HomeShop18 Complaints & Reviews

Hi,
Not sure is it correct place or not.
I need guideline on placing case on homeshop18.

I bought a mobile(Karbonn) from homeshop18, where it stopped working with in 23 days. When i checked with them initially they said i need to contact the product service centre. When i contacted the service centre they said product is defective and motherboard is short circuited which need to be replaced.And the product in service centre for more than moth, Neither Homeshop18, nor karbonn not ready to replace the mobile they want to service the mobile and send back which also didn't happen(Out of 3 month i used it for 22 days, initially service centre didn't accept the product as the invoice and warranty provided by homeshop18 was not proper,where i around 3 weeks to get new invoice, and more than 30 days on service centre and still counting) . Now homeshop is saying their part is over they cant do anything, not ready to replace and not ready to refund for the defective mobile they provided. Every time i need to raise new ticket as they close the previous ticket without resolution found.
I need guideline to put case on them..

Please help me

Dear Sir,

I am Ramesh Kumar Yadav and I had placed an Order for a Mircromax A54 Smarty 3.5 Android Mobile phone online on Homeshop 18 on 15the of Feb 2013. I got thee delivery on 18the Feb 2013 as I was committed. And When I opened thee product and checked whetheer it is working well or not, I found mobile is rebooting (restarting) each time when I tried to access any mobile features or any options. I theink There is some Technical issue eitheer in hardware or in software. I don't know exactly what's wrong withe it, but I know theat theis phone is useless for me unless it works well.

Details of Product is mentioned below :

Serial Number : [protected]
Order ID : [protected]
Client name : HomeShop 18
Client Order No. : 54521107
Client Transaction Id :[protected]

Regards
Ramesh Kumar Yadav
[protected]

I talk to customer care then i get a call back after two days related to missing earing of mayuri necklace, she told me issue will be resolve in 4-5 working days, then i got a call after few days that they are sending earing, after that next day i got a call that did i got a call from seller, i say no then they ask me to sent the set, i said it is not possible given circumstances, then we got call from seller they enquired about missing earing and assured as to solve problem, after few days again we got call from customer care that problem is resolve and it will be sent in 4-5 working days, then again after few days i got a call and they offer me complementary make up kit instead of earing which i decline and explain our reason not to accept the offer because we want earing not anything else, then again after few day we get call with unusual condition that sent necklace whenever possible we sent a new set...which is odd in the context that everything is fine in the set expect missing earing...makers is not making Taj Mahal so that every piece is unique...again i register complaint with number 78984439 , on 7 feb 2013, they told me earing will be sent in 7-8 working days , today is 4 working day already and i didn't get any confirmation......know wt next
After that i got confirmation that they r sending earing within 3-4 days....but again i got call asking me to register complaint again and again with a new story...know i dont know wt to do...this continuos disturbance is taking toll in my normal life...i start to feel irritating know...

This is wt i wrote in my last complaint..
Order Number [protected]

Thank you for placing an Order[protected] for the title The Fall of the House o[censored]s....

We wish to inform you that unfortunately the title went out of stock at our local suppliers end and was also not available across our warehouses in the country. We tried very hard to get it procured from the main publishers as well, but were not able to get success at it. Our systems integrate with all publishers/suppliers to get up-to-date information on stock availability. However at the time of placing order, the title was appearing as in-stock on website due to an inaccuracy in stock data being supplied by our supplier. We have immediately corrected the problem and have taken measure so that we can avoid the same problem in future.

We request you to add this title in your “Notify Me” list so that we can alert you as soon as the title is back in stock. We would also get the order canceled/refunded appropriately.

We sincerely apologize for the inconvenience caused due to this. For any further queries, please drop us a note anytime at [protected]@homeshop18.com or simply reply to this email.

Thank you for shopping with us at HomeShop18

Sincerely,

HomeShop18 Customer Care

I have purchase 4 gb strontium bold pendrive from homeshop18.com online Date[protected]. After a Week pendrive stop working. I sendback my damage pendrive to homeshop18 Mumbai Office address. But After 2 months they did not replace me pendrive. so please I request to all that do not purchase products from www.homeshop18.com

Complaint to Homeshop18.com

Dear Sir,
This is regarding Order ID[protected]. I order product on Jan 16, 2013. Its almost an month is over and i am waiting for product. Your company is now saying that product is lost in Transit and your company is refunding the order. This completely unfair. After waiting for such long, i am expecting product, not the refund. Kindly send the product at earliest. Further, as the offer running when the order was made is over and i will not be able to re-order at same price. But, If your company is not capable to fulfill order than you have to pay 800 INR as compensation for wasting my time and effort along with refund. I will wait for next 3 days for your resolution as per my satisfaction, after which i will be forced to take legal action against your company and all the cost of legal procedure borne to me, i will be claiming that also in the court from your company...

