HDFC Bank Complaints & Reviews

Dear Sir,

I was working with HDFC Standard life insurance company ltd from 3rd Dec 2009 to 15th Apr 2011 as Regional Accounts Manager. I transferred my provident fund from my old company century cement around 2 lakhs to HDFC standard life insurance company. When I left HDFC standard life I submitted my withdrawl form to them on 9th April 2011 and they told me it will be done within a month.

But till date it is not done.

Please do the needful.

Regards,

Shiv Kumar Kaser

Today i went to hdfc bank, thakur complex branch to get my dmat account address changed. I was shocked to hear from them that thay do not accept aadhar card as proof of address it can be taken only as proof of identity. Isn't it surprising that the government is spending so much as well as taking pains to get aadhar card done but our institutions are not accepting it as a proof of address. I feel some corrective measures are required...

I have an existing home loan with HDFC for last 2 years. They had offered me a scheme where for the first two years, the interest rate will be 8.5% and from third year onwards, it would be floating. recently, I had an offer from a different bank where the interest rate is going to be lesser compare to HDFC. So I decided to switch to the other bank. But HDFC is charging me 2% interest + tax. I read somewhere that NHB has directed that for floating intrest, there should not be any penalty. But HDFC bank is chargning me penalty even if my interest is going to be loating from 3rd year onwards. What are the NHB policies for this dual interest kind of plans.

Two years back, I had availed a HDFC Ergo health insurance policy, bearing no. HN[protected] for a term of two years.
This policy was provided to me as a valued credit card customer, where in I pay thee premium for 1 year and next year premium would be paid by the company.
This year policy expires in April 2012 and I got calls enquiring whether I was interested in renewing this policy.
From thee month of Feb 2012 I used to get these calls and I consistently rejected the offer of renewing this policy.

On 25 Mar 2012, I received a SMS from "TD-HDFCGI" stating the following:
"Dear Customer, as per your tel. confirmation we will debit your credit card a/c for health renewal HN[protected] in next 3 days.
Please maintain sufficient balance."

This came as a shock to me as I has rejected policy renewal offer multiple times.
Thus I called HDFC Ergo help line[protected] on 26 March 2012 and registered a request, bearing no.[protected] to stop my credit card a/c from getting debited. I was informed that it would be taken care.

Today, on 27the March 2012, I received one more SMS stating that my HDFC Bank credit card has been debited for HDFC Ergo Ins. policy premium.

This was utter nuisance and was totally unacceptable.
I again called thee HDFC Ergo help line today and informed the problem and requested them to revert the debited amount.
I am being assured of this being done in next 72 hours.

The whole purpose of me writing this incident here is to highlight the double standards these insurance companies have.
How can they renew thee policy stating that I had confirmed for renewal over my tel. conversation which I never did ?
I would request thee Insurance company to provide a proof of the same.

If not, I would want thee company to pay interest on the amount debited for number of days from my credit card a/c.
This is the same procedure which most banks follow when a customer fails to pay a premium/credit card bill before his/her last date.

Secondly, policy renewal should not be done over tel. conversation.
The customer should be asked to submit a written request or for convenience can be asked to fill an online form.

Hope appropriate action would be taken and some relief would be provided to people who have experienced similar problems.

Thanks in advance!

Sir, (Banking Ombudsman),
I Mrs Seema Kataria the Wife of Mr. joginder Kataria took a loan against Jewellery from HDFC bank Mayapuri New Delhi in 14.09.2010. Closing Date was 14.09.2011 at the time of received I Saw The jewellery was damaged I told him but they could not bother at that time I am in hurry but they insure me that they are responsible for it . Mayapuri Branch write a E- Mail to his Seniors But they could not do anything . I complain to Customer care but they also not take any interest. Please help me to give my right. I Have a Photo grapes and mobile Call details which show that our conversation between Mayapuri Branch and my self .

Regards,
Seema Kataria
[protected]
E-Mail seema.[protected]@yahoo.com

HDFC Bank, Lahurabir branch & Rathyatra branch holds our cheque without any reson fron two and half months.
bank personals not giving me any proper information regaring cheque.

I (Sachin Suman) didn't get my pf claim settlement.

PF No-M/H/300862/5485

Contact No-[protected]

E [protected]@gmail.com

I have been given the HDFC ERGO policy with policy number[protected] for both me and my wife with out asking or calling me.This is given on my credit card [protected] . I have cearly told the customer care of HDFC not to renew the policy, but still they taken money from my credit card and sent the policy papers. Please cancel this policy immediately and refund my money back.

