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HomeShop18 Complaints & Reviews

3.2
Updated: Apr 2, 2023
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2011
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1436
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HomeShop18 reviews & complaints page 144

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V
viragshah73
from Mumbai, Maharashtra
Jul 28, 2013
Resolved
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Resolved

Address: Mumbai Suburban, Maharashtra

I booked Sony Xperia mobile phone on HomeShop18 on 20th July 2013. Made the payment through credit card and the order was accepted.
On 25th July 2013, since I did not receive the delivery of the product, I called them to inquire about the status. They informed that it has not been delivered and shall make arrangement to dispatch the same.
On 26th July 2013 I received a SMS and an Email that the order is cancelled due to no stock. Immediately I checked on their site and it was still showing IN STOCK but with a different higher rate. I called their customer care and the lady informed me that the colour I had ordered by me was out of stock (unaware of the fact that I had already seen the availability of stock on their site). So I informed her that any colour was acceptable to me. I even mailed this to them in writing by another mail. In the mean time I received a mail from Mr. Mack Donald (from HOME SHOP 18) informing that I had cancelled the order and they were processing the refund. I replied him that it was their message that informed me that they were out of stock and therefore cancelling my order and processing refund. Soon I received a mail from them informing that I have forgotten to place order for the one I was checking on 26 July 2013 indication that they have stock in the given colour.
Even today i.e 28th July 2013 at 15.43 hrs their site is showing stock available in the colour I had asked for and can be delivered to my pin code.

This indicates nothing that the company does not want to deliver the order due to increase in the rate.

I would request you to kindly take adequate legal action against the vendor HomeShop18 so that they stop such practice henceforth. Also inform me the action taken. I am interested in claiming damages from them.
Aug 14, 2020
Complaint marked as Resolved 
View replies

Homeshop18 — non-delivery of order

I BOOKED OVEN 17 LT. WITH HOME SHOP 18 ON 9TH JUNE AND MADE PAYMENT ON 17.610 THE CO. ASSURED BY EMAIL THAT THE MATERIAL WILL BE DELIVERED WITH IN 8 DAYS OF PAYMENT BUT IT IS STILL NOT DELIVERED WHEN I CALL ON TOLL FREE CUSTOMERE CARE [protected] THEY MISGUIDE MANY WAYS . THIS IS A BIG FRUAD IN INDIA GOVT. MUST DO SOMETHING TO PROTECT THE CUSTOMER UNDER LAW. I ALSO WANT SUPPORT FROM OTHER CUSTOMERS TO RAISE VOICE AGAINST THIS FRAUD AND AVOID GETTING GOODS FROM SUCH COMPANIES. RAKESH KUMAR [protected]. MAIL. [protected]@rocketmail.com
Reply

H S 18 — Non delivery of order

I have placed an Order no.[protected] for Samsung mobile on 25.07.2010. I have made the advance payment of the cost Rs.4999/- through mcheck (one of the modes of payment mentioned). I was assured that the delivery of the product will be made within 8-10 days. However even after a lapse of one month I have nor received the item till now. I have lodged a complaint no.60113567 with HS 18 ON 6.08.2010 but there is no follow up from their side. Almost daily I am taking up with them on their Toll free no.[protected], but every time I am told to wait for another 24-36-72 hours. I have already conveyed to them that either they should deliver the item or refund my payment, but they are dragging on the matter on some pretext or other. Kindly take note of it and help me in getting my complaint redressed.

Sanjeev Kumar Jha
Reply
Please get this addressed imnmediately to HS 18, we had some problems with HS18 and wrote big complaint and asked them to return the money if product not delivered. They immediately took action and problem was resolved in span of 10-15 days. Be affirmative when you are addressing your grivenace to them. I am sure you will soon get your handset... All the best..
Reply
HS-18 service is very bad now a days. I have decided and also advised my friends and relatives to avoid shopping on line from HS-18.
Reply
Did the courier agency miss your order? dude you should call them and check. It happened with me too once. When I went to the courier office I found my delivery lying there.
Reply
Hi Virag,

Sincere apologies for the inconvenience caused.
Kindly provide your complete order no or contact details so that Homeshop18 can provide you adequate response to your concern.
As the complaint raised by you does not provide complete information regarding the order no we are unable to contact you for a speedy resolution.

Regards,
Homeshop18 Online Support
Reply
I bought "Little India Rajasthani Real Brass Sword Armour Wall Clock -107" suborder code: 48590915 on 1st October 2012. Product was packed in just a soft cardboard box and as expected the clock's front glass was broken when it was delivered. After reaching support, I was guided to send the product back to supplier and send the courier receipt to homeshop18. I complied and it's been around an year, two service requests[protected] and 75110351 and I'm still waiting for the refund for the product. They have returned the courier charges but not product money.

1) As soon as you open the support tickets, someone will ask for some information (which I already have provided) and will close the ticket. And there is no way you can reopen or REPLY to the tickets. All you do is create another one, and you are back to square one.

2) I wrote a review of the product on homeshop18 which they have conveniently removed. All you can see are good reviews, authenticity of which is highly questionable.

As mentioned above, I doubt homeshop18's intentions in doing fair business.
Reply
Hi Prashant,

Regret the delay and we never want our customers to be disappointed with our services.

This is to inform you that Refund has already been processed from our end on Dec 28th 2012 [Ref # MSBI[protected]].

However getting this checked will get back to you with an update.

Regards,
Homeshop18 Online Support
Reply
Hi Prashant,

As per the update refund has been processed successfully from our end.

