[Resolved] HDFC Bank — ATM guard's misbehaviour

[Resolved] HDFC Bank — ATM guard's misbehaviour

R rohit g from Bengaluru, Karnataka

acc no: [protected] complaint no: 22805072 dated: 10/06/08 i steped into hdfc ATM within bank premise (address: #548/D, Maruthi Mansion, CMH Road, 1st Stage Indira Nagar, Bangalore - 560038) to withdraw mini statement i was amazed as wel as disappointed to notice that for my previous withdrawal frm centurion bank ATM which is now under hdfc is deducting charges for cash withdrwal .. i requested the guard(1 usually found seated at ATM) to provide me the wireless toll free equipment to let me clarify this with cx care. .1 guard(probably senior) standing nearby stepped-in & he rudely denied saying "u r late" its possible only till 3:30pm.. . I asked his name. he says "P K GIRI" now this guard was having gud mery-making time resting himself on railing, "no name" visible on his uniform, (no way i can verify his name) "no id card on chest" same scene is prevalent at ATM doorstep till the date of typing this msg! one gentlemen provided me cx numbers & infornt of guard i called cx care.. executive named Usha picked-up she provided satisfactory clarification including that 'all communication with the bank n frm within the bank is possible only till 3:30pm(mon-fri) n 1:30(sat)' now I conveyed abt the attitude of the guard . . .to register my complaint she insisted to verify his identity "now comes the trouble" since guard is aware that im complaining for his rude behavior he is no mood to provide his emp id . .rather he yelled at me in public, arrogantly shouted at me saying "I DONT HAVE ANY EMP ID" cx care executive on the other end overheard the entire conversation n registered the complaint against his uncivilized behavior but the guard is still hanging on at the same ATM with similar vibes. . i longer wish to step-in.. it clearly suggests that the bank management doesn't hav any room for customer's dignity Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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rohit g

from Bengaluru, Karnataka

errata : complaint no. 22805272
today I visited bank, yet again, I found the guard who misbehaved with me has made a point to stare at me on my visits .. not his fault may be coz he hail from slums.. .I feel sorry about the authority within the bank who fail to initiate action despite my complaint & subsequent calls to cx care to inquire about my complain status (I didnt received any cal/mail frm cx regarding my complain resolution)

On a cal made today(27/6 at 6:20pm) cx care executive admitted that my "feedback" not "complaint" would be forwarded to my home branch i.e, Aliganj in Lucknow, which will further take up this issue with Indiranagar branch in bangalore . .isn't it cool :) reason provided: "since I am cx of AliganjBranch, Lucknow" unfortunately till today I was under impression that I'm cx of HDFC Bank :(

manjunath

from Bengaluru, Karnataka

We Manjunath & Sadiq booked for a Dio Bike on 9th July 2008 in Cityhonda, St.Marks Rd, Branch, B'lore. one Mr.Karthik from HDFC Bank was following regarding my loan & i made my down payment & all my cheques also given to him on 22nd July 2008, when i booked on 9th they said you will get the loan by 3days but today is 31st July & i received a compliant from Mr.Saravanan Murthy (D.S.T Manager) Cityhonda St.Marks Rd, Branch, B'lore stating that my loan payment is still not released from HDFC Bank & they don’t know the reason why.

I seriously don’t understand why you people are making so delay. If the problem is with your Executive Mr.Karthik means bloody [censored] off such staffs from your Bank or if the problem is with Bank I don’t need such service at all. Please cancel my loan and give back my down payment Amount what ever I paid. I never expected such service from your HDFC Bank. I am an Admin of Andromeda Marketing Pvt Ltd. We had a plan to open a Salary edge Account for Staffs of Andromeda Marketing Pvt Ltd But after seeing such service from your side I don’t need the Loan or any service from HDFC. This compliant is sent to all Pvt Bank’s of Bangalore all Branches.

Regards,

Manjunath / Sadiq
Cell: [protected] / [protected]

Shashi Kumar Sharma

from Chennai, Tamil Nadu

The amount of 112.36 Rs Has been deducted from my account as the IBT code

Rama Shanker Sharma

from Mumbai, Maharashtra

DearSir,
My Name :Rama Shanker Sharma
Loan Type - Education Loan
Loan AC[protected]
I have taken Loan from HDFC for SAP Certification of 170000 whcih had been issued to me in January 2008. But due to some resion I did 'nt attend that Certification and contected to HDFC for close this in April March 2008(Date -19th March 2008) that time HDFC Person told me that I did cant close that Loan before 6 month and I had to paid all six EMI.
Now in Present condition i had Paid all six EMI properly and want to close this loan with returning this CHEQUE for this I contected so many persons of HDFC but nobody replied me properlly and they dont have have propen answer to close this loan with returning my cheqe (That was issued by HDFC to me ).
i contect MAMATA in chandigarh, Ayesha in DELHI, Sandep in Jaipur, Nobody has proper answer .

Before 7 days i had sent a mail to HDFC Regarding this issue . No i am finally giving a warning to HDFC.
Close this Loan and stop the ECS Deduction otherwise within 7 days I will file a complain in COURT regarding this issue

V.Vijay Kumar

from Delhi, Delhi

The amount of 112.36 Rs Has been deducted from my account as the IBT code i.e on 12/09/2008.can i have clarification on the same please..

Surender Kumar

from Chennai, Tamil Nadu

Subject: HDFC Bank 2nd time payment deduct forcebly in my a/c after final sattlement
Dear Sir

I was surprise, Bank are treated like a Cheater because bank are forcebly deduct amount Rs. 9956.95 without my knowlage in my HDFC Bank A/c after final sattalement of credit card payment. I was so many verval communicate but no resonce at you side.

Complaint Details : THIS IS THE SECOUND TIME I GOT CHEATED BY HDFC BANK.WE HAVE MORE THEN 5000 ACCOUNT OF EMPLOYEES OF MY COMPANY IN HDFC BANK Consequences : yestreday when after takig fuel from a pertol pump, i had give my debit card to service people for swipping the card, petrol pump person returned it back to me saying insufficient funs in the account. i got shocked because was having inr9960.00 in my HDFC account and was not acrrying enough cash with me..
Kindly reverse my payment otherwise I go to consumer Court.

regards

sachin_17482

from Mumbai, Maharashtra

Dear Sir,

On ATM mini statement I have found dedution of IBT 110.30 from my account my account No. is [protected]. Kindly clear what type of charges are you directly deducted from my account without given any information.

Sachin Deshpande