[Resolved]  Hindustan Unilever Pure It — change of battery

Dear Mr.Jagdish,

This is in response to your mail regarding the concern you are facing with Pureit.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person had visited your place and rectified the concern, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

From last 5 days I was calling on [protected], and no body is bother to come and replace the battery...If this is a service which you are providing to us then who cares to use your product... I am telling you by tomorrow afternoon if it will not changed, I will change the product...

Regards,
Kumar Ashwini
[protected]

My name is Siyaram sharma & my customer ID i have no Idea I have
purchase a Hindustan Uniliver Pureit 16/04/2011. From your
advertisement we have known that pureit gives us 750 liters water as
save as boiled water but within one months & 15 days our germ kill
battery has became red. In the pureit warranty details you assured us
that in addition you cover the customer with a 2 months warranty
against manufacturing defects & my case is nothing but a manufacturing
diffect because two months maxim 650 liters water is used in our
pureit filterso it is your responsilibity & duty to replace the
baterry in free of cost & save your companies warrenty niether I shall
published all the details in my city & that can prevent your companies
good will. So replace the battery as early as possaible.
Yours faithfully,(my salse man is not response my complain.)he is very
dirty man.



Salse man Address -
Maa Bagawati Interprise Arya Nagar Kosi Kalan
Mathura


Siyaram sharma
Ph.-[protected]
G.T.Road, Kamala Nagar
Kosi Kalan Mathura u.p
281403

--
Siyaram

R/Sir i want to complaint you about u r executive who came to our house for exchange the battery of pureit, but for payment i have 500Rs & asked him for change, u r executive misbehaved & tell me to call directly to company for battery.And please connect on this mobile no.[protected]

Hindustan Unilever — change of battery

Dear sir, I Santosh Bhardwaj, had bought pure it 2 years back. (customer id [protected] ) We got the battery changed last year. It was working well.But this year when we got the battery changed it is not working.We get impure water even after paying Rs 580.We have complained many times on these numbers ([protected], [protected] [protected] ) but nobody bothers to come and check it.They just give false assurance. Hope u will pay attention and do the needful.

Ref. Our Phone number :[protected]

The tap in our pureit filter was broken on 14-May-2011 and we immediately requested for change of tap. We were promised that it would be done in 2 days time but to our disappointment we found that the request was not even registered when we called the customer service after waiting for about a week. After registering our service request on 21-May-2011, we were being promised that it would be changed within a day. But until this day, no one has turned up to change the tap.

Pureit places advertisement promising Rs.1 crore for findiing any fault in the filter, But what about service?

Sir,
My Pure it customer no is [protected]. my phone no is [protected].

my customer ID is [protected] Santosh kumar, Hisar (Haryana) my battery life indicator becomes red.
so, kindly replace my kit as soon as.
mobile no. [protected]

Dear Sir/Madam,

Greetings from Pureit.

This is in continuation to your earlier mail regarding Pureit.

First of all, We would want to thank you for taking the time and effort to reach us.

Our Service person had called you regarding the concern you are facing with pureit, but there was no response from your end as the contact number which you have provided its not reachable.

You may please provide your alternate contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or call our helpline @[protected] or[protected] for further queries.

Rest assured of continued support always,

Regards
Pureit Team

change of battery
Dear Sir,
My name is Shamim Quraishi - Adress - MIG - 1 . 2672 A, MP HOUSING BORD BHILAI, my cell No - [protected] / [protected] .we have purchase of 3 pureit systam .after 2 month . your bill & card misplace my home.your local office cell No.not confirm by me.
As a my personal request pls send somebody to my home and take bake to your product & change the battery immeditly.


Regards
SHAMIM QURAISHI

shamim quraishi — change battery

change of battery
Dear Sir,
My name is Shamim Quraishi - Adress - MIG - 1 . 2672 A , MP HOUSING BORD BHILAI , my cell No - [protected] / [protected] .we have purchase of 3 pureit systam .after 2 month . your bill & card misplace my home.your local office cell No.not confirm by me.
As a my personal request pls send somebody to my home and take bake to your product & change the battery immeditly.


Regards
SHAMIM QURAISHI

It is quite some time I ordered for battery and even after nearly 2 months your company has never bothered to respond.
I have now sent an SMS for battery and I do hope that I get a quicker response.

