[Resolved]  Hll PureIT Water Filter — Poor customer support

Dear Concern,

With respect to the above subject, I requested to change the batter kit on 30.10.2008 after that I have spoke to call center more than 10 times, till date no one bother to come and change the same.

When I called, each time they promised to send same day or next day. Till now nothing is taken place.

I feel buying this product is good but service of HLL to customers is very bad in this product.

I suggest people to think twice before buying this product. My request with company is when you cant serve to customers please stop selling this product instead off trubling the customers.

Regards,

Shivaprakash.R

Dear sir,

The HLL Pure it Unit we have purchased just 4 month before.

Oftenly we are cleaning the unit. then it is filtering one day.

then it didnot filter.

once again we have to clean everything.

Pls make the arrangment as earlier as possible

thank u

Sathiya Narayanan

Dear Reader,

We would like to introduce ourselves as M/s.Nandhini Enterprises, Bangalore distributors of fast moving consumer durable for homes.

Recently we have launched a very popular water filter cum purifier with 7-step filtration method by the brand name Nirmal Mineral Filter.

The purpose of post is to highlight the features of Nirmal Mineral Filter for the benefit of you and your family.

Features of Nirmal Mineral Filter
 Streamlined & contemporary design
 7 Step Filtration Method
 Micro hole ceramic filter
 Granular activated carbon cartridge
 Removes chlorine, chemicals, bacteria, iron & dust
 Releases inorganic mineral elements needed for human body
 Eliminates odour & improves taste
 No electricity required
 No plumbing & installation required
 Hassle free maintenance
 Fill water and drink directly
 Attractive MRP of Rs.1399/- only

You can call us on[protected] or write to us at [protected]@aol.in for more details

We would like to introduce ourselves as M/s.Nandhini Enterprises, Bangalore distributors of fast moving consumer durable for homes.

Recently we have launched a very popular water filter cum purifier with 7-step filtration method by the brand name Nirmal Mineral Filter.

The purpose of this post is to highlight the features of Nirmal Mineral Filter for the benefit of you and your family.

Features of Nirmal Mineral Filter
 Streamlined & contemporary design
 7 Step Filtration Method
 Micro hole ceramic filter
 Granular activated carbon cartridge
 Removes chlorine, chemicals, bacteria, iron & dust
 Releases inorganic mineral elements needed for human body
 Eliminates odour & improves taste
 No electricity required
 No plumbing & installation required
 Hassle free maintenance
 Fill water and drink directly
 Attractive MRP of Rs.1399/- only

Should you be interested, we would be more than happy to give you a free demonstration and explain in detail.

You can call us on[protected] or write to us at [protected]@aol.in

HLL Pure it water filter - Water filter kit is not being replaced

I am using the PUREIT water filter for from almost 10months. I had requested the battery for replacement for the second time (Second replacement) on 27th April and the helpdesk agent took all info and gave me a 10 digit reference numberand assured for the delevery within 3 workling days. Till today (4th May) no one has called and asked for it. When i called back to know the satus i got the same assurence for the 3woking days. I took their office (nearby)address atleast to get my self and have it replaced. But the address was worong. The service is very very poor with HLL. I never thought HLL being such a reputed company was givivng such poor service responce.

Is there any alternative to replace this with any other better drinking water solution. If yes what could be the cost.

BEWARE of chosing the pureit - Service is very POOR.

Hoping they should improve.

Prasanna

I have booked one replacement battery kit on 27th April, 2009, Repeated reminders to the call centre ([protected]) yeilded no results till date.I do not know what should I do now.

how to shee my pureit ID and its diteles.

To the HUL / Pure it - management:

You are really showing me a company which is the most incredible company in the world. HUL is on the best way to get a special chapter when I will write my memoir one day. I have to express my deep concern and displeasure about how HUL is delivering ‘after sales service’.

It seams, that commitments given by HUL have no worth at all. Your company is a real nightmare for every customer and your employees (in helpline) are not afraid to lie direct into our ears.

