HDFC Bank Complaints & Reviews

I HAVE APPLIED FOR CLICK TO PROTECT PLAN 75 DAY BACK FROM HDFC LIFE BUT TILL DATE THEY HAVE NEITHER GIVE ME MY POLICY DOCUMENT NOR PAYMENT RECEIPT .THEY DO NOT BOTHER TO RESPOND BACK EVEN AFTER MULTIPLE COMPLAINS ON THEIR TOOL FREE NUMBERS AND EMAIL ID .I REQUEST TO GIVE ME MY MONEY BACK IF THEY ARE NOT ABLE TO ISSUE ME MY POLICY .MY APPLICATION NO IS S[protected].

Hi,

My HDFC Credit Card No is [protected], I had an overdue payment on my card, for which I used to pay 2500Rs as an minimum amount every month from my salary. Suddenly i started getting calls / emails / telegrams from the recovery department for the same. I was given an offer for settlement which i did not accept as i didn't wanted to do any settlement. So finally in October 2011, i made a full and final payment of 22,000 Rs from my dad's account. Then i called HDFC credit card customer care to inquire about my NOC they said they will arrange a call in next 3 days. Each time i used to call them i got the same reply, the call never came... Now i am planning to apply for a credit card, but i am not able to get one as my name is still in the CIBIL. I have paid more than the bill amount and i have some amount with HDFC CC. Now i don't see any card registered under my HDFC net banking also..

Can someone please help me with this and let me know what needs to be done to get my name out of CIBIL...

Hi,

I was regular Customer of HDFC bank Limted i had one Credit Card of this compnay in 2008 that limit was 15000/- Rs i have swapped for 13000/- in 2008 . Min. Due Amt amt paid in next month as per statement then after i was not capable for paid that amount . after 10 Months i had talk to hdfc bank for Satalment but no reply

After 2.5 Years Hdfc has deducted 10112 Rs. in account without my permission . and now my total outstanding fugure is 43000/- Rs.

Dear Sir,

I am EX amp. in your Bank Since 20th May 2011 to 14 Dec. 2011. But Iam not Receive my FNF,PF NO. & Relieving Letter
So Please I request you to provide me as soon as possible

Thank you

Ashutosh Kumar Pandey
Emp. Code CA30933
Mob:- 91 [protected]

SIR/ MADAM ,

subject - complaint against HDFC credit card

I am varun guleria having saving account in HDFC BANK [protected] from last three year . i have maintained account so good . and i got a call from HDFC bank employye in hamirpur (H.P.) and he say to me that you maintained account so good and you are in good existing customer list so bank facilitate me by credit card . i never use this credit card,in any shopping or any other purpose and till this time this is packed as like when i received as speed post . After submission of formalities OF CREDIT CARD with in weak i have daily calls from delhi that its compulsory to take hdfc ergo HEALTH PLAN of 120000/ monthly installment approx. 963 with this credit card. i declined but they daily call me that its compulsory .and i also tell them that when i give my formalities to open credit card the bank executive not give me such type of instruction of any policy . i have so many calls from call centre that i have to open HEALTH SURAKSHA PLAN from HDFC ergo , this is compulsory ,Without this we are not able to give you credit card . i ignored so many times but daily they called me and after so much conversation with them at last i am forcebly convienced . i confirm that other listing hospital specially govt. hospital should be reimbursed . They said yes , i tell them all the formalities which can available from govt. hospital . At the time of claim they declined and demand lots of formalities that should not be available from govt. hospital at any cost . Payment mode on my saving account is auto pay. when i got all these mis selling i call on customer care and close my health policy in October 1st weak . they confirmed me your policy is closed . due to this harassment and money loss of 3000 i also close my saving account of HDFC and withdrawl balance amount .

And on 2nd November i have a call on behalf of my credit card . they tell me some balance that i have to pay. i ask why i have to pay . customer care executive tell me that u have a policy of HDFC ergo health plan . and by auto pay your amount is deducted from credit card . How this happened. I am totally surprise . i have close the policy , I have close the saving account , and i have not opted auto pay on credit card.
And I HAVE NO INTIMATION BY MOBILE CALL, NOT ANY BALANCE OR DEDUCTION MESSAGE , NOT ANY STATEMENT ON HOME ADDRESS AND NOT ANY SIGNATURE THAT THIS AMOUNT IS DEDUCTED FROM CREDIT CARD BY AUTO PAY .
AND FOR ALL THIS I AM NOT RESPONSIBLE . this is total miss selling and only harassed the customer .