Request you to kindly get in touch with your respective bank with the mentioned Ref # .

Regards,
Homeshop18 Online Support
Reply
From Virag : My order no was[protected] dated 20th July 2013
Reply
Hi Virag,

Thanks for the order details.Will have one of our team member connecting with you.

Regards,
Homeshop18 Online Support
Reply
Hi Virag,

As discussed, GC Code for Rs.600 No Cart Value will be shared by 5th Aug.

Regards,
Homeshop18 Online Support
Reply
Hi Virag,

As discussed, GC Code has been shared on your registered email address.

Please revert if you have any further queries.

Regards,
Homeshop18 Online Support
Reply
HELLO HOMESHOP18.COM CUSTOMER SERVICE ...SIR MY PRODUCT NO. IS[protected] and my contact no. is [protected]...ab to product deliver kar dijye
Reply
Hi Bhaskar,

As informed refund has been processed and it would be credited within next 7-8 working days to Net banking account.

Regards,
Homeshop18 Online Support
Reply

hcl 3g 2.0 connect

i purchased a tab from homeshop 18 and my tab are hang very badly so sir i request you to tell about the hcl service centre nearest to Uttam Nagar New Delhi-10059
Reply

torn from joins

We have ordered slanket it is torn from shoulder from both the sides . I[censored] can replace do it or give refund
Reply

Exchange of saree due to defect

Exchange of saree due to defect. (Product Code :[protected]
Reply

no proper response

I have registered a complaint via email in homeshop18 my request no. is #557736. I sent a mail on 09/08/2014 and after complaining so many times yet they are no updating y complain.
Reply

Order not delivered on time

Order No.[protected], Senorita 36 Pc Pet Summer Storage Set Princeware not received on time (very much annoyed)
Reply

In your display of spice 516 mobile, where is my Active Flip Cover + Snap On Cover + Power Bank

My order No is[protected] In your display of Spice 516 mobile, where is my Active Flip Cover + Snap On Cover + Power Bank, send it to me, RAHESHWARI SHRIDHAR, MY E MAIL ADDRESS shridhar.[protected]@gmail.com
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    A
    Ashis krishna
    from Chennai, Tamil Nadu
    Jul 26, 2013
    Resolved
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    Resolved

    Address: Dishnet Wireless LTD, AIRCEL, 7th Floor, Fortune Tower, Chandraswkharpur, Bhubaneswar, 751023, Puri, Odisha

    Dear Sir,
    I have received the Intex cottage Tent for indoor outdoor fun for kids vide order No[protected] on Saturday 20th Jul’13. But in that packet 15 Sticks and Poly cover is only available, but the clamps(Jointer which should joint the sticks to create tent) are not available. For that clamps i am not able to use the product. Provide me the solution and also sent me the product again.

    I have already raised complaint vide ticket no 84235315, but still ticket is open.
    Already 7 days crossed. No response from Homeshop18 Team.

    Request your immediate action against Homeshop18.

    My Order No:[protected]
    My Sub Order No: 60305523
    Aug 14, 2020
    Complaint marked as Resolved 
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      M
      maganlal07
      from Bengaluru, Karnataka
      Jul 23, 2013
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      Address: sadar bazar deshnok bikaner, Bikaner, Rajasthan
      Website: no

      Dear sir mene ek yad cooler homeshop se order kiya tha. Product case before delivery per tha.product ka price 5665 tha.mene payment kerke invoice receive ker liya.lakin company ne bataya ki aapka order cancel ker diya gya.aapko vapas refund milega.lakin sir ye froud hmere sath help me
      View replies
      Dear sir I placed loyad air cooler. My order is case before delivery.my order nuber is[protected] . I pay amount 5665 rs. I collect invoice for product.but after 4 to 5 days my order cancel for homeshop18. My complent number is 84293213. Plz help me sir. It is froud with me.
      Reply
      Dear Magan,

      We truly regret about the Inconvenience caused.Order has been cancelled due to "Out of Stock "and Refund has been processed.
      Cheque will be delivered for the same within next 8-9 working days.

      Regards,
      Homeshop18 Online Support
      Reply
      Dear Magan,

      Just to add on kindly get registered @ Notify me option to get stock updates.

      Regards,
      Homeshop18 Online Support
      Reply
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        A
        AshokIndb
        from Bhopal, Madhya Pradesh
        Jul 15, 2013
        Resolved
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        Resolved

        Address: Delhi

        Ordered Philips 100w salondry compact (order no. –[protected] by paying 725 (225 netbanking + 500 Non cart GC). After 3 days homeshop gay informed the ordered product is out of stock & order is cancelled. I got refund only 225 & still struggling to get new noncart GC worth 500 rupee.

        I had launched 3 ticket which got closed without any solution. Called more than 10 time no response is received. Complain (complain id –[protected] logged on 5th july is still pending no one is there to take care.


        I really wonder with this worst management how Homeshop18 is running.
        Aug 13, 2020
        Complaint marked as Resolved 
        View replies

        Salary — REFUND

        SIR,

        PLEASE BE INFORMED THAT I HAVE NOT RECEIVED THE REFUND OF RS 1978/- FOR THE IT FILED BY ME FOR THE YEAR 2008 - 09.

        MY PAN NO IS : AHMPP3596M
        Reply
        Dear Ashok,

        Regret the inconvenience caused; we have escalated this to concern team will get back with an update at the earliest.



        Regards,
        Homeshop18
        Reply
        Dear Ashok,

        Your gift coupon code is GCCSE5FVHD5V of Rs 500 (no cart value), and the same is valid for one month. You can purchase any product except Mobiles, electronics, gifts and TV products.


