Honda 2 Wheelers India Complaints & Reviews

Poor Service and Customer Care

I have taken a HONDA unicorn motor bike from lake city honda,sub dealer from nathdwara-rajsamand(rajasthan)
befor 15 days i have give my bike at chandra honda for a i service after a small accident.i already pay estimated amount for new parts and service charges.which i have receipt of it.
They give me just 5 days time to service my bike but still they can't manage it for me. and even no one can give the satisfactory answer at there.
So please kindly look into this matter seriously and help me out..
It is taking along time to giving estimation to the customer and as well as to the all.
Now also I didn't get any response.
Customer Care is also been very bad in sense.
I need a quick response from your side.
Thanking You,


Dr.Mrigesh Shastri

CHC raipur-bhilwara
[protected]

Dear Sir /Madam,

We are running one of the best two wheeler service point at TIRUPUR with HONDA certified technician, we are always use only HONDA genuine spares.

Our concern Name : S.M.Automobiles.
Contact no. [protected](Mr.Dhanasekar).

For your kind information, Past 3 years we are only buy the original HONDA spares at JAIKRISHNAA AUTO- COIMBATORE, but they are closed their concerns on last dec-2010, Then we face big problem to buy original HONDA spares, meantime we search in TIRUPUR dealer PRESANAA HONDA, but they are not even ready for cash carry purchase too, then we start the business with Aditya automobile spares (P) Ltd. Coimbatore. from the beginning they supply HONDA original spares, but time being they mix their own product named SUN PRODUCT instead of HONDA original spares, Recently we purchase a cylinder kit for HONDA SHINE at Aditya automobile spares (P) Ltd. Coimbatore they refer this is original, so the price also 20% high from the MRP due to delayed supply form HONDA. they give their own bill for this. But we are received the above cylinder kit is DUPLICATE and packed with HONDA original logo sticker also they sell this higher price in cash and carry too (please find the attached Digital's for easy understanding).

Due the above we are loss our name in quality service from our customer, also the business point, HONDA also face sales loss & goodwill this kind of duplicate products.

As our duty we are inform this to your sight, Kindly take necessary action to avoid this kind of duplicates in future.

In case we will face any customer complaints like the above DUPLICATE products, we are looking forward your great support to clear the customer requirement and loss of claim.

We must need the receipt of this compilent copy to our email id [protected]@gmail.com

Many thanks....

Hello ,
What is this ,if you cant do then tell i will sale my bike to kabadiwala.i cant belive honda is such a bad company service point of veiw.No body is interested in matter.otherwise i have to look somewhere else .

with regards
Anand

--- On Tue, 5/4/11, Er.ANAND SHEORAN <[protected]@yahoo.co.in> wrote:

From: Er.ANAND SHEORAN <[protected]@yahoo.co.in>
Subject: Fw: unhappy with Honda services
To: bhupender.[protected]@honda2wheelersindia.com
Date: Tuesday, 5 April, 2011, 3:49 PM


Dear sir,
Just i got call from your side but no action has been taken from your side ,still same situtation.

with regards
Anand
--- On Thu, 31/3/11, Er.ANAND SHEORAN <[protected]@yahoo.co.in> wrote:

From: Er.ANAND SHEORAN <[protected]@yahoo.co.in>
Subject: unhappy with Honda services
To: bhupender.[protected]@honda2wheelersindia.com
Date: Thursday, 31 March, 2011, 2:50 PM

Dear Mr Kathuria,
My name is Anand from chandigarh and having Honda Unicorn Dec 2004 model,i am sorry to say you that in feb month i demanded some part like of Honda from your authorized Dealer Platinum Honda phase 2 chandigarh and since that i am continuously visited and making phone calls for parts i am not getting any reply they said that they also get supply from honda wearhouse because of that i am suffering and having very bad experience with honda .At last Mr Vijay working in Platinum Honda given me your Id .It is such a bad service from honda that i ever have felt and i can,t suggest to anybody for Honda bike because of your bad service .If you can do something its very urgent even my Bike in such condition that i cant start .
Expecting the reply with solution.

with regards
Anand sheoran
ph [protected]

