HomeShop18 Complaints & Reviews

After lodging complaint here we were told by Homeshop18 people to take the mobile to SCO 37, sector 41-D. But the person there refused to take the mobile and told us that they do not have the damaged part so cannot repair the set. We want our money back because we want all the Indian companies to know that they no more can take consumers for granted. If we buy a thing from them we want that thing to be of good quality. How can the companies think of staying in the market with such poor service and false claims of selling quality products? This was the third service we visited on advice of Homeshop18. We now would not go to any new address for getting the set repaired.

on 15th august 2013I have bought one tablet aginst HS PO no:[protected] and recived it after long delay and found its outer protection cover was brocken during courier transporatation, hs 18 team had informed me to get it replaced within 4 working days but after 10 days all of sudden one lady had replied me that they will refund me 300rs (Yes bank) agaist this brocken cover, on 21st sept 2013 i have recived the cheque no:143675 dtd:07.09.2013 for amt of Rs.300.00, which was rejected by the bank on today due my name was written is wrong Instead of FRANCIS DABHI you have written FRANCIS DAVHI so i request you to issue another cheque in my name: FRANCIS DABHI i had tried a lot to make contact on ph nos given by noida office but nobody was picking up my call.

I had placed an order (#[protected] on 6th September 2013. I had ordered a Sony Vaio laptop and a Canon Printer. On 11th Sept, I got a call from customer representative (Mob # [protected]). She said that black color was not available and I requested her to check if it would be available in 15-20 days as I was not in hurry. On 13th Sept, I called customer care and mentioned it that I can only accept both the orders (printer and laptop). I would not accept only one of the two and customer representative took a note of it. On 14th Sept, I got a call from DTDC courier about the delivery of the printer. I asked him to return that printer because I had not got any confirmation on laptop. But on the same day I got call from customer representative (Mob # [protected]) and she assured me that the laptop would be delivered on the following Monday (i.e. 16th Sept). I again mentioned her that I would accept both the items and can not accept only printer. I told her that I had rejected the printer. She asked me to accept the printer and assured that the laptop would be dispatched on Monday. So I again called the DTDC courier and asked them to deliver the printer which I had rejected earlier. The courier delivered the printer. After Monday, I called many a times to customer care, I also had facebook communication with homeshop18 group but no one could tell me the status of the order till Friday (20th Sept). On Friday, I got a call from the customer representative (Mob # [protected]). She said the laptop order could not be processed as the laptop was not in stock. I asked her about the delivered printer and she said that the printer's order could be cancelled and taken back. Today (21st Sept) when I called customer care, he said that they dont have policy to take back the delivered item. I was shocked. At first I had clearly mentioned my constraint, I was assured of both the items and now after delivering one, they are saying they dont have policy? I have been going through mental agony since the day I placed the order. When I order the laptop, it was in stock, then the black color was out of stock, then silver color was assured, and then it also was out of stock. The irony is they realized that the laptop is out of stock after 6 days. Also only on assurance of laptop, I had accepted the printer. Then after 7 days, I was told that the laptop was out of stock and could not be delivered and printer would not be taken back. I have not unpacked the printer box. Its the same as it was delivered. If any customer representative is reading this article, then please take some action. Please take back the printer and arrange for a money back. This is worst experience I had with any customer care.

