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[Resolved]  Hindustan Lever Pureit — not meeting customer requirement on time

I am R Ravichandran from chennai.

I have a pureit water filter at my home a product of Hindustan Lever.
My customer id with the firm is 55514623. I had requested for a battery kit (Filtering unit) on 6 May 2008. I was promised to deliver the same in three working days. Since I was delivered the product on the date promised, I contacted the call center for @ 04 times and still have not found a result.
This total shows how this organisation is disfunctioning, no discipline, not customer friendly, inspite of reminders no action taken. When they need the product to be sold they make promises which are never met by them.

I am approaching the couurt of law / consumer court to file a complaint on this organisation for all the kind of tourture I have been facing. I am approaching the law to claim dammareges against the company.

My family and me have been drinking water from various other sources though we have a special water filter of hindustan lever (pureit) I request all of them reading thrugh this mail to rise up to the occasion to support me against the company.

Thanks in advance to all

R Ravichandran
[protected]
Complaint marked as Resolved Aug 14, 2020
Complaint comments  17 CommentsShareTweet

Comments

Hello everybody,

Even I am facing the same problem from the company. And this kind of thing I have to face once in every 3 months when my battery gets discharged. Very frustrating.

The story repeated in this June also. 17th I booked a battery kit. I waited till 23rd and called them again. So I got an assurance that it will surely be delivered by 24th. But did not happen., When I called again now, my booking number itself is missing there. Yesterday it was there. Today it is not there., What is the reason?

VERY BAD SERVICE FROM HINDUSTAN LIVER.
I am selvakumar from pondicherry, i also facing the same problem from this company, my childrens are suffering a lot due the water,

very very worst service from the company and even though from the dealer from pondicherry dealer phone No is[protected]
Hi Every one,
My self is Sunil, we have the water purifier in our office
We are facing the problem to chage the battery kit .
No one is ready to attend the call.

VERY VERY POOR SERVICE.

WHY THEY DO NOT STOP SELLING THE UNIT, IF THEY CAN NOT PROVIDE THE SERVICE.
It is a horrific story, on 18th Aug 2008 I purchased Pureit, sales people assured me of the best of services. Next day when I started using the product water started leaking from the chamber, our whole kitchen was a turned into a swimming pool. I bookeb a complaint with pureit helpline and they did not give me a complaint number saying they were facing a technical issue. 3 days have passed and I am still waiting for someone to turn up. Hopeless service!!!

HLL take a note otherwise you are bound to loose...making a stylish product doesn't suffice...it should have a good service as well...

My advise don't purchase the product at all...whatever someone might say...
Hello everybody,

I have a pureit water filter at my home a product of Hindustan Lever.
I had requested for a battery kit (Filtering unit) on 6 July 2008. I was promised to deliver the same in three working days. Since I was delivered the product on the date promised, I contacted the call center more than 30 times and still have not found a result.

This total shows how this organisation is disfunctioning, no discipline, not customer friendly, inspite of reminders no action taken. When they need the product to be sold they make promises which are never met by them.

Iam loading this pureit water filter to dustbin i feel its a right place this kind of product

Sad service, Never expected

Anyways i feel its no use to write this message but still .. .
Good bye i will never buy any product from this sad company . .

Good Bye Hindustan Lever . .get lost . .its high time please get lost from the market before they F- - K You


Mahendra
Hi Everybody,

i am also faceing same problem, they never fullfill commitment.
For us the toll free number doesnt function at all ... the shop that we purchased this from had not given any contact no. and now has relocated.. pathetic service
Hi all those potential pure-IT customers,

My name is Vivek and I'm from Bangalore. I had placed an order for battery replacement kit on 31st March and despite following it up with customer care I haven't yet received the kit. Their service (or the lack of it) can best be described in one single word - pathetic!!! So if you have any plans of buying a water purifier, the advice from someone who has been facing miserable moments from their service is, stay away from this product.

HINDUSTAN LEVER - PUREIT — Not meeting requirement on time

I am Swarup Nath from Barrackpore, Kolkata.

I have a pureit water filter at my home a product of Hindustan Lever.
My customer id with the firm is [protected]. I went to the outlet to get the battery kit and microfilter, but I was declined as because of no stock. After that I tried several times on telephone but failed as the customer care center was always busy. Later next day when I did get the customer care people they said that the price have been increased from Rs.330/- which was promised during the time I bought the filter to Rs.550/-. As I have no option other than to buy the fkit in higher price. I requested for a battery kit (Filtering unit) on 2 May 2008. I was promised to deliver the same in three working days. But today (8th may) one delivery boy called me up and asking me for the address which is written clearly but he cannot trace out. And finally it was not delivered.
During this time we have to drink water without purification and this is only because of mismanagement of Hindustan Lever to deliver the product and also they have failed to keep their promise. Without the battery kit the filter is just a container and of no use for storing water. If in this stage they cannot supply us the cartidge I worry about future.
This total shows how this organisation is disfunctioning, no discipline, not customer friendly, inspite of reminders no action taken. When they need the product to be sold they make promises which are never met by them.

My family and me have been drinking water from various other sources though we have a special water filter of hindustan lever (pureit) I request all of them reading thrugh this mail to rise up to the occasion to support me against the company.

Thanks in advance to all

Swarup NathR Ravichandran
[protected]
Hello Everybody,

I am Jayashree from Hyderabad, I have ordered for a battery replacement kit on 9th May 2009
and I've contacted more than 10 times and response was absolutely nil. It shows how this organisation is functioning, No discipline, No customer friendly, inspite of reminders no action taken. Every time they give new complaint number & they forgot previous one.

VERY BAD SERVICE FROM SUCH A REPUTED ORGANIZATION
I also agree that the Pureit is not providing proper service & the replacement battery they are providing is not lasting for even a month. I think they are suppplying the inferior quality of battery so that people will regularly change the battery. My contact no is 42663509. If this is the case I will go to the court for action
I have a Pureit filter and have lodged a complaint since 6 days regarding leakage of water, i have been given assurance it would be repaired on urgent basis but there has been no action. I am fed up of calling again and again, .hope action would be taken fast.
I agree with the complaints as I too experiencing the same. Battery kit is not being delivered in time.
Dear Daheer Abbas,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team
Hi Every body,

Even i am facing the same problem.I had repalced the battery in the month of April, 09 and within two months it got damaged.When i contacted their sales person, he took my complaint and since then he is absconding.I have only two members in my family excluding me.Out of them one is a 18 months old kid.
Dear Mr. Vivek,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Very poor service

I called customer care for change filter but there is no response from 3 days
Never ever buy this RO in 6 months 3 times I've to repair RO nd very very very poor service from company

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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099