I have really enough of the monkey business shown by HUL. I'm sick and tired to speak and pray with your help line that is skilled in CHEATING us.

These are the few replies I got from your helpline:
-It will come in 2 days…
-It will come in 3 days…
-Order got cancelled, can’t tell why…
-Kanchipuram operation got stopped, stop making contact with us or go to some metro to get it… (2nd May—male voice)

For how stupid do you rate us? At this stage I have no patience anymore for games. If you cannot deliver kit, take back this u sold us and return our money back.

You should have a look to your company’s rules and policies. Especially customer’s satisfaction and HUL's commitment to after sales service in keeping promises to customers?

Till now I received no response at my earlier complaint (31st May) and that shows me that PURE IT is not willing to improve their service.

Waiting for your answer and your solution

No regards,

Koushik Paul
29, S.M.Dass Avenue
1st Floor
Iyappanagar
Kanchipuram - 631501
Tamil Nadu

Mobile no:[protected]

please attend for change the bettery

no risponse from your end

I have called customer care 2-3 Times, but every times they confirmed that they are sendng their representatives shortly . But till date no representative have visited for change of Battery . I am shocked and very much unhappy by this atttitude . If i know this type of service your team giving us, then I never fall into trap . Worthless service .

I requested to change the batter kit on 30.05.2009 after that I have spoke to call center more than 5 to 6 times, till date no one bother to come and change the same.

When I called, each time they promised to send same day or next day. Till now nothing is taken place.

i nead a water kit wit in two days any sake

I requested to change the batter kit on 30.10.2008 after that I have spoke to call center more than 10 times, till date no one bother to come and change the same.

When I called, each time they promised to send same day or next day. Till now nothing is taken place.

i nead a battry kit wit in tis two day's any sake

Same is the case here, I am using the Pure-it since last one year it really a good product but it became nightmare when it comes to Battery replacement, 1st time when I ordered it took whole lot 7 days and numerous follow-ups with the helpline number [protected] and local dealer visit, at last on 8th day it was replaced. This time it is same, it already 5 days has passed now along with 1 2 3 time follow up everyday in turn no response, false commitment its really frustrating. Day-1 within Monday it will be delivered and installed at your place, next time we are sending tomorrow 3rd time sending now but till evening no one turns up. My question is how someone can play with some ones drinking water!!! if Hindustan Unilever can’t deliver on time, just let us know up-front that replacement is not available and will be delivered on so and so date/time, which is called professionalism.

So my friends think before you bye this Pure-it, which is certainly not pure when it comes to customer service, big giant Unilever is less bothered about customer satisfaction and no body dare to knot a bell on kittens neck, because if you visit official site of the product there you will find no email address for escalation.

Nilotpal/New Delhi/Kalkaji

I have been using the hul pureit filter for the past two year..I ordered for a change in battery kit three week ago. but until did not releced battery. so i have decided to change my pureit filter. I have other company's option.

water filter hindustan pureit — foul smell in filtered water

FILTERED WATER IS GIVING FOUL SMELL AFTER THE REPLACEMENT OF BATTERY KIT ON 19/06/2009 VIDE INVOICE NO.IS09/910-1072 & MY CUSTOMER ID/NAME IS [protected] H K GHARGK. INSPITE OF MY COMPLAINS MY PROBLEM IS NOT SOLVED YET.HOPE THE SAME WILL REMOVED SOON...H K GARG. #113, RAM NAGAR, AMBALA CITY.134002.TEL. NO. +[protected],[protected], 2443006.