Thank You

MEERA SINGH
6 ANUPAM NAGAR EXTENSION UNIVERSITY ROAD THATIPUR
Gwalior
Madhya Pradesh, India474001

Mob: [protected], [protected]

Earlier communication

View Ticket #78916205
The support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support Ticket Date Order Number Sub Order No. Product Name Feedback Status
78916205 Feb 5, 2013 [protected] 53260785 Designer Silver Tumble... open
[protected]
Customer

Dear Sir, The product is not receive till date and courier details showing no useful details/update. Please contact courier company and tell status of consignment and arrange delivery at earliest....Thank You..

Customer Care

Customer Care[protected]:37->Dear Mr.Singh,We sincerely apologize for the inconvenience caused. Please be informed that we have escalated your complaint to our Customer service Team for resolution. We sincerely thank you for your time and Patience Warm regards,Customer CareHomeShop18

Customer Care

Customer Care[protected]:29->Dear Mr.SINGH,We sincerely apologize for the inconvenience caused.Please note we are arranging Refund of the product value on priority basis & please allow us some time to resolve the issue as your product is lost in transist. We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.Warm regardsHomeShop18
[protected]
Customer

Dear Sir, Please arrange me product instead of refund. I need product. This is not good, that i wait for about 1 month for product and you not delivering product. If your company is not capable to fulfill order, than give 800rs extra compensation for wasting my time and effort along with refund otherwise i will fire case against your company...
[protected]
Customer

Dear Sir, Please arrange me product instead of refund. I need product. This is not good, that i wait for about 1 month for product and you not delivering product. If your company is not capable to fulfill order, than give 800rs extra compensation for wasting my time and effort along with refund otherwise i will fire case against your company...

From: "[protected]@homeshop18.com" <[protected]@homeshop18.com>
To: [protected]@yahoo.com
Sent: Tuesday, January 29, 2013 12:03 AM
Subject: Details of your order placed on HomeShop18.com


» View Cart » Wishlist » My Account » Help
Dear MEERA SINGH,
With reference to your order with HomeShop18, we have dispatched your product as per the details below:
Order Summary :
S.No. Product Order Number Order Value (Rs)
1 Designer Silver Tumbler -Code 039 [protected] 2245.00
Your order has been shipped vide AWB no. [protected] through Blue Dart . Please expect this to be delivered to you in 2-3 working days.
We at HomeShop18 are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us.
If you have any queries or suggestions regarding our service, please feel free to contact our 24x7 customer care through:
Support Tickets: Log in to My Account to submit a ticket.
Helpline: Call us at[protected]BSNL/MTNL toll free) or[protected]
Please Note: This is a system generated e-mail. We request you not to reply to this message.
Thanks again for shopping with us.
Have a great day!
Team Homeshop18
www.homeshop18.com

About Us Help Shipping Policy Privacy Policy
© 2012 Homeshop18.com, All Rights Reserved.

Dear Sir,
I ordered total 8 sarees from Homeshop18.com on JAN 11, 2013 after seeing their offer on Clothing section. They cancelled suborder of 7 sarees earlier and last saree they sended Factory Defective (Defect in Manufacturing) Saree. I complaint them within 5-6 hours of item receipt. As per their process. I courier them the product back by ONDOT Courier AWB Number[protected]. The Item is also returned back to them on Feb 1, 2013 as per tracking details at courier website. Now they donot replying my message and they not refunded my money till date.

Please help me in getting refund of ordered item and return courier charges of 250 Rs and appropriate compensation.

Order Number[protected]

Expecting an Prompt Response.

Thank You..

Harsh Pratap Singh
Mob : [protected] / [protected]

Hi,

I have placed a order with order no.[protected] for Ruby Heart Pendant in gold on 24 Jan 2013 by looking at the product on their website www.homeshop18.com.On the channel HomeShop18 which is aired on Airtel DTH,the same product was shown for purchase on 27/28 Jan 2013.
On 05 Feb 2013,I received a confirmation call stating that the product will be dispatched on 07 Feb 2013 and advised me to keep myself available.
On 06 Feb 2013,I again received a call from HomeShop18 stating that the product is out of stock and will not be delivered.