We bought a mobile Micromax Full Touch Dual Sim Phone - X331 - White Colour through Homeshop18.com vide order no.[protected] dt.17oct,2012 for Rs1999.The product has one year warranty.but phone's touch screen stopped working within a month of receiving the product.we wrote the complaint to Homeshop18 customer care on 29th November,2012 vide submit ticket no. 76830565.On their advice we gave the phone in manufacturer's service center at Panchkula for repair on 5th Dec,2012.After many visits,on 9th Jan,2013 the service center people said they cannot repair the phone and we are free to take the product as it is. We phoned the Homeshop18 customer care centre, they told us to wait till 31st Jan,2013.But nothing has been done till date that is 6th Feb,2013.Now we cannot put up more with the harassment,we want our money back. We made three written complaints to Homeshop18.com vide ticket no 76830565,29Nov,2012;76980485,4thDec,2012;78118637,10Jan,2013 and numerous phone calls. After filing complaint, we finally got the repaired set back. But the set stopped working again just after six months. We again complained to Homeshop18 vide ticket no • Monday, September 16, 2013 [protected], Homeshop18 told us to contact manufacturer and to visit their service center. We went to manufacturer's service center as advised by HS18 at Saini Mobile Care Shop No.32, Industrial Area, Phase 1, Abheypur, Panchkula, Haryana (address given by HS18 in ticket no 76980485 Dec 4, 2012 .There we were told that they have closed the center and have shifted to SCO 824, NAC, Manimajra. The incharge of the center at Manimajra, Mr Munnavar refused to take the set and said that he does not have any information regarding previous repair of the set and told us not to come again for the purpose. The set is still under 1 year warranty. We want our money back. Please help.

First time i have bought something from your company.. and the experience of first time is very dis-appointed..

i have ordered on 17 september 2013 , a Casual hamper for Men-UK 7 which includes
1. LYDC LONDON BLACK SHOES
2. LYDC LONDON BROWN SHOES
3. Austin Polo Sunglass
4. drum bag
5. Globalite Socks Set (2 pairs)

under the order no.[protected] and AWB[protected]

BUT... Today when i received your order and opened it, i saw that the sunglasses was not of austin polo brand... the brand mention on the sunglasses box is "lydc london"... but the reality is that the glasses are completely "desi".... and EVEN this "fake" or "desi" are defective... one glass is not on fix on its proper place....
THIS IS MY WORST EXPERIENCE OF ONLINE SHOPPING..
You show something else ,,, but what your delivered is something different or defective ......
I HAVE ALSO ATTACH SOME PICS OF THE DEFECTIVE SUNGLASSES ALONG WITH THIS MAIL...... AND TELL ME ONE THING ,,, WOULD U LIKE TO BUY SUCH KIND OF SUNGLASSES????? NOT AT ALL... IF SOMEONE OFFER ME SUCH KIND OF SUNGLASSES .... I WILL NEVER EVER BUY .... EVEN IF THEY ARE FREE OF COST....

i will show u the proof also... i have attach some pics please everyone see this pics and know about the reality of homeshop18..... look the difference between the two pictures

CHECK THE ATTACHMENTS..........

order no.[protected] Product detail: 18712494 Book ISBN#:[protected] Book Title : Tarot in the Spirit of Life {with 22 Pucnh-out Cards} I ordered, prepaid order, the above book on 6th September 2013 with a delivery promise of 7 working days, but there was no news then I sent e mail to the custer server till today i have not received any reply, SUCH A CARELESS CUSTOMER SERVICES!!!! Today I received the book but without the card. thereofre i want to return the book i have not opened the pack of the book. Since Homeshop18.com Customer Service is not responding I need your help in returning the book and getting the refund. Please inform the management of homeshop18.com to take training from Flipkart.com, about their order management, their response.....everything. If homeshop18.com cannot serve the custer as good as Flipkart.com force them to close their company. Expecitng immediate answer. Thanks Jyothishmathi

Hello sir I m Narender from karnal , hry . I purchase
Mob spice mi 502 from h s 18 . I recived my mob . On
Order no [protected] on date 09/09/13 . On same date
I complaint on hs the mob memory useable on 147 mb
But on tv add he say 512 mb memory . My complaint no 84959291
& also headphone r defective one speaker not work .I complaint
Again on same day. But tiil date 11/10/13 not slove my
Compalint or no refund . I contect many time in h s 18
In mob.& also email . But no presponse .plz sir slove the issue
Myvmob. No [protected]

