[Resolved]  Homeshop18 — Supply of low quality products by homeshop 18

Address:Assam

I was order over telephone to the Homeshop 18 one Bone China Dinner set for Rs.2999/- in the last week. Yesterday, on 3rd Aug/2013 the item was delivered in my home by a courier service against of the aforesaid amount. When I opened the box of the item Dinner set I was surprised. Because this item is totally different from which I ordered. It is made by plastic materials and very poor quality( Product Code and name 30513715, Nayasa 56 pc Printed Dinner set-Blue). I have rejected the item and already intimated the Homeshop 18 and requested to refund my money. They are advised me to send back the item to the address-- APPOLO, Building No-47, Brijmohan Market, Doriyaganj, Near Hindi Park, NEW DELHI- 110002.
But, questions are arises that who will bear the courier charge for send back the said item and how will they refund my money?
Would you like to help me with your valuable suggestions ? PLEASE SUGGEST ME WHAT SHOULD I DO NOW to my email add- [protected]@gmail.com
Yours faithfully

Mrs. Ankita Mahanta
Guwahati-24 (Assam)
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Aug 14, 2020
Complaint marked as Resolved 
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I was order over telephone to the Homeshop 18 one Bone China Dinner set for Rs.2999/- in the last week. Yesterday, on 3rd Aug/2013 the item was delivered in my home by a courier service against of the aforesaid amount. When I opened the box of the item Dinner set I was surprised. Because this item is totally different from which I ordered. It is made by plastic materials and very poor quality( Product Code and name 30513715, Nayasa 56 pc Printed Dinner set-Blue). I have rejected the item and already intimated the Homeshop 18 and requested to refund my money. They are advised me to send back the item to the address-- APPOLO, Building No-47, Brijmohan Market, Doriyaganj, Near Hindi Park, NEW DELHI- 110002.
But, questions are arises that who will bear the courier charge for send back the said item and how will they refund my money?
Would you like to help me with your valuable suggestions ? PLEASE SUGGEST ME WHAT SHOULD I DO NOW to my email add- [protected]@gmail.com
Yours faithfully

Mrs. Ankita Mahanta
Guwahati-24 (Assam)
Hi Ankita,

Truly sorry about the inconvenience that you had to go through.
Kindly provide your complete order no or contact details so that Homeshop18 can provide you adequate response to your concern.
As the complaint raised by you does not provide complete information regarding the order no we are unable to contact you for a speedy resolution

Regards,
Homeshop18 Online Support
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