P.K.Gopalakrishnan
Mobile [protected]

Dear Pure it Customer Care

I am Alex. M from Shenoy Nagar Arunachalam 2nd St Shenoy Nagar Chennai.
My Germ Kit order No. S11-CHN[protected] Date 3rd June 2011.
My second remainder is on 6th June 2011, Complaint No is C[protected].

After all this I have called and twice to the customer care for the Germ kit. Till the date no one has been responded. I got the feedback call on day before yesterday.
She also promised to take care. Today I am in 11th June. I could not get your spare. However I am going to pay for your product and I am calling each every day to your call centre.
Kindly advise whether this product is worth of my family or not?

Dear Sir,

Very recently (6 months) we have purchased your product pureit by paying Rs.1000/- at your local dealer Vidyaranyapura, Bangalore-97, but unfortunately the battery went wrong and we approached your service provider, after replacement of the battery we foundthat the same looks to be duplicate one. When we touch it, the black coloured powder is coming out and we have also [paid the service charges Rs.300/- for replacement of battery.

We lost hope in your product and request you send your executive directly from office without referring to your service provider at Bangalore so that he can make on the spot inspection to verify its correctness.

Pl do revert at the earliest.

Regards,

Umarani.,
[protected] /[protected]

#145, Venkateswara Nilaya, 4th cross, AMS layout, Vidyaranyapura, Blr-560097.

Dear Sir
I have purchased the pure it water purifier from Biratnagar, Nepal. It's just one month since the time I bought it, i have already changed the entire filter unit.There is water leakage problem. The shop I bought it from is not even sending anyone to check it.Everyday he says someone from the company is coming, but noone has come.Kindly look into this matter as soon as possible

Dear Sir,

I had made a complaint on Friday but nobody turned up till date i.e. on Monday at about 1730 hours vide Complaint No. C[protected] and C[protected]. Kindly attend my complaint immediately otherwise there is no other alternative but to comlaint in Consumer Court.

YP Chawla - [protected]

Dear Sir,

Your service is very poor. Last two days we are waiting for your kit, but every day your customer care executive says within 2 working days you will get the kit. We have placed the order on 20.07.11 our id is S11Kol[protected] dt.20.07.11This is a office and last 2days we are facing drinking water problem.Please take the right action against your service department.Kindly provide the kit immidiately.

With regards,

For G.P Tronics. Pvt.Ltd
Priya Ganguli

My name is Rajendar Singh Rawat & my customer ID [protected] we have purchase a Hindustan Uniliver Pureit 17/05/2011 From your advertisement we have known that pureit gives us 10 liters water as save as boiled water but within two months & 9 days our germ kill battery has became red. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing diffect because two months maxim 370 liters water is used in our pureit filterso it is your responsilibity & duty to replace the baterry in free of cost & save your companies warrenty niether I shall published all the details in my city & that can prevent your companies good will. So replace the battery as allready possible am already log the companies to Times secvices is very bad comp no C[protected]/C[protected]
Yours faithfully,
Rajendar Rawat
[protected]
B23/C Ambedka colony chatter pur New delhi 110074

HINDUSTAN UNILEVER LIMITED ( PUREIT ) — Not changing machine during guarantee

Dear sir / madam ,

Iam sanjay kumar joshi i want register a complaint against pure it company they are not changing my machine during guarantee .sir i bought pure it last 2 month before and after few days later i saw it is not working properly .then i called customer care they told me you have to buy new machine and you have to pay 550rs sir my product under guarantee so its companys duty to change the same .kindly take a neccesary actioin against company i highly obliged you .

Thanks
yours sincerely
sanjay kumar joshi

sir I was a satisfied customer of the pureit for the past four years. Now i had a small complaint. The company is too busy to attend any complaints. I made a complaint through the call center no. the ladies were too good and patiently took my complaint promising that it will be attended in the next 48 hrs, but i had to dream only for them to attend. At this rate of service the company cannot go ahead in the future After -service is the most important and valuable part of your sales. I[censored] dont give a proper after service you will lose your customers without your knowledge, my cellphone no. is [protected]. In case the complaint department of the pureit co, happens to see this by any chance, I hope they will wake up and be alert in furture