HomeShop18 Complaints & Reviews

I booked Symphony Air Cooler ICE CUBE with Homeshop18 on 26th Apr 13 under order No.[protected] with a delivery commitment of 2-3 days (confirmation mail received same day). Till 2nd May 13, product was not delivered after many follow up and calls. On 2nd May 13, I cancelled my order and requested for the refund of money paid via credit card upfront. I was informed that my refund will be processed after they receive back the product from their courier company. Eventually, after number of calls and emails, we refused the delivery of the product, as advised and on 15th May 13, I received a confirmation from call centre and was told that money will be refunded with 72 hours.
Till 20th May 13, no refund has been processed and to my ultimate shock, I received a reply on mail from the customer care that refund can’t be processed, as the product has been delivered to your address. Today again, I spoke with the call centre support guy and was astonished to know that refund request has been raised on 9th May 13 and till today no refund has been done. Now they are telling me to wait till 27th May 13 for the refund.
This is the worst experience of my life shopping online with Homeshop18. I purchase most of my products online and have never been harassed like this. I am left with no option but to file for the refund of money and damages with the consumer forum.
I wish to use your medium to inform public in general about the modus operandi of Homeshop18, as to how they are cheating people by not delivery the product as per the commitment and then not even bothered to refund back the money. I strongly recommend that Homeshop18 should be blacklist and pubic in general should not shop with them.
Hope you will share my views with all the potential buyers and help in safeguarding consumer rights.

Hi,

I bought a vacuum cleaner from HomeShop18 (Order Number[protected] Eureka Forbes Trendy Steel model. The product was delivered on 13th May 10:30 AM. When I unpacked the product it did not power on. I immediately reported this to HomeShop18 (Complaint no.[protected] and to Eureka Forbes who came the same day to check it and found the winding cable faulty which could not be due to logistic. The product was faulty when shipped. It has been 7 days and no replacement or refund has been initiated after number of calls made to them, they have called me only twice without any resolution. Apart from this when I call them they disconnect my call when they see the case. It has been an unpleasant experience doing business with HomeShop18.

There is no mention on the website on how to escalate this matter or register a complaint against them.

If something can be done for this from this portal it would be very good.

Regards,
Nadeem Khan

I have placed order number [protected] in the month of April 16 which was preorder of Dan Brown Inferno. the book was supposed to be delievere on 14 May. The buggers slept on order and when I submit complaint on 15 May, I was told they are working on it. On 17 I asked again just send me book and relieve me . They replied me through their website that they will send me book on 27 May. A great way to treat a custmer who asked for the pre-order and excetionally they don't have faciulity to cancel the orders of books through their customer phone. A great way to harass customers. Please don't do business with them they are bunch of cheaters in name of pre-orders wh

Dear Sir/Madam,

I purchased a "V-Guard Electronic Voltage Stabilizer VG-500 for AC Upto 2 T" from www.homeshop18.com website ref order #[protected]. The stabilizer had cracks and was not functioning. Citing a return policy clause of 4 day for complaining defective items the HS18 team simply rejected my compliant #81264721. The packaging was too bad. No thermocol or any such safety precautions taken in packing the product.

When we later checked with the V-Guard technical team at a service center, they assured of a replacement since the product was not functioning and would be risky to use it by repair. And, they told us to talk to the people from where we purchased this item as the product packaging was not good due to which the product suffered damages.

I would not worry of complaining if it was a small problem which could be rectified. And, I am not asking HS18 for any help now. However, I am not at all happy with HS18 service. They did not even consider my compliant without any verification of the state of the item when I complained. If the product is not at all functioning then there is no point linking the compliant with return policy of 4 days limit from the received date that too in a market where other popular websites accept items with return policies up to 1 month's time period. The policy should be considerate for such exceptional cases where the item is not functioning. This simply shows lack of responsibility in delivering a functioning product without proper packaging. Not at all a professional service. I was just shocked with the way the customer support team simple rejected my ticket. This is really a very bad service.

Attached to this compliant are the images of order summary, compliant summary and product when opened.

These kind of policies do not help customers have a transparent online shopping experience.
http://www.homeshop18.com/return-policy.html

Homeshop18.com has caused lot of inconvenience for me. My experience proved that there is no point in buying from their website. This is the worst online shopping experience I ever had. Never expected such kind of experience.

Neither I would never again dare to buy any product on this website nor encourage any of my acquaintances to look at it.

I request you to take measures in future to make such policies transparent with the online shopping websites and help customers have a fair experience.

Thanks and Regards,
Aditya.