Ideally this scenario is not feasible as the product is yet available as in stock on their website and in case it was out of stock then why the same has been shown on TV?
This is a clear case of fraud and cheating.

I had placed oreder a product with Homeshop 18 on 21st Jan however product is not yet delivered. I have logged a complaint with customer care and The customer care executive gave me a complaint number 78627249 and has assured that I will receive the order within 48 hrs. it is not delivered till the time. I have called up call customer care many times but each time asking me to wait for 48 hours. When I asked customer care to transfer this all to senior executive they are simply putting on hold for long time and no response from them. After long waiting i have disconnected couples of times. This worst experience I ever faced with customer care. I have read many blogs some peoples are waiting for their product a month together and prodcut not delivied to them. I am feeling now that they are just making fool o[censored]s and not able to deliver the product.

Sir,
Actually 10 [protected] days before i have booked an order of Orpat Heater on HomeShop18 . Its been more than 10 days i did not get my room heater yet ,And when i contacted to customer care they told me they dont know where it is.Every day they used to tell me different story that next day you will get your product .But still i am clueless.Kindly suggest me what i need to do.???


Regards,
Smriti Patel

Dear Readers,

I ordered a WHITE SAMSUNG GALAXY NOTE II N7100 Phone on 17th November 2012 from Homeshop18.

Instead of a white phone their vendor in delhi dispatched a black phone. On complaining a homeshop18 representative apologized and gave me Rs 1000 gift voucher for the error, to persuade me to keep the phone. Since the color was acceptable i took the offer.

Now, i had bought the phone online for a 12 mth Kotak Card Emi. Although over 2 mths have passed, this has not been intimated till date to Kotak Mahindra Credit Card. Kotak Mahindra is charging me full amount and when i said i wont pay full amount they say they will levy interest charges on full unpaid amount.

Despite several calls and emails to Homeshop18 the customer care did not respond , finally when i raised 2 tickets on the website there was a small response.

I asked Homeshop18 to provide me with proof of intimation, of 12 Month EMI Conversion, to my credit card company (as requested by Kotak Cards themselves).

Instead of furnishing me the proof, Homeshop18 wants me to share my credit card bill with them before they can do anything.

This company portrays itself as a reputed company but it is very much to the contrary, they are just playing around with customers until the customer gets tired and shuts up.

I keep travelling abroad for long periods , i cannot afford to keep calling and following up with both Homeshop18 and Kotak Mahindra on the status.

These faceless online companies are taking consumers for granted. They should atleast have a separate complaint cell. Everytime one calls you have to speak to an uninitiated "customer care" representative and explain the case to them. Then they pretend to transfer the line to someone senior and just disconnect the line.

I AM AT MY WITS END AND WANT TO EITHER RETURN THE PHONE AND RECEIVE FULL CREDIT FOR EVERY PAISE I HAVE PAID OR GET THE EMI CONVERSION DONE IMMEDIATELY.

Support Ticket Date Order Number Sub Order No. Product Name Feedback Status
78584951 Jan 25, 2013 [protected] 53296817 Chhabra 555 Embroidere... open

the aaree received is not at all like shown in picture, i want to return with all tags in tact, but hs18 is not responding to my ticket. want refund and return

We have ordered vide order no,[protected]Merchant name : Anksh
Product : Collection of 4 elegant Embroidered Kurtas

Delivery received on 5th Jan 2013. While Checking observed that product is defective, We have called to call center and lodge the compliant No. 77989017.

We have also received the complaint confirmation thorugh SMS and it was mentioned in the SMS that product will be repalced. However till today no one has visited to our place for replacement.

We have followed up so many times over phone but only SMS we are receiving with other complaint no like. Compliant No 78098217 & 78361071.

ONLY ASSURANCE BY HOMESHOP18 BUT NO EXECUTION.