KINDLY COMPENSATE MY AMOUNT take back your CREDIT CARD NO. [protected]
Sir i have never use this credit card so why i pay the penalty for which iam not responsible .

This complained is also send by me on NOVEMBER 1ST weak .
After this in February 2012 at home address i have a legal notice to pay standing amount of credit card which is approx.3800 and plus 500 notice document charges. When i called on customer care they confirmed me amount approx 11000/-
This is a big blulder and mis selling which i have faced . i tense about this and i have called so many times on CUSTOMER CARE of HDFC bank , ERGO and credit card . and they not solved my problem ,, i deposited written application on 35 sector branch in NOVEMBER as by guidance from customer care at Chandigarh . and with this all process i assured that everything is solved now. Why we customers face ,we have never do such things so why we get frustrate by these banks . we believe on you and on employee so why do they all this and brake confidence for which these organization are not able of trust and confidence .Banks PNB SBP SBI UCO never respond or frustrate any customer like this , if by mistake anything , they get responsibility ( with huge gatheration they have ) .
Last month in February 2012 i have a legal letter on my home address of penalty by this private bank .and after this i have again call on CUSTOMER CARE centres between 13th march 2012 to 15th of march 2012 by my mobile and landline phone they confused me by giving numbers and say call on these numbers . but there seems no result , at last they forward my complained by saying that with in 48 hrs u have call of our senior person to compensate or dissolve my problem .today 2nd weak going to be over but i have no call and no satisfactory response .
So kindly dissolve all this matter and comensate my frustration .


Thanks
Varun Guleria
varun.[protected]@gmail.com
Phone: +91-[protected]

We have taken home loan from HDFC during that time it was promised by HDFC person that the processing fee of the loan amount will be return for the TCS employees once the loan approved, we have selected HDFC because of this offer. We are also TCS Employess and chasing from last 6 months but not getting proper response. Even the sales manger of HDFC alkapuri branch Mr. Sunil Sah([protected]) is not responding to our ph calls.

we have lost our pateince to chase any more into this. Request you to please take some serious action so that we will get our money soon.
Our file numbers are[protected],[protected]

Neeraj Dubey
Lakhvinder Singh
Cell-[protected]

Dear Sir,

I was working with HDFC Standard life insurance company ltd from 3rd Dec 2009 to 15th Apr 2011 as Regional Accounts Manager. I transferred my provident fund from my old company century cement around 2 lakhs to HDFC standard life insurance company. When I left HDFC standard life I submitted my withdrawl form to them on 9th April 2011 and they told me it will be done within a month.

But till date it is not done.

Please do the needful.

Regards,

Shiv Kumar Kaser

Today i went to hdfc bank, thakur complex branch to get my dmat account address changed. I was shocked to hear from them that thay do not accept aadhar card as proof of address it can be taken only as proof of identity. Isn't it surprising that the government is spending so much as well as taking pains to get aadhar card done but our institutions are not accepting it as a proof of address. I feel some corrective measures are required...

I have an existing home loan with HDFC for last 2 years. They had offered me a scheme where for the first two years, the interest rate will be 8.5% and from third year onwards, it would be floating. recently, I had an offer from a different bank where the interest rate is going to be lesser compare to HDFC. So I decided to switch to the other bank. But HDFC is charging me 2% interest + tax. I read somewhere that NHB has directed that for floating intrest, there should not be any penalty. But HDFC bank is chargning me penalty even if my interest is going to be loating from 3rd year onwards. What are the NHB policies for this dual interest kind of plans.

Two years back, I had availed a HDFC Ergo health insurance policy, bearing no. HN[protected] for a term of two years.
This policy was provided to me as a valued credit card customer, where in I pay thee premium for 1 year and next year premium would be paid by the company.
This year policy expires in April 2012 and I got calls enquiring whether I was interested in renewing this policy.
From thee month of Feb 2012 I used to get these calls and I consistently rejected the offer of renewing this policy.

