[Resolved]  Hindustan Unilever Pure It — change of battery

change of battery, my no. is [protected], near Bommanahalli, Hosur road, B'lore

SIR,
We ordered for the pureit battery kit, and the top filter and we received the battery on 8th of this month. But we still didnt receive the top filter and the battery cover which is broken. We filed a complaint regarding this problem on 15th of this month. Still today none o[censored]r representatives came for resolving the problem. We even called the helpline 5 times, but no response.. We request u kindly to resolve our problem quickly..

NAME AND ADDRESS:
MR. V. PAARTHASARATHY
NO: 49/31, M G R street, Ullagaram, Nanganallur, Chennai- 600061.
Ph:[protected].

Could you please provide me the customer care number or any contact details as i need to replace the battery of my pure it.

Thanks
Zahid ([protected])

I had complaint 4 times by phone to your toll free no. there the order for refill was done quickly, but after a period of one month i have not recd the same. why can't your service team act fast like what they do when a new order is recd.

please act to my complaint fast.
i need the batter urgently.
rajani suneel
plot no 24, k.s.hb, angamaly

Sir,
This is to bring to your notice about the poor service offered by your service team.

we bought a water purifier last May for my parents.

The battery has to be changed as it shows red marks but inspite of repeated calls it has not been attended. Moreover the call is not attended nowadays.

what kind of service is this?

As we are out of station we couldnot do anything for our parents apart from regretting and consoling
.Hope atleast now you will do something after this online complaint.
By the way we have not got the receipt that was to be couriered by your people. This is a lesson for us to be not carried away by the brand name.
regards,
Murthi.
mob no [protected]

SIR i have purchased pure it in 2009 November month now its battery become full red within this period.
so this is a request to change the battery instantly.
my name is priyanka singh
phone no. [protected]
house no. 1019, sector 6, karnal, haryana

I have ordered a battery kit before one week. On that day your customer representative told me it wlol be replaced in 48 hours. But so far it replaced and therre is no reply. It is very bad. last time is also happendd the same thing. I t is totally worst.

Hai

I have purchased one Pure it unit and changed battery during the year 2009 . Subsequently I changed battery again a week ago ( 19.04.11 ) .But within a week's time, I found some problem -like - no chlorinate smell, bad odor in water etc., Immediately I made a complaint to customer care cell on 24.04.11 . Also I have made a complaint to the local distributor - Vaigai Enterprises, Madurai . But they simply gave evasive reply and even talked in a harsh manner, You have complained now only and we have got 24 hrs time to look int it . I wonder how a company like Hindustan Liver Ltd., appointed such a agency who never care for the service call. Then it is utter waste - giving an ad - CHALLENGE Rs. 1 CRORE .

Hope you will reply to this .


customer Id [protected] V Nandakumar

I Sh.Ananta Kumar Mallick and my customer ID No.[protected] I had purchased Pureit last two months, Now Germkill battery Red, please immediately look this matter and solve my complain.

pure it customer care s waste i don no wat the hell they [censored]in v order a kit past two weeks no response from them its stupid system am gonna tell my frnds not to buy this hinduistan products better u close the company n plug d hair u rascals...

change of battery my no. is [protected] colel ganj kanpur u.p. india

I want to know Pureit Dehradun dealer`s address and telephone no please.
B P Maithani
Dehradun, Mobile Nos: [protected] and [protected]

Hindustan UniLever, Pureit — Contaminated water

I have complained to the HUL local representatives, that my Pureit water filter was giving contaminated water, because of a defective tap. They came to my house and took the tap & a water sample for checking at the factory. After months of follow up they said that the water sample taken from my house was "destroyed" in transit to Mumbai. They then replaced my tap & cleaned the water filter with a chlorine wash & then took the sample. This sample they say is perfect. I asked them about the tests to the old worn out tap, they first acknowledged that it was in their custody & would check and tell me, now they say that since it is a secret design they will not communicate the result to me. I have recorded the conversations on my mobile and also have all the complaints sent to them by email. They claim that if any one proves that the water from their filter is unsafe they will give 1 crore. This is a big fraud. I want to know how to proceed further.
Rajan Sekri
H/P [protected]

Dear sir,
I want to change my battery. My ID No is[protected].My Mobile No is [protected].

sir, plese let me know soon where from i can buy pure it battery in modinagar.
shailendra kumar singh
gali no.4, shiv puri,
modinagar.
M.[protected], [protected]
shail.[protected]@gmail.com

The worst ever possible customer service.Even I have faced the similar problem.My Battery Kit has not been replaced inspite of numerous calls.Hindustan Unilever Limited should withdraw the product if they cannot run the show properly.
is anybody there who can help me, since lasr 15days
there is no response.
jagdish; [protected]
complained no; i have so many nos but mentioning here latest one C[protected]

Hindustan Unilever Pure It — no response after product failure

The worst ever possible customer service.Even I have faced the similar problem.My Battery Kit has not been replaced inspite of numerous calls.Hindustan Unilever Limited should withdraw the product if they cannot run the show properly.
jagdish; [protected]
complained no. C[protected]

Dear sir,
My self Jagdish, mobile number [protected] had daily follow up for my complain since 2nd may about my battery replaced on 11th April get red within 15days which was guarantee for 6month.
My complained numbers are following
C[protected]
C[protected]
C[protected]
After so much follow up at your call center I got one number to contact your dealer, he make misbehave with me
His mobile number is [protected], he is from Gurgaon.
Really I am so much fed up with your response.
As my past Batttery is not working how can I trust for your product & go for new one.
I expect you will take serious action.
Regards,
Jagdish
[protected]
120/8, model town Gurgaon
Haryana.

HUL Pureit — Battery replacement

We had complain on the replacement of the battery since 5 day but no one the service enginer is come to us. We very much fed of with the type of the service by the Puriet team. so i suggest my friendes and realtives no to take the puriet as their service is vey poor.

Dear Sir/Madam,

Subject: Query regarding Pureit

First of all, We would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected] for further queries.

Rest assured for continued support always.

Regards
Pureit Team