        Regards
        Homeshop18
        Reply
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          S
          sushantshekhar
          from Bhopal, Madhya Pradesh
          Jul 14, 2013
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          Address: Patna, Bihar

          I had purchase AIR COOLER KAIZEN JR. under the live tv advertisement which found to be not the similiar one as per our choice and the air cooler and the trolley aside with it is not fitted and similiar to be the same of the air cooler. So,i request you to please refund it under the refund policy,as it was complaint 1 week back earlier on a telephonic conversation. Therefore,it was found that no action has been taken yet.With on season,I had purchase online through phone. which found to be none of our use till yet and found to be the other order. The details are enclose with this mail. kindly see over it,nor i had to talk to consumer for it. MY SUB-ORDER NO[protected] NAME:-SUBHASH KUMAR MODE OF PAYMENT - COD (RS.4999.00) CITY-PATNA PRODUCT DETAIL[protected] SYMPHONY AIR COOLERS-KAIZEN JR. SKU 711 ORDER DATE 10 JUNE 2013. On this order found to be the different which was seen on t.v. and i complaint twice no action was taken.
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            P
            Prity Chopra
            from Pune, Maharashtra
            Jul 3, 2013
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            Address: Howrah, West Bengal

            Dear Sir/Madam,
            Seeing a TV add of home shop 18 i place an order for the product which where casseroles.The offer was buy 6 and get 6 free.On delivery i got only six.i called the customer care and the person answered the lid is free.i laughed and called again the person said the spoon was free.I ask them to decide and tell me what is it but got no reply.I Also got the colour wrong and was also promised rs 200 worth coupon which was not given.I managed to gt the number of head office and called there.i spoke to miss bhavana told her the story .....she said mam there is some miss understanding as the shops are free only .i said well if i understood so wrong the i need a check up of mine to be done and requested her the change the colour,she promised me a reverse courier.i settled at that.after two days i receive a call and a person named anumit said for that was also not possible.I told him that i will then log a complain in the consumer court.he said not an issue as the court could do nothing.............its true as till date i am the sufferer .PLS HE:LP.
            View replies

            HomeShop 18 — delivery report of product

            my delivery no. is[protected]. when i will get the delivery of product. i m waiting for that. so please give the dilivery as soon as posible....... thankyou
            Reply
            Dear Sir,

            Kindly provide your complete order no or contact details so that Homeshop18 can provide you adequate response to your concern.
            As the complaint raised by you does not provide complete information regarding the order no we are unable to contact you for a speedy resolution

            Regards
            For: Tv18 Home Shopping Network Ltd.
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              G
              Gaurav
              from Jaipur, Rajasthan
              Jul 2, 2013
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              Address: Mathura, Uttar Pradesh

              Don't trust on promise of replacement within 7 days by HS 18. My Order no. is[protected] and I Ordered 3-clou Men's XL T-Shirts set. When I checked this on same day of delivery, siza was unfit to me. I just called to customer care of HS 18. They did'nt collect these wrong size set by reverse pickup. After 12 days they informed me that I have to send this myself. Regretfully, After one month when I got this set again, size of T-Shirt was same of former size (XL). They spent one month in replacement of product after cash on delivery.
              View replies

              Homeshop18 — MY ORDER IS NOT MADE SINCE LAST 12 DAYS

              I WAS MADE A ONLINE PURCHASE ON 239/10/211 AND ON DEMAND I WAS DISPATCHED A CHEQUE ON 30/10/2011 IN THE NAME OF HOMESHOP18 OF RS 500/-
              MY CHEQUE WAS RECEIVED BY THE COMPANY ON[protected] AND CHEQUE WAS CLEAR ON 08/11/2011 ( ON THE BASIS OF MY BANK)
              BUT THE ODER WHICH I WAS MADE IS NOT DISPATC TILL KNOW
              I M CONTACTING REGULARLY WITH THE COMPANY BUT THE ANSWERE OF THE CUSTOMER CARE IS PAYMENT IS IN UNDER CLEREANCE
              I HAVE RECIVED A EMAIL LAST MAIL FROM THE COMPANT IS GIVEN BELLOW

              Dear ABDUL AYAZ
              Thank you for shopping with HomeShop18. Your order no. is[protected] and payment option selected by you is Cheque/DD. Your order details are provided below:

              S.No. Product Description Order Value
              ()
              1 Cute Teddy + Rs.200 Gift Coupon 499.00
              Total 499.00


              We have received your Cheque/DD for the above order and the same has been sent to the bank for payment clearance. Your order will be shipped after payment realization.

              We at HomeShop18 are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us. In case of any suggestions or queries, please feel free to contact us at anytime. We are available 24hrs at your service through:

              1.Our Helpline numbers: BSNL/MTNL:[protected]No STD Charges); Or:[protected]
              2.Our internet feedback option: www.homeshop18.com/feedback
              Thank you for shopping with HomeShop18

              Sincerely,

              HomeShop18 Customer Care


              PLEASE DO THE NEEDFULL
              Reply
              The worst service ever from any of the online portals Below is self explanatory :

              Support Ticket Date Order Number Sub Order No. Product Name Feedback Status
              68206139 Nov 16, 2011 [protected] 38005251 Domo Slate N8 7inches And... open

              [protected]
              Customer


              Pls. advice status of my order.

              [protected]
              Customer


              I Buy regularly online from different sites like Naaptol, rediff, indiatimes, indianpalza but have bought something from homeshop for the first time. It is quite unfortunate that after 48 hrs of placing my order, there is no update.Others deliver the product by this time.