On 25 Mar 2012, I received a SMS from "TD-HDFCGI" stating the following:
"Dear Customer, as per your tel. confirmation we will debit your credit card a/c for health renewal HN[protected] in next 3 days.
Please maintain sufficient balance."

This came as a shock to me as I has rejected policy renewal offer multiple times.
Thus I called HDFC Ergo help line[protected] on 26 March 2012 and registered a request, bearing no.[protected] to stop my credit card a/c from getting debited. I was informed that it would be taken care.

Today, on 27the March 2012, I received one more SMS stating that my HDFC Bank credit card has been debited for HDFC Ergo Ins. policy premium.

This was utter nuisance and was totally unacceptable.
I again called thee HDFC Ergo help line today and informed the problem and requested them to revert the debited amount.
I am being assured of this being done in next 72 hours.

The whole purpose of me writing this incident here is to highlight the double standards these insurance companies have.
How can they renew thee policy stating that I had confirmed for renewal over my tel. conversation which I never did ?
I would request thee Insurance company to provide a proof of the same.

If not, I would want thee company to pay interest on the amount debited for number of days from my credit card a/c.
This is the same procedure which most banks follow when a customer fails to pay a premium/credit card bill before his/her last date.

Secondly, policy renewal should not be done over tel. conversation.
The customer should be asked to submit a written request or for convenience can be asked to fill an online form.

Hope appropriate action would be taken and some relief would be provided to people who have experienced similar problems.

Thanks in advance!

Sir, (Banking Ombudsman),
I Mrs Seema Kataria the Wife of Mr. joginder Kataria took a loan against Jewellery from HDFC bank Mayapuri New Delhi in 14.09.2010. Closing Date was 14.09.2011 at the time of received I Saw The jewellery was damaged I told him but they could not bother at that time I am in hurry but they insure me that they are responsible for it . Mayapuri Branch write a E- Mail to his Seniors But they could not do anything . I complain to Customer care but they also not take any interest. Please help me to give my right. I Have a Photo grapes and mobile Call details which show that our conversation between Mayapuri Branch and my self .

Regards,
Seema Kataria
[protected]
E-Mail seema.[protected]@yahoo.com

HDFC Bank, Lahurabir branch & Rathyatra branch holds our cheque without any reson fron two and half months.
bank personals not giving me any proper information regaring cheque.

I (Sachin Suman) didn't get my pf claim settlement.

PF No-M/H/300862/5485

Contact No-[protected]

E [protected]@gmail.com

I have been given the HDFC ERGO policy with policy number[protected] for both me and my wife with out asking or calling me.This is given on my credit card [protected] . I have cearly told the customer care of HDFC not to renew the policy, but still they taken money from my credit card and sent the policy papers. Please cancel this policy immediately and refund my money back.

Thanks,
B. SriHariChander

HI FRIENDS & ACCOUNTS HOLDER [protected] THIS IN INFORM TO BIG ANNOUNCED
HDFC BANK LTD.BIG CHOR BANK CATEGORY AWARD 2011 & 2012

I[censored] HAVE IN HDFC BANK SAVING ACCOUNTS . YOUR MONEY NOT SAFE IN THIS BANK & AS WELL AS IN CREDIT CARD HDFC CREDIT CARD. THEY DEDUCTED AMOUNTS HOLD IN TRANSTION . SO I AM AWARE TO YOU ALL. PL DON,T SUBMIT TRANSTION IN HDFC BANK ANY BRANCH. THEY ARE BIG CHOR & DAKU . THIS BANK TOTALLY FRAUD 420 BANK IN THIS COUNTRY. ALL BANK EMPLOYES HACKING EXPERTS IN HDFC . YOUR AMOUNT TRANFER , AMOUNTS TO OTHER BANK.


YOGESH TYAGI
[protected]

Respected sir,
with due respect and humble submission it is submitted taht on 19.3.12 while my wife withdrawing money from my HDFC Account No. [protected], the amount was debited from my account but she does not receive any money. This was the incident of HDFC Bank ATM in Shahdra, Delhi (trans yamuna). She immediately bring the incident to the notice of guard, but he said that the same was happened to a man just before her and said that don't worry the amount would be credited to your account very soon. The amount is not credited in my account till date. It is my humble request that kindlly look into the matter immediately. An early action will be hightly appreciated.