THanks
Geeta Parmar
[protected]

unfortunately for the first time i did online shopping through home shoppe 18 ,i did orderd the above item and got something else..i called THEM and complaint against tht and they told me their customer executive will call me ..after some day i got a message in my mobile tht my complaint has been solved..what is this so unethical..my complaint number was 76311387 ,again they called me and tell me that BLUE DART courier will collect it from me..but after seeing no response from their side i went to giv it to them .but they dont know anything about tht..so i called again and complained..dont knw when will i got my product..or my money back...really cheating..

maine 3 g homeshop mein 2 payments kie hai 2999 k jiske lie mujhe btaya gya tha ki ek k lie mujhe ek rebock kit aur international holiday package milega aur ek k lie samsung galaxy ka tab par mujhe abhi tak kuch bhi nhi mila aur jab maine co mein call ki to unhone kha aap 5999 ki payment aur kar dijie phir hum aapke products bhej denge. 3 g home shop ek fraud company hai jo logo ko call krke unse paise lootne ka kaam krti hai na woh koi commitment pura krte hai na koi products bhejte hai. pls koi bhi inki baato pe viswas krke inki co mein invest na kre.

hello sir in 2009 oct. i order a diner set for TV show home shop 18 when i received that set that was totally different as look as in the show .that why i called them and asked them what can i do they says u sand throw Currier service and we refund your money with in 15 day.i do same but I don't received any refund with in 15 day after 20 day i called there help line for inquire but no any positive respond then i check the Currier service they told me parcel was deliver.and show me receiving slip .now that homm shop 18 want a pod no.that is take Currier company .my money not refund til date. what can i do plz sages me.

Dear Sir / Madam,

I would like to lodge a complaint against Home Shop-18. On 23rd of December 2012 at 8.52 pm I ordered a Micromax Full Touch Dual Sim Phone - X455 – Grey COLOR of 2999/- to Home Shop 18 Channel from my Mobile No. [protected]. The same moment no order number .being sent on my Mobile. I made a payment of 2899/- after a discount of Rs. 100/-from my ICICI credit card no :[protected] . I got the same amount conver ed into 3 EMIs from Bank.
The product was supposed to be delivered within 7 days, but they didn’t deliver it on time. I enquired on 29th December 2012 by giving a call to Home Shop 18 customer care number, but I come to know no order being generated through my Mobile on 23rd December .
Again on 30 Dec. 2012 I I have made complaints regarding the issue to customer care of Home Shop 18 but , I have been given an answer that Product was being delivered to Some Named ARIFA REHMAN in Katak. Same time I briefed the matter to the authorized compliant resolved officer , he assured me that my product will be delivered within 3 working days . And my order number is [protected].
Again I called up on 2nd January 2013, I got the same reply they delivered to somebody else. I briefed the matter to the authorized Complaint Resolve officer but no satisfactory answer being given to me till today 14th January 2013. So many times I am following the same procedure giving a call & talking to authorized complaint resolved officers but all in vain
I have been called by Some Abdul Islam & Nwab Khan from Home Shop 18 , complaint resolved department & being given assurance that they will resolve my problem within 1-2 days , but that time never comes.

Following are the Dates & Complaint Registered Nos for your further Action :
Date Complaint Number Order Number
30.12.2012 77826539 [protected]
02.01.2013 77916361 [protected]
07.01.2013 78026043 [protected]
11.01.2013 78164565 [protected]

The last call I received by Mr.. Abdul Islam of Home Shop18 , complaint Resolved Department on 12.01.2013 and he assured me that my complaint would be resolved by 6pm. Till today there is no call. I gave them a solution , they can check my recording call the day I ordered my product.
Please take a strict action against them. Help me getting my Product or ask them to refund my payment.
Thanks & Regards

Anita Nangia
R/o : B-49, Jang Pura -B,Mathura Road, Near Rajdoot Hotel , New Delhi-110014
Mob : [protected]

Our order number:[protected]

AWB number: [protected]

Please tell us the reason for NO UPDATES regarding the product delivery (on the tracking details page of homeshop18.com

and on the courier's website bluedart.com) since the product was shipped on 10th January 2013.


Please resolve the issue immediately.