I booked a red coloured CB UNICORN on 10sep 2010 with shivam automobiles bhubaneshwar after paying an advance of Rs1000/-. The vehicle was said to be delivered by Nov 2010. Till date i am still waiting for the said vehicle. My e-mails to the company in Mar 2011 to honda2wheelersindia.com is being rejected. My mail of Jan2011 was responded by the company but nothing moved. May i request you to intervene and help me out. Thanking you yours Sanjay Nayak e-mail id [protected]@gmail .com.

dear sir

i had purchased a Honda bike - Stunner, Metallic Grey color in last year (6 months old), which got accident on last month's 23rd.

for its repair purpose i submitted the bike to Shri Balaji Honda, Bahadurgarh, Haryana on the same day.
the bike is under insurance & just six months old so it suppose to be under cashless claim but they made an estimate of near around 20,000 & took money from me.

this is not enough, after passing of one month they are not able to deliver my bike nor they are able to provide parts of same color they are providing some stupid types of excuses like:

1) back cowel for bike is not available in grey color so they are fitting black instead of grey.
2) front engine cover is not available as supply of the part is not available from honda.
3) silencer is not available in the orignal color that's why they are putting black color silencer, which have a big dent mark & it seems that it is used (2nd hand).

when i asked them as being a genuine dealer of Honda, how can they do these non sense to me, that i cant accept bike in this worst different parts colorful parrot condition then they told me
that
- silencer cant be re-replace it is new & only these types of silencer are coming from Honda.
- grey color back cowel will not be available in coming 2-3 months.
- forget the engine cover.

& finally they said to me that don't argue with us, i[censored] have problems then contact at Honda Care & provide me a email [protected]@hondatwowheelerindia.com.

now, im totally frustrated by Honda, its an issue of big shame for such a big company.
i don't know what to do? but surely NEVER BUY A HONDA VEHICLE AGAIN.
plz help me.

thanx & regards

Vivek Dagar
[protected]
VPO Mehndipur Daboda, Bahadurgarh, Haryane.

Bike- Stunner Metallic Grey
Reg. No.- HR13E5033
Showroom- Shri Balaji Honda, Bahadurgarh, Haryana.

Dear All,

I had purchased CB UNICORN from Doshi Honda, Indore (M.P.) in Dec-2010. There is a complaint of Tank in which he has to replace the tank.

Since 2 month i am waiting for replacement but their is delay from company side as informed by Doshi Honda.

Kindly look into the matter & do the needful urgently.

Hi,

I want to register a complain against the service Provider "B.U. Bhadari "Honda Showroom, Viman Nagar, Pune.

I purchased a vehicale Named "Honda DIo" with number "MH-12 GB 341" and i have met with an accident. I want to claim my insurance and repair my vehicle so that i can drive smoothly , so from the last 5 months whenever i go to this show room , they are telling me parts are not available for "Honda DEO". They are telling like, "leave your vehicle here, whenever the parts will be available ,we will repair it ".
How can I leave mt vehicle for 5 months and that too with no gurantee that they will repair it.

Can you answer my simple uestion?

a) Do I make a biggest mistake of my life that I purchased Honda product?

Your immidiate reply will be appreciated, I am really in a big trouble !!

Regards,
Suruchi

my new honda twister black colour was brought on aug 2010 and met with an accident on 2 feb 2011 and given my two wheeler for the repairs at soorya honda katuppakam , nearly two weeks got over but till now they have not taken any steps and they are saying that they have not got the spare parts. Is this how a reputed company will say to the customer.for this delay in service some action need to be taken. plz. make the parts to be available soon.

Dear Sir/Madam,

We had booked Hero Honda make Pleasure 100cc non geared two wheeler in Niksia Group United Agency on 22/01/2011 with cash of Rs.44,590/-.

On Friday 4/02/2011 my father received call from United Agency that our ordered vehicle is in showroom and you can come down to make a choice from lot and take delivery. So me and my mother went in their work timings to collect the delivery of vehicle from them on Saturday 5/02/2011, but the answer we received was, "our showroom is under some work so we cannot give you delivery please come on monday 7/02/2011." I said "OK fine".