Sir / Madam, With reference to attached Invoice Reference No.[protected]CASH ON DELIVERY) has been delivered on last Sunday. This is to inform you that in parcel three items were found defected and same reported to your customer care executive on same day i.e. Sunday 1.09.2013. Still these items are not replace yet from your side beside several reminders / complaints were registered on daily basis on your customer care numbers . We have one of your old customer and we purchased many items from your net mobile Homeshop 18 but this time we feel very harassment & not happy with delivered items. Kindly replace the material ASAP otherwise we will knock the door of consumer court or any other vigilance etc. regards, Munish Sachdeva

REPLACEMENT OF MOBILE OR REFUND OF MONEY WHICH EVER IS POSSIBLE FROM HOMESHOP18.COM Replacement of KARBONN A25 ANDROID MOBILE PHONE WHITE, Ticket No.[protected], Invoice No. BLR/082013/9822, Order No.[protected], sub order no. 62208991 dt 24.08.2013 WE HAVE done advancement payment to home shop 18.com for online purchase of KARBONN A25 ANDROID MOBILE PHONE WHITE. PHONE was NOT GETTING STARTED EVEN AFTER KEEPING FOR CHARGING . TALKED TO home shop 18 EXECUTIVE REGARDING REPLACEMENT. they have collected mobile from my house. now even after 15 days , i have not received neither replacement nor refund of money. FOLLOWING ARE THE DETAILS of booking & complaint no. FOR YOUR REFERENCE - KARBONN A25 ANDROID MOBILE PHONE WHITE Ticket no[protected] Complaint for Urgent replacement) Order No.[protected] Sub Order No.[protected] Order Date - 24.08.2013 19.08 Hrs Invoice No. - BLR / 082013/9822 From, Veena Anil Maurya Wife of Anil R Maurya

I have ordered (order no :[protected] two product in a same order and the product quaity is not good and one product was damanged .i returned both the product in a same box and homeshop (aromax) courier service person came and collect .. after 4 days only one product amoun got credited and other one (rs :458) other product amount rs (1566). i raised complaint[protected] also .but still money is not refund .

What the hell is this? On 3rd of September I got an SMS stating "Dear VINEET, Ref. your order No.[protected], your refund cheque vide 137620 of Rs. 1999.0 has been prepared and will be shipped in 1 - 2 days". Today I get another message stating "Dear VINEET, Ref. your order No.[protected], we have dispatched your refund cheque vide AWB D 82874149 through HS18 (FF). Please expect the delivery of the same in 2-3 days ". Does it take 7 days to dispatch a prepared cheque? And why the hell you use VINEET, when I already cleared that I spell it as VINIT (sent my passport's scanned copy also). Are you guys going to return my money? This is a height of synchronization between Escalation team (Pushpander, this is for you) and your Customer Support Executive. Today, when I called up, lady says that count 2-3 days from today. I don't want to use any abusive words but this is not a way of providing customer service, especially when you in Online shopping business. Pushpander, what happened to your promise and words? It was promised that I will get my cheque either by 9th Sep 2013 or 10th but didn't. TREAT THIS EMAIL AS AN ESCALATION.

Respected sir my name is Ram kishore I done online shopping on August 23rd In Home shop18. But till I didn't get my product(watch). And also the customer care staff nt respondig correctly. So please make me justice in this case. Order no.[protected] DTDC Corier no. X02713612

hello sir/maa'm i want to say that i have ordered a book on 14th aug. on homeshop18 by the order no. [protected]. and they have not dispatched my order till now and i requested them to cancel my order and return me my money, yet they are not listening for that too. in this condition i can't buy another book too or can't leave that too. please help me out thank u neeraj rani

i have ordered the Garment Steamer-Purple on 16th aug'13 under order no.[protected] for rs 1490 & same was delivered within assigned time,but what was shown on tv was totally different from actual & within 2 days i called home shop 18 for return of this product & they raised complaint & no body from their courier agncy picked up the product as per their commitment, i have called more than 10times but everytime thay say courier person will pick the product but it is never done, no of times complint is registered but not closed[protected],86033635,85839319 these are few complaint nos which were raised & never worked upone,this is such a kind of pathatic service thay have, I WANT QUICK ACTIONING ON THIS WITH MY MONEY REFUND