Dear Sir,
Wish you a happy New Year 2013.The details are as follows.I ordered one "Adcom 707" 7" tablet along with its 3G dongle vide order no[protected]/sub-order no[protected] on 17.11.2012 which was received by me on 21.11.2012.There were no warranty cards for the items I received for which I informed to Homeshop 18 as well as "Advantage computers,Delhi" the tablet company on 22.11.2012.However,I got back response from the company that their order number/invoice given by them was the warranty of both the items for one year as declared in the advertisement in Homeshop 18.There after,I used the tablet for two to three days without internet connection and it worked Ok.Then I tried to insert the data card(dongle) given by the company with the tablet to use net but could not activate it.I emailed the problem to the company as well as discussed on telephone regarding the problem.As per the direction/advice received from the company,I again tried to insert the dongle and succeeded.However,after 5 minutes the tablet went in to its sleeping mode and never resumed even after detaching the data card.I informed the problem to Homeshop18 as well as the company.As per the advice/direction of the company,I shipped back the tablet directly to the company,"Advantage computer india pvt.ltd 305 Sidharth building 96 Neheru place Delhi-110019 Ph no:[protected],[protected]" on 20.12.2012 once the company as well as Homeshop16 agreed to reimburse the shipping charges for Rs180/- to me.The tablet was repaired by the company and sent back through Homeshop 18 which was received back by me on 31.12.2012.After 5 minutes o[censored]se, when I inserted the 3G data card(dongle),the tablet again went to its sleeping mode as it had gone last time and never restored back.On 01.01.2013,I strongly raised this issue with Homeshop18 via email and urged them to take back this sub-standard tablet along with its accessories within 48 hours and refund the full value of this tablet for Rs 5499.00 + Rs 180.00 shipping charges=Rs 5679.00 within 7 days.My email message was acknowledged by Homeshop18 and a ticket number was also assigned for further pursuance. Homeshop 18 regretted the inconvenience caused to me however,without acknowledging my full refund,they only asked me to send the scanned copy of the DTDC shipping receipt for Rs.180.00 which I had incurred to transport the tablet to the company in order to reimburse me.Further,homeshop18 intimated back to me that,"Your Adcom 707" 7' tablet has been replaced and delivered to you on 31.12.2012.It meant that the old defective tablet had been altogether replaced by a new piece but the fact was that the company had just repaired the same old tablet and sent back through Homeshop18.I strongly objected Homeshop18's intention/view point and clarified my position demanding full refund plus shipping charges against return of the item in toto. From 06.01.2013 on wards I tried to send email messages several times to Homeshop18 urging early resolution of the issue but there system is refusing permission to entertain my messages.They are also not lifting my phone calls.On 08.01.2013,one of my email message was probably registered by them and one latest ticket no[protected] was allotted to me but till date no response was given to me.I therefore request to take up this matter with HS18 and help me get addressed this issue and get a full refund please.Thanks.I am enclosing some correspondences made among three parties as follows for kind reference. Chitrasen Nayak/[protected] [protected]@rediffmail.com
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Order Number:[protected] dt.17.11.2012
User Id:[protected]@rediffmail.com[protected]
Total SubOrder-1
Order Date-Nov 17, 2012
Order Time-9:25 PM
Current Status-Your order has been delivered.
Payment Details-Payment Mode
3 EMIs of HDFC Bank Credit Card (FT No:[protected]
Total Order Amount (Rs.)5999.00
Total Payable (Rs.)5999.00
Net Payable (Rs.)5499.00
Billing Details-
Name-ChitrasenNayak
[protected]@rediffmail.com
Phone/Mobile-[protected]
Address-C/44,CWPRS,Colony,kirkitwadi,Khadakwasla,pune-411024
City-Pune
State & Country-Maharashtra, India
PIN Code-411024
Sub Order -1 (Detail)
Sub Order Number[protected]
Order Number[protected]
Merchant Name and Number
Advantage Computers(865)
Item Number/Product Number[protected]
Item SKU No-26Sep12-Tab-1019
Item Title-Adcom 707 7'' with 3G Dongle
Item Quantity-1
[protected]@rediffmail.com
Phone/Mobile-[protected]
Shipping Address-Chitrasen Nayak
C/44,CWPRS Colony,kirkitwadi,
Khadakwasla,pune-411024,Pune
Maharashtra, India411024
Current Status-Your order has been delivered.
Shipment Details-
Courier Name: Blue Dart
Type: Normal Courier
Date: ( Shipped on Nov 19, 2012 ).
AWB Number: [protected]
Suborder Payment Detail
List Price (Rs.)7999.00
Payable after Discounts (Rs.)5499.00
[protected][protected]
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 22 November 2012 22:55
To: [protected]@apadtab.com
Subject: Clarification regarding Data card.
Dear Sir,
I have purchased your Adcom @pad 707 model capacitive touch model tablet along with its 3G dongle through Home Shop 18 and received yesterday evening.I am not able to activate the dongle.I put one 2G sim in it and connected to the tablet but failed to connect.
I therefore request you to guide how to connect this dongle.Further,there were no invoices/bills for tablet and dongle.Even,there were no warranty cards for both the items.I have immediately intimated the short falls to Home Shop 18 over telephone as well as by email.
In this context, you are requested to send me the above documents directly if you feel so without wasting time by sending through Home Shop 18.I am furnishing the order details below.
An early response shall be highly appreciated.
Mr Chitrasen Nayak/[protected]
[protected]@rediffmail.com
[protected][protected]
From: <[protected]@apadtab.com>
Sent: Fri, 23 Nov 2012 11:38:28
To: <[protected]@rediffmail.com>
Subject: Re: Clarification regarding Data card.
Dear sir,
In 707 you can use idea 1731,1732 dongle it only support 3G sim.
Connect dongle with tab in off state then switch on tab.Your order no is your warranty.Regards,
Supreet banerjee
[protected][protected]
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 10 December 2012 10:36
To: [protected]@apadtab.com
Subject: Re: Clarification regarding Data card.
Dear Sh Banerjee,
I am sorry to inform you that the Adcom @pad 707 tablet has developed fault within this short period and I am disheartened for this as I had decided to purchase your product after hearing regarding its reliability and good quality from three of my friends who have purchased it.The tablet is not opening.While switched on,two times "@adtab" is flashing and then "android" word is being displayed on the screen with sliding light.There from it is not opening.
You are requested to look in to the issue asp and suggest solution.I have intimated the fact to HS18. through email.Please call me on my mobile-[protected] if you want more information.An early action shall be highly appreciated.Thanks.
C.Nayak
[protected][protected]
From: <[protected]@apadtab.com>
Sent: Mon, 10 Dec 2012 11:13:47
To: <[protected]@rediffmail.com>
Subject: Re: Clarification regarding Data card.
Contact on [protected]
[protected][protected]
From: "Chitrasen Nayak"<[protected]@rediffmail.com>
Sent: Thu, 13 Dec 2012 12:16:46
To: "[protected]@apadtab.com"<[protected]@apadtab.com>
Subject: Re: Clarification regarding Data card.
Dear Supreet Benarjee,
As discussed with you yesterday,I shall ship the Tablet 707 to you within 2/3 days for repairing.Please inspect it thoroughly and install good quality spares so that it would not fail at least in the warranty period.Thanks.
C.Nayak
[protected][protected]
Chitrasen Nayak <[protected]@rediffmail.com> wrote:

