[Resolved] HP Compaq Laptop — Free gift offer | |
Non receipt of free gift offer I purchased a laptop compaq presario v6409 during oct-2007 and i was entitled for a free gift offer. As reqd. I sent a dd for rs.600/- with all the reqd. Documents such as bill, original cardboard piece containing sl. No. Etc. After obtaining a number from hp redempiton which was noted on the bill and sent it to hp redemption cell, delhi, on[protected]. As per conditions - the item will be delivered after 8 weeks. I waited for 8 weeks. But the party m/s hp redemption cell c/o solutions integrated mktg. Serv. Pvt. Ltd., a-2, okhla industrial area, phase-i, new delhi 110020 (Phone[protected] returned the only above dd (No.[protected], dt 17/10/2007, issued from indian overseas bank – chartola malanjkhand mp), but this party has not returned the other original document, which were sent by me. As per the party, they could not processed it due to the reason “ worng name – i. E. Solutions integrated marketing services pvt. Ltd. For the free gift offer, the party was unable to process the claim due to the reason that wrong name was mentioned as "solution integrated markreing servicer p. Ltd.", which is not correct. The name on the dd was hp redempiton cell, delhi, only.Instead of sending the gift after 8 weeks, dd was returned to me with the noting wrong name, that too after say 9 weeks. If there was an error, the same should have been intimatged to me immediately rather waiting for more than 8 weeks and not sending the gift as per the conditons. Kindly advise on the issue at the earliest. The details of my purchased compaq presario notebook are as follow: Notebook pc model : compaq presario v6409tu Product : china Serial no. : (S) cnf7252x45 Product : (1p) gn3972a Option : (30b) acj Intelr coretm 2 duo processor t5300 (1.73) 15.4”wxga high-defination bright view widescreen display 120gb (5400rpm) hard drive, 512mb ddr2 So, i request you kindly look at the matter & take necessary action to provide my above free gift as per terms & conditions. I also request you to please suggest me for further necessary action at the earliest. Thanking you Ganesh lal sindhupe Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 793 Comments | |
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HP Pavilion DV - 5, 1102 TU — No notification from HP on extension of warranty after one yr : want compensation from HP
I bought HP Pavilion dv-5, 1102 TU model laptop in the month of December in 2008 and its been one year and my warranty has expired.Its not been one year one month and i started getting problems with my laptop.When contacted HP help desk i was shocked to know that HP has no extension on Warranty plans and this decision was taken by them in the month of Oct / NOV 2009. There was no email or a call from HP for the same.I did booked a complaint with HP on 13th jan 2010 and 19th jan 2010 ( complaint no: [protected]) and was asked to submit the laptop for servicing and further checking.I was quoted Rs.8500 for battery and heat sink issues.This is shocking for me and was informed that it will take 1 week to fix the issues.I think this is a plan by HP to get more money from customers.They send email and other updates for servery but failed to call and send email on such an important thing on canceling/ updation of warranty peroid .How they can miss such an important update to their customer.Customers loosing faith with such a BRAND.I ask the company to compensate for the same for not mailing and calling their customer that the warranty will be not upgraded and poor quality of products being sold that work only for 1 year.I want Consumer Forum to take some action against them.Awaiting for a positive revert from the concerned team.From,
Sandeep
I think the company should give 2 Yrs warranty on a laptop bought by a consumer.
Those who read this i request them to please think and do agree here on the terms that i have mentioned here about 2 yrs warranty on consumer goods bought.I think we all spend a big amount on these products and we shd get a 2 yrs warranty for the same.
Those who read this i request them to please think and do agree here on the terms that i have mentioned here about 2 yrs warranty on consumer goods bought.I think we all spend a big amount on these products and we shd get a 2 yrs warranty for the same.
I am facing the same problem, i.e. not able to install video driver. pl. provide me the drive.
Sir im from banglore my compaqp700 is nt working properly i need one good servicing center to correct the problem of my laptop, , , , , , , plz help me.
I am very upset after purchasing the HP laptop, as from past 1 month I am regularly facing problems with my laptop.
