[Resolved]  Housefull Furniture — Cheating

I bought a NeelKamal cupboard from HOUSEFULL for Rs4599, paid Rs250 in delivery charges on the 27th of July 2008.
They delivered a cupboard which cannot be locked as it was delivered without a key..
After a long series of telephone calls, ( 28 calls to be precise) over a period of 3 months there was no response. Ten days back when i threatened a police complaint they sent someone and removed the lock of the cupboard promising to install it back with a key the very next day. There has been no action from their part since then. I am left with a useless cupboard with a hole and 5000 rupees down the drain.
AND THEY GIVE BILLS WHICH RUB OFF ON THEIR OWN AFTER 3 MONTHS..SO THERE IS NO PROOF OF PURCHASE!!! I want to buy a new cupboard since I need one urgently to keep important documents in my office.
BUT I WANT MY MONEY BACK WHICH I WAS CHEATED OUT OF.
I have talked to every customer care personnel, all of them reel ofF the same set of lies..and subsequently refuse to remember me or my complaint every time I call.
I want to be recompensed for the mental stress and trauma they have continuosly and consciously put me through for the last three months.
And I want my money back.
THEY ARE CLEARLY OUT TO MAKE A QUICK BUCK USING EVERY CONCIEVABLE TRICK!!
CAN YOU GIVE JUSTICE? CAN ZOU STOP THEM???
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Aug 14, 2020
Complaint marked as Resolved 
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Housefull have the worst customer service I have ever seen.
I have purchased 3+1+1 georgia sofa set from Kharadi Housefull on 13th Sep 08 & within a month the ply came out from leg side and all legs are also in different shapes. From last 3 weeks we are complaining Housefull about this but nobody bothers about it. 3 times carpenter came and just clicked the picture and went away...everytime they say that we will fix it tomorrow, even we have a letter also from housefull manager with signature saying that he will fix that sofa on 26th Oct 08 at any cost but still no update. We have been to kharadi office lots of time but noone even talk to us. I just want my sofa to be fixed up ASAP.
I will never recommend anyone to buy anything from Housefull.

Disha Jaisani
I completely agree! i have experienced the same thing.. my delivery was scheduled for 19 of nov.. i informed them well in advance that i have a party at 21 so i want everything before that.. i purchased goods worth 60 K in one go from house full.. but was felling so helpless after placing my order.. after so many phone calls & personal visit i got my goods delivered much after the scheduled date.. that too not all, they just delivered half of the stuff and said half in not in stock.. then after waiting for 4-5 days finally i got remaining stuff but this time it was not what i ordered!!.. he is delivering something which i have not ordered!! and arguing with me that company doesn't deliver wrong thing &. i must have ordered that! finally after speaking to their seniors they agreed their mistake... . that is not enough.. it is hardly 5 months and my bed i.e. CADIZ BEDROOM SET is literally broken into two!! screws from one side are all loosed & it is of no use to me.. i have uploaded pic of my broken bed on this link c it your self!--http://img246.imageshack.us/img246/7308/housefulldahisar.jpg i am warning all those who are planning to buy any stuff from them.. BEWARE ... i am trying there ph no but no one ever picks up phone which is provided on thr website i.e. Tel.[protected], 29451801 .. if they are giving these types of services in a city like mumbai then i really fell pity about all those small towns customers where they their branches... I have lost all my faith in this company & i seriously dont want any consumer to fall prey to them.. PRATEEK
I do agree, Even i am stuck, i do not what to do
Hello Mr Manoj Gupta my name is dhiren rajgor (customer care manager) for housefull int ltd .In case you have any complaint regarding your furniture and also send me your purchase details .pls feel free to contact me -[protected] or mail me on dhiren.[protected]@housefull.co.in
I agree. The posted add in paper saying gift with purchase. I did not know about it and my wife had to call and argue before they would agree to deliver. Also, i asked for 22nd delivery and bill says 28th. I called and asked why this is so and they are telling em out of stock so why sell when no stock for a sofa ? They wont refund the money i will call and cancel with my credit card company on monday. If they dont want business they wont get it.

Hell with Housefull worst shop everyone should avoid for their customer service. I never recommend that anyone even enter the store
Housefull has the worst customer service and full of dishonest employees.

I have a bedroom set taken from housefull.we had to shift to a new place so wanted to dismantle this set.I went and inquired about the labor and charges in one of the housefull outlet and took der number.Next day my husband called on the showroom number but the employee who picked the call was not the same one with whom i had conversation one day before.
So this new guy sent a carpenter and he dismantled the bedroom set and took 1.5k for dismantling the bed and wardrobe.. After 1-2 day the previous guy whom i meet in showroom called to inquire & i told him that guy from housefull came and did the work.
Since that day guys from housefull are calling me and my husband every now n then asking who had come to dismantle the furniture, how did he look, who sent him, whom did u talk to.answering them several times has not solved the issue yet..n they r constantly bothering us..
I purchased a neelkamal cupboard for 6199/- on 20th August from Housefull, Chinchwad, Pune... when I assembled it at home the same day, I realised that I have recieved 2 sets of right side door... left side doors were missing. After many followups, about 3 weeks back (today is 21 Sep), they sent a repairs guy, who took the extra pair of door with him, with a promise to come back with correct set the next day... and since then there is no response from Houseful guys

Housefull Furniture — did not get the product after paying in advance

order for dining set and beans bag..order no:1025/2011/1135 with full advance payment
peaple keep on bluffing of giving the delivery in 10 days even after 1 month i didnt get the product
Cheaters… and Frauds…..
We had booked chairs and center table on October 2011 during Diwali season and had paid an advance as booking amount.

We went back after some time when our new house was completed and made the full balance payment. They promised delivery within one week. On the day before delivery they called us saying the material is out of stock and that we should wait. After Two months they have still not delivered our material.
I have made numerous phone calls to the customer care and also the outlet at Worli mumbai.
However no one is bothered to do anything. They dont provide with their managers numbers and dont let you meet them or speak to them.
Several times I have asked for the refund of my money paid to them. Shockingly they have refused to refund my money. They say it is their policy not to refund the money.
This is nothing short of cheating. If they cant give the material ordered they have to give a refund. If they take the money and dont give the material it amounts to cheating and nothing else.
When they booked they should have kept our ordered the items for us. When they took the money and promised delivery again at that time stock should have been checked. If there was a mistake by them and for the reason that the material is out of stock they cant deliver they have to refund the money paid.
However they have simply refused to pay back and have not give us any delivery promise also. Shamelessly they say when the items are available that time they will give. No one knows how long this will be.
Disgusting, shocking and simply fraud.
So beware Dont get cheated like we have been just dont buy anything form them. Who knows they will give the material or not. If they give will it be the correct one or not and the quality will be right or not. Moreover for a company with such malafide intentions the warranty sound like a joke and is only to fool customers and nothing else.
I agree, even am facing same issue.
I bought a bed set along with two side tables. This was almost a year back. This purchase has been satisfactory. No complaints.

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