Dear Sir i am durgendra singh from ghaziabad , last month i had ordered a SONY MICRO VAULT 16 GB (Model: USM 16 GQ in aluminum body order no[protected] .but on opening the parcel. I was shocked that Homeshop18 sent me different model: SONY MICRO VAULT 16 GB (USM 16 GU /BC in fiber) which market value is maximum 700 RS whenever my order was SONY MICRO VAULT 16 GB (USM 16 GQ in aluminium) which market value is 900 to 1000 RS. this is forth time i am sending product through courier but they are not taking any kind of action whne i am calling they are saying provide me proof of courier , what i can do now please take action against this shop thank you

I have been ordered for a mobile flip cover for Samsung S Duos (Navy blue color) on thursday night i.e., on august 29th 2013. As per that it should be delivered within 4 days.But still i have not got any information regarding the delivery date and all. This is a very disgusting thing which has made me to decide not to purchase anything in Homeshop18 store in future.

RES.SIR, WITH DUE RESPECT I WANT TO POINT YOUR ATTENTION TOWARDS THE CUSTOMER SERVICE SUPPORT OF THE WELL POPULAR SHOPPING SITE "HOMESHOP18". I HAVE BOOKED A COMBO OFFER OF WEAVES 5 PIECES BEDSHEET COSTING RUPEES 3499 ON 14TH OF AUGUST,ORDER ID[protected]. THEY DELIVERED THE PRODUCT ON RIGHT TIME BUT NOT RIGHT PRODUCT WHICH I HAVE ORDERED,,THEY HAVE SENT A TOTALLY DIFFERENT ITEM,WHICH WAS THEIR FIRST BLUNDER, WHEN I CALLED THEM REGARDING THAT,THEY TOLD ME TO PACK THAT MYSELF AND MAKE IT DELIVERED TO THEM INSTEAD OF SENDING THEIR STAFF TO PICK THAT UP,,WHICH WAS THEIR SECOND MISCONDUCT.AFTER THE COURIER OF THE PRODUCT BY ME THEY ORDERED US TO SEND A SCAN COPY OF THE RECEIPT OF THE COURIER..AFTER THESE THINGS WHEN I WAS SURE THAT THEY WILL NOW DELIVER THE RIGHT PRODUCT,,BUT THEIR ANSWER WAS TOALLY OPPOSITE,THEY TOLD THAT THE REQUIRED PRODUCT IS OUT OF STOCK AND THEY WILL REFUND THE MONEY THROUGH CHEQUE.INSTEAD OF DEPOSTING THE MONEY TO MY ACCOUNT THEY ARE SENDING A CHEQUE FOR WHICH I HAVE TO AGAIN SPEND MY PRECIOUS TIME FOR THE CLEARANCE OF THE CHEQUE.EVEN THEY ARE NOT OFFERING THE TOTAL DELIVERY CHARGES OF RUPEES 360 BEARED BY ME..THEY ARE REFUNDING JUST THE 10 PERCENT OF THE PRODUCT.AND NOW ITS OVER 18 DAYS OVER NOR I HAVE GOT THE PRODUCT NOR REFUNDED AMOUNT CREDITED TO MY ACCOUNT NOR THE CHEQUE... AND ABOUT THEIR CUSTOMER SERVICE..I HAVE CALLED THEM NEARLY 6 TIMES AND ALL THE TIMES THEY DONT HAVE IDENTICAL ANSWER..ONE TIME THEY TOLD THE CHEQUE WILL BE DELIVERED TOMORROW,,,OTHER TIME THEY TOLD AMOUNT WILL BE CREDITED TO YOUR ACCOUNT,,,EVEN THEY THEY TOLD THAT I HAVE AGAIN SEND THE POD WHICH I HAVE ALREADY SENT NEARLY 3 TIMES...SO A REALLY BAD CUSTOMER SUPPORT.. THEREFORE I REQUEST YOU TO TAKE A PROPER ACTION TOWARDS THEM....BECAUSE THE MAIN PURPOSE OF ONLINE SHOPPING SITES IS TO DO SHOPPING BY SITTING IN HOMES AND HENCE SAVE TIME,,BUT BY THIS ATTITUDE OF HOMESHOP18 THAY HAVE TOTALLY CHANGED THE MAIN MOTIVE OF ONLINE SHOPPING SITES.. I ALSO WANT TO POINT YOUR ATTENTION TOWARDS THE INCONVENIENCE CAUSED DUE TO THEM..I AM WELL CAPABLE THATS WHY I HAVE DELIVED THEIR PRODUCT BACK TO THEM,SENT THEM THE RECEIPT,AND EVEN CAN BEAR THE TIME LOSS DUE TO CHEQUE CLEARANCE AND ARRANGING DELIVERY.BUT JUST THINK IF THE CONSUMER WERE OLD PEOPLE OR PEOPLE WHO ARE NOT AWARE OF THESE MODERN AMENITIES,,HOW COULD THEY AFFORD SUCH INCONVENIENCE CAUSED BY THESE FAKE SITES.... THEREFOR I REQUEST YOU TO TAKE PROPER ACTION TOWARDS THEM AS YOU ARE WELL POPULAR FOR YOUR HONESTY AND CONDUCT... THANKING YOU RAJNISH [protected]@gmail.com RAJGIR,NALANDA,BIHAR PIN 803116

