Honda — Servicing

This is to bring into your kind notice that on Saturday i.e. 05.09.2009 I had given my vehicle (MH 04 CY 6281) for servicing at V.D.Autowheels,Dwarka,New Delhi which is authorized Showroom & service centre for Honda Activa.
Regret to inform you that when I went there after confirming that my vehicle is serviced or not at 3:45pm, my vehicle was in as it is condition when I had left in Morning for servicing.
Morning when I went there to get my vehicle serviced through authorized service centre of Honda Activa I was very much assured that vehicle would be serviced properly & all my problems will be solved. At the time of giving vehicle for servicing I have been told by Mr.Vikas Choudhary that as this is paid service you will be charged for below mentioned services:

Rs.170 for Servicing.
Rs.154 for changing engine oil
Rs.220 for M Oil for giving good mileage
Rs.100 as Handling Charges as we have to send vehicle to our service centre which is situated at Mayapuri.

As I have mentioned above that when I went there in evening, vehicle was in as it is condition i.e. in same condition I left in the morning this clearly states that vehicle has not gone to service station for servicing.When I enquired I got response that we normally don't send vehicle to service station for serving to save our & customers time, we do servicing here only. So, as a customer I have asked him not to charge handling charges from me in that case as vehicle has not gone to service station for servicing. He said, we charge Rs.100 for washing then I asked what is included in Rs.170, he said this is labour charges washing is not included in this which I cannot believe because in servicing washing is included. After all these discussions, at the time of preparing bill I asked Mr.Vikas Choudhary to write in bill that you have charged Rs.100 for washing which he refused to write. At last I have mentioned that thing in bill.
When these types of answers were coming I started loosing trust in that dealer and asked about changing of engine oil & M Oil, I got answer that it is already been changed then I asked him when you are doing everything in front of me why you have changed these two things earlier, then he said it is your fault in morning only you would have asked that these 2 things should be changed in front of me only.
At last I got my vehicle at 6pm.
Request you to intervene in this matter & arrange to return Rs.100.
Most important assured me that Engine Oil & M Oil has been changed in my vehicle.

Amit Natani
[protected]

I totally beleive in you. Suggest you to write to Honda using their web site and contacting them and let all o[censored]s do so. DO NOT SPARE THESE cheaters.

Respected Sir
I am an Lecturer in a self financing college at North Paravur and I ride 80 kms a day. Bike is an essential part of my daily life.

I have a Honda Shine and I do my regular free/paid services at Aryabhangi Honda, Alwye, Kerala. I do have the same problem after each paid service. The bike is not getting self-started after service. I have reported this to them many times verbally but the respose wasnt good.
Furthur, each time I get there for servicing they tell that 'u wont get the bike on the same day due to shotage of staff.. blabla ....'
Y Honda is permitting such agents to service if they cant offer us service ? Once the bike is sold their responsibilty is over, service is for name sake....and
One more thing they make the customer sign the feedback form before they deliver the bike. This seems occured....
Pls do positive steps on this
Thanks a lot in advance

Servicing
Respected Sir

I bought a Honda Shine motor bike on 19.01.2008 from Hari Motors Pvt. Ltd, At- Sahadevkhunta, Dist - Balasore, Orissa.I have availed all regular free services at Hari Motors. After completion of Free services I made AMC on 06.11.2009.According to your Warranty/Guaranty Condition it expires on 18.01.2010 of engine.

Complain - On 31.12.09 I have noticed that excess smoke are coming out through exhaust silencer & immediately on same day I lodged a complain at Hari Motors. Next day they started repairing but delivered my bike on 04.01.10 with a description that the cylinder block, piston, piston ring has been damaged. They have charged for piston, piston ring etc. when these same were within the warranty period. I have paid what they have charged.

Again on 05.01.10 I have noticed the same problem & went to work-shop with complain. they kept my bike and delivered at evening with a charge of Rs. 30/-.

But I surprised, when I noticed the same problem after several repairing. Now I am problem as written above is warranty of my bike expires on 18.01.2010.

This reflects skills of service personals appointed by a company like HONDA.

Why Honda is appointing such agents to service if they are not properly skilled?
Once the bike is sold their responsibility is over, service is for name sake...and

An early & positive action is highly expected.

Thanks
Sandeep Kumar Das.
At - Badakhua, Po- Sunahat,
Dist - Balasore. Orissa.
Pin - 756002.
Cell - [protected] / [protected] / [protected].