| Address: Mumbai Suburban, Maharashtra |
Respected Sir,
I am working with Union Bank of India & under tie-up arrangement between UBI and HDFC Standard Life I had taken HDFC Assurance Policy No. 10348501 in August 2005. Premium frequency is Annual. Since 2006 my premium is paid through ECS on 13th August every year.
Accordingly, the premium which was due on 13th August 2011 was also paid & I am holding the receipt No.AUS04388 dated 16th August 2011 for the same. In the month of December 2011, I received a call from HDFC asking me to pay Rs. 189/- immediately due to increase in service tax. But my cheque dated 16th December 2011 for Rs.189/- was returned by HDFC saying that the amount due is Rs. 13017 including premium, increased service tax and internal charges. In the last week of December 2011 I received a cheque of Rs. 12194/- of HDFC without any explanation.
Since February 2012 again I am receiving phone calls that my premium due on 13th August 2011 is not received. After trying their Toll Free Numbers which did not work, I have interacted a number of times through e-mail with their customer service officers. Then I received an e-mail from Ms. Binita Upadhyay, Customer Service Officer that I am supposed to pay Rs. 12383/- (premium of Rs. 12194+increased service tax of Rs. 189) and reinstatement fees of Rs. 250 and interest of Rs. 902 is waived. I sent my cheque no. 100272 dated 17th March 2012 for Rs. 12383/- o[censored]BI which was returned by their Operations Department asking me to pay reinstatement fees and interest.
I am paying my premium through ECS since 2006 regularly. How will I know the increased amount of premium without any intimation? As soon as I received a call to pay increased tax I paid the same which was returned by HDFC. As soon as I received an e-mail to pay Rs. 12383/- I sent the cheque which was also returned by HDFC and converted my policy to the paid up policy.
When my premium amount of Rs 12194/- was paid on 13th Aug, 2011 and was returned in the last week of Dec, 2011, so my policy was in force till Dec, 2011. Why should I pay the interest and reinstatement fees and how did they convert my policy into the paid up policy? Why should I bear the loss for the glitches in their systems?
I request you to kindly look into the matter immediately. Awaiting for your response.
Thank You,
Mrs. Mrunal Hendre
Aug 13, 2020
Complaint marked as Resolved
HDFC — dual payment by mistake
sir,i am purshotam lal holding bank account in hdfc bank A/c no. is[protected], i had made dual payment to pay my mtnl landline bill by mistake through net banking.i m resquesting u please try to send it back to my account or adjust it on next bill.
thanking u