Misbehaviour and badmouthing by your Customer Care staff Ms. Marina from your Nayapalli Branch, Bhubaneswar, Odisha
Sir/Madam,
I am compelled to bring to your notice the misbehaviour and shady behaviour meted out to me by one of your customer care staff working in your Nayapalli Branch of HDFC Bank at Bhubaneswar.
Sir, my name is Amar Samal. I work as the Chairperson of My India Foundation, a national level organisation working in the fields of poverty alleviation, education, welfare, awareness and unemployment. Alongwith this I am involved with many peoples’ organisations and the civil society of Odisha knows me very well for my social welfare activities. I am also the Editor of one literary magazine and one news magazine published from Bhubaneswar.
The intent to describe about me in brief is to show that I am a responsible person and what I describe below I take complete responsibility about its trustworthiness.
I am a customer of HDFC Bank, for which HDFC Bank provided me a car loan and a Gold Credit Card. I am repaying my car loan and used Credit Card for purchase also. To know the details about my credit card repayment terms like the rate of interest, terms and amount etc, I tried to contact in the Toll Free Number 1800 for minimum 3 times on 25.03.2012, 28.03.2012 and 02.04.2012 as there was confusion regarding issue of Health Insurance and subsequent cancellation. The person I was able to contact in the number took time and requested me to call again after some days as she had no details available with. Meanwhile when I am in utter confusion regarding the repayment terms, one Ms. Marina claiming to have been working in HDFC Credit Card section at Nayapalli, Bhubaneswar called me and asked me to pay the overdue. As per discussions with her I went to Nayapalli Branch on 16.04.2012 at about 1.30 PM. At that time probably she was taking her lunch. At that time Ms. Bannerji from HDFC Bank Calcutta called me and requested me to meet Ms. Jyoti there. As she was not present, Ms. Bannerji asked me to give the phone to the Security Guard. The security guard lied to Ms. Bannerji for which I protested. Insulted, the Security Guard tried to muddy the matter and started a quarrel with me. In anger I returned from HDFC Bank and complained to HDFC Bank Calcutta that day about the security guard. By that time Ms. Marina called me. I politely told her that I am not in a good mood because of that incident, I shall go after 1/2 day to the Bank to pay. Suddenly she picked up and used vulgar language, she made personal remarks about my character also. For 3 days she called me and badmouthed me. I have complained to the Bank authorities but with no answer.
This practice should be checked seriously and a strict action should be taken against these people as if there occurs a default in a particular system then there is a proper legal way for each and every thing but that does’nt mean that if these people give credit cards then they get every right to misbehave with people and even have the odesity to say that udhar liya hai to denna bhi sikho, do these people give credits from there pockets and if not then who allows them to talk such rubbish, there should be proper guidance to these people to talk in a lawful manner.
I therefore request that a immediate and strict action should be taken against these people
Amar Samal
460, Sabar Sahi, nayapalli, Bhubaneswar
Ph. No. [protected]
Aug 13, 2020
Complaint marked as Resolved 