              Customer Care


              HS18 Customer Care->[protected]:34:15.028->2.Dear Customer, We sincerely apologize for the inconvenience caused. Please note we have received your order on 15th Nov ÃÃÂ&sbq...⇄ and maximum time of delivery is 5-7 working days excluding Holidays. We have already process your order and will be delivered to you on top priority. Warm regards, HomeShop[protected]

              [protected]
              Customer


              Today is the 4th day and there no information for dispatch. It is a lesson learnt in online buying activities.


              Customer Care


              HS18 Customer Care->[protected]:45:40.729->Dear Customer, We thank you for shopping with us. Please note, we are arranging to send the product at your shipping address on priority basis & please allow us some time to resolve the issue for urgent delivery. Happy Shopping! Warm regards HomeShop[protected]

              [protected] Till date you were quoting 5-7 days and were using words like Top priority.Status shows that shipment handed over to courier. Today only i have recd. a sms from your end that shipment is delayed and will take another 3
              Customer


              5 days.You are contradicting your commitments. Nothing can be done but i will definately ensure that my colleagues and friends at least know the kind of services provided by homeshop18 so that they don't go through this agony.

              [protected] Till date you were quoting 5-7 days and were using words like Top priority.Status shows that shipment handed over to courier. Today only i have recd. a sms from your end that shipment is delayed and will take another 3
              Customer


              5 days.You are contradicting your commitments. Nothing can be done but i will definately ensure that my colleagues and friends at least know the kind of services provided by homeshop18 so that they don't go through this agony.

              [protected] Till date you were quoting 5-7 days and were using words like Top priority.Status shows that shipment handed over to courier. Today only i have recd. a sms from your end that shipment is delayed and will take another 3
              Customer


              5 days.You are contradicting your commitments. Nothing can be done but i will definately ensure that my colleagues and friends at least know the kind of services provided by homeshop18 so that they don't go through this agony.


              Customer Care


              HS18 Customer Care->[protected]:12:15.563->Dear Customer We really appreciate your patience and sincerely apologize for the inconvenience caused. As far as your query concerned, please note we are investigating the matter with our courier and we will resolve this issue as soon as possible. We hope you will provide us some time to resolve this matter. Warm regards, HomeShop[protected]

              [protected]
              Customer


              Pls. take your time .Only problem with you guys is that you are not truthful to your customers.Now you are talking about discussing with Courier.If it had been given to courier than a courier no. is supposed to be generated which is not their.


              Customer Care


              HS18 Customer Care->[protected]:03:46.518->Dear Customer, We sincerely apologize for the inconvenience caused. Please be informed we have noted said matter and already escalated this matter to our respective department for this concern. Please allow us some time to resolve your complaint. Warm regards, HomeShop[protected]

              [protected]
              Customer


              Hope you were able to check with courier .Maybe they had not received the packet and you need to give them the same once again. Look forward for an update
              Reply
              Dear Gaurav,

              We really apologies for the inconvenience caused.

              We will have someone connect with you at the earliest to get this sorted out soon.

              Regards,
              Home Shop 18
              Reply
              I have purchase leggings for my wife ( 7 ) the was not found suitable and was send back to homshop 18. I have made 50 calls and 20 email. I have not recieved any final soluation

              my last complaint no[protected] Order No[protected] dated 7th July, 2013

              To Subject Size Sent Categories
              [protected]@homeshop18.com RE: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 39 KB Thu 6/27
              [protected]@homeshop18.com RE: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 30 KB Wed 6/26
              [protected]@homeshop18.com RE: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 29 KB Mon 6/24
              [protected]@homeshop18.com RE: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 187 KB 6/12/2013
              [protected]@homeshop18.com RE: [HS18 Care #134113] Re: Details of your order placed on HomeShop18.com 8 KB 6/11/2013
              [protected]@homeshop18.com RE: [HS18 Care #134113] Re: Details of your order placed on HomeShop18.com 186 KB 6/11/2013
              [protected]@homeshop18.com RE: [HS18 Care #134113] Re: Details of your order placed on HomeShop18.com 7 KB 6/10/2013
              [protected]@homeshop18.com RE: [HS18 Care #134113] Re: Details of your order placed on HomeShop18.com 8 KB 5/31/2013
              [protected]@homeshop18.com RE: [HS18 Care #134113] Re: Details of your order placed on HomeShop18.com 6 KB 5/30/2013
              [protected]@homeshop18.com RE: [HS18 Care #134113] Re: Details of your order placed on HomeShop18.com 6 KB 5/30/2013
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 46 KB Thu 12:03 AM
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 45 KB Wed 9:06 AM
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 45 KB Sun 4:04 PM
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 44 KB Sun 3:59 PM
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 5 KB Sat 6/29
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 48 KB Sat 6/29
              '[protected]@homeshop18.com' Fw: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 48 KB Sat 6/29
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 5 KB Sat 6/29
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 29 KB Wed 6/26
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com. Kind Attention Mr Khan. Call me back 8 KB 6/12/2013
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com. Kind Attention Mr Khan. Call me back 8 KB 6/12/2013
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com. Kind Attention Mr Khan. Call me back 8 KB 6/12/2013
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com. Kind Attention Mr Khan. Call me back 8 KB 6/12/2013
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 7 KB 6/12/2013
              '[protected]@homeshop18.com' Re: [HS18 Care #145039] RE: Details of your order placed on HomeShop18.com 6 KB 6/11/2013
              '[protected]@homeshop18.com' Re: [HS18 Care #134113] Re: Details of your order placed on HomeShop18.com 6 KB 6/11/2013
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                H
                HITESH23
                Jul 2, 2013
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                dear sir
                i am HITESH VIRMANI i purchase beetal head phone from homeshop18 .order no .[protected]
                complain no.83560889. on this product regarding more time complain on homeshop18 but homeshop18 not response regarding on this complain .i want refund my amount.please help me .
                Thankyou
                HITESH VIRMANI
                View replies
                You can contact below number to your customer helpline which I found on website, they always help you gracefully to solve your problem.

