This is with reference to my withdrawal done on 5th may 2008. I went to HDFC ATM in shere punjab, as we had a function in my house i had to withdraw 27000 thousand rupees from my account number [protected],
1. I punched the amount Rs 2000 and money was dispensed bearing transaction number 3443, with balance remaining in my account Rs 58907
2. then i had punched Rs 20000 and received the money with balance remaining in my account Rs 38907 transaction no 3444
3.Third transaction, i punched Rs 5000, MONEY WAS NOT DISPENSED to me and a blank receipt was generated with depleted balance of Rs 33907 towards transaction number 3445, (as you can see in the receipt) which was over looked by me
4. I again punched Rs 5000 and money was dispensed with Balance 28907/- remained in my account for which transaction number is 3446.
To My shock when i opened my mail box i got a mail from CITI stating my ECS of Rs 13163.16 declined after checking my account i was astonished to see the Debit of Rs 5000/- again. Now to the best i can do, I had attached the ATM slips dispensed by HDFC bank, (thanks God, i have not thrown the receipt, Which i normally do)
I had mailed CITI-Bank with all the ATM Slip Scannedand the reply from CITI was
Dear Mr. Mohd,
This is with reference to your e-mail dated June 16, 2008 addressed to Head Customer Care.
We would like to express our deep sense of regret for the feeling of dissatisfaction you have been left with.
Further when it was not resolved i mailed to Aditya Puri and there was the reply from Rajeeb Chatterjee
Vice-President -- ATM, NetBanking & MobileBanking as follow
Dear Mr Sheikh,
We have once again checked the transactions that you did at our ATMs and have concluded that requested Cash was dispensed to you for these transactions .
From our side we have sent necessary confirmation and supportings to Citibank . You may please take up the matter with them for any further clarification .
thanks and regards,
Rajeeb Chatterjee
Vice-President -- ATM, NetBanking & MobileBanking
Please help me
Aug 14, 2020
Complaint marked as Resolved
Credit Card — Wrong Commitment
Hi,This is Rajan Kohli I had a complaint against your Collection Agent as He has committed me the waiver of late payment charges.
In the month of apr I requested him if he can get the late payment charges reversed he committed me the waiver of 1400/- and has taken the payment as ( min due -1400) and in the month of May when the waiver was not there I called him and had a check and he said he has missed it somehow and this he will be raising the waiver along with the current month charges(i.e 2000) and again has taken the payment as (min due - 2000) and again I receive the statement and no adjustements are there, then I got a complaint logged with customer care(MY BIGGEST MISTAKE) I logged the complaint on 27- May and after that I received not even a single call on the issue, in the meanwhile I was getting continuous calls from your collection people and I had asked them to update the details on my complaint as I do not have any update.
Now today I called your customer care for the update on the complaints and came to know that the complaint was closed on 28th without taking any confirmation from the customer even collection people (HSBC Mumbai) has not updated that the complaint is closed.
When I asked them why there were no confirmation taken or why I have not been updated on the complaint, they say I have to call then and check they will not call us, I am afraid if this is HSBC Customer Care.
Now I am asking for the waiver of 2000/-(Previous commitment) and 1300/- New late payment and Overdue charges.
So, This is to request you please go through the same and provide me the necessary waiver so that I can make further payments.
To bring in ur knowledge if i would have been informed by ur CC that they are not going to reverse the same on time I should have written it to u much earlier to get the same resolved, as delay fom their side has again let the payment not made on time.
Please update at the earliest to get the issue resolved so that I can get the payment made.
Also I will be surrendering the card looking at the service.
Thanks,
Rajan Kohli