I have booked Nokia lumia 520 on 9th August - 2013. The order was placed and it was communicated the phone will be delivered before 15th-August. But the same did not happed later i was told stating the phone is on exchange offer, since there was no phone from my end available for exchange they cancelled my order. When i checked in the website the status was not cancelled. In the mean time money was deducted from my Account. After mulitiple follow ups after 13 days,on 30th august i was told my order is cancelled. I dont have any clue on my money which got deducted and i dont get any proper response for the same that when i will get back my money. Please consider this complaint on priority Order No :[protected] Name : Aarti

Hi Team,

I have orderedbooked Shoe hamper (of size-9) on Homeshop18 (1st time) via mobile on Cash Delivery mode on 20th july.

I recieved the product on 2-aug-2013 and I found quite big size and again placed order of size-8 on same day through [protected].

Since then i was following with Cust Exe. daily and got same answer as it has been reshifted or will take 2-3 working days or i have placed complaint.

All sudden I got the product after 1 month of replacement and again Homeshop18 sent the shoe of size-9.

Its really frustating spening an hour almost with Homshop18 team and ending same response from their side.

Hi Team,

I would request you if you can help me here to get the product of size-8 or get the refund (As they really do not have any standardized process to follow and custmers frustating.) or take some action against such frauds.

here are some more feedback.
http://www.mouthshut.com/review/Homeshop18-com-review-puqornspnn
http://www.mouthshut.com/review/Homeshop18-com-review-umloutoplr
http://www.mouthshut.com/review/homeshop18-com-review-rstnrolpom
http://www.consumercomplaints.in/bycompany/homeshop18-a18172.html

I would never suggest to go with Homesho18 to any one,

Regards
..

I HAVE GIVEN ORDER OF SHOES ON 29.08.2013 ORDER NO IS[protected] AT 03.12 P.A. I HAVE NOT RECEIVED TILL DATE MY ORDER. SO THAT I HAVE REPEATED PROBLEM TO ME. SIR I HAVE REQUEST TO YOUR AUTHORIZED PERSON TO ME. BUT NO PROPER SERVICES RECEIVED FROM YOUR COMPANY TO ME. SO THAT I HAVE RECEIVED MY ORDER AS SOON AS POSSIBLE DATE.MY CONTACT NO IS [protected].OTHER WISE I HAVE GIVEN TO CONSUMER COURT.