Today On monday 7/02/2011 we gone to take the delivery vehicle. We got the feedback that "Only 2 vehicle's of type what is ordered Hero Honda Pleasure are available and we don't have batteries for them, please come when the next stock will arrive."

I have only one question in my mind for Hero Honda and Niksia to ask that what kind of customer service the niksia goup and united agency is providing. If Hero Honda company dont know about this fact please see this kind of pathetic and disgusting customer service. Please Hero Honda Management see to the pathetic delivery system / mechanism you are running on.

so Disgusting and pathetic services and rude towards the customer.

Kunal

I buy an Honda aviator from Vahini Motors,kollam, kerala. i do my service in zodiac Honda, kottarakara , kerala.
I complete my free service on13/4/2009, on 2nd service there is complaint starting trouble, we said to the supervisors they said no problem we clear it on this service, after servicing it will be increased.
I did see such an irresponsible service and service center
I am working as service engineer in Hyundai, we got an complaint we solve the complaint as soon as possible,

So please take action as soon as possible

dear sirmadam,
I have booked honda activa at ur distributer HEM agency (mumbai
) on 20 april 2010 in the name of SURUCHI MODHWADIA . he had promised to give me the delivery of activa with 90 workin days . so after 90 days i wanted the delivery but he told tat production is slow . and than after 45 days tat is on 29th oct he called and ask me to pay the full payment of activa . so than i payed sum of 52438/- on 31th oct and he promised to give me the dilevery on 20th nov .
now when i called him for the delivery he again told me that it will take more one month . he has told me tat he will give the delivery as soon as he reciev his 1st lot but he din gave me the delivery in 1st lot . so now i have taken the refund from him the sum of 51438/- keepin my bookin amount of 1000/-.
so sir/madam i request u to take the necessary action regarding this issue bec i m totally frustrated and i just want the delivery of my activa.....

dear sir,
saksham honda service center,jaipur,THIS IS SERVICE CENER OF AUTHORISE DEALER SATNAM HONDA i taken AMC, for RJ-14-44M-2216 ETERNO
I REPAIED ENGINE BEFOR 3-4 MONTH,BUT AFTER some time lekage oil,
after many time complained to service center,they not solved my problame,
and not servied scooter,i have already taken AMC, owner mrs.mathur herries many time and not give money back of AMC,and not repired scooter,
so please help me,how can i complain (file suite)consumer court,?
GULSHAN KUMAR SACHDEVA,
[protected]

Sir,
i owned a honda shine 2wheeler from Hasan Honda. My chain sprocket was in a bad condition and should be replaced at once.I enquired the dealer but got reply that the stock was nill for the past two months.Then i enquired in Chennai at Tambaram and T.Nagar dealer point and got the same reply.Iam in need of the spare parts immediately or otherwise i could not use the vechile.Kindly do the needful.
regards
senthil

i purchased honda stunner bike from prassanna honda coimbatore ,avanashi road branch.in the period of january 2010 nov.last week i got a call from prassanna ur vehicle service is due.pl bring the vehicle.oct 1st week i went for service but till day service is not done.they says casually due to deepavali mechanic boys are not yet come to attend.moreover i approached service engr.mr pushparaj to solve the major problem iam facing that my leg finger got paining due to gear engaging upwards regularly.now he says this is sports vehicle cannot do any thing on that. while purchasing the vehicle nobody informed me that the vehicle is only for sportsman.now i have to sell the vehicle.this is one kind cheating to customer by dealer.

SPARE PARTS NOT AVAILABLE


ENTHU DHAIRYATHILA VANDI VAANGUKA

Respected sir,
My self Hiten Patel,i am suffering from the poor responses given by the HONDA authorities,I wanted three parts of my bike(head light wiser,side cowl,&tank top fiber) around 3 months back,but HONDA persons not giving me proper answers when will i get those items.I request all the people of india not to buy HONDA products this DIWALI.HONDA AUTHORITIES are making you a fool.As you purchase honda products their relation with you will over.They wont care about after sales service,customer sufferings,and any other problem related to customer.Once you caught in their trap its over from their point of view.According to me the HONDA2WHEELERS INDIA ,provide the most poor service in indian market.As they dont care about indian customers.When you have a problem related to your vehicle they wont try to solve you but will give you unexpected answers,what more worst is that when you call to their customer care number nobody is ready to pick up the phone.I have tried so many times in last one week but no one has ever received my call yet.The showroom authorities(NAVSARJAN MOTORS,BHARUCH),their store incharge and many others guys are not willing to take responsibilities to tell me that when i will get my parts,for which i've already paid.so please help me in getting my parts as soon as possible or suggest me some legal action.
Yours faithfully,
HITEN PATEL.