I am struggling to get my refund cheque of policy ([protected])cancellation from HDFC ERGO Mumbai office. I have made many calls and sent e-mail to HDFC ERGO but not yet receiving satisfactory response. Its been more than 3 weeks now the policy has been cancelled but no cheque received from HDFC. I got response to my service ID[protected] from HDFC on 17ty march stating that I will be informed about the despatch details of the cheque but in vain. When I called HDFC ERGO on 20th March I was informed that the Cheque has already been delivered by bludart courier airway bill number [protected] on 17th March, when I contacted bludart to get the details of the courier, I was surprised to note that the Airway bill number given by HDFCERGO was wrong & it was for somebody else & was not addressed to me. When I informed HDFC ERGO about wrong Airway bill number I was told that they have noted by compliant I will be contacted with further details on the cheque status. This all shows that at HDFCERGO things are not managed the way it should have been & I am being tortured to get my own money back. I am still to receive any response from HDFC ERGO........

Dear Sir,

Few months back i transfered my account to another HDFC Branch. The representative who initiated the account transfer said that my old account will be closed automatically after filling this closure from and the money will be transfered to the new HDFC branch account and i do not have to worry about anything. Once the money got transfered, he called me and told me that my old acc has been closed.

Last month when I visited my old branch for some other work, I got to know that my account is not yet closed and it is running on 0 balance. I told the bank helpdesk representative that i have closed this account months back. She said it has not been closed. And now she is requesting me to pay service charges that is crossing more than Rs. 3,000/-.

I tried calling the Representative who Transfered my account to the new branch, but he does not answer.

The bank Helpdesk representative said that he has left the job months back and may be he misplaced the closure form.

Now is this my fault ? Why should i pay extra service charges to close the account if an HDFC representative had misplaced my closure documents. Please do something about this.

Regards,
Dalton Pereira.

HDFC

Pls note that the loan was sanctioned to me form HDFC on basis of my Sincere Payment track record, (Loan No: 1121941), and after several months tenure payment (more than 6 months) , I wanted to pre close the same & contacted the Bank , and they had (Bank Customer Care Executive) confirmed the final pre closure amount Rs 92106/- stating It is All Inclusive of pre closure charges on 27/09/08 upon my Request No 050150 dtd 27/09/008, (3% Pre Closure Amount & Service Tax, etc) & immediately that day itself I have deposited the cheque (Cheque No: 981798 dtd 27/09/08, Rs 92106/-) in favor HDFC Loan Account. And also confirmed that the closure letter will be sent to me within 7 days. After that instead of closure letter I got the statement mentioning additional amount to be paid which was no acceptable from my side because I had taken the confirmation of pre closure amount form the bank and the same has been paid to them. They can see the track of my payments made to the same earlier. Apart from that, at that point of time itself I had requested your executives to reverse the fees charged on my account as there is no dues & close the same matter. But it couldn’t happened and they have keep on charged the late fees on it and extended the same. Pls note that this is clear case of misguiding (harassment) & claiming extra money from the customer, when the customer has cleared the amount as per the HDFC EXECUTIVE commits the pre closure amount. Again after making payment as per the confirmation of HDFC Executive words, if asked to pay more means this is complete inaccuracy of the Bank for which customer should not suffer. In this regards I had informed earlier also to HDFC. Hereby attached details for reference. This is the mistake from the bank, apart from that, they have put this in CIBIL which was not acceptable & clear case of harassment form the bank..

Loan File No[protected]
Cheque No- 131744 (SBI)
Amount : Rs. 7140.00

Reason :- I requested a home construction loan from HDFC bank dated 31st December 2011 which they promised they will sanction in 15-20 days as my papers were clear and also I had a salary account. Later on after a month (around mid Jan) they said they cannot sanction this loan due to some problem. Now they gave my documents back and then said processing fees refund will take some time. Now they keep on telling you will get it in some time.

HDFC personnel involved:

1. Rohan Sadashivan (Vikhroli branch)
2. Philomena R (Goregaon Head office)