[Resolved] Hindustan Lever Ltd - Pure It Water Filter

[Resolved] Hindustan Lever Ltd - Pure It Water Filter — No Response

V Victor from Madurai, Tamil Nadu

Till date no responce... Any thing can be done ??? -------- Original Message -------- Subject: Service Request Date: Wed, 21 May 2008 13:06:30 +0530 From: Victor <[protected]@covenantindia.net> To: pureit.[protected]@unilever.com Dear Sir/ Mam, Kindly help me in reaching your customer service numbers in Chennai. Am looking to service my water filter since last week am not able reach Pure-it. Either the numbers are always busy or no response. [protected]helpline For Purit) +(91)-[protected] SMS - 54555 - I get reply Invalid Key word ( What is the Right Key word ?) Your product is really excellent, but am little scared about customer service. It actually holds me to refer others. Kindly request your guidance Thank you very much -- With Warm Regards Victor Mobile:[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

madan.pal

from Delhi, Delhi

PURE IT WATER FILTER — Battery and kit change

Change my kit and battery. Madan Pal.

[protected]

madan pal

from Delhi, Delhi

pls urgents basis

PureIT / Hindustan Unilever Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr.Madan.pal

This is in continuation to our conversation and the concerns mentioned in your blog dated 01st Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 07th Apr 2010 & replaced the Battery(GKB), MFM & Tap & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

KADAM

from Bhanpura, Madhya Pradesh

MY CUST ID IS [protected]

I HAVE LODGED THE COMPLAINT ON 18/07/2010 FOR CHANGE OF BATTERY AND SERVICE OF MY WATER FILTER BUT TILL DATE (i.e. 09/08/2010) COMPLAINT IS NOT ATTENDED. NO ACTION HAS TAKEN FOR SOLUTION OF COMPLAINT. I HAVE REMINDED VARIOUS TIMES BUT ONLY SAYING THAT WE WILL SORT OUT YOUR PROBLEM SHORTLY.

PLEASE DO THE NEEDFUL.

R K Choudhary

My customer id is [protected]. I have given a complain that in my purifier there are white particle in the water, i am continuously giving a complain to ur reprsentative who is receiving the phone call but he is not taking any action. it is going on for the last 10 (ten) days and even today i m not getting any positive response from ur side.

viniben

Very poor and unprofessional service provided by service engineers. I was told after service i have to pay 680/- towards Germ kill kit and the top filter including the service charge. When this amount was given to service engineer, he started demanding 720/- Rs. When we asked him why he was charging extra money he told us every body pays him. When he realised we are not going to give him this extra amount he told us in future we wont receive any service and also said he could have taken back the product with him with out fitting it. For the past 2 days i am trying to place a complaint and telephone representatives put us on hold and till now no action is taken for this rude behaviour from service engineers. why should we go through all this crap just for buying this product.