Dear Benarji,
Today I shipped the tablet to you through DTDC.Please look in to it to get it repaired perfectly and send back ASP.The shipping charges is Rs 180/- and I therefore request you to credit the amount of Rs 180/- at my account available with you.Kindly acknowledge receipt by return email.I have also informed Home Shop 18 regarding this shipment.With Thanks.
C.Nayak/[protected]
[protected]@rediffmail.com
[protected][protected]
Subject: Re: Clarification regarding Data card.
From: Supreet Banerjee <[protected]@apadtab.com> Thu, 20 Dec '12 8:01p
To: You
Yes it will be credit to your account soon.
Advantage computer india pvt.ltd
305 sidharth building 96 neheru place
Delhi-110019 Ph no:[protected],[protected]
[protected][protected]
Dt-28.12.2012--HS18---
- Enclosed is a copy of the message.
Dear Sir/Madam,
Attached herewith the scanned copy of DTDC shipping receipt for Rs 180/-- for reimbursement. My address is the same as listed in your system.A/C payee cheque/DD may be sent in my name payable at Pune.Thanks.
C.Nayak/
Support Ticket Date Order Number Sub Order No. Product Name Feedback Status
77773503 Dec 28, 2012 [protected] 50743061 Adcom 707 7'' with 3G ... open
[protected] Dear Sir/Madam, As discussed over telephone,please send me the repaired tablet 707 which is being sent by the company through you.After dispatch from your end,give me the AWB number for follow up. So far refund of shipping charges of Rs 180/
Customer