                [protected].
                OR...write to us @ [protected]@homeshop18.com
                Reply
                Dear Hitesh,

                As per our records, you can purchased this product in the month of Nov'12, hence as per the replacement policy, refund is not possible in case.

                We really apologies for any inconvenience caused.

                Regards,
                Home Shop 18
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                  HITESH23
                  Jul 2, 2013
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                  dear sir
                  i am HITESH VIRMANI i purchase a memory card on last year .after purchase 2month product not work .i complain on homeshop18 .homeshop18 ask me product returned and give me refund my amount .i send a product to returned .on 20/06/2013.homeshop18 ask me refund on homeshop18 4-5 day but today is 02/07/2013.not any information homeshop18 to me.homeshop18 complain no .83540139 order no.[protected].
                  please help on this complain
                  Thankyou
                  HITESH VIRMANI
                  View replies

                  Homeshop18 — NOt delivered 22000 product not refunded money

                  HOmeshop18 on their website www.homeshop18.com promised to give 22000/- Sony mobile at the cost of 8000/-.I paid money online & even after 3 months they didnot deliver the product nor refunded the money despite my proper follow up.
                  Reply

                  aa — not received refund

                  under application no.263066 for scheme code 208 housing scheme at sion, prateeksha nagar, phase 4 MIG.til date i hv not received my refund order nor any allotment letter from ur good offices..kindly let me know status of aforesaid application..
                  regards, karan punwani
                  Reply
                  Some time money will not be refund by company because it have some rules and regulation but you can choose other product with same cost to there site and also this type of balance have some validity. So i think you can try once more time to helpline and concern with them.
                  Reply
                  Dear Hitesh,

                  As the order was placed using a Gift coupon, hence we will be providing you with a new gift coupon of the same amount.

                  The gift coupon will be mailed to your email id within 48hrs. We apologies for any inconvenience caused.

                  Regards,
                  Home Shop 18.
                  Reply
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                    S
                    Sandeep Raheria
                    from Bengaluru, Karnataka
                    Jun 28, 2013
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                    Address: Bangalore, Karnataka

                    I Sandeep Raheria places an ordered no[protected] Zync Android Calling Tablet with Bluetooth & Dual Camera on 10th June 2013,but o 14 June to got wrong product , i called asked Homeshop 18 and complained no:83132841 for replacement same got collected by aramex courier on the very next day, now after follow up i got the same wrong product again on 26th June .. when called HS18 they are just asking for more time but not collecting wrong product nor replacing it with correct one... i haven't received any confirmation till 28th June 2013

                    regards
                    Sandeep Raheria
                    sandee.[protected]@hotmail.com
                    View replies
                    Dear Sandeep,

                    We really apologies for the inconvenience caused.

                    We will work on this issue right away and have this sorted out at the earliest. Request you to kindly give us sometime.

                    Regards,
                    Home Shop18
                    Reply
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                      B
                      Bhupesh Patel
                      from Delhi, Delhi
                      Jun 28, 2013
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                      Address: Ghaziabad, Uttar Pradesh

                      Hi Friends,

                      Today (28 June 2013) I ordered "Huawei E3121 3G Data Card" from "Homeshop18.com" website. My Order Number is:[protected]
                      Name Bhoopesh

                      I have purchased this item using my Ingvysya Netbanking, INR 1649 had been deducted after completing the order.

                      But unfortunately i submitted my Pincode wrong in shipping address. When i called to Homeshop18 customer care ([protected]) One executive named "Shelly" received my call i explained my problem that i want to change my shipping address what i need to do?
                      First she asked everything about my product, order number, My Name, and shipping address. I explained each thing in detail.
                      Afterwards she replied me it is not possible to change your address, i was surprised to hear these lines. Then i asked what is the possible solution to get my product "Huawei E3121 3G Data Card" She replied i can't help you out for this. I request her to talk her manager but she just disconnected my phone.

                      Now I am feeling cheated by Homeshopshop 18. There is no way to get back my money or product. It seems i lost my 1649 INR.

                      I suggest you to all never go for shopping at Homeshop18, These people have no sense of talking and there is no customer satisfaction.

                      It was my first experience with Homeshop18 :( :(

                      Thanks
                      Bhupesh Patel
                      View replies

                      i phone — I want to change the Product

                      Hi,
                      I have received an I phone at the cost of 1949 incl postage charge.The following items has not been reced on 13 Nov 2009:
                      (a) Data Cord (b) Free gift Rs. 500/- GC,
                      The product given to me is substandard. I want to change my Product. I want E-Phone Offer Prise Rs. 4,999/-and M.R.P is Rs. 31,000/-.I am trying to talk so many time with Customer Care but always got unhappy. Kindly do need full and give me your contact number to contact you imdtly.

