Dear Sir,
Please refer the details of complaint i forward to hond customer care , still waiting for response
Hi,
Waiting for Response
Regards,
Giresh
[protected]
--- On Sat, 26/12/09, Giresh M T <[protected]@yahoo.in> wrote:
From: Giresh M T <[protected]@yahoo.in>
Subject: Fw: Your Honda Stunner
To: [protected]@honda2wheelersindia.com
Cc: [protected]@hotmail.com
Date: Saturday, 26 December, 2009, 1:34 AM
Hi,
Again the same happened with me at my vichele's second Free service.
I put my bike for servicing on 23 Dec 09 at 9:45 am. Delivery time given to me 1:30 m.
But unfortunately because of some unscheduled meeting i was unable to reach on given time to take my bike delivery. I went at 7pm to take delivery. At deliver Mr. Takur was at desk he given me bill of 168 RS and i asked him to put stamp on my service book. But he denied to put stamp and he asked alraedy we are giving copy of bill to you then what is the need of stamp. I replied then why you wrote signature and stamp. His way of talking was not good.
I paid the bill and security guard given me the delivery. I asked him were is the delivery executive and he replied why, i am giving you the delivery Na?. Then i replied i have some doubt , can you clear it? Then he told he is sitting there inside. i went inside and no one found there. i return back and told the security gurd "No one is there", please call some one. He replied if you want go inside and search. Every thing is with me recorded in my mobile, if you say i can share with you the recording and snaps.
The servicing was not proper. Atlast one guy , who taken my whicle for servicing came and i showd him the bike was not cleaned pruperly and showd him the mud above the gear lever and at seat. He answered i will clean it now, i replaid this you have to see before giving delivery. And i had some doubt about the level of gear oil. Unfortunaltely i he is not able to give any satisfactory answer to me. After office time you will get only this type of service.
My complaints:-
1) Delivery given by security guard?
2) Way of talking by Executives was not good.
3) Poor servicing.
4) Executive don't know the full form of CBR.
5) Not ready to put seal on service Book.
6) No value for customer's complaint.
7) Security guard is managing the dealer point.
8) Hond company is not valuing for customers complaint.
Ready to share the sound recording of interaction between ececutives and security Guard. Also the snaps of bad servicing.
Thanking you,
Well wisher
Giresh Kumar M T
[protected]
--- On Sat, 21/11/09, Giresh M T <[protected]@yahoo.in> wrote:
From: Giresh M T <[protected]@yahoo.in>
Subject: Fw: Your Honda Stunner
To: [protected]@hotmail.com
Cc: [protected]@honda2wheelersindia.com
Date: Saturday, 21 November, 2009, 3:13 AM
Hi,
As discussed on 19th, till date i am not happy with the service provided from your stop. But as you promised in words that you will take all my feedback positively and take necessary measurements to correct it. I hope in future all the customers will get same treatment from your stop.
I know it's not possible to keep customers 100% happy. But if you provide normal genuine treatment to all customers every customer will be 95% happy with your service.
Some tips to your receptionist/ Tele-callers /Executives:-
1) Smile while attending/making calls, the customer can hear your voice.
2) Never say "NO" directly to customers.
Hope for the best!!!!
Thanks& Regards,
Giresh
[protected]
--- On Sun, 15/11/09, Customer Care <[protected]@honda2wheelersindia.com> wrote:
From: Customer Care <[protected]@honda2wheelersindia.com>
Subject: Your Honda Stunner
To: "Giresh Nair" <[protected]@yahoo.co.in>
Date: Sunday, 15 November, 2009, 11:51 PM
Dear Mr. Giresh Nair,
We thank you for visiting our website & sharing your concerns.
We are looking into the matter and shall be getting back to you shortly. We request you to bear with us till such time.
Thanking you and assuring our best attention always
Ashish Kapoor
Customer Relations
Tel :[protected],[protected],[protected]Toll free for BSNL / MTNL)
Fax:[protected]
e-mail: [protected]@honda2wheelersindia.com
Name : Giresh Nair
Email Address : [protected]@yahoo.co.in
Phone No. : [protected]
Mobile No. : [protected]
Comments : I went for my First free service of my stunner bike. My experience was wost from the very first day i visited honda show room. I took my honda bike from Indore Rajpal Honda. Delear name: Rajpal Honda, City Indore. There is no common basic manners they are following at either at showroom not through telephone. Not even a single executive or manger were present at the time of delivery. Security gurd hand over the key to me. There is no pre delivery instructions nothing they sahred with me, And in first free service they only wash the bike with water and even not shod any cortesy to clean the bike.
Aug 14, 2020
Complaint marked as Resolved
Your service centres here in Mumbai [ Pilot-Honda (Chember), Jhaveri
Honda (Kurla) & Jhaveri Honda (Cotton Green)] are not able to solve
the issue that my bike has [ Kaicchi problem ] and i want your
immediate action on this.
I would also like HONDA team to bring in notice that i will be filing
a case against you guyz, i want my full money back. Attached is the
list of experiments done on my new bike with no positive outcome [
almost 6 times the bikes is opened, very FISHY ]
Have tried all the below options, but no response from you HONDA :-
>> I have tried calling on Pune Honda helpdesk number [ [protected] ] but no one is picking up the call.
>> Have placed 3-4 complaints but revert from HONDA,
>> Mail sent to [protected]@honda2wheelersindia.com but no revert.
>> have called up Pune Honda another Helpdesk no [[protected] ] but no luck.
If HONDA has little bit of shame, i want you to revert back on my mail
or call me on my cell number[protected] as soon as possible or you
guys gonna face serious problems MARK MY WORDS !!! Its high time
now. I have all the documents with me as a proof.
Show some professional attitude man. Absoultely Unethical i must say,
what a FISHY company HONDA is.
I enjoy the quality, i just sue on your Slogan :-(
Awaiting your quick response, please respond at the earliest.
--
With Regards,
Prashant V. Patel,
[protected]
I had booked the Aviator On 17/10/2010 at Taj shree Honda Khamla Road Nagpur, at the time of booking, they told me two month waiting of this vehicle, but after completion of two month I have visited the showroom on 01.01.2011 and ask about vehicle they told if you are deposit total cost of vehicle along with accessories Rs 4336/- then we supply the vehicle after 15 day but if I am not purchasing the accessories Rs 4336/- from showroom, they can’t supply me the vehicle and I am still in waiting and when my waiting will clear they don’t know, Sir please help me what can I will do I am waiting for your reply
Ramesh Sultania
Plot no 35
Yashoda Nagar
Hingna Road
Nagpur-16
Maharashtra
Ph[protected]
[protected]
[protected]@rediff.com