Thanks,
B. SriHariChander

HI FRIENDS & ACCOUNTS HOLDER [protected] THIS IN INFORM TO BIG ANNOUNCED
HDFC BANK LTD.BIG CHOR BANK CATEGORY AWARD 2011 & 2012

I[censored] HAVE IN HDFC BANK SAVING ACCOUNTS . YOUR MONEY NOT SAFE IN THIS BANK & AS WELL AS IN CREDIT CARD HDFC CREDIT CARD. THEY DEDUCTED AMOUNTS HOLD IN TRANSTION . SO I AM AWARE TO YOU ALL. PL DON,T SUBMIT TRANSTION IN HDFC BANK ANY BRANCH. THEY ARE BIG CHOR & DAKU . THIS BANK TOTALLY FRAUD 420 BANK IN THIS COUNTRY. ALL BANK EMPLOYES HACKING EXPERTS IN HDFC . YOUR AMOUNT TRANFER , AMOUNTS TO OTHER BANK.


YOGESH TYAGI
[protected]

Respected sir,
with due respect and humble submission it is submitted taht on 19.3.12 while my wife withdrawing money from my HDFC Account No. [protected], the amount was debited from my account but she does not receive any money. This was the incident of HDFC Bank ATM in Shahdra, Delhi (trans yamuna). She immediately bring the incident to the notice of guard, but he said that the same was happened to a man just before her and said that don't worry the amount would be credited to your account very soon. The amount is not credited in my account till date. It is my humble request that kindlly look into the matter immediately. An early action will be hightly appreciated.

I am struggling to get my refund cheque of policy ([protected])cancellation from HDFC ERGO Mumbai office. I have made many calls and sent e-mail to HDFC ERGO but not yet receiving satisfactory response. Its been more than 3 weeks now the policy has been cancelled but no cheque received from HDFC. I got response to my service ID[protected] from HDFC on 17ty march stating that I will be informed about the despatch details of the cheque but in vain. When I called HDFC ERGO on 20th March I was informed that the Cheque has already been delivered by bludart courier airway bill number [protected] on 17th March, when I contacted bludart to get the details of the courier, I was surprised to note that the Airway bill number given by HDFCERGO was wrong & it was for somebody else & was not addressed to me. When I informed HDFC ERGO about wrong Airway bill number I was told that they have noted by compliant I will be contacted with further details on the cheque status. This all shows that at HDFCERGO things are not managed the way it should have been & I am being tortured to get my own money back. I am still to receive any response from HDFC ERGO........

Dear Sir,

Few months back i transfered my account to another HDFC Branch. The representative who initiated the account transfer said that my old account will be closed automatically after filling this closure from and the money will be transfered to the new HDFC branch account and i do not have to worry about anything. Once the money got transfered, he called me and told me that my old acc has been closed.

Last month when I visited my old branch for some other work, I got to know that my account is not yet closed and it is running on 0 balance. I told the bank helpdesk representative that i have closed this account months back. She said it has not been closed. And now she is requesting me to pay service charges that is crossing more than Rs. 3,000/-.

I tried calling the Representative who Transfered my account to the new branch, but he does not answer.

The bank Helpdesk representative said that he has left the job months back and may be he misplaced the closure form.

Now is this my fault ? Why should i pay extra service charges to close the account if an HDFC representative had misplaced my closure documents. Please do something about this.

Regards,
Dalton Pereira.

HDFC

Pls note that the loan was sanctioned to me form HDFC on basis of my Sincere Payment track record, (Loan No: 1121941), and after several months tenure payment (more than 6 months) , I wanted to pre close the same & contacted the Bank , and they had (Bank Customer Care Executive) confirmed the final pre closure amount Rs 92106/- stating It is All Inclusive of pre closure charges on 27/09/08 upon my Request No 050150 dtd 27/09/008, (3% Pre Closure Amount & Service Tax, etc) & immediately that day itself I have deposited the cheque (Cheque No: 981798 dtd 27/09/08, Rs 92106/-) in favor HDFC Loan Account. And also confirmed that the closure letter will be sent to me within 7 days. After that instead of closure letter I got the statement mentioning additional amount to be paid which was no acceptable from my side because I had taken the confirmation of pre closure amount form the bank and the same has been paid to them. They can see the track of my payments made to the same earlier. Apart from that, at that point of time itself I had requested your executives to reverse the fees charged on my account as there is no dues & close the same matter. But it couldn’t happened and they have keep on charged the late fees on it and extended the same. Pls note that this is clear case of misguiding (harassment) & claiming extra money from the customer, when the customer has cleared the amount as per the HDFC EXECUTIVE commits the pre closure amount. Again after making payment as per the confirmation of HDFC Executive words, if asked to pay more means this is complete inaccuracy of the Bank for which customer should not suffer. In this regards I had informed earlier also to HDFC. Hereby attached details for reference. This is the mistake from the bank, apart from that, they have put this in CIBIL which was not acceptable & clear case of harassment form the bank..

Loan File No[protected]
Cheque No- 131744 (SBI)
Amount : Rs. 7140.00

Reason :- I requested a home construction loan from HDFC bank dated 31st December 2011 which they promised they will sanction in 15-20 days as my papers were clear and also I had a salary account. Later on after a month (around mid Jan) they said they cannot sanction this loan due to some problem. Now they gave my documents back and then said processing fees refund will take some time. Now they keep on telling you will get it in some time.

