[Resolved] HomeTown — Kitchen Unit
We had placed an order with HomeTown(Pantaloon Unit) in Bnagalore for a Kitchen Unit. The order was placed in October and paid for in full. HomeTown sent guys to take the dimensions that we needed. HomeTown had promised to deliver the product and fix it in 20 days. We waited for 20 days but to no avail. After repeatedly calling them, they did deliver the Unit(only delivery not fixing). Unfortunately it was not what we had ordered for since the measurements didn't match nor did the color with the one that we had ordered. This time round they said they'd take another 20 days. We waited patiently but to no avail. Again after repeatedly calling them and requesting them to finish the job since Christmas was approaching and we were expecting guests, we wanted the work to finish before. They again delivered another set of material which they claimed was ours in the first week December. Nobody came to fix it even after we called. This time round too the material delivered was not the same color we ordered. We were willing to compromise on that as long as the dimensions were correct. On 23rd December, in the evening at around 4:30 they sent some guys to fix it. The guys tore down the existing structure which included a sink and a platform and then said that the Unit was bigger then the dimensions we had ordered for. We were left without a sink just before the festival and the guests were to arrive. We requested the guys to come and finish the workn the next day. They promised to come the next day but didn't turn up. We then called the HomeTown office(24th December) and asked them to cancel our order and refund the money since we had suffered enough anguish over it. They promised to return the money but till date haven't done a thing. Would like to know how we can get back what they owe us .
Complaint marked as Resolved Aug 13, 2020