The below mentioned mails are sent to CUSTOMER CARE HONDA and their is NO response till date. and No body is williny to pick the calls, Before going to honda. Peoples kindly give a look before you go to honda. worst experience till date with HONDA PRODUCT. Looking like buyed this vehicle at some secound hand brokers............. Highly Frustrating................ and dissappointing. The Guy KUNAL from HONDA hats off to you dude........ GUYS I WANT THE REPLACEMENT OF THE PARTICLAR HEADLIGHT COVER? ARE FIX IT AS IT SHOULBE>>>>>>



Dear Mr. Kunal,

You said that you will be getteing back to me shortly if your short
period is of 10 days, Then you would have mention me the same in
previous mail.

Chalo Tik Hai..... But my concern is that your representative Mr.
Parmeshwaran called me at 11pm on 12.10.2010 and asking about the
complaints what i have because just to close the issue in your records
right.

If you people wants to close the issue only through mail/letter then
directly you would have done in first mail which was sent on 10.10.10.

Sir, simple thing is that i have a concern with HeadLight cover and
odo meter GAP, Their is some abnormal sound from Handle started after
1st free service, Vehicle pickup gone down, Front Susupension sound
when moving the vehicle on speedbrakers. in single word iam not
enjoying driving Honda Vehicle how it has to be.

their is always answer from service station people it is manufacturing
defect in headlight cover case. but i have paid full amount in cash
mode to buy a defected avaitor na.... please answer. and take
personally.

Regards

Deepak Hotkar
[protected]



On 10/6/10, [protected]@honda2wheelersindia.com

- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original


deepak hotkar <[protected]@gmail.com> Thu, Oct 21, 2010 at 5:08 PM
To: customercare <[protected]@honda2wheelersindia.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Sir,

This 6th day standing here after complaint no response till date,
Great Customer Care Honda is having. i was thinking only dealer is a
bad service provider. too great....

Thanks,

Deepak hotkar
[protected]

- Show quoted text -


deepak hotkar <[protected]@gmail.com> Wed, Oct 27, 2010 at 1:04 PM
To: customercare <[protected]@honda2wheelersindia.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Mr. Kunal,

We thougt only Honda Dealers do not know what is service ? But to day
i came to Know HONDA the brand name does not know what is service ?
Great Guys keep your customers dissatisfied and Honda is always
satisfied wether their customers are happy with their product &
services they provide great guys. keep this bad work goin........ All
the best HONDA..........

Deepak Hotkar
[protected]

- Show quoted text -

Hi,

Very upset from the date i have purchased HONDA AVAITOR, very bad
response from your Orange dealer located at hyderabad, shaikpet.

compalint.1. Headlight cover is not fixed properly from the day of
delivey when i questioned them the people from service station said it
will be same in any avaitor, if it is so kindly respond/explain? 2.
Vehicle Handle is so hard in driving when i complained the same
service people in 1st free service they said because vehicle is new it
will be same it may come to normal after using for some days, if it is
so kindly respond/explain? and head light foucus of the vehicle is
somewhere in sky it not atall hitting road. iam sure if i askthem they
will tell me "IT WILL BE SAME IN ANY AVAITOR" if the above mentioned
complaints are so. kindly explain me why it so.

My Detail:

Deepak Kumar
AP10AV0050
HONDA AVAITOR,
SELLING/SERVICE DEALER: ORANGE HONDA. Hyderabad.
[protected].