Firstly I faced LCD problem ( one horizontal line used to come ), that has been repaired and now one new problem has come
that my laptop detects CD - ROM as USB ( Safely remove hardware ). For that your customer care told me that this is a feature
in my laptop ( Model no DV 4 - 1319 TV), but to be truthful when I had purchased this laptop this problem was not there and even
yesterday I went in Hypercity mall ( from where i have purchased ) to verify the same thing in the new laptop of the same feature,
it was not there. I have visited your service centre for this many times to solve this query as this problem has arisen after the change
of LCD and even your customer service has verified with one laptop with same feature in front of me on 14 jan 2010, and the result
was same, this issue was not there. And after that they were unable to help me to solve this particular issue.
Kindly take this matter on priority basis.
Contact details : [protected]
Land line no :[protected]
Firstly I faced LCD problem ( one horizontal line used to come ), that has been repaired and now one new problem has come
that my laptop detects CD - ROM as USB ( Safely remove hardware ). For that your customer care told me that this is a feature
in my laptop ( Model no DV 4 - 1319 TV), but to be truthful when I had purchased this laptop this problem was not there and even
yesterday I went in Hypercity mall ( from where i have purchased ) to verify the same thing in the new laptop of the same feature,
it was not there. I have visited your service centre for this many times to solve this query as this problem has arisen after the change
of LCD and even your customer service has verified with one laptop with same feature in front of me on 14 jan 2010, and the result
was same, this issue was not there. And after that they were unable to help me to solve this particular issue.
Kindly take this matter on priority basis.
Contact details : [protected]
Land line no :[protected]
HP Compaq Presario C784TU — improper Service response
Sir,I puchased HP Compaq Presario C784TU on Feb 2008 and after 6 months the laptop mother board was not functioning and got it replaced in the authorised service center since it was under warrenty. After that in Jan again it started showing problem to boot and by then the warrenty was over. The authorised service center in trivandrum said the mother needs to be replaced again or may be the laptop can be sent for chip level servicing. I went to another authorised service center REDINGTON were they said they will check in chiplevel. After few days they said it needs to be replaced and the cost will be 16000INR. When said i need to enquire HP as the mother board price in the ebay is arount 8000Rs. Then they revealed that they are not authorised service partner for HP Notebooks. Hp also is not bothered to disclose the price for the mother board. It is really cheating the customer. Kindly look in to the issue.
I puchased HP Compaq Presario C734 Celeron on Mar 2008 and after 1 and half year(after completion of warranty period) the adopter/charger is automatically damaged and then I purchased another adopter by costing of 2100/- after 6month its mother board and the screen cheap was got damaged I always handle my laptop very carefully. a renound company like HP sold this type of models which is worst than the elements cheaper than the china products. So I never told any of my friends or associates to buy this type of cheap product having a stamp of branded company like HP. My mental agony is very high which is irreparable.If I go for repair to any authorised or unothorised service center the cost which is bear by me is more than a new laptop. So I tell everyone not to buy HP products having no less than 4years warranty dont beleive on there colorful pamplets they may misguide you.
hp computers — my gift has not been delivered
sir,i bought a hp pavilion laptop on 30th june 2009.at tha time there was a students notebook offer by which i could get a philips 2gb mp3 video player if i sent them a dd of rs.1399. its been 8 months and nothing has happened.i have not got my gift and no where abouts it either.
kindly do the needful.
anjana
sir,
Three months before i bought a compaq 610 model laptop...last monday onwards the speaker is not working properly...so i contact the hp compaq service center in coimbatore.The technicians ane the customer care officers are saw my laptop... ttheys said to me this speaker problem is occure by only using the VLC media player in ur laptop...but till now i dont use the VLC media player in my laptop.but they dont accept my statements .They only comes under the conclusion of in my laptops is fault by use of VLC media player..eventhough i asked them to show any evidence for use the VLC media player in my laptop.but they cant able to prove...i need positive solution... you must help me ...
Three months before i bought a compaq 610 model laptop...last monday onwards the speaker is not working properly...so i contact the hp compaq service center in coimbatore.The technicians ane the customer care officers are saw my laptop... ttheys said to me this speaker problem is occure by only using the VLC media player in ur laptop...but till now i dont use the VLC media player in my laptop.but they dont accept my statements .They only comes under the conclusion of in my laptops is fault by use of VLC media player..eventhough i asked them to show any evidence for use the VLC media player in my laptop.but they cant able to prove...i need positive solution... you must help me ...