                      Thanks,
                      Birendra Kumar
                      Flat No - 42, Plot No - 482, SP-2,
                      Harikrupa Hsg. Soc. Sainagar,
                      Panvel - 410 206.
                      Contact - [protected]
                      Reply

                      Homeshop18 — HOMESHOP18 PRODUCT

                      DEAR SIR ,
                      I HAVE ORDER A PRODUCT BEETEL COMPUTER SPEAKER. ORDER NO[protected] THEN I RECEIVED IT IN DAMAGE CONDITION.
                      AFTER RECEIVE THIS PRODUCT I SEND FOR REPLACEMENT INCLUDE MY OWN COURIER CHARGES. AFTER 7 DAYS THEY SEND SAME SERIAL NO PRODUCT IN SAME DAMAGE CONDITION.

                      Product Not Found - Comment #1857100 - Image #0
                      Reply
                      Very Bad exp..
                      Reply
                      hi dear.. I m sure u will not loss ur money.. if overall address is correct then keep watching... they always ship via bluedart or first flight... after 2 days of shipped.. u contact that courier via phone and explain about the wrong pin code... I think there will be no problem i[censored] written wrong ur city pin code but its matchful just like.. patna 800001 but new patna 800014... or i[censored] written whole pin code wrong.. then don't get tensioned.. product will not be delivered and return to homeshop18 after 15 days money can be seen in ur bank account .. it will be automatically refund..
                      Reply
                      Dear Bhoopesh,

                      As your product is in verified stage still, hence it is possible to change the pin code for the address provided by you.

                      Kindly share the new pin code for us to change the details.

                      Regards,
                      Home Shop 18
                      Reply

                      HomeShop18 — xolo q1200 order no.968784081

                      I have recived my order item but is not working I found that its smps not working for which entire product is xolo mobil so you are requsted to send onother smps or I will send back your product please reply me

                      Product Not Found - Comment #2416037 - Image #0
                      Reply

                      HomeShop18 — Regarding Mobile Handset

                      I have ordered a Spice Mobile Handset on 13 April, 2015 which was delivered to me on 17 April, 2015. I got a faulty handset having problem of auto off specially while plugged in for charging. Ii want to replace the same.
                      Reply

                      spice mobile 508

                      I have purchased spice 508 mobile from home shop 18 against order no[protected] & received mobile on 20/3/2015. charging problem found in set .I also informed in cust care on 21/3/2015.
                      Reply

                      Spice Dual Sim Qwerty Combo

                      MY ORDER NO[protected] I PURCHAE IT ON 28/02/2014 IT STARTED HANG ON 01/03/2014 I COMPLAINT ON 04/03/2014 THE SERVICE CENTRE REPAIRED IT ON 15/03/2014 THE PROBLEM PRESIT FROM AS FROM 15/03/2014 WHAT CAN WE DO .
                      Reply

                      Home Shoppe needs 11 days to deliver my package!!!

                      hi I ordered a PS2 DVD on 24th OCT and Home shoppe quoted me taht they will deliver the package after 11 days. This is ridiculous as ideally it should be 3 to 4 business days. Please esclate this. Thanks Hashim
                      Reply
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                        R
                        rinkeshdhameliya
                        from Surat, Gujarat
                        Jun 21, 2013
                        Resolved
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                        Resolved

                        Address: Surat, Gujarat

                        I am having State bank of India savings bank account named Rinkeshkumar Pragjibhai Dhameliya ( A/C no.- [protected]) with debit card facility. My account was debited by total amount of Rs. 96,000/- between time period of 32/04/2013 to 7/05/2013 by above mentioned companies. My passbook scan copy is attached for more information.
                        Please do your best to help me



                        Thank You
                        Rinkesh Dhameliya
                        +2 photos
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          A
                          AshokIndb
                          from Bhopal, Madhya Pradesh
                          Jun 18, 2013
                          Resolved
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                          Resolved

                          Address: Madhya Pradesh

                          Guys,

                          Never trust on HomeShop18 guys & buy anything by paying in advance.

                          You all could see how much effort I made to recover my 500 access paid amount. After tons of effort I received a GC which is not working on any of the product.

                          I had lunch the complain regarding same (Complain Id[protected] & calling everyday for follow-up but yet did not receive any response. I believe they are not willing to give my money back.

                          [protected]---


                          From: Ashok Jain
                          Sent: Monday, June 17, 2013 4:07 PM
                          To: '[protected]@homeshop18.com'
                          Subject: RE: Account details (HomeShop18 Order id[protected]

                          After making so much effort received a GC which is not working on any of the product.

                          I have called more than 10 time for same issue but yet not received even a single response from homeshop18 guy.

                          To in cash my overpaid 500 hundred rupee I have spent more than 200 rupee on call. Should I assume that I have been cheated & stop following ??

                          Ashok Jain

                          [protected]
                          From: Ashok Jain
                          Sent: Friday, May 10, 2013 11:09 AM
                          To: '[protected]@homeshop18.com'
                          Subject: RE: Account details (HomeShop18 Order id[protected]

                          Hi Kapil,

                          Promised over phone GC will be sent within 1/2 but 24 hours over yet not received…   

                          Ashok Jain


                          From: Ashok Jain
                          Sent: Thursday, May 09, 2013 12:26 PM
                          To: '[protected]@homeshop18.com'
                          Subject: RE: Account details (HomeShop18 Order id[protected]

                          Still waiting for response… ..  
                          [protected]------
                          From: Ashok Jain
                          Sent: Tuesday, May 07, 2013 1:56 PM
                          To: '[protected]@homeshop18.com'
                          Subject: FW: Account details (HomeShop18 Order id[protected]

                          Any response on this ???