Respected sir,

My name Hiten Patel and My mom Mrs. D.V. Patel has gifted me a HONDA CB TWISTER which was bought from NAVSARJAN MOTORS BHARUCH,GUJARAT on 27th July 2010 The bike was good, until I found out this defect. In this Bike I found that there oil leakage from the engine.I've gone to service station but they are saying that it is common,being a mechanical engineer i know that there is some serious problem.Another thing that I would like to tell that the problem which I am facing is to get the genuine spare parts of my bike.For 80 days ago I wanted one whole HEAD LIGHT UNIT FOR MY BIKE.Which was scratched by me during riding.There is no proper date or time given by the showroom authorities that when should i will get it.I had paid 4 it but i didn't get any reply from them. But what followed was even more surprising.First I went to Navsarjan motors saying I have this problem,the guy had a look at me and say that v cant say how much time it can take it may take three to five months.Its company's responsibility that when they are launching a bike they should provide spare parts too And the answers given by the showroom authorities is just unacceptable when you are spending around Rs.45000 from your pocket to buy a good value for money bike. For all along I was quite, but now I feel things are going above a tolerable level. Consumer’s right should be protected, and it is not only the responsibility of a Company but also (Dealers, Sub dealers) every single person associated with it.
I hope you will help me in solving my problem and protect my consumer rights.
Yours faithfully
HITEN PATEL.

Purchased a Honda Two Wheeler, Green & Black Combination DIO No. HR26BB3793 from Nawab Honda (Haryana).
I always had an issue with the Service Center, since their service Standards were not up to the mark like
* No Calls of reminders regarding General Service Due Date recieved.
* Service not upto the mark despite of explaining minute issues the vehicle had.

On[protected], There was a accident in Noida(Near DND fly away) during my transit to Office and the Vehicle was totally smashed off.

Post which I left my vehicle for Repair in Sangam Honda(Saibabad - Ghaziabad) tentative date being 18th of Sept 2010 and decided to claim Insurace Cover against the repair and spare replacement charges occured.
Post several reminders my vehicle was delivered on 27-Sept-2010, in a incomplete position.

* I compromised on the Indicator Lamp & Tail Lamp replacement with Orange color as they told that the White Color Lamps were Out of Stock which my Vehicle Initially had.
* My Vehicle was deliver naked with No Side Sticker on the either Side of the Body.
Currently the Side Cover of the body is completely Black and looks Odd.
* I was promised for a call back to provide the Stickers in a short while and recieved only one call and no call there after.
* I've made several follow ups with the Vendor and recieve no response except they say that they've not recieved the Stickers.
* When i Checked with the Store Team in Sangam Honda, they have not even raised a PO for the Side Stickers which is an Irony and very Annoying incident.
* After all this drama when I spoke to Insurance, got a response that Service Center has not given payment details and reciept to Insurance for further processing of the same.

Am now frustrated and awaiting for early revert.

If this complaint is not treated seriously, i bet i would go to any extent to sue the company for the under standard service that they are rendering to Customers and claim for a new bike in lieu of the Annoyance they have created.

Chandrashekar R
[protected]

Dear sir,
I would like to bring this to your kind notice that had purchased a Honda CB TIWISTER bike from RADIANT HONDA. Sir the problem is that my bike takes jerks (like missing) when it is driven in the speed between 50-60 KMPH. I have already made a complain to the workshop manager Mr. Atal Singh about this fault. He got it checked & concluded that a part in gear-box may be gear-soft is faulty which is a manufacturer fault.He made a STR on 21st Sept.2010 for this problem & asked for time of 10 days for solving this problem. But till date, He has not looked into the matter & my problem is unsolved yet.
I have reminded the sales manager & workshop manager 4 or 5 times but they have not given any response.Such a kind of irresponsible attitude is not expected from a renowned company of yours, Which purchasing the bike, I had been assured that any problem in the bike would be solved immediately.
So, I request you to kindly look into matter & make me feel that i was not wrong in being a customer of your renowned firm.
DETAILS:-
R/C NO:-UP32 DJ 3209.
Engi. NO.:- JC47E0081196.
FRAME NO.:- ME4JC472FA8028697.
FSC NO.:-71297.
Thanking You.
Yours faithfully.
Sashi kant pandey
F-135,Indrlok Colony,
Kanpur Road , Lucknow