Dear SirDear Sir,
I would like to bring to your notice that we had bought a HP Pavilion dv5 computer (lap top) from the Reliance store situated on Cunningham Road in the last week of Dec 2008. At that time along with the lap top we were promised a Home Theatre. For this we were asked to send them a DD of Rs 1499. We sent them a DD from the Axis Bank for the said amount in Feb along with the required documents. We did not receive any thing from them. When we went to inquire about it they said that it would come. We left it at that. Then being busy we did not pursue the matter till Dec 2009. When we went and complained about it the store salesman told us that he would ask the HP people, who in turn sent us a message that they were going to send us back money and that we were not entitled for the home theatre.
That is why sir we are now approaching you since we have not received any thing from the HP people. We would you to look into this .
Thanking You
Raneelava.
Bangalore
03-02-10
I would like to bring to your notice that we had bought a HP Pavilion dv5 computer (lap top) from the Reliance store situated on Cunningham Road in the last week of Dec 2008. At that time along with the lap top we were promised a Home Theatre. For this we were asked to send them a DD of Rs 1499. We sent them a DD from the Axis Bank for the said amount in Feb along with the required documents. We did not receive any thing from them. When we went to inquire about it they said that it would come. We left it at that. Then being busy we did not pursue the matter till Dec 2009. When we went and complained about it the store salesman told us that he would ask the HP people, who in turn sent us a message that they were going to send us back money and that we were not entitled for the home theatre.
That is why sir we are now approaching you since we have not received any thing from the HP people. We would you to look into this .
Thanking You
Raneelava.
Bangalore
03-02-10
HP Pavilion DV5 — not receiving of home system
Dear sir ,I had written earlier to u regarding my not receiving my present of the home system. I have the details of the DD from the bask.The DD was addressed to SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD. The no of the DD was 7466 dated 12 Feb 2009.
Thanking you sir.
Ranee
I have a Compaq Presario V3000,
P/N GN367PA#ACJ,
S/N 2CE756009K
My keyboard is damaged, So I want an orginal Keyboard. From where I can get it.
How much its cost ?
Place:Trivandrum
State: Kerala
Country : India
P/N GN367PA#ACJ,
S/N 2CE756009K
My keyboard is damaged, So I want an orginal Keyboard. From where I can get it.
How much its cost ?
Place:Trivandrum
State: Kerala
Country : India
i have purchased a compaq laptop cq 60 209tu 18 feb 2009 with offer of kodac camera, , but at the time of receiving claim gift i was not there to get it, , , , so tell me the procedures for that ? how to get it again back? my redemption code GM16DVMQWL . so please look my problem take steps as soon as possible as .
my laptop is compaq presario c 702.its sound device is not working properly.when i installing driver it says no active media device found..
I fully endorse the view that HP (computer, printers) is giving very very poor service in india at least so the people may not consider buying HP products at all. I faced many problems in my office and while in studios, but they never listened.
I do not recommend any of HP products in my ministry as their service and caring attitude is zero.
Hewlett Packard — LAPTOP malfunctioning
I purchased tx 1320 us and just when warranty expired, the wi fi broadcom disappeared tried to contact HP and total cost they are saying for the rectification is nearly $400but it is so stoopid when warranty expires system malfunctions.... and there is no rectification for same.
regards,
Vivek Sharma
[protected]
HP Tablet PC TX 1016AU — part number not correct in system after repair
Sir,I send out my Tablet laptop S/n CNF7130ZLK to ALLHABAD HP office in month of Mid -09 for repair.
Very well the job was excuted but noticed / found few weeks back that on recovery from Dvd did not work .
The reasone seems to me the missmatched of P/n.
earlier it was RZ904PA#ACJ but now in Biaos it is SHOWING RY282PA#ABO.
Kindly Send me solution as how to run my comp.
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HP F4288 — Misleading Customer with Introducory cartridges
This is a complain regarding HP F4288 3 in 1 DeskJet .This printer company is deliberately misleading the customer with its product .When you buy a printer , after you pay the complete amount you expect the product to come with everything that is required for normal functioning of the product .But that is not the case with the HP 3 in 1 deskjet .The printer comes only with the introdutory cartridges and neither the company nor the salespeople telll you upfront that your cartridges are introductory and will only last for a couple of days .You will start facing a problem right after a few days and after somehow taking printouts when you will contact the HP support they will happily tell you that you need to shell out extra 1600 Rs to get the cartridges replaced .Had they informed the customer initially ,the customer might have had a second thought regarding the product.This is a straight case of cheating the customer by not providing adequate information regarding the product .