                          Ashok Jain

                          From: Ashok Jain
                          Sent: Saturday, May 04, 2013 6:13 PM
                          To: [protected]@homeshop18.com
                          Subject: FW: Account details (HomeShop18 Order id[protected]

                          Hi Kapil,

                          On discussion with chetan, I'm asked to pay 4000.00 (Reupee Four Thousand) instead of 3500.00. As per him the difference of 500.00 rupee will be compensated by HomeShop18 by providing gift voucher worth 500.00 (Five Hundred rupee).

                          Pls. confirm the same. I hope this voucher will not have any condition on shopping.


                          Thanks-
                          Ashok Jain
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          View replies
                          Ordered Philips 100w salondry compact (order no. –[protected] by paying 725 (225 netbanking + 500 Non cart GC). After 3 days homeshop gay informed the ordered product is out of stock & order is cancelled. I got refund only 225 & still struggling to get new noncart GC worth 500 rupee.

                          I had launched 3 ticket which got closed without any solution. Called more than 10 time no response is received. Complain (complain id –[protected] logged on 5th july is still pending no one is there to take care.


                          I really wonder with this worst management how Homeshop18 is running.
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                            A
                            adhnan
                            from Kota, Rajasthan
                            Jun 15, 2013
                            Resolved
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                            Resolved

                            Address: Srinagar, Jammu and Kashmir

                            I bought crystal 6pc large nonstick set from home shop 18.. my order date is 4 feb 2013, order no[protected] Product Code: 27902883.. so till date I have only used the pan and I noticed that the inside black non stick coat is vanishing .. and the metal inside is becoming visible. .
                            so I want the company to exchange my product. Looking forward for your quick response..

                            adhnan sherwani
                            contact no: [protected]
                            present address: 307-n, shahanwar colony hyderpora Srinagar,jammu and Kashmir.
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              R
                              rajgodia
                              from Mumbai, Maharashtra
                              Jun 9, 2013
                              Resolved
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                              Resolved

                              Address: Maharashtra

                              I ordered ( Fidato Combo Men's Black Aviators, Wallet & Belt) from HomeShop18 ,
                              Seller: Blossom Merchant Trading Pvt. Ltd.
                              Instead of sending me the original Fidato company product seller shipped me Cheap Women Plastic glass,cheap belt worth rs 20.
                              I mailed the hs18,but they say check our Return and Replace policy(48 hrs), i was outside and when i returned and open products i was shocked.
                              So i advice to always do Cash on Delivery and not to shop from HomeShop18
                              +1 photos
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              View replies
                              Dear Customer,


                              Kindly provide your complete order no or contact details so that Homeshop18 can provide you adequate response to your concern.
                              As the complaint raised by you does not provide complete information regarding the order no we are unable to contact you for a speedy resolution .

                              Regards
                              Homeshop18online support.
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                                M
                                maxim32
                                from Coimbatore, Tamil Nadu
                                May 24, 2013
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                                Address: Hyderabad, Andhra Pradesh

                                I had placed an order for Lloyd 4in1 cooler. Upon receiving it i was not satisfied with the product as it did not look the product shown on TV and also the air throw and cooling (in a 80 sft room) was very weak for a Rs.6999 cooler. I called Homeshop 18 customer service immediately on the same day, 17 May 2013 to request for a return/refund and was told that someone wil call me in 48 Hrs to schedule a pick up of the cooler. I didnt get a call for 3 days and called again and this time the person mentioned that the concerned department will call me in 48 Hrs. This time I got a call but the person I spoke to also asked couple of questions and said someone will call to schedule pick up of the cooler. I did not get a call from anyone and when i called back again today on 24 May 2013 the customer service and the person kept on insisting that someone called me and i didnt pick up the call. I have not missed a single call in last 4 days (even if i did why not call me one time again atleast). He also said that i cannot get a refund and when i asked him the reason he told me 'dont worry' concerned department will call me in 48 Hrs. I request someone to look into this and arrange for return pick up and refund me money. The TV ad and your website state the returnand refund policy (within 15 days). I am getting frustrated with the experience I am having.

                                The order no. is[protected] and the complaint no.s are 82161855, 82331331, 82332993.
                                View replies
                                Dear Faraz,

                                Regret the inconvenience caused.
                                We’re looking into this on priority, will be in touch with a resolution at the earliest.


                                Regards,
                                Homeshop18
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                                  S
                                  sunilpvt
                                  from Noida, Uttar Pradesh
                                  May 22, 2013
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                                  Address: West Delhi, Delhi

                                  I booked Symphony Air Cooler ICE CUBE with Homeshop18 on 26th Apr 13 under order No.[protected] with a delivery commitment of 2-3 days (confirmation mail received same day). Till 2nd May 13, product was not delivered after many follow up and calls. On 2nd May 13, I cancelled my order and requested for the refund of money paid via credit card upfront. I was informed that my refund will be processed after they receive back the product from their courier company. Eventually, after number of calls and emails, we refused the delivery of the product, as advised and on 15th May 13, I received a confirmation from call centre and was told that money will be refunded with 72 hours.
                                  Till 20th May 13, no refund has been processed and to my ultimate shock, I received a reply on mail from the customer care that refund can’t be processed, as the product has been delivered to your address. Today again, I spoke with the call centre support guy and was astonished to know that refund request has been raised on 9th May 13 and till today no refund has been done. Now they are telling me to wait till 27th May 13 for the refund.
                                  This is the worst experience of my life shopping online with Homeshop18. I purchase most of my products online and have never been harassed like this. I am left with no option but to file for the refund of money and damages with the consumer forum.
                                  I wish to use your medium to inform public in general about the modus operandi of Homeshop18, as to how they are cheating people by not delivery the product as per the commitment and then not even bothered to refund back the money. I strongly recommend that Homeshop18 should be blacklist and pubic in general should not shop with them.
                                  Hope you will share my views with all the potential buyers and help in safeguarding consumer rights.
                                  View replies
                                  Dear Sunil.

