[Resolved]  HDFC Bank Home Loans — home loan double payment

Address:

Gurgaon, Haryana

Dear Sir ,

HDFC home loan division is taking customer for granted. . Details are as below .

Home loan account no[protected]. EMI Rs 61946/-

1. Payment for Feb 2012 was delayed due to PDC cheque dtd as 30.02.12 ( Date was invalid )

The communication in this regard was posted to me on 29th Feb from HDFC office and I received it only on 9th March with due date for 5th March.

Penalty was levied for delayed EMI payment cleared on 12th. Only EMI cleared and penalty payment was kept pending on request to bank for waiver.

2. PDC cheques for March 2012 , two SBI cheques were submiited EMI amount by mistake. Both cheques were presented by the bank and dual transaction posted in my account , I did visit Gurgaon HDFC branch and informed about dual payment debited from my SBI account , I was informed this will be adjusted for April 2012 . Subsequently i got a communicaton form bank that April cheque will also be presented and this double payment amount will be refunded back , i received the cheque dated 15th April for Rs 61467 /- against the amount 61946 /- .On clarifying with the bank they confirmed the penalty charges for March delayed payment is adjusted against this refund.I don't find any logic in this adjustment. Additional amount debitted from my account should have been refunded back with accrued interest for 15 days .

Also two cheques collection for the same month is not acceptable even if customer had submitted the PDC by mistaek. This looks very unethical when they are enforcing interest payment on delayed payment.

Please look into this and update the way forward. I have all mail communication in this regard and also the bank statement for all transactions.