HDFC personnel involved:

1. Rohan Sadashivan (Vikhroli branch)
2. Philomena R (Goregaon Head office)

I want to raise a complaint regarding the Pending payment of My loan no. 20634837.

When I m going to bikes auto, Navrang Pura, Ahmedabad. They told me that there is Pending amount of 605 Rs.

But no one told me till date about this.

Two Wheeler Loan Details:
Loan Type: TWO WHEELER LOAN
Amount: Rs.38000.00
Loan Account no: 20634837
Name: Pratik N Soni
Two Wheeler Dealer: Bikes Auto, Navrangpura, Ahmedabad
My Address: D-16/191, NandanVan Appt, Opp Bhavsar Hostel, Nava Vadaj

Please let me know why shoul I pay because of your fault????

Regards,
Pratik Soni.
[protected]
Service Manage- Eurek Forbes Ltd

I am getting depository charges every month in my salary account Rs.23.16.
I am not sure what it is. Also in Some month charges were 5 times of above amount.
Need help on this.

Fraudulant transcation from net banking to Vodafone billdesk
Sir,

I am holding AIRTEL MOBILE regularly do bill payment for these number through my net banking from HDFC BANK,
I have noticed 6 fraudulent transactions to Vodafone billdesk on 07th MARCH 2012 .I contacted HDFC BANK to provide me details , The bank in turn asked me to contact Vodafone as the payment has gone to Vodafone billdesk, Details attached with this email.

I have been following up with Vodafone since then, They made me waiting close to 7 days with a reply that all these details can not be shared with you and advised me to contact Police and start the investigation . I have already lost 12,002/- quite a sizable amount through these tansactions and again to process this investigation have to spend some more amount.

I request you to investigate this matter and help me in getting this details from Vodafone.

Thanks & Regards
RAGHAVENDRA S
+91-[protected]

REJECTION OF APPROVAL
HDFC BANK sent the sms like that-"Dear Customer Your completed Personal Loan app is now accepted.Pls quote ref no.20979017 for any status update- "

But after 4 working days without any varification the executive informed thet my application has been rejected I want the explanation regarding that matter...

DEAR SIR/MA'AM,

THIS IS REGARDING THE SETTLEMENT OF MY CREDIT CARD NO. [protected] NAMED SHIRISH S CHAURASIA.

CURRENTLY I AM NOT STAYING IN CURRENT ADDRESS BECAUSE THAT HOUSE DOES NOT BELONG TO ME, THE HOUSE IS ON MY ELDER BROTHER'S NAME AND THE PROPERTY IS ON PAGADY SYSTEM, I WAS STAYING ON RENTAL BASIS. NOW DIFFERENT FAMILY IS STATYING IN CURRENT ADDRESS. THEY HAVE RECEIVED MY NOTICE FROM CHENNAI STATING ABOUT CREDIT CARD PAYMENT AND TO SEAL THE HOUSE AND MOVABLE AND IMMOVABLE PROPERTY. MY BROTHER CALLED ME UP AND SAID THAT THE HOUSE BELONGS TO HIM THEN HOW CAN HDFC CREDIT CARD COMPANY CAND SEND SUCH A LETTER WITHOUT ANY INVESTIGATION THAT WHETHER THE PERSON IS STAYING IN THAT PLACE OR NOT. SO HE IS GOING TO SEND NOTICE TO HDFC BANK REGARDING THE SAME. DUE TO THIS I AM FACING LOTS OF FAMILY PROBLEM.

CURRENTLY I AM JOBLESS AND MY FINANCIAL CONDITION IS VERY BAD BUT STILL I AM READY TO DO SETTLEMENT IN RS.15000/- BUT THEY ARE NOT READY FOR THE SETTLEMENT AND KEEP THREATNING ABOUT SEAL OF PROPERTY.


REQUESTING YOU TO PLEASE INTO THE MATTER AS EARLY AS POSSIBLE

AWAITING FOR YOUR POSITIVE AND QUICK RESPONSE.

Shirish S Chaurasia
Mumbai
[protected]

Hi Team,

I am Datta Jogdandkar, 26 Mumbai resident. I am having salary account with HDFC Bank Ltd. for last 2yrs and also having good records with bank accounts. I am working reputed company and even we have 2 own rooms in Mumbai and my permanent home address comes in Dharavi area. In last 2 yrs i am had applied 3 times credit cards with HDFC bank with bank approved but every times bank reject my request due to i am not match with bank's internal Policy code. my complaint it about the same with bank if i am having very good records with bank working with reputed company and having owns rooms in Mumbai then why my application every times rejects i am really afraid with this all, i need anyhow credit card because i want shop my wedding shopping with cards. Even my all colleagues having cards with same criteria. i am writing every day mails to hdfc bank to meet some top management but they wont be reply and some day i got called some of officer he saying that we will not approved your cards i[censored] want do anything we wont be fear about you. request you that please grant my complaints against the bank.