                                  We understand your concern with the order delivery and apologize for the delay.
                                  We have escalated this issue to our concerned team, will get this resolved at the earliest.

                                  Regards,
                                  Homeshop18 Online Support
                                  Reply
                                  Dear I am getting this reply from the last 1 month... and I am not filling for delivery delay but for refund of money, which you guys are holding back unnecessarily.
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                                    N
                                    nadeem8231
                                    from Delhi, Delhi
                                    May 18, 2013
                                    Resolved
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                                    Resolved

                                    Address: Uttar Pradesh

                                    Hi,

                                    I bought a vacuum cleaner from HomeShop18 (Order Number[protected] Eureka Forbes Trendy Steel model. The product was delivered on 13th May 10:30 AM. When I unpacked the product it did not power on. I immediately reported this to HomeShop18 (Complaint no.[protected] and to Eureka Forbes who came the same day to check it and found the winding cable faulty which could not be due to logistic. The product was faulty when shipped. It has been 7 days and no replacement or refund has been initiated after number of calls made to them, they have called me only twice without any resolution. Apart from this when I call them they disconnect my call when they see the case. It has been an unpleasant experience doing business with HomeShop18.

                                    There is no mention on the website on how to escalate this matter or register a complaint against them.

                                    If something can be done for this from this portal it would be very good.

                                    Regards,
                                    Nadeem Khan
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    View replies
                                    Dear Nadeem,

                                    We sincerely apologise for the inconvenience,
                                    We are following it up with concern team to process for refund.
                                    Please allow 1-2 working days will get back with an update.

                                    Warm Regards,
                                    Team Home shop 18
                                    Reply
                                    Dear Nadeem,

                                    We would like to inform you that the refund was processed on 24th May 2013. Kindly request you to check with your respective bank for the refund. Please allow 8-9 working days to reflect in your bank account.


                                    Warm Regards,
                                    Team Home shop 18
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                                      P
                                      puresilence
                                      from Delhi, Delhi
                                      May 16, 2013
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                                      I have placed order number [protected] in the month of April 16 which was preorder of Dan Brown Inferno. the book was supposed to be delievere on 14 May. The buggers slept on order and when I submit complaint on 15 May, I was told they are working on it. On 17 I asked again just send me book and relieve me . They replied me through their website that they will send me book on 27 May. A great way to treat a custmer who asked for the pre-order and excetionally they don't have faciulity to cancel the orders of books through their customer phone. A great way to harass customers. Please don't do business with them they are bunch of cheaters in name of pre-orders wh
                                      View replies
                                      Dear Rajeev,

                                      We regret for the inconvenience caused.

                                      Will have someone get in touch with you and get this sorted.


                                      Regards,
                                      Home Shop 18
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                                        R
                                        royalrachuri
                                        from Hyderabad, Andhra Pradesh
                                        May 13, 2013
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh

                                        Dear Sir/Madam,

                                        I purchased a "V-Guard Electronic Voltage Stabilizer VG-500 for AC Upto 2 T" from www.homeshop18.com website ref order #[protected]. The stabilizer had cracks and was not functioning. Citing a return policy clause of 4 day for complaining defective items the HS18 team simply rejected my compliant #81264721. The packaging was too bad. No thermocol or any such safety precautions taken in packing the product.

                                        When we later checked with the V-Guard technical team at a service center, they assured of a replacement since the product was not functioning and would be risky to use it by repair. And, they told us to talk to the people from where we purchased this item as the product packaging was not good due to which the product suffered damages.

                                        I would not worry of complaining if it was a small problem which could be rectified. And, I am not asking HS18 for any help now. However, I am not at all happy with HS18 service. They did not even consider my compliant without any verification of the state of the item when I complained. If the product is not at all functioning then there is no point linking the compliant with return policy of 4 days limit from the received date that too in a market where other popular websites accept items with return policies up to 1 month's time period. The policy should be considerate for such exceptional cases where the item is not functioning. This simply shows lack of responsibility in delivering a functioning product without proper packaging. Not at all a professional service. I was just shocked with the way the customer support team simple rejected my ticket. This is really a very bad service.

                                        Attached to this compliant are the images of order summary, compliant summary and product when opened.

                                        These kind of policies do not help customers have a transparent online shopping experience.
                                        http://www.homeshop18.com/return-policy.html

                                        Homeshop18.com has caused lot of inconvenience for me. My experience proved that there is no point in buying from their website. This is the worst online shopping experience I ever had. Never expected such kind of experience.

                                        Neither I would never again dare to buy any product on this website nor encourage any of my acquaintances to look at it.

                                        I request you to take measures in future to make such policies transparent with the online shopping websites and help customers have a fair experience.

                                        Thanks and Regards,
                                        Aditya.
                                        +3 photos
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        View replies
                                        Dear Customer,

                                        As discussed with you on our telephonic conversation and confirmed by you that you have already contacted V-Guard service center to get this fixed. Hence we are closing the said matter.
                                        Will have your feedback passed on to the concerned team to take necessary action.


                                        Warm Regards,
                                        Team Home shop 18
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