which I have incurred towards sending the tablet through DTDC,as advised by you,I am sending you the scan copy of the money receipt separately for reference and further needful action to reimburse the said amount.
[protected] I an unable to attach the scanned copy of the receipt.I am trying to attach the scanned copy from my email account to your customer care email id but what is your customer care
Customer/email id?
C.Nayak/[protected]
[protected][protected]
From: "HomeShop18 Care" <[protected]@homeshop18.com>
Sent: Sat, 29 Dec 2012 14:09:09
To: [protected]@rediffmail.com
Subject: [HS18 Care #31848] Reimbursement of shipping charges for Rs.180/-
Dear Customer,
Your Request number #31848 has been registered with us. If you wish to add further communication to this request please reply to the existing e-mail.
For order related queries, if you have forgotten to mention your Order/Suborder number(s), please do so in a reply to this email for smoother assistance. Your email will be responded within 48 working hours.
Note - Our New address is [protected]@homeshop18.com
Thank You!
Support Team
[protected][protected]
Subject: Re: [HS18 Care #31848] Reimbursement of shipping charges for Rs.180/-
From: "chitrasen nayak"<[protected]@rediffmail.com> Sat, 29 Dec '12 3:03p
To: "HomeShop18 Care"<[protected]@homeshop18.com>
1 attachment
Shipping_Charges_of_DTDC_for_Adtab_707.pdf 321.51 KB Download|Preview
[protected][protected]
Subject: [HS18 Care #31848] Reimbursement of shipping charges for Rs.180/-
From: "Abhikant Gautam" <[protected]@homeshop18.com> Mon, 31 Dec '12 9:36a
To: You
Show full Headers
Dear Ms.Nayak,
We sincerely apologize for the inconvenience caused.
Please note we received your mail but we did not receive your courier receipt
scan so we request you to please send the scan copy of the courier receipt with order / suborder number and the courier charges written on it then we can process the same.
thank you!
Abhikant Gautam
Customer support Executive
Homeshop18
[protected][protected]
From: "chitrasen nayak"<[protected]@rediffmail.com>
Sent: Tue, 01 Jan 2013 12:28:43
To: "[protected]@homeshop18.com"<[protected]@homeshop18.com>
Subject: Claim of refund for full value plus shipping charges against sub standard Adcom 707 7'' with 3G Dongle Rs 5499.00 +Rs180.00 =Rs 5679.00(Order No[protected]
Dear Sir,
Happy New Year 201803.I am a bonafied customer of HS18 for last 5 years.I have immense faith on your system for quality services.But this time I am disheartened and saddened by seeing your down trend of your resolve towards providing good quality materials/items like this against my ordered tablet as mentioned above.
From the starting ,this item gave us lot of troubles.After using hardly one week,it started giving problem.Under your knowledge,I shipped back it to the company for repairing which I received back yesterday after almost a month. After 5 minutes of normal use when we put the 3G dongle given by the company the tablet went in to its sleeping mode and never resumed back.The past problem was identically found surfaced.
I never got the service for which I purchased this tab.I thought It would be a fitting gift to my son whose birth day was yesterday on 31.12.[protected] followed by a new year 2013 but it went wrong.
I am now dam sure that this company tablet is a substandard item and I do not want to this sub standard tablet with me to continue and go through mental agony by interacting with you as well as with the company in future till completion of its warranty period either to embarrass you or myself be embarrassed as well.
I now strongly urge you to collect back this sub standard tablet within 48 hours along with its accessories as per the order and effect a full refund within 7 days.I repeat that I did not get any service for which I had purchased this item ,on the contrary,my money went waste for this two months in addition to waste of time,energy and mental agony.
I shall also enclose the original money receipt of Rs 180/- which I have incurred towards shipping back it to the company by DTDC for reimbursement/refund as discussed and confirmed by you via email message along with the tablet cost.
You are requested to reverse- pick this item immediately without further reference and refund the full amount for Rs 5499.00+Rs 180.00=Rs 5679.00 within 7 days.I also advise HS18 not entertain these types of companies those are selling sub-standard materials through you which is putting your reputation on a black page.
The issue may please be dealt with top priority for speedy resolution.Thanks.
C.Nayak/[protected]
[protected]@rediffmail.com
[protected][protected]
Subject: Fw: Claim of refund for full value plus shipping charges against sub standard Adcom 707 7'' with 3G Dongle Rs 5499.00 +Rs180.00 =Rs 5679.00(Order No[protected]
From: "chitrasen nayak"<[protected]@rediffmail.com> Sat, 5 Jan '13 9:59a
To: "[protected]@homeshop18.com"<[protected]@homeshop18.com>
Dear HS18,