My mother (Mrs. Sneh Jain) had purchased a jewellery item from HomeShop18 TV program by phone order. Order number is[protected].
I received the product and when she used it, she found the product is not of good quality. I placed a complaint (complaint number[protected] on 3rd of May that product quality is not good and the plating of the item removes from place to place. On 4th may I received a call from Priyanka (escalation deprtment) and she said that in next 2 days a guy from Aramex courier will come and pick the item and provide a number to me and I have to give this number to HS18. I received a message on my phone for this also. She said that I will get a replacement of this and get a new item. After four days when no body came, I called back on 8th May, 2013 and talk to the escalation department. Mr. Ranbir (reference number of call[protected] said that the product is not under warranty and we can't do any thing and talked very rudely. When I asked him to transfer the call to his senior, his answer was no one is there on the floor above him.
I have a HS18 signed 1 year warranty card for the product.
I want a strict action from Home Shop18 on this to resolve the problem.
I received a really bad quality product from HS18 and looking support from HS18 to get it replaced.

Dear Sir,
I ordered product an Product from Homeshop18.com on 5th April 2013 an paid 12,601/- (ORDER NUMBER[protected]. Company fail to deliver product till Date. They given me shipment details of DTDC Courier AWB No: X02024382 on Thursday, April 11, 2013. The Courier Tracking Details at DTDC Website showing consignment in Nagpur since 12 April 2013.

Till date I am not in receipt of the ordered Item. I complaint Homeshop18 on April 16, 2013. They however giving Fake promises but not able to deliver product till date.

Homeshop18 and DTDC courier intend to cheat with me and eated my hard earned Money. After more than 1 month of payment I am not in receipt of product...This is open market cheating...

Please help me in getting my product or refund with interest.

Thank You.
ORDER NUMBER[protected]
Harsh P. Singh.
EMAIL - [protected]@yahoo.com
MOBILE - [protected]

Dear Sir,
I bought Neutronext Circular Saw - NXC-7 from Homeshop18.com on 10th April 2013. My order ID is[protected]. They sended me secondhand product having wear and tear and also without company packing and also without complete standard Accessories, They even didnot sent the Blade that is required for using the product.

I complaint them in within 24 Hours, with complete details of item receive. They replied and ask me to send item back on my own and They said They will replace item and will pay me Courier Charges incurred in sending item back. But they written they will send maximum of 10% of order amount as courier charges. The order amount I paid for this item was 2099. So they will send me maximum of 210rs as per their message.

The product weight is around 5 Kgs. I inquired at few couriers, they quoted shipping charges around 1000 rs. This will lead me to loss of 790rs in sended item back to them with mental torture extra when mistake is from Homeshop18 who sended me second hand product, doing cheating freely.

I already message to HS18 on 24 April 2013 for either arrange pickup from their own courier company or pay the shipment charges on actual in advance. But they fail to reply till date.

This is open market cheating...Please help me getting me new product or refund...

Expecting a Resolution of the Matter.

Thank You

Meera Singh
EMAIL - [protected]@yahoo.co.in
Contact Number - [protected]

i had orderered 9 tshirts M-SIZE 107 is chest size on april 2013 but they delivered me 120 chest size
it is one of the bad expirence from online shopping,but i make shopping on pepperfry,ebay,shopclues they delivered correct items,
home shop 18 one of the worst site i near make shopping in that site,HOME SHOP 18 IS FRAUD SITE DONT BUY ANYTHING FROM THAT.BEWARE
DANGEROUS SITE ,THEY DOES NOT PROVIDE ANY HELP.

I amit mondal, am a member of Indian Armed Forces (INDIAN NAVY) and presently at Indian Ship Kunjali.
I had place an online order for purchase of Lenovo Ideapad A2107 WIFI+3G DUAL SIM Android 4th on feb 2013 at a total cos of Rs 14, 450.00 (rupees fourteen thousand four hundred and fifty ony,
However, it has come to the notice that the above item received is aduplicate item, as the serial number pertaining to the above item is mismatching, despite from assistance and suggestion from call centre as well as from the service, a replacement has not yet ben received by me till to date.
In view of the above , it is requested that a replacement for the above item be provide at the earliest, failing which , I will have to take up a civil case to seek justice through consumer court with yhe assistance of the Indian Armed Forces. Further, a notice will also be published in all the daily newspaper editions so as to avoid any further fraudulence purchase from home shop18.


Looking forwarded for your early action.









Amit mondal
Indian Navy
Rank LMS
[protected]@gmail.com
[protected]

Dear Sir/Madam,

I have purchased Godrej 185 L Direct Cool Refrigerator GDE 195 BX1 on Sunday, April 21, 2013 which is delivered to me in faulty condition. As per instruction given in user manual I installed it. But the refrigerator did not work. I communicated this problem to Godrej customer care. Technician came and inspected the refrigerator and told me about the grave fault in it.
Then immediately (24th April, 2013) I lodge a complaint in Home Shop 18 customer care via telephonic communication but did not get any satisfactory solution.

