[Resolved]  Hindustan Lever Pureit — Technician Broken bottom tube inlet

Call to helpline and registered 4 times for Battery kit Replacement in 1 month. But not responded and replaced Very Poor Service. You are responded in only Cities? Not for Villages?

i have given compliant for leaking from the bottom chamber 15 days back they have given compliant number C08433471 and no response and problem solved inspite repeated follow up after one week again i have lodged compliant no C08440714 same no response i never seen this type of stupid activity from such a leading mnc company

Today i have discussed with customer care executive she told me that within half an hour their incharge will speak to me she has taken my mobile no. [protected]

If this type of attitude continues i think this pureit division get affected very badly and no body came forward to purchase your pureit i will convass against u r product in the market

Treat it as most urgent and do the need ful

Thanks and Best Regards

Uday Shankar
Export Officer
Mobile: [protected]

Working not proper

Have tried to parchase a pureit for my home. contacted 5 times to the customer care.Each time a new a excuse not for delivery.since today i didnt get a single person from their side who even teke care for the same.I think these people who seats in customer care is worth less.The company should do someth for it.

Shivaji Devu Dhuri
A/302, Shree Swami Samarth,
Opp. Manish Farmacuty,
Govandi(w),
Mumbai 400043

Respected Sir/Madam
I m leaving in govandi area. I order pure it at my home, with white colour. But delar Mr. Sachin(whos contact no.[protected]) is tell me that it will be not available in white colour also he deliverd(at saturday 14June08) the product wich is in brown colour also when i am not at home.Also they dont show me a demo. and when i call back him to exchanged that product that time he replied me "i cant do that .do what u want ...".The behaviur of delar(Mr.Sachin) is so bad he is languge is also bad to talk. Also i called on your no.([protected]) they take my complaint said that we will give you in white colour.
but still i doesn't got any reply...what i do ..., .just give me reply as early as possible...and thank you for giving this type of service.

Shivaji Devu Dhuri
A/302, Shree Swami Samarth,
Opp. Manish Farmacuty,
Govandi(w),
Mumbai 400043.

Respected Sir/Madam

I m living in Govandi area. I order pure it at my home, with white colour. But dealer Mr. Sachin(whose contact no.[protected]) is tells me that it will be not available in white color. He delivered (at Saturday 14June08) the product which is in brown color; when I am not at home. They don’t show me a demo. and when I call back him to exchanged that product that time he replied me "I cant do that .do what u want ...".The behavior of dealer(Mr.Sachin) is so bad he is language is also bad to talk. Also I called on your no. ([protected]) they take my complaint said that we will give you in white color.
but still I doesn't got any reply...what I do ..., .just give me reply as early as possible...

Hi Sir,

Your english is mind blowing, you should start a convent school in Chennai, all the best for and keep writing.

Prashanth

i am also a pureit user and I am also facing similar problem of servicing .I have called up twice at pureit call centre nos.and at both occassions I was assured that an service person will be arranged and the battery kit will be replaced but no one turned up.i find the after sale service of your purit product pathetic.there is no systemised way of dealing witth consumer greivances. No complaint no. is assigned for the complaints registered with pureit call centre.Its seems the company has designed a one time use product to be thrown in scrap whenever the product starts demanding servicing.

Dear Kantan Jain,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

I have given compliant for leakage of the Pure it from part 1 and 2. In addition, it leaks from tap as well. I have lodged compliant and received a call on Wednesday. They told me that they will send the representative on Wednesday at 4 PM. I told them to send him on Saturday because I go to office at 4 or 4.15 PM. However, they told me that they need to close the complaint on the same day. Hence, I told them to send him next day at 10 AM. However, the guy came at 4 PM. I took my permission to change the tap. He wan't aware of that it leaks from other parts as well even though I mentioned it in the complaint. After changing the tap he gave me the bill. I said him to put the old tap and remove new one. Why should I pay for the tap because it is compay's mistake and not mine. I purchased it in the last month and it leaks from the first day. What kind of service is this? Please improve your product quality and service and then give "1 Crore Challenge". I want either it is replaced and full refund so that I could purchase better product from other company.

Mahesh
[protected]

Today i have discussed with customer care executive she told me that within half an hour their incharge will speak to me she has taken my mobile no. [protected]

If this type of attitude continues i think this pureit division get affected very badly and no body came forward to purchase your pureit i will convass against u r product in the market

Treat it as most urgent and do the need ful

Thanks and Best Regards

Uday Shankar
Export Officer
Mobile: [protected]

Still waiting for reply from Pure It. No calls or e-mails. What a EXCEPTIONAL service?

I agree that I am fool because I have purchased Pure It!

[protected]

Pureit HLL — leaking - pure response for servicing

I have purchase a pureit water filter about 3 years back. I have logded a complaint of leaking from the battery compartment about 10 days back. On second day they have given a complaint NO-C[protected] and told that some body will come and rectify it. They have taken my address correctly. early 3 occassions they had came and changed the battery germ kill kit with out any delay. On 4 th day as nobody had turned up, I had called the chennai customer care and told them the fact. They once again booked the complaint No-C[protected] and told that they will send technician with in 48 hrs. However on 3rd day they had sent an SMS saying that " your complaint has been attended, please give your feed back-------etc ". with out being coming to my place. I once again contacted the customer care chennai and once again they conveyed their regret and told me that they will send the technician immediately ( 31/03/2011) and they lodged a fresh complaint No-C[protected]. But nobody had come so far.However, on 04/03/2011 they had sent another SMS saying that they could not locate my residendence. Please note that earlier they had taken my address clearly with proximity land marks. My house is next to the main road and near to a famous land mark. Any person can find out this with out any problem. Plz note that the same people had delivered germ kill kit on 3 occassions at the same address. More over thay have my land/mobile number with for any clarification, if needed.

This is absolute irresponsibility on the part of chennai service centre and HLL as a whole. They normally showing very active when sales comes but the service is so poor, that any person trapped by buying this product will never advice any other person for buying this. Plz educate your customer care people that after sales service more important than selling.
Absolutely ridiculous.

In case nobody is coming to replace/ rectify the defect with in 3 days, I will send this complaint for publication in the news paper and may approach to customer court for their intervention.

Please look into it

C Bhaskaran
[protected]@yahoo.co.in

Call to helpline and registered 4 times for Battery kit Replacement in 1 month. But not responded and replaced Very Poor Service. You are responded in only Cities? Not for Villages?

Vishal Shirkande
[protected]

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