patience.

We would like to inform you that our officer had tried to contact you, however could not be contacted you. We would like to inform you that R.C has been transferred and you can collect the same from Mr.Mukesh (Mobile no [protected]) owner of M.S Motors.

In case of any further assistance please write to us.

Warm Regards,
Dayanand Chavan
Customer Support
HDFC Bank Ltd.



________________________________________
Arjun Deshpremi <[protected]@gmail.com> Mon, May 19, 2008 at 4:04 PM
To: loansupport <[protected]@hdfcbank.com>
Dear Sir,
Now, its endless wait. I was contacted by Ms. Jain whose No. was given to me in your earlier mail. She told me that the RC book was unsigned by the authority and has been returned for getting it signed. So it is still nopt clear when will I get the RC.

Meanwhile I had stopped the EMI and for that I got a call from your bank to pay it. I have refused to do so ready to face the legal battle. As I had informed you earlier too, I am not going to pay the EMI unless I am getting the RC.
Regards
Arjun
[Quoted text hidden]

________________________________________
loansupport <[protected]@hdfcbank.com> Tue, May 20, 2008 at 7:05 PM
To: Arjun Deshpremi <[protected]@gmail.com>
Dear Mr. Deshpremi,

Further to your e-mail regarding RC Book, we will reply to you in 3 working days.

We request your co-operation in the interim


Warm Regards,
Joshin Peter
Customer Support
HDFC Bank Ltd.



________________________________________
loansupport <[protected]@hdfcbank.com> Mon, May 26, 2008 at 12:28 PM
To: Arjun Deshpremi <[protected]@gmail.com>

Dear Mr. Deshpremi,

Thank you for your patience.

We confirm that the RC Book has been transferred in your name, however the same is pending with RTO for signature. The RC book will be delivered to you with in next 10 days.

Incase of any further assistance, please write to us.


Warm Regards,
Joshin Peter
Customer Support
HDFC Bank Ltd.



________________________________________
Complaint marked as Resolved Aug 14, 2020
Complaint comments  25 CommentsShareTweet

Comments

sir,
please reverse my all charges(gold card).my a/c no-[protected].Sales executive wrong commitment.
reverse my all charges
this is my second email regarding my loan account no1051106, My one and last instalment is due, but I made more then 100 and emails but no body is contacting me nor coming to my place to colect the money, Is there any responsible person in ur bank, call me n collect the EMI, I again request u to collect the same at ur earliest

Vinay Bahadur Srivastava
[protected]
Add- r no.04, gharkul appt, kisan nagar no.3, near wagle estate thane west
land mark near wagle estate police thane(shree nagar branch)

& i am not getting rc book.
pl's do the nedfull
yours truly (prashant gurav)
Please Send NOC For Loan Agreement no.2008QJ5098561.
As soon as Possible.

Thanking You.
Surjit Kaur w/o Sh Raj Kumar
H.no-197, Hira Mahal, Nabha 147201
TO, hdfc bank
i not get n.o.c of my tw loan
loan a/c no.146823 plz
MO.NO. [protected]
TO, hdfc bank
i not get n.o.c of my tw loan
loan a/c no.146823 plz
MO.NO. [protected]
TO, HDFC BANK
I HAD REQUESTED FOR MY REPAYMENT SHEDULE REGARDING MY
LOAN A/C NO 11498042.YET I CAN'T GOT IT.SO PLS DO THE NEEDFULL FOR US AND SEND MY REQUEST ON MY EMAIL ID TODAY
ITSELF ITS URGENT.

THANK YOU
YOUR CUSTOMER
RAMESH DEVJI PATEL [[protected]]
hi, i was talk to u r customer care center many time, & i request to him ple send me my interest certifcate, they told me every time we will send u, but till date i can't receivd that statment, so ple send me that statment on this mail id, it's again request to u
To HDFC Bank
myself gajender singh rathore i have opened an acoount in ur bank in dec 2008 and my account no is [protected] which has been deactiveted on the oder of bank manager becoz i asked for ur bank commitement. actually in dec 2008 i hav contact to an agent of hdfc bank jodhpur paowta branch and i told him about my needs and requirements. My needs were 1) i wanted to open an joint account with my father so i could have 2 ATM cards and 2) first account holder must be my father . then he told me that he will open my account in hdfc bank but i wanted to open an senior citizen account by the name of my father becoz he is above 60 and in that account as per ur agent commitment my father has to be maintain avg balance of 2500 . so that time ur bank agent asked my father for cheque but somehow my father was not able to give him cheque in that case agent suggested me to open an account with my details means i was the first account holder and after 7 days he will do one thing that he make my father first account holder and make me 2 nd co aaplicant but he did'nt do this then i call him more then 10 times but from agent side i did'nt hav any response . so i went to the bank ( powta branch jodhpur rajasthan) and i told to bank manger about my complains but he did'nt give me good response and bank manager told me we can'nt do anything against the commitment of bank agent.

gajender singh rathore
[protected]
[protected]
i have taken a personel loan of 01 lakh in march 2008. i want to pay and clear in on go now.on approaching nearest hdfc branch no support extended. i am presently staying at chennai. pse tell me the procedure.my loan account no is 12919450
i am take loan ur bank for alto lx. my loan aggrement no 14246797.please send me total amount shedule.
i want to my noc my loan agreement no this LIJA[protected], PLEASEsent to my noc on my addressI
my address h.no 2996, gulzar masjid mohallah ount walan ghat gate jaipur
Request you to settle my t/w loan.I am ready to pay Rs.15000/- against the said loan.Loan no:[protected].Waiting for a quick and positive response...
i just want my loan account number.i was taken loan for vehicle no.MH-04-DF-5292
pls.sms me on my cell no.[protected]
it's urgent
auto loan agreement no[protected] plz clear cancellation charges
About my two wheller loan.Loan A/C No:2570649.Please check my loan details.
From
G.ANANTH BABU
90, VAKIL NEW STREET
MADURAI-625001
Agreement No:12277994

SIR,
I WANT CLOSE MY TWO WHEELLER LOAN ACCOUNT . SO I WANT WHAT THE PROCEDURE AND HOW MANY RUPEES BALANCE IN ACCOUNT . PLEASE SEND THE DETAILS TO MY MAIL ID :
([protected]@gmail.com)
sir i have not recieved my schedule of my two wheeler loan my two wheeler no is MH 06 AR 5270 plz send my schedule at my adders as soon as possible.
Hi, this is raghu ur customer i had taken two wheeler loan, in 2005 i have cleared all the EMI's to the bank, now i have received Form 35, NOC from HDFC Bank on 14.11.2009, i have cleared all the payments o[censored]r bank long back itself & i was very regular in paying of my loan amount, now i got Form 35 & NOC but i have not received my Original RC Book yet now. my vehicle No.AP10AE6888. Please issue me Original RC Book as earily as possible.

Once again i request u to see in to my loan account and issue me Original RC Book.

Thaning you,

Yours faithfully
J.RAGHAVENDER
H.NO.12-1-415/2,
LALAPET,
SECUNDERABAD - 500017.

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