[Resolved]  HDFC Bank — Torn currency in ATM Machine

I hold an HDFC account through which I withdrew Rs 20000 on 7th on recieving money I was surprised to find fully torn note of Rs 500 further joined by cellotape, on quering the gaurd I was told that he do not have any contact no of any official, then an employee named Mohit entered the branch both saying visit branch to get the currency changed in working hours, if I have to visit branch then why ATM machines are there and moreover I got Ms Priya Nodel officer of the bank nos. I tried to contact at 8.45 AM but she didnt recieved the call, I logded complaint on HDFC customer care they said we will revert in next 2 hours but till date no revert is recieved. If a bank can put torn currency in ATM machine how can this be ensure that HDFC Bank is not into practise of putting Fake cureency which due to negligence or any other reason is recieved in the bank. this is all about atm outside hdfc sector 8c chandigarh branch ATM.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet


i agree with you - Ashok - I got a torn note of Rs.500 from an HDFC bank ATM located in East of Kailash. I spoke to the security guard and he told me the Bank will change the note.. so i walked 10 minutes to the nearest HDFC bank at East of Kailash and the guy at the counter replied ' am sorry mam, this is not an ATM note'... He told me you either go to your home branch in Kalkaji or visit the HDFC in lajpat nagar since the ATM used was in their zone. They not only outrightly refused to verify this matter but literally washed hands and gave a negative, almost impolite response, as if I was trying to con them. I came away disgusted at their service.
This is in reference to incident happened with me at HDFC Bank ATM at Pinjore Garden Complex (Haryana) . I am having Account with SBOP, Baddi Branch, H.P. (A/c no. [protected]) with Debit card

On 21.06.09 in evening, I made withdrawal request from HDFC ATM for Rs 5000/-, but no cash was received. On inquiry from Security Guard posted there, I was informed that ATM has gone “out of order”. I waited fro 10-15 minutes during which other customer also tried for withdrawal but in vain.
Thereafter I went to SBOP ATM (Pinjore) where I withdrew Rs 5000/- & on Balance inquiry I found that other amount of Rs 5000/- has also been withdrawn from my account on same date.
I immediately rushed back to HDFC ATM and booked a complaint in complaint Book placed there with complete details of Incident.
I was assured that within 24 hrs, HDFC Bank will call me regarding complaint .But till date I have not received any call .

I got a torn note of Rs. 1000 from HDFC Karol Bagh branch, incidentally there was no guard in the ATM AND therefore no one to claim. The bank could not be approached as it was night time. Kindly replace the note and mail on [protected]
Same with me I got a torn note of Rs. 500 (left side ) from HDFC Tower A B CYBER GREENS, GURGAON ATM on dated 25th July 2016 at 6:59pm, incidentally there was no guard in the ATM AND therefore no one to claim however there were guard for DLF building. I tried calling HDFC customer care but could not get through. The call was getting disconnected again and again...

How should get replaced currency against Torn note of Rs. 500 . Image is attached

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