I am forwarding my earlier message to you and request to take immediate action to reverse pick the sub standard and defective tablet form my residence. Further,Rs 5679/- may be refunded back to me at the earliest possible. Thanks.
C.Nayak
[protected][protected]
From: "HomeShop18 Care" <[protected]@homeshop18.com>
Sent: Sat, 05 Jan 2013 10:05:23
To: [protected]@rediffmail.com
Subject: [HS18 Care #36424] Claim of refund for full value plus shipping charges against sub standard Adcom 707 7'' with 3G Dongle Rs 5499.00 +Rs180.00 =Rs 5679.00(Order No[protected]
Dear Customer,
Your Request number #36424 has been registered with us. If you wish to add further communication to this request please reply to the existing e-mail.
For order related queries, if you have forgotten to mention your Order/Suborder number(s), please do so in a reply to this email for smoother assistance. Your email will be responded within 48 working hours.
Note - Our New address is [protected]@homeshop18.com
Thank You!
Support Team
[protected][protected]
Dear Sir,
I re-quote Order/Sub-order numbers as follows.
Order No[protected]
Sub-order No[protected]
Product Code[protected]
Date of Order-17.11.2012
Shipped on-19.11.2012 by Blue Dart
AWB No-[protected]
Date of receipt at my end-22.11.2012
SKU No-Tab-1019
Merchant Name-Advantage Computers(865)
Purchase value-Rs 5999.00 - Rs 500.00 =Rs 5499.00
Shipping Charges borne by me via DTDC-Rs 180.00
Total amount of Refund claimed-Rs 5679.00
All other information have been mentioned below as per sequence of events.
C.Nayak/[protected]/[protected]@rediff
[protected][protected]
Subject: Reimbursement of shipping charges Rs180/-(Support Ticket No[protected]
From: "chitrasen nayak"<[protected]@rediffmail.com> Thu, 10 Jan '13 2:52p
To: "[protected]@homeshop18.com"<[protected]@homeshop18.com>
2 attachments - Download all
Scanned_at_[protected]_14-40_PM.pdf
324.48 KBdownload|PreviewShipping_Charges_of_DTDC_for_Adtab_707.pdf 321.51 KB
Download|Preview
Dear Sir,
Enclosed find the scanned copy of DTDC money receipt for Rs 180/- for reimbursement to me as agreed by you.You are requested to take a final decision to take back the sub-standard tablet and refund me the full amount of Rs 5499/- at the earliest.Order No-Order No[protected] Thanks.
C.Nayak/[protected]
[protected][protected]
Subject: [RequestTracker.prod.hs18.lan #40058] Reimbursement of shipping charges Rs180/-(Support Ticket No[protected]
From: "Avinash Kumar" <[protected]@homeshop18.com> Fri, 11 Jan '13 10:22a
To: You
Show full Headers
Dear Ms. Chitrasen, Greetings from Homeshop18! We are forwarding your request
for refund of courier charges to our accounts department. We will drop you an
intimation mail after the refund has been initiated. You will receive an update
from us within 48 working hours. Thanks & Regards Avinash Kumar Phone Number
-+91 120 – 2441918 Extension - 101
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Avinash,
I request you to go through the details below.You must find that the tablet purchased by me from you never served my purpose.The tablet got defective from the beginning itself.The company has not replaced it by a new one as you have indicated in your previous mail.It has repaired the same old tablet and returned through you which has gone out of order again.I have done lot of correspondences within this period.I got no result than harassment as well as mental agony with financial loss.
I therefore,request Homeshop18 to take back your tablet and refund full amount and the shipping charges incurred by me within 7 days.I also request you to bring the fact in to the knowledge of your highest boss if you are unable to resolve this at your capacity at the earliest.
Kindly note that if my concern is not addressed by you satisfactorily within this period,I shall not correspond further but meet Homeshop18 at consumer court.Hope you will respond as quick as possible and keep me informed your actions.Thanks,
Chitrasen Nayakl/[protected]
[protected]@rediffmail.com
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I ordered sansung duos phone Saturday 05th Januaury 2013 in a deal of the day offer. Usually these deals last only for minutes and thats how they cheat customers. I ordered a white piece which had a 16gb card complimenary with it which was a USP for the price. Later i realzied Samsung India has an offer wherein Samsung Duos bought only before 10th January 2012 will get the 16gb card complimentary and we had to claim it from Samsung and not Homeshop18. Suddenly next day a representative calls saying that white peice is not available and there will a delay in shipping it which will disqualify you from the 16gb card. Left with no choice i had to say a yes for a black peice. Now again i got an email saying that the shipment is delayed futher and i will not recieve it for next 3 to 5 days.

This is absolutely cheating. I am not sure if i will recieve the phone on time and whether I will be eligle for the 16gb card. Also when you promote a product as deal of the day arent you aware of your inventory. My order number is[protected].

Thanks,
Ankit
[protected]