[Resolved] HDFC Bank — Torn currency in ATM Machine
AAshok Kumar Gupta
I hold an HDFC account through which I withdrew Rs 20000 on 7th on recieving money I was surprised to find fully torn note of Rs 500 further joined by cellotape, on quering the gaurd I was told that he do not have any contact no of any official, then an employee named Mohit entered the branch both saying visit branch to get the currency changed in working hours, if I have to visit branch then why ATM machines are there and moreover I got Ms Priya Nodel officer of the bank nos. I tried to contact at 8.45 AM but she didnt recieved the call, I logded complaint on HDFC customer care they said we will revert in next 2 hours but till date no revert is recieved. If a bank can put torn currency in ATM machine how can this be ensure that HDFC Bank is not into practise of putting Fake cureency which due to negligence or any other reason is recieved in the bank. this is all about atm outside hdfc sector 8c chandigarh branch ATM.
Complaint marked as Resolved Aug 14, 2020