From: "NARENDRABABU" [protected]@rediffmail.com
To: purit.[protected]@unilever.com
Subject: Pathetic Service

Dear Sir
I had called your service centre for change of battery

1, They were prompt in replacing it, The service person visited on 21.7.09
2, Surprisingly the battery cost never used to exceed Rs 350
3, This time the bill was Rs 510, but your men collected Rs565/ since he changed the top filter also
4, Invoice date was 20.7.09, Customer id name-[protected] and bill refered Vaithi Narendra Babu whilst my name is Y.C.Narendra Babu and bill was raised by KGK ASSOCIATES- NO 55 ALAGAPPA ROAD, PURUSWALKKAM CHENNAI 60007 -TAMIL NADU
5, After inserting the battery the service person left and five minutes later the bottom portion started leaking

I CALLED UP YOUR SERVICE CENTRE ONE MS DIVYA TOOK THE PHONE I ASKED FOR DEPUTING A PERSON FOR ATTENDING THE LEAK SHE SAID SHE REISTERED AND IT WILL TAKE 24 HOURS, THE MOMENT I ASKED FOR YOUR E MAIL, SHE DISCONNECTED


WHAT A PATHETIC SERVICE FROM A MULTINATIONAL LIKE HLL

Very Sad

Regards

Narendra Babu
[protected]

Old no 5/2 new no 17 Audiappa Street
Puruswalkkam
Chennai 600084
Lan- line[protected]

The product is good. But the customer service is very very bad.


The main complaint is replacement of battery kit. if you want to get the kit replaced in time, place the order when it is half red and half white (battery indicator). i[censored] wait till it becomes complete red and then place a request, i am sure you have drink unsafe water for a month

i placed a request for battery kit on 4th July on no [protected] Mr Yusuf at Allahabad UP no response till 23rd july I called on this no with in difference of 2-3 days constantly each time revert recv that they will replace with in 48 hr but still waiting for new battery kit

HLL has to strive hard to keep up its promise (i.e the SLA for delivery of battery kit 3 days)

Regards,
A highly dissatisfied customer HLL PureIt
Anurag Awasthi
[protected], [protected]

Hey guys I agree with your comments about this HLL pure-It. The Product is very good. The customer Service is very very poor infact it is worst. I have ordered a battery kit a two weeks ago, they said that they will relaplace in 3 working days but till now no body turnedup. After making so many calls to the call center [protected], they say this has been escalated to higher officials and will be dealt with topmost priority. What is the use of this product with out have a service ???. They don't care about the customer needs. Worst service Ever seen. I reside in Delhi

My complent no is So9/DLI0482

HUL PUREIT WATER PURIFIERS — SUPPLY OF DEFECTIVE WATER PURIFIER BATTERY & EXTREMELY POOR SERVICE

Dear Sir/ Madam
I had bought a Pureit water filter from HUL nearly a year back [21/02/2008 (CUST ID -[protected])]. Needless to say, i trusted the HUL brand while buying this product. Initially the filter performed as per the company claims, the battery worked as per their expected duration.
However, after replacing the second battery, the third battery which was supplied, was defective. We got to know regarding this when my younger son fell ill with jaundice and doctor said it was due to impure water. We immediately checked the water filter and their own service engineer testified that the battery was defective.
After that repeated complaints to the company for replacing the battery has fallen on deaf ears.
All calls to their helpline always resulted in the same answer, we are sorry for the inconvenience and we would assure you of the best service. This has gone on for the last one month. I have registered six complaints with them for the same since 22nd June, 09. (Tracking NO[protected] /[protected] /[protected] /[protected]. They have not given us the last two tracking numbers as their system was under "maintenance".
I have tried to reach their senior management with mails, (Sent two mails dates 8th July and 11th July) but they have not responded till now.
I am extremely disappointed that HUL is stooping to such lows. Whom can we trust if such big brands like HUL do not operate responsibly?
Their manual itself claims that they will replace defective parts supplied by them.
however, I am extremely sorry to say that even HUL makes false promises.
We are talking about drinking water here. It is not a fan or an AC or a shampoo that you ca do without or buy another one without too much trouble.
I urge all consumers to be very careful before buying HUL Pureit. Their service is shoddy to say the least and what they promise is nothing but an eyewash.
Regards
Indrani Mukherjee
A very concerned home maker
[protected]