ORDER NO:[protected] ,
Sub Order No: 57255447
ORDER DATE: Sunday, April 21, 2013
Amount Paid: Rs. 9999
REGISTERED MOBILE NO:[protected]

Again I registered complaint on 24th April, 2013 at given mail ID [protected]@homeshop18.com about a purchased product which is faulty. It’s been 7days but did not find any solution from [protected]@homeshop18.com. Only I got replies like
1st time-"Sir your Problem will be solved within 2 days".
2nd time-"Sir your Problem will be solved within 72 hours".
3rd time-"Sir I have mailed your complain to vender he will contact you today".
4th time (on Monday 29th April) -" Sir i will talk to vender and get back to you post lunch".
But till now (4th may 2013) , I didn’t get any call or solution (neither from vender nor from Relationship Team of Homeshop18).

It is really surprising for me that a relationship team member himself commits to inform me at the same day but not replied me. More surprising thing was, after the referral of customer care team the whole relationship team not responded while it's been 3 days.



So Please help me in replacing this faulty product.


Regards :
Piyush Chaurasia
[protected]

I buy a mobile dual SIM handset KARBONN A12 at the Rs. 7690.00 paid by VISA from HOMESHOP 18 by the order no[protected] & sub order no 56333049. My order date was 31 Mar. 2013. After received the item when I going to install the battery and SIM I found that the middle pin of battery input is broken and the SIM slots were not as their specification. I found one GSM slot and another other was WCDMA. But as HOMESHOP18 specification both GSM+GSM . After all I insert the a single SIM and battery I found the set became turned on But I have not got any signal. I inserted various telecom company’s SIMS but have not got the signal. After that by entering the my account of HOMESHOP18. I submitted ticket against the order. They asked me to contact the local service centre. I contact the local service centre but the team of service centre told me that the product is under warranty period so they can’t try to repair that item because it was online purchase. They could not bear the risk of any damage . What the service centre said I mail to customer care of HOMESHOP 18 . Then the customer care asked me to create a job sheet by the local service centre and send the job sheet no. I do every thing as they said. Customer care already registered My reference case number is 81523713 on 25th April, and issue another case no. 81719929 on 1st May 2013. I have already submitted off the proof of a damaged item. But they delay the issue by asking unnecessary question and sending e-Mail. Total 16 e-mail exchange in between me and the Mr. Amardeep Yadav Customer Support Executive , HOMESHOP 18. I just want to returned the damaged Mobile set and exchange with a proper working new one or refund my money back . But they delay the issue as they can.

Sorry i forgot to provide information about my order.

My order information:

My order id is[protected].

And Sub Order id mensioned Below.

Sub Order No.[protected] Lux Magical Spell Deodorant 150 ml - Pack of 3
Sub Order No.[protected] Lux Loving Touch Deodorant 150 ml - Pack of 3
Sub Order No.[protected] Lux Sweet Petals Deodorant 150 ml - Pack of 3

I have ordered combo of 9 deodorant of Lux on 11 April from www.homeshop18.com they wrote in mail that you will get the product within 11 - 12 days. After 12 days after called 2 time to their help line and also mailed them complaint. And now they has cancelled my 3 deodorant order and keep my money for 20 days.

Its really painful exp with home shop 18..dear mr sundeep,you are the ceo,,but you don't know that how a cust is facing a problem from last 20 days..your all teems are such a black spout upon homeshop18,making foooool and Cheaet with the custome is now your occupation.its such the mater of dreadful exp with u..my order no is[protected],i orderd for a maxtoouch tablate,i got it,but due to product quality issue I made a complain for refund, but till the day no any confirmations from your side,my mobile no is-[protected]..and now I m not going to call u again to my refund,i will wait for your revert to on my mail id..my mail id is-vikash.[protected]@gmail.com

II ordered a shirt for my 5 year old kid. Order Number[protected]. Sub order number[protected]. The shirt size was 5-6 years however it did not fit my kid at all. So I raised a complaint with them and they simply closed the complaint after 4 days saying the tried calling me at my number. However I never received any call. Now they are adamant that they will not refund or replace the item.

In that order I ordered more than 12 items and 7 of them they sent were either of incorrect size, color or design totally different from the picture on the website.

STAY AWAY FROM THIS WEBSITE. THIS COMPANY IS A BIG FRAUD. THEY WILL OFFER 50% DISCOUNT AND THEN SEND INCORRECT OR WRONG PRODUCTS AND WILL REFUSE TO REFUND THE MONEY.

