[Resolved]  HomeTown — Kitchen Unit

We had placed an order with HomeTown(Pantaloon Unit) in Bnagalore for a Kitchen Unit. The order was placed in October and paid for in full. HomeTown sent guys to take the dimensions that we needed. HomeTown had promised to deliver the product and fix it in 20 days. We waited for 20 days but to no avail. After repeatedly calling them, they did deliver the Unit(only delivery not fixing). Unfortunately it was not what we had ordered for since the measurements didn't match nor did the color with the one that we had ordered. This time round they said they'd take another 20 days. We waited patiently but to no avail. Again after repeatedly calling them and requesting them to finish the job since Christmas was approaching and we were expecting guests, we wanted the work to finish before. They again delivered another set of material which they claimed was ours in the first week December. Nobody came to fix it even after we called. This time round too the material delivered was not the same color we ordered. We were willing to compromise on that as long as the dimensions were correct. On 23rd December, in the evening at around 4:30 they sent some guys to fix it. The guys tore down the existing structure which included a sink and a platform and then said that the Unit was bigger then the dimensions we had ordered for. We were left without a sink just before the festival and the guests were to arrive. We requested the guys to come and finish the workn the next day. They promised to come the next day but didn't turn up. We then called the HomeTown office(24th December) and asked them to cancel our order and refund the money since we had suffered enough anguish over it. They promised to return the money but till date haven't done a thing. Would like to know how we can get back what they owe us .
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet


I definitely agree with you.

When you guys, dont have the ability to keep up ur promises, don't ever give us, any false statements and waste our valuable time and money.

Be geniune, in whatever you say. Even I would suggest, not to buy any deliverable goods from HOMETOWN, since they are not upto the mark of customer satisfaction.
I faced also the same problem. Basically Hometown is not capable enough to deliver and install in proper time. For me they already took more than 3 months to install 2 bedroom wordrobes. But still one wordrobe installation is not done. When I asked them to take back the material and return my money they are telling this problem we are facing first time and we dont have option to cancel order but after above comment I feel it happens to all customers. So guys dont go with hometown. They are just false promiser . This company shouldbe black listed.
Well Same happenned with me. I bought kitchen and wardrobes from Hometown noida. They said they will do the kitchen in 15 days, they however took two months. On top of that every time persons who visited us did not have the skills and neither the tools. Pathetic service. They have not learnt over time. I would also not at all recommend hometown kitchen.
Bought Modular kitchen unit from Dura Cucine, Home Town, Marthahalli, Bangalore got installed on .10th June, 2015...
1. Mr. Vinay, the sales in charge in service during the time of placing the order had convinced me that Dura Cucine deals with Hettich hardware only and showed me a big advertisement above his head to reiterate that it was Hettich and nothing but it, Dura Cucine deals with. So, I never questioned you later about the quality and brand of the hardware. This was completely negated when I got the product opened and installed to my great shock and despair. I can not bear this loss and I would request you to replace the hardware soon. I do not want to be fooled by the famous brand such a way.

2. My order included a partition between MW oven and Bake oven. It is missing in the shipment.

3. The draws below the hob are absolute failure. When I pull they get stuck and I spend my valuable time in pulling it slowly and my heart starts beating fast, praying it has to close perfectly. With my busy schedule, I do not have time to spend time on the draws and I would request you to give me two doors with a shelf there instead of tandem draws.

4. Also, skirting hangs awkwardly and needs to be set properly. Kindly send your technician to solve this problem.

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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