BIG FRAUD COMPANY STAY AWAY.

i ordered for a laptop bag,since i dint get what i ordered, i was told ti send the bag back in exchange for a refund..... it has been 2 months now and they havent refunded the amount of Rs 690. they have given a fake transaction id telling that the refund is over, but my bank has told me that the number is invalid. each time i call them, they put me on hold. please look into this matter.

sir.i ordered a princeware product (order no.[protected] priced rs.386.00 on homeshop18.com on 20 march,2013.i paid for it through debit card o[censored]nited bank of india.it should be shipped within 4 days,though it was not.then i asked them via facebook.com about its status.but it was cancelled by themselves on 30th march.they said that they have reverted my payment.but it was not refunded to my account. i asked them for three times and waited upto date 26/04/2013. on everytime they said me to wait for few more days and they will refund me soon.
yet now i have not received my money back into my bank account. i would like to inform you that their website was on upgrade at the time of my ordering.
i therefore request you to look into this matter and help me by returning my money back.
thank you.

Guys,

Be careful while shopping from HomeShop18, Just do not shop by seeing attractive demo/ad on TV. I bought USHA Sew Light machine (Order no.[protected] which is not as good as it was shown in TV demo. Even my new machine is not stitching well , new machine got bobbin problem & loose thread is coming from bottom side. When I spoke to Home Shop 18 Guy(Prashant) I was asked to call USHA customer care center & refuse to help . HomeShop18 is just acting as broker & making commission. Once product is sold they are not willing to take any responsibility so just don’t trust & buy from homeshop18. Even they don’t have any replacement/customer satisfaction policy, while talking over phone, executive made a new policy that if I had called within seven days they would have replaced. But I didn’t find seven days policy anywhere on HomeShope18 website neither it was communicated while placing order.

Moreover when I launched the complain, USHA technician told some parts need to be replaced not working correctly mean they are selling seconds product otherwise how new machine part get spoiled without using even for single day.

Guys please do share your experience about HomesHope 18 & help people from being cheated.

I ordered one GSM mobile under super deal and later came to know that the mobile is really bad and I immediately submitted ticket to cancel the order. I submitted ticket and spoken to executive too. They told that yes it will be cancelled and I should not worry about. Next day I got an SMS that item is shipped. Despite of repeated attempts to cancel the order they didn't listen to me and shipped item which I never wanted.

They are giving excuse that it can't be cancelled because item is shipped while I cancelled it with immediate effect but due to customer negligence and their executive's carelessness this put me in trouble. Next day I again called executive and he close the ticket without any update.

ALMOST ALL GOOD ONLINE SHOPPING PORTALS GIVE ONLINE CANCELLATION BUT HS18 DO NOT AND I BELIEVE THEY DO SO INTENTIONALLY. GUYS BEWARE OF THEM AND DO NOT PURCHASE ANYTHING FROM THEM. THIS IS MY 3RD INSTANCE WHERE I GOT CHEATED BY THEM.

ORDER:[protected]
DATE: 19-APR-2013


SANJAY VERMA

I have place an order for xolo Q800 on 05/04/2013 in their discount scheme after placing order they call me & said that your order will delivered in 5 to 6 working days & after 5 working days they call me again & said that we do not have stock so we will cancel your order so this type of poor service give from www.homeshop18.com. so I request to them do not give any fake commitment to customer if you provide this kind of poor service so customer is not come with you to shop again. If you are not able to give product so why you take high discount scheme?

Hi Team,

I am writing regarding refund for order number[protected] amount 6426. I booked it on 5th April 2013 of anniversary day of Homeshop18. Site was offering 50% off coupon but when I applied coupon and made payment via credit card it got failed, when I chose net banking it deducted my whole amount 6426. I called on customer care and reported issue, customer executive informed me that they have some technical issue and canceled the complete order and suggested to book it again. I booked again and this time it happened successfully. Customer executive informed me that money will get credited to my account in 48 hour.

The only pain now I am writing this mail is 11 days has passed i haven't received my refund yet. After calling and mailing many time I got just 2737( 2,588 + 149) out of 6426 .

I called on 8th April again and exeutive said due to holiday it wouldn't get credited in ur account and wait till 10th.

I checked my homeshop18 account on 10th April for refund status and found one sub order(number[protected] of canceled order status as changed overnight form "Refund for your order has been processed" to "Your order has been delivered status". I called executive and raised a ticket also about this. They informed us to deny to accept the order form courier guy, we are refunding your money. We informed courier guy that we have cancel this order and please take it back he denied as he hasn't got anything in written form HS18.

Anyway we accepted it and informed hs18 group again. This time executive said me that money will get credited by 14th April

I checked again on 14th April my homeshop18 account and found that one more sub order (number[protected] of canceled order now status as changed as "Your order has been delivered status".

I am really shocked, how overnight status has changing form "Refund for your order has been processed" to "Your order has been delivered status". Is a customer mistak if there site have techincal issue? Is homeshop18 pushing their non discounted order to customers? If not yes why status of orders changing daily and why refund it not credited to my account yet. . I am not complaining for few thousand bugs is not a big amount
I never expected such service form homshop18, I purchased form you because i had trust on them .

I am attaching my shopping statement..

Regards,
[protected]